RepairShopr Software


 

RepairShopr is customer relationship management (CRM) software designed to help users manage ticketing, invoicing, point of sale (POS), CRM and marketing for repair shops. It is suitable for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and painting contractors.

Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. RepairShopr’s CRM tools enable users to manage a contact database, take notes, maintain histories of emailed invoices and billing summaries, track customer credits and create barcodes.

The RepairShopr customer portal allows customers to check service statuses and invoice histories, as well as approve or decline estimates. The inventory management module offers batch tracking, return tracking and vendor information. The POS system provides automatic charge calculation, manages multiple cash registers, supports barcode scanning and integrates with the inventory module. RepairShopr offers integration with Stripe, Paypal, Authorize.net, Quickbooks, Google Calendar and more.

 

RepairShopr - Customer details
 
  • RepairShopr - Customer details
    Customer details
  • RepairShopr - Mobile calendar view
    Mobile calendar view
  • RepairShopr - Saved customer search
    Saved customer search
  • RepairShopr - Estimate
    Estimate
  • RepairShopr - Tickets
    Tickets
  • RepairShopr - Admin
    Admin
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

47 Reviews of RepairShopr

Showing 1-20 of 47

 

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Myron from ACS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Meh.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop.

Cons

This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant.

Source: Capterra
 

Seby from Computer Chick
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Some great features, lots of problems, rude owner

Ease-of-use

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It taught me the benefits of using a ticketing system for my repairs and introduced me to a lot of features that I insist on having now.

Pros

Lots of features and integrations with other software. The actual tech support staff was friendly, helpful and responsive (although I got tired of having to keep contacting them).

Cons

Features and Integrations often do not work correctly. I used this platform for 6 months and still did not understand how to do certain things. Click-to-Completion ratio for many features is too high. Platform is NOT intuitive and the KB is outdated. I also didn't like the invoice limit on the mid-level pricing. If you have 76 invoices instead of 75, you pay $100 instead of $50. The owner was extremely rude to people who complained about features not working correctly in the Facebook group, lots of unhappy customers.

Source: Capterra
 

Timothy from The MacGuys+
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Underdeveloped software, support is slow and under skilled but has potential.

Ease-of-use

Functionality

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The best part of the software is that most things are all in a single place. The cost is low enough that we work though the other issues.

Pros

Low cost is the best feature. It is pretty easy to use aside from poorly designed features. Everything is in one place which is really nice.

Cons

The customer support is poor with very long response times If you hit on an issue that is broken we often do not get a response at all. Poorly developed features once you go beyond the basic use things don't work properly or only partially. No usable security at all so there is no way to control when employees access system or from where. Leads system is poorly done, contract system makes no sense, DOMO integration doesn't work well due to poor data management. Help desk has less features then a basic email system way underdeveloped. Credit card tokens poorly designed you can't do recurring billing beyond 5 months or you have to call the clients to get updated card info each time, merchant says that we should be able to go out as long as two years? Currently we can't recommend this to anyone beyond a one man shop who thinks they will use more then the most basic features.

Source: Capterra
 

Vijayan from Bits & Bytes

March 2017

March 2017

Low cost effective software for Computer Service Companies

Ease-of-use

Functionality

Product Quality

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Value for Money

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I loved the Product. The whole cycle of a service to customer is covered in this. Its simple & cost effective for the Vale it delivers.

Pros

Simple. Cost effective.

Cons

inhouse Material stock not possible. RMA is not complete.

Source: Capterra
 

Michael from TSI Computer Repair

February 2017

February 2017

Best Computer Repair Store Software, PERIOD!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I have been in computer repair for almost 20 years and have used many other software products, tired to write my own software and spent a good part of a year trying to find the best software that would make my business more efficient, profitable and help me communicate better with my customers.

After demoing just about every software product out there and being at point of frustration, I gave RepairShopR a try. After going through a couple of on-boarding sessions with them, I quickly realized that this was the software "I always wanted to write"! The best part is they have taken it way beyond what I thought was possible. This is the real deal and has changed my business forever. My business has increased, my customer satisfaction is through the roof, which has also turned into more 5 star reviews and even more business!

