--- title: "Sendbird Software Reviews, Demo & Pricing - 2026" description: "Review of Sendbird Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/sendbird-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / Sendbird Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/app-development/sendbird-profile/reviews/) # Sendbird Review Custom quote Free version Free trial 1 plan Wondering if Sendbird is right for your organization? Our Distribution CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Sendbird 4.2 [(31)](https://www.softwareadvice.com/app-development/sendbird-profile/reviews/) Pricing Pricing available upon request ### About Sendbird Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Founded in 2013, Sendbird is backed by ICONIQ, SoftBank, Tiger Global and Y Combinator. Wondering if Sendbird is right for your organization? Our Distribution CRM Software selection experts can help you in 15 minutes or less. ## Sendbird User Interface ## Popular Sendbird Alternatives Main Product Sendbird 4.2 [(31)](https://www.softwareadvice.com/app-development/sendbird-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 3.82Value for money - 3.93Customer support - 3.90Functionality Pricing Available upon request Get Price Alternative Product [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) 3.9 [(9)](https://www.softwareadvice.com/crm/velaro-profile/#reviews) Ratings Breakdown - 4.89Ease of use - 4.0Value for money - 4.25Customer support - 4.25Functionality Pricing Available upon request Get Price Alternative Product [LiveHelpNow](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) 4.6 [(72)](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.69Value for money - 4.71Customer support - 4.54Functionality Pricing Starting at $21.00 per month Get Price Alternative Product [Amazon Lex](https://www.softwareadvice.com/artificial-intelligence/amazon-lex-profile/) 4.0 [(2)](https://www.softwareadvice.com/artificial-intelligence/amazon-lex-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 5.0Value for money - 5.0Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/) 4.7 [(108)](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.40Value for money - 4.61Customer support - 4.52Functionality Pricing Starting at $31.00 per month Get Price Alternative Product [Denser AI](https://www.softwareadvice.com/live-chat/denser-ai-profile/) 5.0 [(31)](https://www.softwareadvice.com/live-chat/denser-ai-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.69Value for money - 4.83Customer support - 4.84Functionality Pricing Starting at $19.00 per month Get Price ## Sendbird Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Sendbird Features - Features of Sendbird Access Controls/Permissions Activity Dashboard AI Copilot AI/Machine Learning Alerts/Notifications API Automated Responses Automated Routing Canned Responses Chatbot Chat/Messaging Code-free Development Contextual Guidance CRM Customer Experience Management Customer Support Customer Surveys Customizable Branding Data Modeling Deployment Management Email Management For Sales/Marketing Integrated Development Environment Intent Recognition Language Detection Lead Capture Lead Qualification Live Chat Mobile Development Multi-Channel Communication Multi-Language Natural Language Processing Offline Access Offline Form Pre-Configured Bot Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting/Analytics Software Development Source Control Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Unified Communications Web App Development Workflow Automation ## Sendbird Integrations Salesforce Data Cloud Integration rated undefined from -1 review Zendesk AI Integration rated undefined from -1 review Sprinklr Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review Notion Integration rated undefined from -1 review See all 8 integrations ## Sendbird User Reviews ## Sendbird customer ratings - Overall rating: 4.2/5 - Total reviews: 31 ### Rating distribution - 5 stars: 14 reviews (45%) - 4 stars: 12 reviews (39%) - 3 stars: 3 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (6%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 3.8/5 - Customer support: 3.9/5 - Functionality: 3.9/5 --- ### Easy to set-up and use chat platform and SDKs - Overall rating: 4/5 - Reviewer: Rahul C. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used other for free trial - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The platform offers a large set of tools and features to help you build a chat solution quickly. Documentation is nice. SDKs are easy to use. Supports translation of messages to over 50 languages. #### Cons Missing out on a couple of essential features like offline syncing & caching. Doesn't support presence (online/offline/away) statuses out of the box. --- ### Very flexible, Very customizable, Very good! - Overall rating: 4/5 - Reviewer: Omar A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our product relies heavily on the messaging aspect, so we chose our chat SDK really carefully. Before settling on SendBird, we tried about 10 different chat SDKs. SendBird was the clear choice for us due to how customizable and flexible it is. This flexibility gave us the freedom to easily build many features using their SDK. Sendbird is still evolving. We sometimes experience service issues and interruptions from time to time. However, their customer support is really amazing and they have been extremely helpful. They even built specific features we suggested. TL;DR: Go for it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Flexible & Customizable, great customer support #### Cons Infrequent service interruptions and bugs #### Vendor response Dear Omar, Thank you for your support. Sibly has been very unique use case for us that integrate SendBird inside (mental) health care industry. Please don't hesitate to give us a feedback and send us inquiries that we are more than happy to follow up. Mark (head of growth, SendBird) Replied December 2016 --- ### Chat on torn.com MMORPG - Overall rating: 1/5 - Reviewer: Juraj V. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It was a mistake and everyone hates it. #### Cons They replaced previous in-game chat with sendbird several months ago. They are still fixing serious problems, it causes whole site to hog CPU, lag horribly and it still does not have all features of old chat. --- ### Found it was the most customisable chat API available for iOS (and Android). - Overall rating: 5/5 - Reviewer: Nicolas G. - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Not having to implement it by ourselves :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was. #### Cons The fact it is not open source I would say. Open sourcing it would make it better for the community. #### Vendor response Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success. Replied June 2017 --- ### I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service. - Overall rating: 4/5 - Reviewer: Min Suk K. - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered No need to develop chatting tool, Low cost for using such tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service. #### Vendor response Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years! Replied June 2017 --- ### SendBird is an awesome product and team! - Overall rating: 5/5 - Reviewer: Deepak K. - Verified reviewer: Yes - Industry: Sports - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SendBird makes it really us to build out complex chat features with minimal overhead! This helps us quickly differentiate vs. other competitors. #### Cons Documentation could use some improvement, but their team is amazingly helpful in filling in any gaps. --- ### Overall SendBird is a killer product, and a critical part of our product offering. - Overall rating: 4/5 - Reviewer: Frank B. - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered An (almost) out of the box production-ready and performant chat as a service solution with incredible group communications features that is easy to integrate and build on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For our use case the large scale public and private group chats were absolutely essential. The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly. #### Cons The API has a few design flaws and, while superior to the competitors offerings that we have direct experience with, the iOS client code is pretty mediocre. Building truly high quality client UI/UX will still involve a significant amount of effort. #### Vendor response Frank, we will put much effort to offer better UI and Design experience going forward. Thank you so much for the feedback Replied July 2017 --- ### Great product/service - Overall rating: 5/5 - Reviewer: Mike P. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been working with SendBird for nearly 2 years. The customer service has been excellent and the learning curve to get up and running, minimal. Already a great service/product when we began, it's been nice seeing the team refine and expand the product. Each iteration has been well thought out and implemented. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, minimal learning curve #### Cons A couple times in the early days I found the documentation lacking a little but it appears this is no longer an issue. #### Vendor response Hi Mike, I am grateful for the all the supports you send us from the very beginning of Bombd app integrating with SendBird! Replied June 2017 --- ### It's very easy to use and the transmission speed is also good. - Overall rating: 5/5 - Reviewer: SE-WON L. - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What makes chat services available to users without direct management. Considering the labor cost, the use of the solution seems to be efficient. The part where sustained service is maintained at a reasonable speed for use. #### Cons Constraints on custom. It feels like extra cost for administrative features but not cheap. I am currently using the moderation tool but it is not easy to check the chat history because the filter function is not advanced. It would be nice if you could experience paid services before contracting. #### Vendor response Mr. Lim, I really appreciate your feedback. Out team will assure to improve our product to become more user friendly. Replied June 2017 --- ### Makes messaging easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to implement and super easy to monitor the messaging -- we're very happy! #### Cons So far, this has been great for a startup level use case --- Showing 1 - 10 of 31 Reviews [See All Reviews](https://www.softwareadvice.com/app-development/sendbird-profile/reviews/) ## Sendbird Popular Comparisons [LiveHelpNow vs Sendbird](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/vs/sendbird/)[Intercom vs Sendbird](https://www.softwareadvice.com/crm/intercom-profile/vs/sendbird/) ## Other Top Recommended Distribution CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **83** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18806) Recently recommended **67** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **56** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **44** times Stuck Between Options? 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