RepairShopr Software


RepairShopr is customer relationship management (CRM) software designed to help users manage ticketing, invoicing, point of sale (POS), CRM and marketing for repair shops. It is suitable for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and painting contractors.

Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. RepairShopr’s CRM tools enable users to manage a contact database, take notes, maintain histories of emailed invoices and billing summaries, track customer credits and create barcodes.

The RepairShopr customer portal allows customers to check service statuses and invoice histories, as well as approve or decline estimates. The inventory management module offers batch tracking, return tracking and vendor information. The POS system provides automatic charge calculation, manages multiple cash registers, supports barcode scanning and integrates with the inventory module. RepairShopr offers integration with Stripe, Paypal, Authorize.net, Quickbooks, Google Calendar and more.



86 Reviews of RepairShopr

Overall rating

4.70 / 5 stars

Filters:

Showing 1 - 20 of 86 reviews

January 2019

Dale from ISD, LLC dba iSmartDoctor

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great Product and Great Service

Customer Services has always been well, the product is good and offers everything I was looking for and then some. The price is not bad compared to others.

Pros

Software is Great and the Price is Great as well

Cons

It would be awesome if Clover Terminals could connect. I do know they are always improving their product thou.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Useful help-desk software

Pros

The software is easy to use and navigate. The ticketing system is very customizable with the different types of fields that you can have on the intake forms. The inventory system is very helpful for keeping track of stock. The estimates system is very useful for giving customers quotes for hardware or software.

Cons

The new User Interface is a little hard to get used to after using the old interface for so long. Also if you accidentally click the serialized check box on an inventory item and update it, there is not an easy way of undoing this.

December 2018

Kelsey from VFD Choctaw

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Features

Pros

RepairShopr has some of the best features around, especially the website integrations that allow you to embed various applications into existing websites that enable users to submit repair requests as well as track the status of repairs.

Cons

The thing I disliked the most was the mobile app. It isn't fluid enough and moving around within the app isn't exactly a great user experience.

December 2018

parul from Munjal Kiriu

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

one platform for customer relationship management

Pros

It helps in creating tickets, making invoice, customer relationship management along with marketing of repair shops.
Its POS features create automatic cost estimation which is very impressive.
It is integrated with paypal, google calendar, quick books.
It has one more feature which i liked most that it has customized mail which can be send to the customers after work has been done, to follow up for making sure that everything is fine.
It is customizable according to your requirements.

Cons

There is nothing wrong in this software. Price of this can go a bit lower. Other then that, it is an awesome software

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Good Repair Shop CRM and Ticketing Software

RepairShopr has helped me to complete tickets and get my billing out to my customers along with helping with paperwork. My previous software was only available in the office, so I would have to comeback and finish all of my paperwork at the office at night.

Pros

I like that I can access my information anywhere, especially can complete tickets onsite and get everything done before returning back to the office.

Cons

There are some specific requests that have been made for feature improvements that seem to be put to the back burner that everyone is complaining about.

December 2018

Ephantus from KAKUZI LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

An excellent customer relationship management software

It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it

Pros

It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers.

Cons

It can be costly because one has to use a different platform for payroll because it does not integrate one

November 2018

Michelle from That Shaker of Salt

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

CRM Essential

This program is perfect for my business

Pros

It is easy to customize to fit your needs. It really helps with the process of organizing your tickets, sales & inventory .

Cons

Nothing negative to say about this. It is an overall great program

November 2018

Jet from Star Systems International

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

An extraordinary software suite that pack lots of features

We had an amazing experience with RepairShopr. We used it mainly as a tool for customer service regarding products warranty and repair management. Although it is an off the shelf software suite, all the workflows and data fields are highly customize-able. It also features great CRM features for tracking leads, estimate, invoices, customers interaction. If your primary business is repair services, this is the one-stop software that you should get to run your business.

Pros

Very rich in features.
Great degree of customization can be done.
Fast support response.
Ability to integrate with various accounting software (eg. Quickbook) and cloud services.

Cons

Pricing may be a bit steep if you have many users.

October 2018

Jason from Net-Works PC Repair

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

1st Year Review

We have increased the productivity of accounts receivable and the ability to have a live customer signature has solved all kinds of issues for legal issues.

Pros

This software has provided my business with a complete replacement of QuickBooks POS and Pro for my I.T. firm. Also combining the power of this software with the mobile app has made us streamline so many aspects from quotes, inventory to invoicing.

Cons

The GUI, however they are about to release a new version at the time of this writing.

September 2018

Christian from Bit Tek Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Pros

-Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Cons

-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

August 2018

Nikolas from P2P Business Technologies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Excellent tool for MSP and break/fix service providers

Excellent

Pros

Easy of use
Integrates with payment processing directly
All in one place
Inventory management

Cons

Support can be a bit clunky to deal with, but there's tons of online documentation to address almost any basic issue.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Do yourself a favor and get it.

