I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.

It is a great software but cumbersome and slow for me. I do not find it super intuitive to be honest.

Its feature set is quite good with good technical ability to answer questions.

Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.

Great product, highly intuitive ticketing and ticket management system. Very easy to setup and work with.

The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.

It allows us to easily chat with website visitors and convert them into leads. The ability to read transcripts helps us better understand our customer needs.

I love that Live Agent is so easy to use to manage tickets and our Knowledge Bases. The ability to add tags has completely changed the way we organize and store tickets.

They are a wonderful company with great support, features, and brand.

Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.

The only complaint I have is that when I connect my gmail account to the software it automatically marks my email as read. Very annoying when you're on the go.

Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders.

We have only been using the product for a short time, but we are very pleased with its ease and price.

Works perfectly, tons of features and it is easy to use. Everything works, so I needed support just once regarding the API and it was quite fast and helpful.

The ability to build Boards with a wide variety of powerful columns.

I don't have any futures that I dislike about the product.

The tracking allows to not only ensure that we help our customers but also it allows us to review their history to understand how to help them better (i.e. are they a tech novice or pro?).

LiveAgent also supports email forwarding as  well as mapping out the customer behavior before them joining you. This helps you anticipate their queries and help quicker.

I like that it is real-time and that we can talk to our customers quickly. It is nice that they can see us typing and that we can see them.

Excellent product with wonderful support that streamlines and enhances the customer experience.

I mainly miss the possibility to search for e-mails by e-mail address, because without this option, working with LiveAgent is very complicated. Then the communication is very confused.

LA is the third company what we have testes in last 6 years and looks like is the best for us.

Needed to vonnect several email adresses with each other,log in was sometimes confusing.

The UI is not up to date. The user interface is boring.

I am unlikely to make use of all the features right away. But the product looks great so far and was excellent value for money.

Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products.

Easy to use, affordable and runs smoothly. Post Affiliate Pro offers outstanding products and customer service in every feature.

I really love the quick, responsive and helpful customer service given by LiveAgent.

LiveAgent prides itself on good customer service, and this is one of my favorite things about it.

It has been great throughout, I have loved it & it helps me serve my customer on there queries faster.

Its has a pretty good entry pricing compared to their competitors. It didn't take long to deploy or test upgrades.

I like LiveAgent because it integrates very easily with my site. Clients like the response we give them.

It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.

Used this software as a consumer and have only had good experiences: easy use, rapid response, good results.

Tracker is great, the system is highly customizable and very user friendly. It does a lot of CRM functionalities and email campaigns,  the reporting and searching functionalities are also great.

What I like most about the product is the UI. Not only does the product look nice but it also is user friendly.

It was good overall, some tabs can be polished to use it in a better way.

Colourful, easy, great with reporting and automation.

What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin.

Calm, knowledgeable, patient, with great client focus. Very happy with the sales and integration (so far).

It also effectively organizes candidates for easy access and quick searches on skill sets.

I like the layout - very easy to read and user friendly. Just need to get better at navigating it and realizing all its potential.

Beats most vendors hands down. Great functionality, great price great team supporting it.

Patient and problem solving during conversion from another horrible ATS.

Very poor, use Airtable or find an alternative.

I like everything about this program, it makes it very easy for workflow and process.

And provided comprehensive functionality with an affordable and fixed total cost of ownership. We evaluated 60 different products in total - Tracker RMS was the hands down winner.

I love TrackerRMS and look forward its continued growth in popularity.

I reviewed several systems before settling on Tracker and it stacked up as the best in terms of ease of use, scalability, and cost effectiveness.

Very good implementation and client support team. They're responsive when we have issues or want to make a change to the system.

Great visibility between users. Great, user-friendly integration with MS Outlook.

TrackerRMS came as a shock to me when we implemented it in our organization.

The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though.

This product is super intuitive, very user-friendly, and highly customizable.

Customer support rep provided us top quality service & is always there to help. Tracker is super easy to use, keeps everything in one place and is time efficient.

The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service.

I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach.

I was very productive within the first day of using Tracker: it was very easy to integrate with our business processes too.

GUI, layout, easy of accessing Customers, Jobs, Leads, Contacts and Candidates.

Fantastic, the whole team is extremely happy. The customer service is great, especially Simone.

For the price you pay, its not only affordable, but the product is very good and easy to use.

To many tabs, and does not work very well when it comes to general search option.

As a new user the vendor is very responsive and assisting in facilitating our customization. The ease of entry is a great function.

US Dollar

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.


LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.

LiveAgent for Startups:
Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.

Start with a 1 month free trial, no credit card needed, no contracts.



LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Call Transfer

Case Management

Surveys & Feedback

Softphone

Personalization

Caller Profiles

Email Monitoring

Multi-Channel Management

Two-Way Audio & Video

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

IT Asset Management

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Call Recording

Call Logging

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

On-Demand Recording

Full Text Search

Call Center Management

Batch Communications

Template Management

Data Import/Export

VoIP

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Recording

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Outbound Call Center

Configurable Workflow

Project Time Tracking

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Survey/Poll Management

CMDB

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Discussions/Forums

Phone Key Input

Issue Management

Text Editing

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Multiple Scripts

Workflow Management

Real-Time Updates

Email Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month
Small plan: $9/agent/month 
Medium plan: $29/agent/month
Large plan: $49/agent/month
Enterprise: $69/agent/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveAgent

In Person

Live Online

Webinars

Documentation

Videos

Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The solution allows businesses to manage entire recruitment workflows, right from candidate sourcing and placement to employee onboarding.


The integrated solution can be used to manage sales, CRM, recruiting, marketing, operations and onboarding activities from any browser on various systems, laptops, mobiles and tablets.


Tracker offers one platform to manage your candidates, client contacts and leads, job and placement records, and everything in between. This allows you to easily see what is going on in your recruitment and sales pipelines, in one comprehensive system.


The goal of the Tracker team is to help recruitment and staffing firms grow their businesses by using Tracker to build better relationships and to run their operations more effectively--the end result being the ability to build better businesses by building better relationships. 



Jobs Board

Forecasting

Status Tracking

Internal Chat Integration

Employee Onboarding

Application Management

Interview Management

Resume Database

Internal HR

Candidate Tracking

Job Application Management

With Tracker, you can build a better recruitment tool for your firm with all of the features you need. Please inquire for a custom quote and demo.

LiveAgent vs Tracker

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