SysAid

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Ratings & Reviews

Overall Rating

4.41 / 5 (270)

4.48 / 5 (263)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 13, 2020

July 10, 2020

Pros/Cons

  • Pros

  • Great price and support. Easy to understand and use.

  • Easy to customise to suit our needs and the support is fantastic and prompt

  • Cons

  • Its very manual and doesn't really let you sort with your own parameters/create your own invoice numbers. I think that the search option could be made easier.

  • The only real negative that I can think of is that you are unable to block holidays off to prevent inadvertently making appointments.

  • Pros

  • Superior, Best, easy to use, the better, like no other

  • Out of the box features are excellent and the system is very easy to configure.

  • Cons

  • A little confusion when setting up modules, but the support via Chat, trouble tickets and FAQ makes it bearable for roll-out and 1st time users

  • Final users can´t reasign tickets, the look and fill can barely change it, but it works quite well for what is designed.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

1 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots