SendPulse

RATING:

4.6

(654)

About SendPulse

SendPulse is a cloud-based marketing solution that allows users to manage email, text messaging and push notifications through a single platform. It is suitable for small and midsize businesses. SendPulse’s email features allows users to set up emails with a drag-and-drop editor and ready-made templates. Users can check the performance of their email campaigns with A/B testing tools. SendPulse also provides email servers with reputed IP addresses to help ensure email delivery. Users can send instant and personalized notifications to customers' devices using the SendPluse push notification feature. SendPulse’s text messaging service allows users to send messages to more than 200 countries. The messaging service can send texts automatically based on a user-defin...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

SendPulse Pricing

Email service: Free plan - Less than 2500 subscribers, up to 15000 email newsletters per month. Monthly subscription - Based on number of subscribers, from $9.85/month for 2,500 subscribers, up to $840/month for 500,000 subscribers. Pay-as-you-go - Prepaid email packages, from $32 for 10,000 emails, up to $812 for 500,000 emails. ~~~ Transactional emails (SMTP service): Monthly subscription - Based on the number of messages to be sent per month, from $8.85/month for 10,000 emails, up to $274.86/month for 500,000 emails. Pay-as-you-go - Prepaid email packages, from $15 for 10000 emails, up to $780 for 1 million emails. ~~~ Webpush service: Free for up to 10,000 subscribers, $19.85/month for 30,000 subscribers and $199.85/month for unlimited subscribers. ~~~ Facebook chatbots: free. Removing "powered by" link costs $9.85 /month.

Starting price: 

$8.00 per month

Free trial: 

Available

Free version: 

Available

Email template editor
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SendPulse Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SendPulse

1 - 5 of 636 Reviews

Antony

11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2023

The future of marketing

User Profile

Zachariah

Verified reviewer

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

SendPulse fits our needs for bulk mailing to our many thousands of readers of our magazine.

The ability to send thousands of emails in one go. It helps manage campaigns to all our subscribers readers. We also get to use it to send messages to select smaller subgroups of our readers and subscribers or even our advertisers (in some cases).

PROS

The User Interface UI is fairly neat and tidy. The buttons and controls are fairly easy to figure out even without a walkthrough or guide. The software allows you to send a huge number of emails (to clean email addresses) with ease. They maintain a high level of integrity with regard to not sending spam (to protect themselves and yourself). Their support staff are polite and pretty prompt in dealing with queries and complaints. They tend to offer solutions where possible. (For example, we had a mailing list that we had built over several years which had older addresses which had lapsed and expired and changed. When we tried to launch a campaign to those addresses many bounced back and they shut down the campaign midway. Initially, we were disappointed and irritated but after getting to chat with the support team we were offered good advice on cleaning our list. )

CONS

It would be good to have an email cleaner built into the software rather than having to use an external service. I hate to pay for anything but sometimes you have to. In the case of SendPulse i got a good deal on a special and am happy with the price i pay. Those using the software can control their budget and choose packages that suit their pocket but be aware that there are cos

EDUARDO

Marketing and Advertising, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

SENDPULSE REVIEW

IT IS GOOD AND I WILL START USING MY OWN NEW DOMAIN AND I WILL START PAYING A PLAN FROM YOU GUYS EVERY WEEK I HAD REFERRED YOUR COMPANY TO OVER 300 NEW USERS FOR THE LAST 2 YEARS

PROS

IT IS USER FRIENDLY AND FAST AND YOUR CUSTOMER SERVICE IS GOOD AND THEY ANSWER FAST WITH A GOOD HELP ALWAYS... I LIKE YOUR SYSTEM BECAUSE YOU ARE NOT PUTTING TOO ISSUES IN ORDER TO SEND E-MAILS AS THE OTHER COMPANIES

CONS

WELL WHEN I PUT ALL MY CONTACTS FROM MY LIST YOU ALWAYS BLOCK MANY OF THEM AND YOU PUT IT AS ERROR BUT ALL OF MY CONTACTS THEY SUBSDRIBED IN OUR WEBSITE AND THEY ARE INTERESTED ON GEETING OUR E-MAILS

Reason for choosing SendPulse

IT IS FASTER AND EASIER AND YOUR CUSTOMER SERVICE HELPS VERY SOON AND YOUR CUSTOMER SERVICE REALLY UNDERSTAND AND HELP US WHEN WE NEED IT

Reasons for switching to SendPulse

THEY PUT TOO MANY ISSUES WHEN SENDING E-MAILS AND TOO MANY PROBLEMS WITH THE SPAM THING

Luciano

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2021

CAUTION! Worst customer service in the industry

I've been working with email marketing platforms for over 15 years and by far, SendPulse is the worst customer service I've ever experienced. For almost 2 weeks I have been trying to solve a problem that is preventing me from sending emails and they are not making the slightest effort to understand and solve it. The service is grumpy and extremely slow, totally below the level of competitors I've used before. I bitterly regret having chosen this company and I just haven't changed it yet because the automations were too much work to set up.

PROS

- it'scheap - nothing else to praise so far

CONS

- slow software - slow customer service (if any) - they moderate the emails manually, which can slow down the process a lot, and they don't have a criterion (I had emails approved that were later disapproved, with no difference between them)

Reason for choosing SendPulse

lower price

Reasons for switching to SendPulse

lower price

Eduardo

Verified reviewer

Events Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2023

Good experience

During my virtual journey through the intergalactic realm, I stumbled upon SendPulse, a mind-blowing marketing platform operated by a team of friendly AI aliens! They offered an out-of-this-world experience with their hyper-personalized communication channels, allowing businesses to connect with customers across the universe through cosmic emails, space-age SMS, and telepathic push notifications. And let's not forget their AI-powered starship chatbot, aptly named AstroBot, who was always ready to navigate marketing conundrums in the blink of a binary eye. It was truly a cosmic marketing adventure that left me starstruck!

PROS

The thing I liked most about SendPulse was their super cool mascot, a friendly AI-powered unicorn named Sparkle! It would pop up on the dashboard with quirky messages like "Let's create magic together!" and "Time to sparkle your marketing!" It added a fun and whimsical touch to the whole marketing experience. Plus, who doesn't love unicorns, right?

CONS

One thing that frustrated me about SendPulse was their obsession with sending virtual high-fives every time I logged into the platform. At first, it was cute and motivational, but after a while, it became a bit excessive. I mean, I appreciate the positive vibes, but I'd rather have a streamlined dashboard than a barrage of digital high-fives every time I wanted to get some serious marketing work done!