Samsara

RATING:

4.2

(363)

About Samsara

Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform. With tens of thousands of customers across the United States, Canada, Mexico, and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Samsara Pricing

Pricing dependent on business need, company size, and industry

Free trial: 

Available

Free version: 

Not Available

Elevate your driver experience with personalized workflows in the Driver App.
Slide 1 of 5

Samsara Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Samsara

1 - 5 of 354 Reviews

User Profile

L. Houston

Verified reviewer

Logistics and Supply Chain, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Samsara is an excellent Fleet Management software

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

PROS

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

CONS

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Reason for choosing Samsara

Capterra reviews!

Reasons for switching to Samsara

Samsara is robust, very user-friendly, and is scalable.

Miriam

Utilities, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

How effective is Samsara for a big corporation

I like it because I can see were my crew is at all time

PROS

all the information at the tip of your finger tips

CONS

privacy because most of my tech was concern of losing their privacy

Reason for choosing Samsara

All the features and accurate information that samsara have

Reasons for switching to Samsara

no my corporation decide to try and they like it once they stared to see the results

ANTHONY

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

WAS A GREAT COMPANY AND NOW ITS TERRIBLE

There customer service is terrible. No one has the ability to help. Worst company to deal with issues ever.

PROS

There customer service is terrible. No one has the ability to help. Growth turned this once great company to trash.

CONS

There customer service is terrible. No one has the ability to help. Woke management will not help.

Reason for choosing Samsara

When they started we had a dedicated person to our account. No one can help anymore.

Reasons for switching to Samsara

There customer service is horrible. No one has the ability to help. They operate just like Comcast.

Vendor Response

We always aim to put our customers first and are very sorry to hear this has been your experience. We have forwarded your feedback to the appropriate teams. We've also located your account and can confirm that a member of our team has reached out to you recently to resolve your issues.

Replied May 2024

Dan

Transportation/Trucking/Railroad, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Samsara ELD

PROS

Simplicity of the in cab system makes it easy for use for any Driver

CONS

I have no complaints about Samsara at all

Reason for choosing Samsara

Single provider, no third party software

Reasons for switching to Samsara

Poor customer service from previous providers

Samantha

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2024

Samsara K&M Tire Review

PROS

Ease of Dashboard use and navigation Samsara's University and Training videos The Multitude of Reporting available In-Cab Alerts and ease of video footage pulling Alerts for users

CONS

Support Response Times - some times it takes a while to get an answer and then it's just a link to the Samsara help site, that I told support I had already checked. GPS/Speeds - GPS still pulls wrong roadways or shows the driver in a field. The speeds are still a manual update, stating the speed is 25mph when it's actually 55mph or 60mph.