RepairShopr Software


 

RepairShopr is customer relationship management (CRM) software designed to help users manage ticketing, invoicing, point of sale (POS), CRM and marketing for repair shops. It is suitable for computer repair shops, plumbing businesses, auto repair, watch repair, HVAC service and painting contractors.

Key features include a customer web portal, ticketing and invoicing, estimation tools and inventory management. RepairShopr’s CRM tools enable users to manage a contact database, take notes, maintain histories of emailed invoices and billing summaries, track customer credits and create barcodes.

The RepairShopr customer portal allows customers to check service statuses and invoice histories, as well as approve or decline estimates. The inventory management module offers batch tracking, return tracking and vendor information. The POS system provides automatic charge calculation, manages multiple cash registers, supports barcode scanning and integrates with the inventory module. RepairShopr offers integration with Stripe, Paypal, Authorize.net, Quickbooks, Google Calendar and more.

 

RepairShopr - Customer details
 
  • RepairShopr - Customer details
    Customer details
  • RepairShopr - Mobile calendar view
    Mobile calendar view
  • RepairShopr - Saved customer search
    Saved customer search
  • RepairShopr - Estimate
    Estimate
  • RepairShopr - Tickets
    Tickets
  • RepairShopr - Admin
    Admin
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

68 Reviews of RepairShopr

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Garrett from The41Wheat
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks

Ease-of-use

Functionality

Product Quality

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N/A
Value for Money

If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached!

Pros

The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything!

Cons

I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere.

Review Source
 
 
 
Showing 1-20 of 67

gary from G-TEC
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

brilliant software

Ease-of-use

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makes running my business so simple - thank you

Pros

the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough

Cons

There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good

Review Source: Capterra
 

Evan from Badger Fix, LLC

April 2018

April 2018

Has made work flow and organizing customer and job information easy.

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Pros

Consistent stream of new features based on customer interest. Easy to learn. Peace of mind knowing that all our customer and ticket data is safe and accessible from any web capable device. Easy to setup for the first time and yet extremely customization.

Cons

Once in a while some minor functionality is lost on Friday while new features and updates are being installed. This has not stopped us from operating normally.

Review Source: Capterra
 

Brett from St. Louis Restoration
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

It's the solution we couldn't find after 8 years of searching.

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Productivity, Organization, Customer Service, Keeping the overhead costs low and staying on top of the workflow.

Pros

It's the answer to small-businesses who are ignored by enterprise-level developers, but this product off the bat had MORE FEATURES and MORE CUSTOMIZATION for our repair shop at a value point we couldn't avoid. No other product has such a package that is also reasonable to use and has basic CRM functions.

Cons

The only downside I see (and they are working on it) is that sometimes it might be nice to have a service to use their in-house expertise to customize problem solving like some other companies have done with extremely specialized features to optimize for our particular business. But, the company is adding updates and refinements nearly weekly, and some of those specialty features have already come onto the standard platform on their own, so I know they are always working to make it better.

Review Source: Capterra
 

Steve from PC WIzard LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A "Diamond in the Rough" in the IT MSP automation market.

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Went from using Outlook calendar, tasks, and spreadsheets to fully automating our entire IT MSP operation

Pros

Tremendous Customer Database, Ticketing and invoicing system, that integrates with Quickbooks and RMM tools. We looked at Connectwise & Autotask (too complex), Service Fusion (slow/poor integration), Pulseway, Solarwinds MSP, and many others but none have the flexibility, speed, and feature set that Repairshopr has.
If you are a small MSP that handles both business and residential customers and want to fully automate your workflow this is THE product for the job.
The price is better than almost all of the rest, and it has integrations with RMM tools, accounting software, PBX, and a dozen or so more products.
We were able to setup all of our recurring invoices for Antivirus, Backup, Sysem monitoring, email, etc and have the system automatically drop an invoice a the appropriate renewal date - we verify the quantity then send it to Quickbooks and off it goes. Saves us tons of time.
And it is FAST!
Customer support is excellent as well. So glad I found this product!

Cons

The mobile app could use some updating to include more of the features found in the full product, but the mobile site is perfectly usable.

Review Source: Capterra
 

Sean from CozWine
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

A fantastic single pane of glass for repair shops

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Pros

Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki.

Cons

For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature.

Review Source: Capterra
 

Mike from Fix in a Zip
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Customer service is no help when the service is down !! They create a work order for you and NEVER

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Pros

Call you back , probably switching back to repairQ this service is not worth the money at this time

Cons

It never works when you need it to , our customer should not have to wait for this unreliable system

Review Source: Capterra
 

Dean from Dean Elliott Tech
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Excellent

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billing, reporting, customer relations, stock tracking, without it I could not be in business.

Pros

Everything. The features, job tracking, inventory tracking, integrations with EVERYTHING, the time saved and ease of use. Its just great.

Cons

I wish Purchase orders would sync attachments and GST to QBO. Im sure this is coming though. Everything Ive ever asked for has been added.

Review Source: Capterra
 

Thileepan from Sakthimicro System
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

good solutions for Computer users

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Pros

RepairShopr is best solutions for Computer users because, when computer don't work we need to repair that good solutions from RepairShopr.

Review Source: Capterra
 


March 2018

March 2018

Great Software, very flexable

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Value for Money

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Pros

Tons of features for a low price. Great knowledge base, and support people that are very knowledgeable. They just redone the UI and it is great. Very well laid out and easy to access information.

Cons

I can't complain about anything. I would like to see a few other features, but those features have been requested and are being worked on.

Review Source: Capterra
 

Daniel from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

One stop shop for everything .

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Makes running a business that much easier .

Pros

RepairShopr tracks everything :work completed ,inventory ,invoices , customers .I`ve only tried the free version and can only imagine how much more complete the full product is .

Cons

For some people it`s mobile friendly ,but I dont like the phone interface .Cant think of anything else,RepairShopr is the real deal

Review Source: Capterra
 

Jessi from Novalera Inc.

March 2018

March 2018

Suits our needs, but could be better

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Pros

The ticket system allows our company to track progress on all projects no matter who is working on them, it's a lifesaver. Being able to keep the work together with our bookkeeping simplifies everything.

Cons

A more robust automated email program would be nice. There's one in place now but it's limited. Overall the marketing portion could be improved with added features.

Review Source: Capterra
 


February 2018

February 2018

RepairShopr is a good piece of software for those starting out in computer and device repair.

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It was the foundation I needed to get my computer repair business started. Without it, I would still be floundering with process and documentation 2 years after launch.

Pros

What I like most is the great level of documentation and the starting walk-throughs they give you to get you up and running. Any question you have can be answered either through searching the help files or by submitting a ticket.

Cons

Frankly, RepairShopr does so much that it is hard to wrap my head around the enormity of the scope of features. A little guidance around some of the over-arching things I needed when I first started in this business would have been helpful. Then again, the help documentation and community is great. So, if you have the time, the documentation will be a big help.

Review Source: Capterra
 

Paul from Phone Repair Doctor

February 2018

February 2018

All your repair information in one place.

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Pros

The face that everything is all in one place. Its a quality product that you do pay for but it saves so much time and money that it saves you a ton more...

Cons

Nothing of note.. but we are based in the UK and tend to get a few server issues from time to time. But these are few and far between. This is only a minor point.

Review Source: Capterra
 

Manny from Redeemers Insurance

February 2018

February 2018

Best Computer Repair Software

Ease-of-use

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Was able do service tickets on the go and could easily re-order parts and charge clients for visits. It's a simple paperless process and it's worth every penny.
Great for small business owners.

Pros

User friendly client repair tickets cloud console. You can be up in running in minutes. This is a great company with a lot of potential that cares. I put a suggesting for them a year ago and they did good by providing a mobile version for technicians. You can setup 2 step authentication, so your documents are secure.
Company keeps on adding new things to their product and I am amazed every time I use the product on how far they have gone.

Cons

Company looks like is heading into the mobile market. Although you can still use the console to repair tickets, the company is definitely moving in that direction and hope that they don't concentrate all their efforts in one market.
Besides that I have no compliant's as a standard user for over 3 years.

Review Source: Capterra
 

Grant from Aerotechnique, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Simple, Effective, Affordable, & Most of all, It just works....

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It's like having another person on staff. Additionally, in our industry, we need to be able to show traceability throughout the inventory item life cycle in our system. This allows us to do this by giving each stock item a unique ID.

Pros

There really is too much to list. The software is perfect for a small organization but can be scaled to multiple locations.
-Easy to implement
-Easy to make adjustments to Invoices
-Easy to manage customers
-Custom Fields
-Custom Alerts
-Custom Emails

Cons

Our biggest issue is printing options and customization of inventory labels. The print options are all there but we use a mix of PC and Mac with several different printers in different physical locations throughout the building. We probably have it configured incorrectly but it still works for us. A bit clunky but still better than the alternatives.

Review Source: Capterra
 

Chris from Chris'll fix IT

December 2017

December 2017

Loving it all the way

Ease-of-use

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Streamlined work flow and CRM

Pros

Once you learn to drive it properly, it is a VERY powerful tool to help running and streamline your business

Cons

It is So comprehensive it takes a bit to drive and setup but thats only a minor issue. Be aware that you have to be vigilant for the first few days to watch fo any glitches or odd behaviour with your third party software

Review Source: Capterra
 

Matt from MyTown Computer Services
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Made my business much more organized!

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Made my life easier!

Pros

Previous to RepairShopr I was duplicating a google doc spreadsheet for invoices. I did a lot of on-site work, so I needed something that was "cloud" based so I could log in and make an invoice on the spot. There was no real organization or structure to my invoice system, other than a folder where I would drop paid stuff vs unpaid. RepairShopr changed the way I do business, my ability to track and maintain tickets (which I previously did by hand on paper), and gave me a module to track and follow up with my customers, which I had not been doing previously. What I was doing before worked for me at the time, but once I got RepairShopr I realized how much time I was waisting, and how "broken" my system of doing things really was.

Cons

The initial setup was tough; everything has a learning curve, and I'm pretty good at figuring stuff out. Modification of each module and the fields inside the modules took a lot of time to customize to fit my business needs. There are still parts of the software that I am not utilizing to their full capacity, partially because I've never needed to, and partially because I am not sure I want to spend the time to set them up.
That being said, the fact that you can modify each module and field makes the application of this software available to many different markets, not just computer/electronics repair

Review Source: Capterra
 

Judge from Fairhope PC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Very satisfied.

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productivity. time management. customer tracking.

Pros

I really like the ticket tracking, cloud printing, very thorough software that covers most needs. The system has not yet once been unavailable for me during daily use.

Cons

Very little. The product leaves little to be desired from a full fledged ticketing product. There are several features I dont even use yet, such as warranty and marketing. Its nice that these are available for when I find the time to implement. Still having some minor issues integrating into my phone system.

Review Source: Capterra
 

John from CompuPartners
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Its great to run a computer company on.

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they are working hard to keep me and my company happy! No critical issues ever that i can remember. Just needing help on how to use a feature, and they are great at helping us!

Pros

The software is solid, and the support is very good. Reasonable price. It does everything my computer repair company needs.

Review Source: Capterra
 

Myron from ACS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Meh.

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Pros

It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop.

Cons

This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant.

Review Source: Capterra
 
 
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