LiveAgent vs TeamSupport

LiveAgent has 988 reviews and a rating of 4.69 / 5 vs TeamSupport which has 792 reviews and a rating of 4.47 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

LiveAgent

TeamSupport

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.69 / 5 (988)

4.47 / 5 (792)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

March 21, 2021

March 10, 2021

Pros/Cons

Pros
I love the functionality of this. It made my job as a chat customer service agent so much easier!
Excellent customization. Very flexible options.

Cons
Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.
The interface could use some additional options with potentially a more modern style, but otherwise works very well.

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Pros
Super easy to use. Love that the features are easy to change and alter, test, etc.
The fact that it is easy to use. Many functions that are very useful. Great features and not at all hard to get used to.

Cons
There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.
Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

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Pricing

Pricing Range

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