About SendBird

SendBird offers access to a stable server with broad features that allow fast and effective real-time chatting on any scale. It helps implement live chat feature within a mobile application, a game or a website, creating more advertising and marketing channels. The platform is also useful at engaging and retaining a user through real-time communication. SendBird can be used in various situations, for example, communication between two individuals, a broadcaster and audience, or communication on an e-commerce platform. Features like multiple platform synchronization, chat history, profanity filters, webhooks, push notifications, moderation tools, auto-thumbnail generation, spam protection and auto-translation are included in the software. Another feature includ...

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SendBird User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 28 reviews

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Chad

UBMobile

Verified reviewer

Company size: 11-50 employees

Industry: Market Research

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

3

Customer support

4

Functionality

3

Reviewed November 2017

Implementation was super easy and functional very quickly. We got up to speed super quick.

Pros

It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation.

Cons

There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.

Sean

Clutch

Verified reviewer

Company size: 11-50 employees

Industry: E-Learning

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

3

Functionality

3

Reviewed February 2017

Good chat foundation that you can build upon

Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far.

Pros

Plug and Play

Cons

Needed to customize quite a bit and the customer support is not the fastest.

Dheeraj

Microsoft

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

3

Value for money

4

Customer support

3

Functionality

4

Reviewed June 2017

SDK for Mobile chat and integrations

Pros

It provides SDK for creating one to one, and group messaging features. It provides translation as well.

Cons

Not open prices as they provides different price to different customers. Some core features are missing with different platform

Response from SendBird

Thank you Dheeraj for the candid feedback. I will try hard to place the pricing information more user convenient for you and also upgrade our features across the entire platform

Replied June 2017

Scott

ClosingBell

Verified reviewer

Company size: 1 employee

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

3

Value for money

3

Customer support

2

Functionality

3

Reviewed December 2016

A Growing Product

I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services and I think it should be. Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases.

Pros

Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally.

Cons

- Needs better technical support. - Needs a better front-end solution. - Not very easy to implement.

Toshiki

Verizon Medi

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Media Production

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2021

Responsive and helpful partner to build a chat feature with

Very pleasant and would recommend using Sendbird to other engineers looking for chat integration.

Pros

The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team. Integration was very easy and straightforward as well.

Cons

Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us.

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