Communication with customers is so important, and the thought of picking up the phone and calling every customer for results, approval, progress and completion used to take hours. Using the built in email and SMS functions along with the "Canned Responses" now takes seconds and customers love the interaction. In just 3 months of using RepairShopR, it has saved me 4 times from customers trying to get something for nothing, as I have a paper trail of all communications and approvals.

The Marketing plug has been tremendous for keeping in touch with customers automatically and the "Worksheets" makes sure that all procedure's and workflow are followed properly.

I have recommended this software to IT customers of mine that are in the service industry and recommend it highly. On second thought, don't use it because it will make my business look better than yours :-)

Well done RepairShopR - 5 stars!

Source: Capterra
 

Thomas from Kips Carpet Cleaning
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Carpet Cleaning Company

Ease-of-use

Functionality

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A great product we absolutely love it. We fully integrated it taking our company from a fully paper system to compleatly automated using this product. I would highly recommend this to any business wanting to do the same.

Pros

Ease of use

Cons

I have no complaints with this software.

Advice to Others

Once the time is taken to get acquainted with it you will find there are features that you will use that you were not aware helps to monitor and track you business.

Source: Capterra
 

Konstantinos from THINQ MAC, LLC.

February 2017

February 2017

We can't run our business without this

Ease-of-use

Functionality

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Value for Money

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RepairShopr has always been there to help. We rely on this software for everything we do, including inventory, point of sale, invoicing, and even our accountant uses this to keep track of all our sales and tax reports. We literally could not run our business without RepairShopr!

Pros

ease of use, and integration with a repair shop business

Cons

would like to have a dedicated mobile app or a far better mobile website

Source: Capterra
 

Susan from Your Computer Friends

January 2017

January 2017

Better but frustratingly so...

Ease-of-use

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Switched to RepairShopr 2 years ago. It is better than what I had. I like the assets for passwords. Email to the customer after the repair has improved my google ratings. The scheduler is worse and hard to manage for on-site jobs vs. appointment plus. My real gripe is customer support. Virtually non-existent. Customer support either doesn't understand your problem for suggests you get your community to vote for a software update and the community doesn't really do that so it's a bit of a trick. Your report doesn't have amounts on it (virtually useless without) ask the community for a vote for a change. Doesn't do Quickbooks credits. Can't do adjustments like 10% off for a senior discount. Make sure your data is clean, clean, clean before importing!!!

Source: Capterra
 

Estanling from Bonac Technology & Services

December 2016

December 2016

Is an essential tool for us

Ease-of-use

Functionality

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We have evaluated many and when I say much is many systems in this category and none is as complete as this. We love the process of continuous improvement. This is why we hope only to change the support system, sometimes it is a bit delayed in case of emergency.

Source: Capterra
 

Ed from Brace Group LLC

December 2016

December 2016

My Opinion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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I really like a lot of the features in RepairShoppr, I feel like we are just scratching the surface of its capabilities. It would be nice to be able to have a process where I could talk to a person when I have a challenge or a question. it takes several emails before I can get someone on the line and once I do they are very helpful and usually resolve the issue immediately.

Source: Capterra
 

Stephen from Admin Net Tech LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

New features always coming about. While the speed of some releases I wish could be faster, I fully understand the reasoning behind, and could only hope this review nets them 1+ more customers so that they can speed up development process with expansion.

Only gripe - syncing with QB needs to be streamlined.

Pros

Ease of use, simple, user & client friendly.

Cons

Accounting software sync, the development time of new features.

Advice to Others

Make sure you have accounting be ready to learn! Lot's of time can be wasted if accounting is done improperly.

Source: Capterra
 

Daniel from Pro-Techs
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Why we Chose RepairShopr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We tried PCRepairTracker and Quickbooks. They were ok but QuickBooks didn't have a way to track repairs. PCRepairTracker was fine we just didn't want to configure it or add the add-ons we needed manually. That's when we started looking for alternatives. RepairShopr did it all. It allows us to focus on what matters most while giving us the scalability we need to expand.

Pros

How easy it is to use and import data from other sources

Cons

When google cloud print doesn't work.

Advice to Others

Nope. It's been dreamy.

Source: Capterra
 

Jason from Unbound Digital
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Computer Shop? This is a Must!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

We have a IT Business and we have 2 locations with in shop repair. We are also an MSP that takes care of 100 plus businesses in our area. Repairshopr has been the best decision we had ever made. And the support is top notch! They are always adding new features and listening to their customers needs. I would highly recommend using their software. It's worth every penny you spend on it!

