Some errors (it is possible to fix them but sometimes it appears some errors when uploading the properties for example.).

These apps are optional, and you pay extra for them, but we are glad we found them.

I found it difficult to use, some overbooking, not answering very quick.

The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time.

If I could give this company zero stars I would. This has to be the worst channel manger software ever.

Now the system is fantastic and integrates seamlessly with our current booking software.

She was readily available for questions and was a large part of how successful the integration was.

Ease of use, straightforward interface, integration with all largest platforms and services providers in hospitality sector.

Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem.

It is easy to use and provides a good summary of data on the most important aspects of rental accommodation booking in a well summarised format.

As a new user just transitioning into using Rentals United over the last few months, the customer service was excellent.

Great improvement in customer service since commencement almost 2 years ago.

There was no negative comments , but as said it is one of many apps you can find , copy paste from some other app.

We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations.

We were excited at all the bells and whistles Rentals United offered our budding hospitality division.

I love that the software is user-friendly and that they offer manuals specific for every channel connection. That guide helps immensely.

The ability to add a mark up on pricing to counter the listing sites commission (airbnb, booking.com etc).

The worst experience ever. Don't trust them you will lose your money.

What makes RU exceptional is it's dedication to world-class customer support by its account reps. My rep is absolutely outstanding.

I believe Rentals United is a great tool to broaden your property distribution channels. They have helped promote our listings effectively in new channels.

It has been great working with Rentals United and our onboard.

User friendly, allows to have a good overall view of how we are connected.

I liked that Rentals United takes care of all the management of Channel Integration APIs on my behalf so all I need to do is sync properties to RU, and it will handle all the channels on my behalf.

You can connect to a lot of channels it gives a page for direct reservation but it is difficult to use interface and all, they didn’t answer very quick and I had some troubles with overbooking.

Great experience with Rentals United - good communication and I find them particularly open to suggestions.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

I like the ability to search up previous tickets that could help me review issues that occurred before.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

Euro

Rentals United is a cloud-based channel management solution, which assists vacation rental managers with management of online reservations and guest communications. Key features include room bookings, pricing analysis, messaging and data synchronization.


The application enables users to list properties on multiple websites and update pricing and availability details in real-time. Teams can use the mobile application to manage property calendars, access reservation details and receive booking notifications. Further, it allows property managers to adjust pricing based on factors such as a number of guests and duration of stay.


Rentals United comes with an open API and integrates with third-party listings applications such as Airbnb, Wishbox, Booking.com, Expedia, Tripavisor, Trivago, Wishbox and more. Its connection with payment processing tools such as Stripe and HomeAway enables hosts to collect guest payments in multiple currencies. 


The system is available on monthly subscriptions and support is provided via phone and online help desk. 



LongDescription

Payment Processing

Price/Margin Management

Reservations Management

Credit Card Processing

Pipeline Management

For Vacation Rentals

Calendar Management

Room Booking

Data Import/Export

Booking Management

Channel Analytics

Channel Management

Vendor Management

Partner Management

Real-Time Updates

Activity Dashboard

Online Booking

Availability Management

Work Order Management

Discount Management

Commission Management

Inventory Control

Billing Rate Management

Multi-Channel Distribution

Real Time Analytics

Dynamic Pricing

Electronic Payments

Multi-Channel Management

Data Synchronization

Content Management

Performance Metrics

Reporting & Statistics

Inventory Management

Guest Communications

Guest Experience Management

Website Integration

Third-Party Integrations

Email Templates

Email Management

Website Management

Web browser (OS agnostic)

Starts at €69 per month for up to 4 properties

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Rentals United

Live Online

Webinars

Documentation

Videos

US Dollar

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Case Management

Surveys & Feedback

Application Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Customer Complaint Tracking

Problem Management

Contact Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Ticket Management

Event Triggered Actions

Recurring Issues

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

Auto-Responders

Customer History

Tagging

Corrective and Preventive Actions (CAPA)

Issue Auditing

Multiple User Accounts

Online Forums

Task Management

Release Management

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Rentals United vs TeamSupport

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