--- title: "Nutshell Software Reviews, Demo & Pricing - 2026" description: "Review of Nutshell Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/nutshell-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Nutshell Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/nutshell-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/nutshell-profile/alternatives/) # Nutshell Review From $13-$79/month Free trial 6 plans Wondering if Nutshell is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Nutshell 4.4 [(625)](https://www.softwareadvice.com/crm/nutshell-profile/reviews/) FrontRunner 2026 Pricing Starting at $13.00 per user per month ### About Nutshell Nutshell is a comprehensive sales, marketing, and engagement platform designed to help B2B organizations collaborate and close more deals. Built to be intuitive for any user yet powerful enough for any business, Nutshell is ideal for teams looking to streamline their sales and marketing efforts without the need for a full-time software administrator. Each Nutshell subscription includes unlimited CRM contacts, seamless data migration assistance, and exceptional live support—all at a highly affordable price. Nutshell goes beyond being just a CRM. Its powerful marketing tools allow you to run email campaigns, design forms, build landing pages, and more—helping you connect with and convert your audience effectively. Additionally, Nutshell's engagement features let you send text messages and manage web chats seamlessly, all within the platform. Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability. Nutshell has been honored... as a "Leader" in G2's Grid® Report for CRM every quarter since Fall 2020. Do you work for Nutshell? [Manage this product listing](https://www.g2.com/products/nutshell/claim_requests/new?auto=true) Wondering if Nutshell is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Nutshell User Interface ## Popular Nutshell Alternatives Main Product Nutshell 4.4 [(625)](https://www.softwareadvice.com/crm/nutshell-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.37Value for money - 4.37Customer support - 4.08Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4485)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18810)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6997)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(625)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(744)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## Nutshell Pros and Cons We analyzed 625 verified reviews for Nutshell to find out what actual users really think. Select to learn more Responsive Support And Onboarding Users appreciate Nutshell's prompt and helpful customer support, which is accessible and open to feedback. The platform simplifies customer data management and offers easy onboarding, tutorials, and tools for organizing contacts, making it easier to serve and retain customers. Streamlined Sales Pipeline Tracking Nutshell offers robust sales pipeline management, making it easy to track deals, monitor team activities, and automate tasks. Customizable workflows and real-time reporting help sales teams stay organized, collaborate efficiently, and boost productivity across multiple stages of the sales cycle. Customizable Crm Functionality Nutshell provides a wide range of features, including automation, AI tools, and flexible customization options. Users value the ability to tailor the platform to their business needs, benefit from ongoing feature updates, and enjoy integrations that support efficient account and lead management. Cumbersome Lead Organization Managing leads in Nutshell can be confusing and time-consuming. Users struggle with finding leads, linking contacts, navigating convoluted relationships, and handling repetitive manual tasks. Reporting and tracking activities for leads are often cited as areas needing improvement. Limited Email Campaign Tools Nutshell's email marketing capabilities are often described as lacking, with issues like poor formatting, missing attachments, limited drip options, and clunky integration with other platforms. Users report challenges with mass emails, tracking, and overall usability within the email module. ## Nutshell Pricing and Plans Starting price: $13.00 per month Free Trial Free Version Sales Foundation $13.00 per user, per month Plan includes: - Activity Reminders - Contact Management and Communication Timelines - Customizable Single Sales Pipeline - Drag-and-Drop Pipeline Board and Interactive Lead Map - Email and Calendar Sync - Embeddable Web Forms - Sales Reporting and Forecasting Sales Growth $25.00 per user, per month Plan includes: - Activity Reminders - Activity Reporting - Email report - Teams - Sales Reporting and Forecasting - Contact Management and Communication Timelines - Customizable Single Sales Pipeline - Drag-and-Drop Pipeline Board and Interactive Lead Map - Email and Calendar Sync - Embeddable Web Forms Sales Pro $42.00 per user, per month Plan includes: - Sales Automation - Multiple customizable pipelines - Territories - Funnel Reporting - Custom / Loss / Forecast / Snapshot Reporting - Unlimited click-to-call - Bulk Personal Emails - Personal Email Sequences - Customizable Lead Board View - Company Hierarchy Read More Sales Business $59.00 per user, per month Plan includes: - Markets / Currencies - AI-Powered Voice-to-Text Transcription - AI-Powered Timeline Summarizations - Nutshell Scheduler (Full) - Per-User Changelog - Account-Wide Audit Log - Email Templates in Google Sales Enterprise $79.00 per user, per month Plan includes: - Unlimited Customizable Pipelines - Unlimited Custom Fields - Unlimited Teams - Unlimited Nutshell Forms and Connected Forms - Unlimited Markets / Currencies / Territories - Read-Only SQL Access - Phone Support - API Support Marketing Pro $49.00 flat rate, per month Plan includes: - Embeddable Web Forms - Email marketing - Bulk Personal Emails - Email report - Advanced lead attribution - No code email and landing page builder - Email campaigns with reporting - A/B testing for email campaigns Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Nutshell Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Nutshell A/B Testing Activity Dashboard Activity Tracking Alerts/Notifications API Batch Processing Calendar/Reminder System Calendar Sync Campaign Analytics Campaign Management Campaign Scheduling CAN-SPAM Compliance Click Tracking Client Management Collaboration Tools Contact Database Contact Management CRM Customer Database Customer Segmentation Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Drag & Drop Drip Campaigns Email Campaign Management Email Marketing Email Sequences Email Templates Email Tracking Engagement Tracking Event Triggered Actions Forecasting For iPad Devices For Startups Interaction Tracking Internal Chat Integration Landing Pages/Web Forms Lead Assignment Lead Capture Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation List Management Marketing Automation Mobile Access Mobile App Mobile Optimization Monitoring Opportunity Management Performance Metrics Personalization Pipeline Management Pipeline Reports Prospecting Tools Real-Time Analytics Real-Time Data Real-Time Reporting Referral Tracking Reminders Reporting & Statistics Role-Based Permissions Sales Activity Management Sales Forecasting Sales Reports Sales Trend Analysis Search/Filter Shared Contacts Social Media Integration Source Tracking Subscriber Management Tagging Template Management Third-Party Integrations Web-based Deployment Web Forms Workflow Automation WYSIWYG Editor ## Nutshell Integrations Microsoft Outlook Integration rated 4.7 from 24 reviews Gmail Integration rated 4.7 from 18 reviews Zapier Integration rated 4.5 from 10 reviews QuickBooks Online Integration rated undefined from -1 review Trello Integration rated undefined from -1 review Box Integration rated undefined from -1 review See all 92 integrations ## Nutshell User Reviews ## Nutshell customer ratings - Overall rating: 4.4/5 - Total reviews: 625 ### Rating distribution - 5 stars: 321 reviews (51%) - 4 stars: 230 reviews (37%) - 3 stars: 59 reviews (9%) - 2 stars: 11 reviews (2%) - 1 star: 4 reviews (1%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.4/5 - Functionality: 4.1/5 --- ### Solid CRM for small sales teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use and gets you up and running fast – no complicated setup . The interface is clean and intuitive, so my team actually uses it without complaining . Pipelines and contact management are straightforward, and the free live support is actually responsive and helpful when you need it . #### Cons It's pretty basic and sales-focused only – no invoicing, no project management, no time tracking built in . If you need those, you'll have to pay for other tools and stitch them together. Email marketing is a separate paid add-on, which feels annoying for an "all-in-one" CRM . Customization and advanced reporting are also limited compared to bigger enterprise CRMs --- ### Highly Recommended!! - Overall rating: 5/5 - Reviewer: Brittany S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good from beginning to present! The support options are fantastic, and the value for what we're paying annually is excellent. We're a small business, and I don't ever feel that the service we receive differs from big companies or those with large portfolios. I highly recommend Nutshell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Nutshell has been easy to use from day one. Reports are easy to run and Leads are easy to create and close/Win. It's easy to sort through many contacts and groups and the onboarding process was fantastic. My employer moved from an in-house CRM to Nutshell earlier this year. The transition team was supportive and helpful. No question was out of the question. We felt comfortable getting to know the program. The trial provided before our decision purchase was perfect, and all the items we added during the trial carried over into the live program. #### Cons My only complaint is that sometimes features change. This seems to be announced beforehand, and feedback is requested afterward. But I do wish some changes were optional rather than mandatory. #### Reasons for choosing Nutshell Ease of use the biggest seller. And the cost. --- ### Great Platform! - Overall rating: 4/5 - Reviewer: Kate L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Nutshell has been very positive. It's easy to learn, user-friendly, and helps keep contacts, leads, and sales activities organized. The platform simplifies day-to-day CRM tasks and makes it easy to track progress. While I'd like to see more advanced features and customization options, it's a reliable and efficient CRM that works well for managing customer relationships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! It has features that simplify day-to-day CRM tasks, making it easy to manage contacts, track leads, and monitor sales pipelines. The interface is intuitive, so it's quick to find what you need, and the automation and reporting tools help save time and keep everything organized. Overall, it makes staying on top of customer relationships and sales activities much more efficient. #### Cons It could have more built-in features and customization options to support a wider range of workflows. While it covers the essentials well, adding more advanced functionality and integrations would make it even more versatile as business needs grow. --- ### Best bang for your buck CRM for small businesses! - Overall rating: 5/5 - Reviewer: Patrick G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I chose Nutshell after exploring more than a dozen CRM platforms when HubSpot priced me out of their market. Nutshell was the only platform that provided me with all the features I needed, without the bloat, at a price point that seemed too good to be true. Setup and implementation were simple, and it has become an integral part of my sales and contact management workflow. Nutshell is also committed to improving the platform with new features, a better UI, and excellent customer support. Whenever I have an issue, they respond promptly and work until the issue is resolved. But I rarely have a problem with it. It's fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it has all the features my small business needs without the exorbitant price tag of platforms like HubSpot. More importantly, I'm not stuck paying for extra features and functionality that I don't need. #### Cons Limited options to use Zapier to create automations across software tools. I would love to see them expose more of the fields and functions of Nutshell so that I can build more useful automations to support my workflow. #### Reasons for choosing Nutshell Best mix of features (that I needed) and price. #### Reasons for switching to Nutshell Hubspot was too expensive and bloated with features I didn't need. --- ### Nutshell in a Nutshell - Overall rating: 5/5 - Reviewer: Liam D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Smooth and simple. The company behind Nutshell is nothing but helpful and accommodating. They have really helped us through set up or bugs encountered. They will even go as far as helping you with imports through there White Glove Service for those who are still learning technology meaning switching is as easy as possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros As an entry level CRM for small business. Nutshell has helped me during my entire career and to grow in my position. #### Cons As they are a smaller company. Features and Quality of Life updates can take time especially when newer bigger updates are added. #### Reasons for choosing Nutshell At the time, Hubspot was too expensive and not worth the price. Nutshell had very manageable and personalized structures to make sure we could take it on and grow. --- ### Great system for growing businesses - Overall rating: 4/5 - Reviewer: Garret W. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We've been using Nutshell for 4.5 years, and it's been pivotal in growing our business and connecting with our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There is quite a bit of customization with Nutshell and it serves very well as a platform for goods/retail services. Personally I like the ability to do Marketing and drip campaigns within the system, as well as making/logging calls within the system. #### Cons Unfortunately for my team, Nutshell is geared more towards products than services. We've had several custom requests or ideas come up over the year that Nutshell can't/hasn't put in, so we're forced to either shelf the idea or come up with a substitute. #### Reasons for choosing Nutshell Price and the status of our company at the time we were in need of a new CRM. #### Reasons for switching to Nutshell Needed an easier way to run reports, and we had a desire to communicate with our customers inside a CRM instead of copy-pasting emails and calls into the Notes/Timeline. --- ### Nutshell(in a nutshell) it just works - Overall rating: 5/5 - Reviewer: Alexander Elliot P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Nutshell unlike other CRMs brings direct returns. Our Sales staff were able to hit the ground running very quickly. Too many other products require less technical people to become more savvy and that causes resistance, and slow uptake. Nutshell, Just