ServiceNow Customer Service Management vs Zendesk Sell

ServiceNow Customer Service Management has 108 reviews and a rating of 4.34 / 5 vs Zendesk Sell which has 132 reviews and a rating of 4.3 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.34 / 5 (108)

4.30 / 5 (132)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

July 20, 2021

July 7, 2021

Pros/Cons

  • Pros

  • I have been using ServiceNow for several months and I can confidently say that this is a very good system. It works great in our environment.

  • I love the hidden capabilities and functionality that this tool has. We use it to track incidents all the way to managing our sprint cycles and work loads within IT.

  • Cons

  • It takes some getting used to navigating the system but the design is intuitive so this issue doesnt last long

  • The only thing i would say that it was so new it was kind of a learning curve but besides that when you figure it out it works and works great.

  • Pros

  • Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

  • We love the app and the ease of use. It has been great for tracking sales and tasks associated with closing deals. It's also been great for ensuring collaboration and keeping everyone in the loop.

  • Cons

  • At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

  • There are some navigational thing that are not intuitive to use. They work but you have to learn how to move around the way that they designed it.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2021

FrontRunners

2019

Advisor Recommendations

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134 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos