SendBird

RATING:

4.2

(31)

About SendBird

SendBird offers access to a stable server with broad features that allow fast and effective real-time chatting on any scale. It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels. The platform is also useful at engaging and retaining a user through real-time communication. SendBird can be used in various situations, for example, communication between two individuals, a broadcaster and audience, or communication on an e-commerce platform. Features like multiple platform synchronization, chat history, profanity filters, webhooks, push notifications, moderation tools, auto-thumbnail generation, spam protection and auto-translation are included in the software. Another feature includ...

SendBird Pricing

Start with the FREE plan. Contact SendBird for a custom pricing model.

Free trial: 

Available

Free version: 

Available

Sendbird Chat

SendBird Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for SendBird

1 - 5 of 31 Reviews

User Profile

Chad

Verified reviewer

Market Research, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2017

Implementation was super easy and functional very quickly. We got up to speed super quick.

PROS

It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation.

CONS

There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.

Sean

E-Learning, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2017

Good chat foundation that you can build upon

Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far.

PROS

Plug and Play

CONS

Needed to customize quite a bit and the customer support is not the fastest.

Juraj

Gambling & Casinos, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Chat on torn.com MMORPG

PROS

Nothing. It was a mistake and everyone hates it.

CONS

They replaced previous in-game chat with sendbird several months ago. They are still fixing serious problems, it causes whole site to hog CPU, lag horribly and it still does not have all features of old chat.

Toshiki

Media Production, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Responsive and helpful partner to build a chat feature with

Very pleasant and would recommend using Sendbird to other engineers looking for chat integration.

PROS

The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team. Integration was very easy and straightforward as well.

CONS

Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us.

Nicolas

2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

Found it was the most customisable chat API available for iOS (and Android).

Not having to implement it by ourselves :)

PROS

On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.

CONS

The fact it is not open source I would say. Open sourcing it would make it better for the community.

Vendor Response

Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.

Replied June 2017