Pros

Support is great and it's designed for computer shops and MSPs

Cons

There isn't anything we don't like.

Advice to Others

Try it! You won't be disappointed.

Source: Capterra
 

Greg from pcnetech.llc
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

New Business Perfection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Starting a repair business is not easy but using this software as the Management system for the business will make your lives easier. Inventory comes in and you enter it give it a bar code print label and put it on the shelve. Parts come in you keep count on quantity and know when your running low. The software has an end of day and many other reports like whats selling the best in your store. I used other software before this software and hands down this is the best bang for the buck.

Pros

The ease of use and the plethora of reports available that show details many other software does not.

Cons

I would love to be able to search customers more easily by phone number. We get calls and dont know who was calling before we call them back. It would be nice to be able to look the number up associate it with a current or previous transaction for a better idea of whats going on before we call them back.

Advice to Others

This software connects to vendors that we use every day along with software a business may already be using such as quickbooks.

Source: Capterra
 

Dave from Foothills Computer Service

November 2016

November 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

With very little effort our part, RepairShopr transformed our onsite computer repair business. Paperwork, job tracking and CRM are now consolidated in one easy to use location. The marketr component easily generates enough return business to cover the monthly cost.

Source: Capterra
 

Mike from Protech Computer & Internet Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Repair Shopr is great for Computer Repair & MSP's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've really enjoyed switching to Repair Shopr. It was very easy to setup and migrate my Quickbooks customers to Repair Shopr. Invoicing my customers is very easy with their e-mail integration. As a Managed Service Provider, recurring invoices run on schedule every month making it easy and fast to receive payment. It you are interested in getting a lot of reporting info, you can do that really quick. Many different reports to choose from. One of my favorite feature is auto receipt printing when an invoice is paid. It's has a Point of Sale interface as well. I do not use that because I'm not really a store, but it looks very robust. The best thing is that is is very affordable and you get a lot of bang for the buck. If you are in the computer service business, this is a must have.

Pros

All the available feature such as Invoicing, Customer Asset Tracking, Service Ticketing System, Auto Receipt Printing, Reports, Estimate System, Sales Leads & Customer Follow-up Email System.

Cons

It's not free, seriously. I love it.

Source: Capterra
 

Rory from ComputersDOTCalm
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

I have been struggling for a long time as a small business supporting small business's in my area to find that one piece of software that would help me run my computer consulting company efficiently and cost effectively - RepairShopr does it all for me. I would recommend this software to any small business in a heartbeat.

Pros

Does everything I need as a small computer consulting company.
Fantastic customer support.
Everything works - I have had zero issues with using this software.

Cons

Absolutely none.

Source: Capterra
 

Dion from GRAVITY Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Highly Recommend RepairShopr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This robust web-based repair shop program, is an excellent tool to help you manage, communicate, track sales, track payroll hours, track inventory, and take payment for your customers. The program has many features and RepairShopr is constantly tweaking and updating the program to make it even better. I have been using this program for the last year, and I have been finding myself discovering/using features that I didn't even know I had. It's a must have for any busy repair shop. Kudos to the team at RepairShopr!

Pros

The ticketing feature is very useful for staying on top of the repair process for each of my customers.

Cons

My only suggestion would be to have better customer service support, in the form of direct phone support, that would make my experience a 10.

Source: Capterra
 

Susan from A PC Medico

October 2016

October 2016

Great product for our Repair Business!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Value for Money
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Support

We have been using RepairShopr for a couple of years now. There have been constant improvements to it, and some features we don't use, but we are more than happy with how the program works for our Computer Repair business. It also works in well with our Accounting program Xero. I would highly recommend this program. :)

Source: Capterra
 

Alexander from University of Minnesota

September 2016

September 2016

Great web-based repair tracking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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When we found RepairShopr, it was the only web-based repair tracking system we could find. Not a issue ticketing system ¿ there are tons of those ¿ but something for a repair shop. Not only does fit the bill, it works well and has been constantly updated and improved. We don't use a lot of features, like payments, because we already have an existing infrastructure, but everything we do use works well. There have only been a few downtimes, but in each case the status page has shown they know about it, and it's been resolved quickly.

Source: Capterra
 
 
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