20NINE Software

20NINE Software

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FrontRunners 2017

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About 20NINE

20NINE is the small business CRM for €/$2.90 per user that is the alternative to cumbersome and expensive CRMs for small businesses. 20NINE gives control over clients, sales, communication, documents & invoicing, from the mobile & computer! 20NINE connects to Office365, Google Workspace, LinkedIn, Wordpress, Fortnox, Dropbox, Mailchimp, Teams etc and include document templates and E-Signing....

20NINE Pricing

- One price for the App - Add-ons cost 1.90$ per integration - $1.90 per e-signed document - No lock-in period - Scale up/down on a monthly basis - No hidden fees

Starting price: 

$2.90 per month

Free trial: 

Available

Free version: 

Not Available

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20NINE User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 23 reviews

Magnus

Company size: 11-50 employees

Industry: Staffing and Recruiting

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2017

Has made my day much more efficient and focused.

I have improved my daily focus and efficiency. The number of calls and meetings and consequently deals have increased significantly since I started using Salesbox CRM. I love the fact that I have updated customer information on my telephone, and that I can do all my CRM work from the phone as well. All my prospecting is now done from LinkedIn with the simple add-in to Salesbox. Prospects are now literally a click away. I can easily see my activities and all my lates communication with my customers. Easily share and create tasks within the team or yourself. And the list can go on... there are so many things to improve a sales person work day in the system. I am totally hooked and always use it. And I will continue using it since I am so much more efficient thanks to this tool.

Pros

My top 3 things with this software are: * Moblitiy - I always have all information on the phone, if you haven't experienced it, it is a huge difference from having the CRM only on a computer * Simplicity - The ease of use is outstanding. *Efficiency - It has improved my work day enormously by making me more efficient A short story from my real work life: We had a CRM that worked only on the computer, which is not uncommon. I normally had around 10 meetings per week and I had to prepare before each meeting with directions, who to meet and their contact information, and do this from my office. It was very time consuming to say the least. We then tried Salesbox to see if there would be a difference in efficiency, and let me tell you, the difference was big, very big. We could now do our prospecting from LinkedIn and get all the information into the CRM with a simple click. The contact, company and picture(!) is automatically imported to the CRM. We could now call more people in less time (you just swipe the contact on you phone :-)). But most of all, I didnt have to prepare my routes and contact info. It was all there, on my phone. I just click the meeting, press GPS and my phone shows me the way. All the relevant information is right there in my hand. The CRM has the same look and feel on the phone as on the computer and is very easy to navigate. There are so many awsome features so I think you just have to go out and test it yourself. I truly recommend it.

Response from Salesbox

Thanks for the great review.

Replied July 2017

Jenny

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2017

Above expectations, innovative, easy to use and delivers exciting results

Pros

It's so much more than your average sales tool. It's like comparing a new IPhone 7+ with MS DOS, they are just not in the same league. It tells me as a user what to do in my salesprocess, who to call, when to do it (planned in my calendar) and it lets me handle my admin without any unnecessary time spent on boring steps. On top of that, my manager can watch my progress in real time and can build reports without me having to prepare any info

Response from Salesbox

Thanks for the great review, it makes us happy you get great results from using Salesbox.

Replied July 2017

Linda

Company size: 2-10 employees

Industry: Medical Devices

Time used: Less than 12 months

Review Source: Capterra

1

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
1

Functionality

out of 5

January 2017

Missing the Training -aka missing the boat

Although they have the right idea about capturing information in an easy manner, their training is substandard. Most CRM companies offer details of each component with video and audio demonstrating each aspect. Salesbox does not. It offers the soundtrack of a child's piano minus the audible instruction of exactly how each aspect of their software operates. In addition, their customer service and company are headquartered in Sweden, so expect a response on any question you may submit by email to be 24 hours later. Number of U.S. customers-- under 10. All training is on Utube so you can see for yourself. Enjoy the Utube interview of the owner as to why he started this company... Absolutely pointless.

Pros

It can capture information by I phone, I pad using audio function.

Cons

Poor training, poor immediate response to questions- due to their company headquarters in Sweden. Unable to link mail program.

Response from Salesbox

Salesbox offers one-on-one personal training for free. This is a highly appreciated service by many of our customers, both US based and elsewhere. As a complement Salesbox will release video tutorials during January 2017. Regarding email connections an MS Outlook add-in is being launched in January 2017 and a Gmail plugin during February 2017. Since the support is free there are no SLAs, however we offer both phone and mail support for free. We also have many more than 10 customers in the US. US and Sweden are the two biggest markets for Salesbox.

Replied January 2017

Robert

Company size: 2-10 employees

Industry: International Affairs

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2017

Really interesting as our sales people for the first time use CRM because they want.

Quick, easy and knowledge

Pros

- It was easy to convert from earlier CRM - Tutorial to get going in the beginning was good - Service from support is amazing - Most important is that sales went up already in second month as more focus on sales and less on administration etc for our salespeople

Cons

- Always a hassel to get salespeople to start use a new system and Salesbox is very different from other CRM, which make it a challenge. - Would like to have more integrations to other services.

Response from Salesbox

Thanks for the good review. We are happy to hear you get great results out of using Salesbox. Regarding integrations, please check out our 45+ integrations to other relevant Saas-softwares on our website.

Replied July 2017

Conrad

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

Incredible software that transformed the way we did sales.

Automation of my sales process I never thought possible

Pros

The ease of use is key with this software. In addition, I really enjoy the "priority" feature so I can measure how much of a lead will be priority. Now all of my larger quotes always come first. While my smaller quotes are handled later in the day.

Cons

The only thing I don't like about this software is their pipeline. In my last CRM, AmoCRM, it was very easy to create a pipeline and rag your leads across. I hope they can improve the pipeline so you cna just drag leads.

Response from Salesbox

Thanks for the great review Conrad, please check out our new Pipeline that was released in August 2018. https://salesbox.com/sales-pipeline/ It is probably the most flexible pipeline on the market.

Replied September 2018

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