Incredibly Flexible CRM

Tech support over chat and email is fantastic. [SENSITIVE CONTENT HIDDEN] are extremely helpful and responsive. They take user suggestions seriously and accept constructive criticism graciously. The support pages are well written and useful. Honestly, I would say my chats have been more about learning curve and suggestions -- I haven't found any bugs or real disappointments. A quality team and product.

Pros

I am not in sales. Along with tracking my contacts, my use is more project/task based and file heavy (docs, spreadsheets, presentations). Most CRM's are "sales" focused, some are Contact focused, some Deal focused, some Opportunity focused (Salesforce), some perhaps trouble ticket focused. But this is way too narrow. I am in finance and a consultant, and I also have many other projects outside of "pure" work. A great CRM would be paradigm agnostic. You could customize it around Contacts, Files (a real differentiator for NetHunt), Deals, Projects, whatever you like. NetHunt easily allows you to do that: I am not in sales. Along with tracking my contacts, my use is more project/task based and file heavy (docs, spreadsheets, presentations). Most CRM's are "sales" focused, some are Contact focused, some Deal focused, some Opportunity focused (Salesforce), some perhaps trouble ticket focused. But this is way too narrow. I am in finance and a consultant, and I also have many other projects outside of "pure" work. A great CRM would be paradigm agnostic. You could customize it around Contacts, Files (a real differentiator for NetHunt), Deals, Projects, whatever you like. NetHunt easily allows you to do that: It easily allows creation of custom objects (Article, Song, Recipe) with custom fields including the ability to link a file (Word, Excel, photo, mp3 ...) with one click file launch. It is nothing-centric -- not tied to a pipeline paradigm or a contact paradigm At allows many to many object linking -- In NetHunt, I can open a Project and see it is linked to a Task due soon. Since that task is linked to the Contact Bob, I open Bob so I can start a call. I see that Bob is also linked to another task also due soon, so now I know to ask Bob about that one too. That task includes a spreadsheet I linked to it, so I open that File object and notice that it also links to Bob . Looks like I need to include Sally in our call ...... Now I am surfing my CRM like I surf the web. This is exactly how life really works -- it's organic, messy, interconnected. NetHunt gets it!

Cons

If you are mainly mobile focused, NetHunt may not be for you. The mobile app is not (yet) as strong as the desktop app. Still, it gets the job done and lives on my phone's home screen.

NetHunt CRM for Entertainment Venues

Overall positive as it helps better segregate between the customer personas and my whole team has a clear understanding of what's going on with the various leads and customers.

Pros

Given that we are a software company the ability to add their API into our website was a must. And this enabled us to better segregate between the various customer personas we target.

Cons

For maximum utility, we use both the Gmail and LinkedIn extensions for chrome (shameless plug). But that being said, I did find that my Gmail has been a bit slower at times and I had to refresh my page a few times to smooth things out. I would like the flexibility of adding custom event names as right now I'm limited to calls/comments/events but as our platform relies on multiple means of communication I would like the ability to add the custom social media chat log/reference

NetHunt - the best CRM for LinkedIn integration and pipeline views

Pros

The LinkedIn integration (my primary use case) is far superior to any other tool I've found, including the SFDC's, HubSpots, etc. The simplicity of the suite as well is also a great thing - too many CRMs are very bloated now. I'm not a super-user of NetHunt and probably only use about 1/4 of the features - but that justifies the price alone for me. The Support Team are also incredible - extremely quick to respond and they've taken me through exactly how to build out my CRM according to my needs (no cost). I've been mightily impressed here.

Cons

It's hard to say much here - I only use 1/4 of the feature set and that all works great for me. I've not encountered issues yet. So far, everything is positive.

Liking Nethunt

learning curve but getting there

Pros

collating information, pulling reports and following other colleagues

Cons

can't build detailed itinerary breakdowns for each client and booking.

Great CRM

Overall, my experience has been great.

Pros

The product is very easy to use and the extension for Gmail is incredible.

Cons

There is a definite lack of integrations with other software and platforms.