ReachEdge Software


ReachEdge is a cloud-based customer relationship management (CRM) solution for small businesses with functions such as lead management, marketing automation and marketing analytics.

ReachEdge features include lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting and more. With the help of a website plugin, users can track results from all marketing channels, manage contacts and leads, follow up and get an overall picture through statistics.

With real-time alerts via mobile devices, users can respond early to close the deal. Users can check emails, listen to their calls and take actions such as adding notes, tagging leads, classifying leads and more. ReachEdge comes with customized marketing emails for prospects and customers. Messages can be sent automatically by selecting tags or marketing sources. 

Centralized lead inbox
Centralized lead inbox
Centralized lead inbox
Real-time alerts
Real-time alerts
Marketing activity report
Marketing activity report
Customizable marketing emails
Customizable marketing emails

Supported Operating System(s):

Web browser (OS agnostic)



46 Reviews of ReachEdge

Overall rating

4.0 / 5 stars

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Alexa from Cryology

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Upgraded website company.

Pros

It is nice to be able to make changes to your website yourself without going through an actual person. In the past that was one of the main reasons we wanted to switch companies, and now that we work with Reachlocal it has made our experience much easier and less stressful when we are looking to make changes to our website on the fly. I

Cons

It is a little confusing to use. Not too self-explanatory- you definitely need someone to go over how to make the changes. Visually, I wish it was simpler as well. When a customer completes a question form provided on our website we cannot tell if the form has been replied to or not.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Pros

Plugin that allows you track results from marketing, add leads and even nurture your leads. Transparent with the dashboard and gives you a snap shot of how your campaigns are going.

Cons

Tracking campaigns that are generating anything is kinda useless. That is exactly what this software does, track calls and leads that are not ideal. Interface is clunky and are confusing.