SendBird vs BoomTown

RATING:

4.2

(31)

SendBird has 31 reviews and a rating of 4.16 / 5 stars vs BoomTown which has 234 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (31)
4.5 (234)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
February 1, 2024
November 1, 2023
Pros/Cons
  • Pros

  • SendBird makes it really us to build out complex chat features with minimal overhead. This helps us quickly differentiate vs. other competitors.
  • The platform offers a large set of tools and features to help you build a chat solution quickly.
  • Cons

  • Lack of flexibility with moderation, lack of multi user per account.
  • Not open prices as they provides different price to different customers. Some core features are missing with different platform.
Read all user reviews
  • Pros

  • The best CRM hands down we have ever used. Support is awesome and the ease of use on all platforms is top notch.
  • It helps to effectively generate and manage leads,track them and follow up effectively till they are converted.
  • Cons

  • I think it takes a long time to hear back from someone regarding any problems or issues a user can have at times.
  • Adding a new lead (fake # or no #). Landline numbers (why not call? Just pass along to agent?).
Read all user reviews
Pricing Range
$
$
$
$
$
N/A
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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13 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos