ClickPoint

RATING:

4.67

(21)

What is ClickPoint?

ClickPoint is cloud-based sales force automation, call center, and inside sales lead management solution that helps salespeople reach and connect with more prospects and leads. ClickPoint captures both inbound phone calls and web leads, and intelligently prioritizes their delivery to salespeople and teams. The solution is easily configured for any vertical, with built-in best practices to improve sales efficiency. ClickPoint integrates with...

read more
ClickPoint dialing solution screenshot
Slide 1 of 6

How much doesClickPoint Cost?

Price starts from $65.00 per month

Pick a plan that works for you, with annual or monthly payment options. ClickPoint features best-in-class service, enterprise hosting, and u... read more

Free trial: available

Free version: unavailable

What Features doesClickPoint offer?

Top ClickPoint features and user ratings for each are:

Sales Pipeline Management
Calendar/Reminder System
Contact Management
Lead Management
Workflow Management
Email Management
Interaction Tracking
Reporting/Analytics
Content Delivery
Call Transfer
Lead Notifications
Personalization
Internal Chat Integration
Lead Engagement

What Deployment Options doesClickPoint offer?

ClickPoint offers the following deployment options:

Cloud, SaaS, Web-Based

ClickPoint does not offer:

Windows (Desktop)
Chromebook (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

ClickPoint Reviews

Overall Rating

4.67

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ClickPoint

1 - 5 of 21 Reviews

User Profile

Talya

Verified reviewer

11-50 employees

Professional Training & Coaching

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed June 2019

Great System for Great Value

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Support team is fantastic! The intro of chat support in the system has been amazing to quickly answer any questions we have on the fly.

PROS

Its a fantastic system to get through leads fast and when you want to instill a very specific process of how your leads should be managed. Very simple to use and easy to learn. The ideology of clearing the screen makes it very easy to communicate that to new hires as well as look to see at the performance of the team at a glance.

CONS

User reporting needs improvement and integrations with other systems would make looking at data easier.

Reasons for switching to ClickPoint

Velocify was charging 3 times more in price and was consistently going down in service. It became unreliable and their support team didn't know how to manage all the downtimes and just got frustrated themselves with dealing with angry customers such as ourselves. The price also didn't justify the product, new improvements were not being made.

Vendor Response

Talya, thank you so much for your review and great feedback. We look forward to providing more features based on customer feedback. We do have several initiatives underway to add more integrations and a new lead prioritization screen that will allow you to look at your lead data in a whole new way. I will keep you posted or you can check the Help Center tab for new updates.

Replied June 2019

Casey

11-50 employees

Retail

More than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed June 2019

Simplicity at its finest

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

The reminders and workflows make working with potential clients seamless.

PROS

SalesExec is very simple to use. Even someone who has never used a CRM has learned how to use it in short time. The display is simple and not cluttered. The support behind the product is incredible. Whenever we submit an inquiry we have a response quickly with a resolution in a very timely manner.

CONS

There are a few items that I wish the end user could customize instead of having to have someone from SalesExec involved.

Reason for choosing ClickPoint

The staff behind the product made you feel important. Not just another account. That and the simplicity of the product.

Reasons for switching to ClickPoint

We are a small business and just needed a product that was simple to use.

Adel

1 employee

Computer Software

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed July 2021

overall, I like it.

OVERALL RATING

4.0

EASE OF USE

5.0

FUNCTIONALITY

4.0

the process and way it generates leads is pretty helpful seeing that I'm not savvy when it comes to that side of things, especially when it comes to the price of leads. the options they give helps to narrow things down so you can get the best leads for your budget.

PROS

I love the look of the software, its organized and once you get familiar with how it works and you use it correctly I'm pretty sure you will see improvements

CONS

Considering what I was using before, this was a big improvement on it so its hard for me to complain. Going through the setup is a tiny bit challenging, but I am sure that's just a me thing.

Jim

2-10 employees

Consumer Services

Less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed June 2019

Great experience with SalesExec software and staff

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

We have been able to streamline our leads distribution, leads transferring, and reporting while cutting down significantly the time between receiving the customer's lead and contacting them which has improved our lead to show conversion rates.

PROS

The expansiveness and customization capabilities. Our company had unique and specific lead management and workflow requirements that were 100% being administered manually before migrating over to SaleExec. SalesExec's team and account representative 'worked with our management team and mostly took our entire manual process and automated it within SalesExec.

CONS

Would like to see more integrations with other software and saas solutions moving forward.

Reason for choosing ClickPoint

We were also using LeadExec by Clickpoint Software, the maker of SalesExec, and had nothing but positive results and service for the five years we used it. It made sense to go with SalesExec assuming the platform would be able to meet our needs, and it did, 100 percent.

Tony

1,001-5,000 employees

Environmental Services

Less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed June 2019

Used for call center

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

3.0

It's been great for our call center. Leads are called quickly and it has really just saved us a ton of time and money. Being able to hire less people and make them more productive has been a huge help to our call center

PROS

It is very easy to use and saves my team a ton of time. Lots of smart features so you don't have to worry about if it's the right time to call or how often you should call. You set the parameters and the system feeds you the leads.

CONS

Lack of reporting functionality. My support team has been really good at trying to get us what we need, but the lack of reporting functionality is holding us back a little

Reason for choosing ClickPoint

Our CMO had previous experience with the company and highly recommended them. They allowed us to beta test their new product offerings as well

Vendor Response

Hey Tony, we appreciate the feedback and are working hard on our new release for call metrics and call reporting. We know we are a little behind in our release since our beta for our call solution but we anticipate these reports being released by next week. Thank you for your loyal support and feedback through our beta period of this new feature. We will keep working hard to release updates related to our dialing and texting solution.

Replied June 2019