works, and the users "get it" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nutshell has a very user friendly and intuitive user interface. The API gives access to numerous data points to aid in Process Integration I especially like the feed back on Emails sent through the system. way more useful than basic Non-Delivery reports #### Cons I would like to see an additional API for the marketing section. this would make it much easier to automate customer contact feedback #### Reasons for switching to Nutshell Salesforce was too confusing for our sales force. Ironically, Salesforce is not for a salesforce, more like "tech force" --- ### Nutshell is Great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm very happy with Nutshell. It's affordable, easy to use, and the customer support is great. It seems like they're constantly investing in themselves, too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nutshell is very easy to use. It's easy for people to learn, and it's easy to self-navigate. Creating email templates is quick, too. It's also very affordable. #### Cons Nutshell is very simple, which can be frustrating. There are time we want it to do things like creating different outcomes in the lead stages, but it can't do that for us. #### Reasons for choosing Nutshell Primarily cost, plus there is a steeper learning curve with Salesforce --- ### Nutshell is the BEST - Overall rating: 5/5 - Reviewer: Jody F. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. FAR exceeded our expectations coming over from ACT that we had used for 20 years. We can't say enough how much we enjoy working with, and benefit from using, Nutshell. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Where to start: 1. Database filtering is awesome 2. Emarketing tools are easy to use 3. Marketing metrics capture is very helpful 4. Customer support is outstanding, whether same day online chat, or easily setting up a video call back #### Cons 1. Some of the canned reports could have broader functionality 2. Would like to see an ability to create custom reports. All of the data is there, but extracting it in a customizable, meaningful report format is lacking. #### Reasons for choosing Nutshell Primarily due to the email marketing capabilities and metric tracking. #### Reasons for switching to Nutshell ACT sucked. Our entire team was frustrated with using it. Nutshell was recommended to us by one of our principals. --- ### Came From Salesforce Never Going Back - Overall rating: 5/5 - Reviewer: Sawyer D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, Nutshell provides a great product at a very reasonable price. Nothing but good things to say about this tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Coming from Salesforce, the ease of use and plug and play aspect of this CRM is a breath of fresh air. It has made our lead management and sales funnel a breeze. Anytime we have approached their team with an issue its always a solutions first upsell never type of approach. #### Cons Its frequent GUI changes causes confusion from time to time with our older employees. They do adjust, but it is tiring finding the same button you taught them how to use last week. #### Reasons for switching to Nutshell The pricing was too high for the product we received. --- Showing 1 - 10 of 625 Reviews [See All Reviews](https://www.softwareadvice.com/crm/nutshell-profile/reviews/) ## Nutshell Popular Comparisons [HubSpot CRM vs Nutshell](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/4949-nutshell/)[Salesforce Sales Cloud vs Nutshell](https://www.softwareadvice.com/compare/2764-Salesforce/vs/4949-nutshell/)[Zoho CRM vs Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/vs/zoho-crm/)[Kylas Sales CRM vs Nutshell](https://www.softwareadvice.com/marketing/kylas-profile/vs/nutshell/)[Bigin by Zoho CRM vs Nutshell](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/nutshell/)[Ploomes CRM vs Nutshell](https://www.softwareadvice.com/compare/4949-nutshell/vs/449937-Ploomes/)[eWay-CRM vs Nutshell](https://www.softwareadvice.com/crm/eway-profile/vs/nutshell/)[Dynamics 365 vs Nutshell](https://www.softwareadvice.com/compare/4949-nutshell/vs/106335-Dynamics-365/)[Pipedrive vs Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/vs/pipedrive/)[ActiveCampaign vs Nutshell](https://www.softwareadvice.com/crm/activecampaign-profile/vs/nutshell/)[Odoo vs Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/vs/odoo/)[OpenCRM vs Nutshell](https://www.softwareadvice.com/crm/nutshell-profile/vs/opencrm/)[HubSpot Sales Hub vs Nutshell](https://www.softwareadvice.com/crm/hubspot-sales-profile/vs/nutshell/) [Compare All Alternatives](https://www.softwareadvice.com/crm/nutshell-profile/alternatives/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **86** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18810) Recently recommended **74** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **63** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **53** times Stuck Between Options? Our experts can help you compare Nutshell with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice