Samespace Software

Samespace Software

Find out more:

Find out more:

About Samespace

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. Samespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks. Samespace enables managers to track agent performance based on number of calls ...

Samespace Pricing

Contact Samespace for detailed pricing information.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Samespace Studio allows you to build dynamic IVRs including voice, chat and messaging flows.

Samespace User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3.5

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 16 reviews

Deniela

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

SameSpace - Bestfriend at work.

Wonderful.

Pros

SameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style.

Cons

Nothing as such. Everything worked fine.

Response from Samespace

Hi Deniela, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share. Best, Aanya.

Replied May 2021

User Profile

Sheikh

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
3

Functionality

out of 5

April 2021

A good start but much remains to be done

Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features.

Pros

It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls.

Cons

The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel)

Response from Samespace

Hi Sheikh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Rest assured, we are working on getting these basic features out and the bugs resolved. Thanks for placing your trust in us and your willingness to share. Best, Samespace Product Team.

Replied April 2021

Mukesh

Company size: 51-200 employees

Industry: Computer & Network Security

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

April 2021

User friendly software

Not good for chat support.Average

Pros

Easy to use for call support only .overall good and user friendly.

Cons

There are some limitations for chat support: 1. We can not accept reply to other chat untill we accept all chats. this is very irritating.some time if we type some reply for any chat and at the same time if any new chat came and we accept it then all the matters that we had type getting vanish.This is very very irritating.

Reasons for switching to Samespace

.

Response from Samespace

Dear Mukesh, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to our chats module. Best, Samespace Product Team

Replied April 2021

Abhik

Company size: 5,001-10,000 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

April 2021

Review on the utility of same space

My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free.

Pros

The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support.

Cons

I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system.

Response from Samespace

Hi Abhik, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. I'll make sure to share your feedback with the product team. Thanks for placing your trust in us and your willingness to share. Best, Aanya.

Replied May 2021

Akhildev

Company size: 5,001-10,000 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2021

Samespace: Can have more features

My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it.

Pros

>> Can access the recent call list >> Option to coach users >> Conference option >> Simple interface >> Both Chat and call options available

Cons

>> No options to copy or select contacted number >> Single click to select number will lead to dialing >> Can have a more skins and layouts

Response from Samespace

Hi Akhildev, Thank you for your feedback. In terms of the calls getting disconnected, such issues are very network determinant and are dependent on the network and bandwidth of your internet. As we enable real-time communication, for voice to function- the network needs to be strong and not fluctuating. Nevertheless, I'll forward your feature requests to the product team. Best, Aanya

Replied May 2021