About Outfield

Helping top brands in 50 countries, Outfield is a field sales and route planning solution that allows businesses to streamline and optimize field sales and marketing, territory management, route planning, and account mapping operations. With Outfield, teams can uncover valuable insights, track team activity, manage accounts and visits, and communicate internally on Outfield's mobile and desktop app. Key features include communication capabilities, customer mapping, activity tracking, route optimization, account management, and dashboard analytics.

Outfield allows field reps can to plan day-to-day operations by scanning assigned territories for any recent activity. Accounts can be uploaded into Outfield's route planner so optimized driving routes can be create...


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of Outfield

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(13)

13

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

May 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2018

Outfield is a powerful tool for a rapidly expanding field team.

Pros

An indispensable tool for quantifying field team activities. The news feed helps keep remote employees connected and up to date. The Outfield team is super responsive and supportive. Features are added constantly.

Cons

It can be hard to sort through all of the incoming information as a team member so filter options would be very helpful. Sometimes buggy (iPhone X). However, bugs are fixed fast and new features are always being added.

May 2018

Micah from HTC Americas

Company Size: 5,001-10,000 employees

Industry: Consumer Electronics

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Definitely the most convenient reporting tool I've had the privilege to use.

The benefits we saw was actual time spend on the back end instead of things just reported. Gives us the hard numbers from the actual time spent at a check in. Helps streamline out network of communications between all different teams.

Pros

The ease of visibility to my teams. Provides simple solutions to escalations we see in the field and provides insight for partners to show off all the awesome things they are doing on their own.

Cons

Can't backdate meetings or events if no cell phone service to report. Then when we do have the opportunity to report it reflects on the wrong day from the admin perspective. A solution to be able to specify a date of an event if we are unable to check in at that time.

June 2018

Dan from TYM Tractors-USA

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

June 2018

it needs more features such as location awareness, proximity alerts, followup alarms

real time reporting

Pros

easy to put for a quick note, needs to have more categories though such as active, pending contract, prospect. I like the ease of being able to write a quick note and everyone at the office see it immediately, like please have service call this certain dealer while im sitting there and it happens, real time issue resolving is great.

Cons

when adding new dealers and it needs more categories such as prospect or active or pending contract. i also think it should upload address automatically like when you checkin on facebook.

Response from Outfield

Replied June 2018

Thank you for your feedback, Dan! We're happy to hear you are enjoying the "Real Time" aspect of our product, it's a fan favorite! Regarding the cons you listed: It sounds like you should try leveraging the Deal Pipeline feature. From there you can assign the accounts to customized stages such as prospect, active, or pending contract. Once they are in your pipeline, you can move them from stage to stage and assign estimated values for each deal. Here is a link to one of our articles and videos showcasing the Deal Pipeline. (https://support.outfieldapp.com/hc/en-us/articles/360002147672-How-to-Manage-your-Deal-Pipeline) Regarding uploading addresses automatically, you may want to check out our "Add from Nearby Places" feature. It takes nearby locations and will auto populates the Name, Address, and any other contact information that's readily available. From there, you can check-in, create a note, or add that new account to your deal pipeline. Hopefully this information helps!

June 2018

Claudina from Chosen Foods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

It has been a great tool even though we are still modifying according to our needs

Pros

The ease of Use and the customer support we have received have been amazing. Overtime we need to edit something they will do it right away.

Cons

A few things are still missing, but we are getting the support from your team. The only thing is that overtime there is a change we seem to be missing the already existing i formation which is really unfortunate since thats our main data base and at the same time work that we will need to re do.

May 2018

Nathan from Sobeys

Company Size: 10,000+ employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

May 2018

I have this app for the last 6 months and found it easy and simple to use

Easily tracks customer information. Helps plans my route fast and more effeciantly.

Pros

When I first started to use this software I found it very easy to use. It was simple, accurate and very user friendly. Since I have been using it I have not asked for help from the technical team, I like the Idea it stores your past information

Cons

When you search nearby places it does not show the one you are looking for, therefore you have to add it manually