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salesforce profile
microsoft dynamics crm profile

Overall customer rating: Customer rating:

 (8290)

 (2387)

Recommended by: Recommended by:

79% of users

51% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

iOS

iOS

Deployment: Deployment:

on-premise deployment not available

on-premise deployment available

Target customer size: Target customer size:

Small businesses mid-size businesses large businesses

Small businesses mid-size businesses large businesses

Price: Price:

Demo:Demo:

Pricing:

How it's priced: How it's priced:

Salesforce is a cloud-based solution. You pay a monthly subscription fee for each user login.

Microsoft Dynamics 365 is available for cloud-based deployment, where you pay a monthly subscription fee for each user login, or on-premise deployment, where you pay a perpetual license fee upfront for each user.

Contract term: Contract term:

Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

Microsoft Dynamics 365 requires a contract for cloud-based deployment or requires signing a perpetual license agreement upfront for on-premise deployment.

Upfront costs: Upfront costs:

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration) and training through a partner.

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration) and training through a partner.

Recurring costs: Recurring costs:

Fees apply for premium support.

Fees apply for premium support, regardless of deployment model. On-premise software buyers should also expect to pay for regular maintenance.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Support:

Phone support: Phone support:

24/7 toll-free, worldwide phone support can be purchased.

24/7 toll-free, worldwide phone support is included in the subscription or perpetual license fee. Faster response time and developer phone support can be purchased.

Online case submission: Online case submission:

Online case submission included in subscription fee.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Help website, support blog and online community included in subscription fee. Additional support can be purchased.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

A “Getting started” online catalogue included in subscription or perpetual license fee. Additional live and/or online training can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.