RepairShopr Software


 

RepairShopr is customer relationship management (CRM) software designed to help users manage ticketing, invoicing, point of sale (POS), CRM and marketing for repair shops. It is suitable for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and painting contractors.

Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. RepairShopr’s CRM tools enable users to manage a contact database, take notes, maintain histories of emailed invoices and billing summaries, track customer credits and create barcodes.

The RepairShopr customer portal allows customers to check service statuses and invoice histories, as well as approve or decline estimates. The inventory management module offers batch tracking, return tracking and vendor information. The POS system provides automatic charge calculation, manages multiple cash registers, supports barcode scanning and integrates with the inventory module. RepairShopr offers integration with Stripe, Paypal, Authorize.net, Quickbooks, Google Calendar and more.

 

RepairShopr - Customer details
 
  • RepairShopr - Customer details
    Customer details
  • RepairShopr - Mobile calendar view
    Mobile calendar view
  • RepairShopr - Saved customer search
    Saved customer search
  • RepairShopr - Estimate
    Estimate
  • RepairShopr - Tickets
    Tickets
  • RepairShopr - Admin
    Admin
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

74 Reviews of RepairShopr

 

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Software Advice Reviews (1)
More Reviews (73)

Showing 1-1 of 1

Garrett from The41Wheat
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks

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Product Quality

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N/A
Value for Money

If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached!

Pros

The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything!

Cons

I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere.

Review Source
 
 
 
Showing 1-20 of 73

Poorvaja from Sakthimicro System
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

RepairShopr helping our computer Repair shop business

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hassle free shop management with RepairShopr

Pros

We providing computer repairs service last 16 years in our city. We have bigest market cap in our area. But very deficult to maintenance our customer details and Customer goods. Now we switching to RepairShopr and do everything with in minutes. Many tools available for goods sales, but RepairShopr one of the leading tool for Repair shop's owners.

Cons

We done all of with RepairShopr, invoice, tickets, order tracking, now our business also growth with RepairShopr. And another features is major tools integration like Dropbox, QuickBook so manage multiple way.

Review Source: Capterra
 

Sam from Plasma Computers

June 2018

June 2018

Clunky and not well polished for mobile phone repair business

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Pros

customization features are sometimes nice but buried deep in settings
free version is nice if you are not looking to spend a lot monthly on a ticketing software but is extremely limited to 75 tickets a month which will run out quickly

Cons

built for PC repair even though they advertise it can be used for phone repair business. extremely clunky and many bugs.

Review Source: Capterra
 

Bryan from Uh-Oh Repair Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

I would be lost with out this software fueling my productivity!!!

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More time to make money!

Pros

The customization freatures help imensley. Quickbooks integration was the straw that broke the camels back in helping me decide what to Use

Cons

Quickbooks integration took a little work to get set up for me, but is working flawlessley. Thats it!

Review Source: Capterra
 

Tim from Livewire Technical Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Repairshopr allows you to have all your info in one place! An incredible time saver!

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Dramatic improvement organization. Tremendous reduction in time required to bill customers dueo to automatic billing feature.

Pros

Repairshopr is the most complete business management software for a computer repair shop. It handles your inventory, ticketing system, parts orders, communication with customers, invoicing, and point of sale. Its integrations with third party software are top notch!

Cons

Lack of integration with other payment processors.
Slow integration of other RMM systems while building their own.

Review Source: Capterra
 

Gail from Serviceware
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!

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Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams!

Pros

The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be.
Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming.

RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

Cons

It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again!

Review Source: Capterra
 

Joshua from Windfall Mining

May 2018

May 2018

Highly recommended, easy to use and critical to any MSP

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I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS.

Pros

Several years ago I was transitioning my business from daily PC repair to full MSP. I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well. I tried several solutions that didn't workout before I was lucky enough to find Repairshopr. I now rely on RS as the foundation of my business. Every estimate, invoice, contract starts with RS. My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations.

I'm happy with my choice everyday and twice on "Feature Friday"!

Cons

Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added...

Review Source: Capterra
 

gary from G-TEC
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

brilliant software

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makes running my business so simple - thank you

Pros

the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough

Cons

There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good

Review Source: Capterra
 

Evan from Badger Fix, LLC

April 2018

April 2018

Has made work flow and organizing customer and job information easy.

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Pros

Consistent stream of new features based on customer interest. Easy to learn. Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization.

Cons

Once in a while some minor functionality is lost on Friday while new features and updates are being installed. This has not stopped us from operating normally.

