RepairShopr software


77 reviews(5.0/5)
77 reviews(5.0/5)

RepairShopr is customer relationship management (CRM) software designed to help users manage ticketing, invoicing, point of sale (POS), CRM and marketing for repair shops. It is suitable for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and painting contractors.

Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. RepairShopr’s CRM tools enable users to manage a contact database, take notes, maintain histories of emailed invoices and billing summaries, track customer credits and create barcodes.

The RepairShopr customer portal allows customers to check service statuses and invoice histories, as well as approve or decline estimates. The inventory management module offers batch tracking, return tracking and vendor information. The POS system provides automatic charge calculation, manages multiple cash registers, supports barcode scanning and integrates with the inventory module. RepairShopr offers integration with Stripe, Paypal, Authorize.net, Quickbooks, Google Calendar and more.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

77 Reviews of RepairShopr

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  • Christian from Bit Tek Solutions

    Number of employees: 2-10 employees

    September 2018

    Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

    Pros

    -Automated personalization customer follow-up saves a bunch of time
    -Asset Tracking
    -Tickets that are trackable for each customer profile
    -Continued updates to enhance the entire product
    -Inventory Tracking
    -Estimates
    -Multiple Integrations with your website for
    -Parts Tracking
    -Leads and turning those leads in to sales
    There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

    Cons

    -Lack of scheduling an employee(s) although there is a clock in/clock out feature
    -Lack of payroll integration, I have to use a separate program for payroll alone
    -Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
    -Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
    I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nikolas from P2P Business Technologies

    Number of employees: 11-50 employees

    August 2018

    Excellent tool for MSP and break/fix service providers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent

    Pros

    Easy of use
    Integrates with payment processing directly
    All in one place
    Inventory management

    Cons

    Support can be a bit clunky to deal with, but there's tons of online documentation to address almost any basic issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Do yourself a favor and get it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We've been with them since beta and they've done nothing but add value to the product.
    Things that used to to take many convoluted steps in my old Ticketing/PSA system are now a snap. No more keeping crazy user documents for new people to memorize before they can open the software. It's so intuitive that I just give new employees the link and their username.
    It integrates with most of our tools and they are always adding new integrations.

    Cons

    Cloud based can cause some issues that having a on-site server rectify but as it stands we've had 99% + uptime so it's less of a con and more of an observation.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kaloyan from taxback.com

    Number of employees: 501-1,000 employees

    July 2018

    Essential for your venture .

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    If you are just starting or developing a small business ,RepairShopr is everything you need to move forward . It's open for customization and helps with organizing your tickets ,sales and inventory .

    Cons

    If you let the tickets pile up ,it becomes hard to manage them. While it has a moblie app ,it's definitely not mobile friendly and you should stick to using it on a desktop .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Poorvaja from Sakthimicro System

    Number of employees: 2-10 employees

    June 2018

    RepairShopr helping our computer Repair shop business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    hassle free shop management with RepairShopr

    Pros

    We providing computer repairs service last 16 years in our city. We have bigest market cap in our area. But very deficult to maintenance our customer details and Customer goods. Now we switching to RepairShopr and do everything with in minutes. Many tools available for goods sales, but RepairShopr one of the leading tool for Repair shop's owners.

    Cons

    We done all of with RepairShopr, invoice, tickets, order tracking, now our business also growth with RepairShopr. And another features is major tools integration like Dropbox, QuickBook so manage multiple way.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sam from Plasma Computers

    June 2018

    Clunky and not well polished for mobile phone repair business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    customization features are sometimes nice but buried deep in settings
    free version is nice if you are not looking to spend a lot monthly on a ticketing software but is extremely limited to 75 tickets a month which will run out quickly

    Cons

    built for PC repair even though they advertise it can be used for phone repair business. extremely clunky and many bugs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bryan from Uh-Oh Repair Solutions

    Number of employees: 2-10 employees

    June 2018

    I would be lost with out this software fueling my productivity!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More time to make money!

