LinkPoint Connect Software

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About LinkPoint Connect

LinkPoint Connect is a lead management solution that helps businesses streamline processes related to email tracking, meeting bookings, contact synchronization, and more on a centralized platform. It allows team members to utilize the search and filter tools to view lead or client details with information, such as name, interaction history, phone number, and email. LinkPoint Connect enables staff members to book meetings on specific dates and time slots via the built-in calendar tool. It lets employees create and submit meeting recap surveys to generate feedback and monitor key call metrics. Pricing is available on request and support is extended via email, phone, and other online measures....

LinkPoint Connect Pricing

Discounts available for non-profits. Volume discounts available.

Starting price: 

$16.00 per month

Free trial: 

Available

Free version: 

Not Available

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LinkPoint Connect User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 50 reviews

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Great email tracker

Pros

This software integrates great with outlook and salesforce. It is also very reasonably priced for what you get.

Cons

I wish it was easier to use and set up. It seems like it is constantly disconnected and we are short a user. It also does not play nice with our cloud provider for downloading when we add new users.

Tim

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2018

Great Outlook extension for Salesforce syncronization

I benefit from an easy work flow between Outlook and Salesforce

Pros

LinkPoint360 is the best extension for Salesforce by allowing you to decide what does and doesn't get input. The ability to easily create leads and contacts directly from outlook is very handy when a new prospect comes through a different avenue. It is also handy to be able to record the whole email to the account, contact, or lead for future reference. You even have the ability to edit the message or make notes that aren't in the email but will be recorded with it into Salesforce. If you are in a hurry the smart record just finds the contact or lead and records it without having to search or make changes.

Cons

I do not like how it manages the spell check. At first it didn't even do spell check but now it checks the entire message, which is really annoying for a long thread. Also, it doesn't have the ability to look for other fields to match an email from, like another email address field in Salesforce.

Response from LinkPoint360

Hi Tim, thank you for the positive feedback. We are glad to hear that LinkPoint360 has helped with email recording, specifically Smart Record. If you do have any questions in the future, please do not hesitate to reach out to sales@linkpoint360.com.

Replied April 2018

Cheston

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

December 2016

Simple integration between Outlook and Salesforce

Linkpoint 360 is a great tool for connecting email items to specific records in Salesforce. From install to configuration to recording to Salesforce; the whole process is fairly easy to use and intuitive. Their customer chat support is awesome and responsive. My only complaint is that they do not have a Mac OS compatible solution which forced us to look to other products like MailDrop to make up for that. Would be nice to see a cloud based or dual compatible version now.

Pros

Easy to install, configure, and use. consistent and customer service is great.

Cons

Not compatible with Mac OS, Outlook for Mac, or cloud products like OWA or Gmail.

Response from LinkPoint360

Thank you for the review, Cheston. We are glad LInkPoint Connect is meeting your needs. We can add you to our list and update you as we work on a cloud based solution.

Replied January 2017

Debra

Company size: 201-500 employees

Industry: Information Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2016

wouldn't want SalesForce without LinkPoint

The ability to run business opportunities out of Outlook with LInkPoint eases my making new opportunities (one click), opening the exact opportunity I want (side view pane) and also update activity linking to correct contact and opportunity such a time saver. I also like I can change the subject line in my LinkPoint box - different than the subject that is sent to the customer. I can "tell a story" by then just looking at the activity titles. I've called support twice and both times very responsive and solved my issue within the same business day (and they were really user issues, not software issues). Great service for the price point.

Pros

ease of use and how LInkPoint uses the email address to identify all opportunities for that contact. If I don't have a contact in SF, I can easily add from LinkPoint

Cons

No thinking of any cons . . .

Response from LinkPoint360

Debra, thank you for the review. We are happy to hear that LinkPoint Connect has been extremely useful for your day-to-day activities within Outlook. Additionally, we are happy to hear that LinkPoint Connect is easy to use and our Support team has helped assist you promptly.

Replied January 2017

Atom

Company size: 51-200 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2017

IT admin's dream

I'm the IT specialist for a midsize organization that uses LinkPoint as the backbone of our CRM strategy. From my perspective, it's easy to use, so very little training is required for new hires, and updates itself, essentially making it one of the very few "set it and forget it" applications that I've ever installed. I'd say the best proof that LinkPoint is a quality product is how little I have to think about it. It just works. And on the rare occasion, it doesn't, LinkPoint's support team is very knowledgeable and quick to respond to enquiries. Nothing but good things to say about this product, and don't know what we'd do without it.

Pros

Ease of use, low resource consumption, self-updating and 'quiet'.

Cons

Nothing that comes to mind.

Response from LinkPoint360

Atom, thank you for the positive feedback regarding your experience with LinkPoint Connect. We are happy to hear how beneficial it is to you and your team.

Replied January 2017

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