Pros

We've been with them since beta and they've done nothing but add value to the product.
Things that used to to take many convoluted steps in my old Ticketing/PSA system are now a snap. No more keeping crazy user documents for new people to memorize before they can open the software. It's so intuitive that I just give new employees the link and their username.
It integrates with most of our tools and they are always adding new integrations.

Cons

Cloud based can cause some issues that having a on-site server rectify but as it stands we've had 99% + uptime so it's less of a con and more of an observation.

July 2018

Kaloyan from taxback.com

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

5 of 5

July 2018

Essential for your venture .

Pros

If you are just starting or developing a small business ,RepairShopr is everything you need to move forward . It's open for customization and helps with organizing your tickets ,sales and inventory .

Cons

If you let the tickets pile up ,it becomes hard to manage them. While it has a moblie app ,it's definitely not mobile friendly and you should stick to using it on a desktop .

June 2018

Poorvaja from Sakthimicro System

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

RepairShopr helping our computer Repair shop business

hassle free shop management with RepairShopr

Pros

We providing computer repairs service last 16 years in our city. We have bigest market cap in our area. But very deficult to maintenance our customer details and Customer goods. Now we switching to RepairShopr and do everything with in minutes. Many tools available for goods sales, but RepairShopr one of the leading tool for Repair shop's owners.

Cons

We done all of with RepairShopr, invoice, tickets, order tracking, now our business also growth with RepairShopr. And another features is major tools integration like Dropbox, QuickBook so manage multiple way.

June 2018

Sam from Plasma Computers

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

June 2018

Clunky and not well polished for mobile phone repair business

Pros

customization features are sometimes nice but buried deep in settings
free version is nice if you are not looking to spend a lot monthly on a ticketing software but is extremely limited to 75 tickets a month which will run out quickly

Cons

built for PC repair even though they advertise it can be used for phone repair business. extremely clunky and many bugs.

June 2018

Bryan from Uh-Oh Repair Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

I would be lost with out this software fueling my productivity!!!

More time to make money!

Pros

The customization freatures help imensley. Quickbooks integration was the straw that broke the camels back in helping me decide what to Use

Cons

Quickbooks integration took a little work to get set up for me, but is working flawlessley. Thats it!

June 2018

Tim from Livewire Technical Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Repairshopr allows you to have all your info in one place! An incredible time saver!

Dramatic improvement organization. Tremendous reduction in time required to bill customers dueo to automatic billing feature.

Pros

Repairshopr is the most complete business management software for a computer repair shop. It handles your inventory, ticketing system, parts orders, communication with customers, invoicing, and point of sale. Its integrations with third party software are top notch!

Cons

Lack of integration with other payment processors.
Slow integration of other RMM systems while building their own.

May 2018

Gail from Serviceware

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

As simple as it claims to be! Syncs numbers into QBO, tracking, customer communication perfect!

Ease of tracking work orders, Syncing the "Correct Numbers" into QBO. Frees up my time beyond my wildest dreams!

Pros

The ease in doing business. Automatic updates , perfect communication. No one left out of the loop- "Technician to Administration to End User". The ability to enable and disable functions if need be.
Came from Legacy Sage MAS 200 integrated Software, very complicated and time consuming.

RepairShopr frees up our time to be able to focus on our Core Business.The support is outstanding, they've help every inch of the way and they do it Happily. I had a support technician tell me "She loves her Job" WOW. This is the leading edge place to be!!!! Thank you.

Cons

It leaves out a few of details when syncing into QBO, it would be nice to have it all Sync, the important part dose come over correctly, makes the crunching numbers easy! oops a Pro again!

May 2018

Joshua from Windfall Mining

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Highly recommended, easy to use and critical to any MSP

I was able to improve my business planning and scale up faster than I ever thought. This software made running my business so much easier and empowered me to take leaps. I simply could not have done it without RS.

Pros

Several years ago I was transitioning my business from daily PC repair to full MSP. I knew I needed a better workflow system and I needed it to be easy enough for my sub contractors as well. I tried several solutions that didn't workout before I was lucky enough to find Repairshopr. I now rely on RS as the foundation of my business. Every estimate, invoice, contract starts with RS. My team works from all over the country now providing cloud services and we use RS to keep us working together, communicating with clients, invoicing and managing recurring payments with RS third party integrations.

I'm happy with my choice everyday and twice on "Feature Friday"!

Cons

Honestly, every issue I've ever had has been fixed and even the features I requested in the past have been added...

May 2018

gary from G-TEC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

brilliant software

makes running my business so simple - thank you

Pros

the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough

Cons

There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good