    Pros

    The customization freatures help imensley. Quickbooks integration was the straw that broke the camels back in helping me decide what to Use

    Cons

    Quickbooks integration took a little work to get set up for me, but is working flawlessley. Thats it!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tim from Livewire Technical Services

    Number of employees: 2-10 employees

    June 2018

    Repairshopr allows you to have all your info in one place! An incredible time saver!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Dramatic improvement organization. Tremendous reduction in time required to bill customers dueo to automatic billing feature.

    Pros

    Repairshopr is the most complete business management software for a computer repair shop. It handles your inventory, ticketing system, parts orders, communication with customers, invoicing, and point of sale. Its integrations with third party software are top notch!

    Cons

    Lack of integration with other payment processors.
    Slow integration of other RMM systems while building their own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gail from Serviceware

    Number of employees: 2-10 employees

    May 2018

    As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams!

    Pros

    The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be.
    Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming.

    RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

    Cons

    It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joshua from Windfall Mining

    May 2018

    Highly recommended, easy to use and critical to any MSP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS.

    Pros

    Several years ago I was transitioning my business from daily PC repair to full MSP. I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well. I tried several solutions that didn't workout before I was lucky enough to find Repairshopr. I now rely on RS as the foundation of my business. Every estimate, invoice, contract starts with RS. My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations.

    I'm happy with my choice everyday and twice on "Feature Friday"!

    Cons

    Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added...

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • gary from G-TEC

    Number of employees: 1 employee

    May 2018

    brilliant software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    makes running my business so simple - thank you

    Pros

    the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough

    Cons

    There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Evan from Badger Fix, LLC

    April 2018

    Has made work flow and organizing customer and job information easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Consistent stream of new features based on customer interest. Easy to learn. Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization.

    Cons

    Once in a while some minor functionality is lost on Friday while new features and updates are being installed. This has not stopped us from operating normally.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brett from St. Louis Restoration

    Number of employees: 2-10 employees

    April 2018

    It's the solution we couldn't find after 8 years of searching.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow.

    Pros

    It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions.

    Cons

    The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Steve from PC WIzard LLC

    Number of employees: 2-10 employees

    April 2018

    A "Diamond in the Rough" in the IT MSP automation market.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation

    Pros

    Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has.
    If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job.
    The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products.
    We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time.
    And it is FAST!
    Customer support is excellent as well. So glad I found this product!

    Cons

    The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sean from CozWine

    Number of employees: 11-50 employees

    March 2018

    A fantastic single pane of glass for repair shops

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

    Cons

    For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mike from Fix in a Zip

    Number of employees: 51-200 employees

    March 2018

    Customer service is no help when the service is down !! They create a work order for you and NEVER

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Call you back , probably switching back to repairQ this service is not worth the money at this time

    Cons

    It never works when you need it to , our customer should not have to wait for this unreliable system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dean from Dean Elliott Tech

    Number of employees: 1 employee

    March 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    billing, reporting, customer relations, stock tracking, without it I could not be in business.

    Pros

    Everything. The features, job tracking, inventory tracking, integrations with EVERYTHING, the time saved and ease of use. Its just great.

    Cons

    I wish Purchase orders would sync attachments and GST to QBO. Im sure this is coming though. Everything Ive ever asked for has been added.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thileepan from Sakthimicro System

    Number of employees: 2-10 employees

    March 2018

    good solutions for Computer users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    RepairShopr is best solutions for Computer users because, when computer don't work we need to repair that good solutions from RepairShopr.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Great Software, very flexable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tons of features for a low price. Great knowledge base, and support people that are very knowledgeable. They just redone the UI and it is great. Very well laid out and easy to access information.

    Cons

    I can't complain about anything. I would like to see a few other features, but those features have been requested and are being worked on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessi from Novalera Inc.

    March 2018

    Suits our needs, but could be better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ticket system allows our company to track progress on all projects no matter who is working on them, it's a lifesaver. Being able to keep the work together with our bookkeeping simplifies everything.

    Cons

    A more robust automated email program would be nice. There's one in place now but it's limited. Overall the marketing portion could be improved with added features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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