Review Source: Capterra
 

Brett from St. Louis Restoration
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

It's the solution we couldn't find after 8 years of searching.

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Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow.

Pros

It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions.

Cons

The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better.

Review Source: Capterra
 

Steve from PC WIzard LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A "Diamond in the Rough" in the IT MSP automation market.

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Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation

Pros

Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has.
If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job.
The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products.
We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time.
And it is FAST!
Customer support is excellent as well. So glad I found this product!

Cons

The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable.

Review Source: Capterra
 

Sean from CozWine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A fantastic single pane of glass for repair shops

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Pros

Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

Cons

For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

Review Source: Capterra
 

Mike from Fix in a Zip
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Customer service is no help when the service is down !! They create a work order for you and NEVER

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Pros

Call you back , probably switching back to repairQ this service is not worth the money at this time

Cons

It never works when you need it to , our customer should not have to wait for this unreliable system

Review Source: Capterra
 

Dean from Dean Elliott Tech
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Excellent

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billing, reporting, customer relations, stock tracking, without it I could not be in business.

Pros

Everything. The features, job tracking, inventory tracking, integrations with EVERYTHING, the time saved and ease of use. Its just great.

Cons

I wish Purchase orders would sync attachments and GST to QBO. Im sure this is coming though. Everything Ive ever asked for has been added.

Review Source: Capterra
 

Thileepan from Sakthimicro System
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

good solutions for Computer users

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Pros

RepairShopr is best solutions for Computer users because, when computer don't work we need to repair that good solutions from RepairShopr.

Review Source: Capterra
 


March 2018

March 2018

Great Software, very flexable

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Pros

Tons of features for a low price. Great knowledge base, and support people that are very knowledgeable. They just redone the UI and it is great. Very well laid out and easy to access information.

Cons

I can't complain about anything. I would like to see a few other features, but those features have been requested and are being worked on.

Review Source: Capterra
 

Daniel from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

One stop shop for everything .

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Makes running a business that much easier .

Pros

RepairShopr tracks everything :work completed ,inventory ,invoices , customers .I`ve only tried the free version and can only imagine how much more complete the full product is .

Cons

For some people it`s mobile friendly ,but I dont like the phone interface .Cant think of anything else,RepairShopr is the real deal

Review Source: Capterra
 

Jessi from Novalera Inc.

March 2018

March 2018

Suits our needs, but could be better

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Pros

The ticket system allows our company to track progress on all projects no matter who is working on them, it's a lifesaver. Being able to keep the work together with our bookkeeping simplifies everything.

Cons

A more robust automated email program would be nice. There's one in place now but it's limited. Overall the marketing portion could be improved with added features.

Review Source: Capterra
 


February 2018

February 2018

RepairShopr is a good piece of software for those starting out in computer and device repair.

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It was the foundation I needed to get my computer repair business started. Without it, I would still be floundering with process and documentation 2 years after launch.

Pros

What I like most is the great level of documentation and the starting walk-throughs they give you to get you up and running. Any question you have can be answered either through searching the help files or by submitting a ticket.

Cons

Frankly, RepairShopr does so much that it is hard to wrap my head around the enormity of the scope of features. A little guidance around some of the over-arching things I needed when I first started in this business would have been helpful. Then again, the help documentation and community is great. So, if you have the time, the documentation will be a big help.

Review Source: Capterra
 

Paul from Phone Repair Doctor

February 2018

February 2018

All your repair information in one place.

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Pros

The face that everything is all in one place. Its a quality product that you do pay for but it saves so much time and money that it saves you a ton more...

Cons

Nothing of note.. but we are based in the UK and tend to get a few server issues from time to time. But these are few and far between. This is only a minor point.

Review Source: Capterra
 

Manny from Redeemers Insurance

February 2018

February 2018

Best Computer Repair Software

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Was able do service tickets on the go and could easily re-order parts and charge clients for visits. It's a simple paperless process and it's worth every penny.
Great for small business owners.

Pros

User friendly client repair tickets cloud console. You can be up in running in minutes. This is a great company with a lot of potential that cares. I put a suggesting for them a year ago and they did good by providing a mobile version for technicians. You can setup 2 step authentication, so your documents are secure.
Company keeps on adding new things to their product and I am amazed every time I use the product on how far they have gone.

Cons

Company looks like is heading into the mobile market. Although you can still use the console to repair tickets, the company is definitely moving in that direction and hope that they don't concentrate all their efforts in one market.
Besides that I have no compliant's as a standard user for over 3 years.

Review Source: Capterra
 
 
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