SherpaDesk
About SherpaDesk
SherpaDesk Pricing
SherpaDesk offers the first tech free for life. With the first license the tech will have unlimited access to the application. As more technicians are added then it will be $39/tech per month. Additional charge of $2/month if remote assistance is turned ON.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for SherpaDesk
1 - 5 of 54 Reviews
Randal
2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed April 2022
Every IT Business needs a Sherpa
Doug
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
SherpaDesk is the most economical and effective ticketing solution that we've ever used.
We transitioned from the BigWeb Apps, so it took a little time to learn how to effectively use SherpaDesk.
PROSSherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue.
Tom
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Perfect Solution for our Organization
Excellent overall experience with SherpaDesk. Tech support and Sales team have been very helpful throughout the process from pre-purchase through deployment and even post sale.
PROSEasy to use for both the end users and technicians. Provides good metrics for management as well.
CONSReports could use some work. Not always easy to generate what I am looking to report out.
Reasons for switching to SherpaDesk
Far superior product.
Vendor Response
Thanks Tom for the feedback and review! It's super helpful to learn from our customers. Please send us your suggestions on how we can improve the reporting and we will look to get this implemented - support@sherpadesk.com
Replied April 2023
Ian
Media Production, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed January 2021
There are better CRMs out there
The tool allows us to track accounts and outreach relatively well
CONSWe no longer use Sherpa as a CRM tool because of the many problems. The search function is horrible, it feels like an outdated tool for CRM and our teams are extremely slow when logging information into the program.
John
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2017
Foundation of control for our IT support business.
- Easy to use. - Great support. - Full featured with options to enable only what is needed. - Continually updated. - A pleasure to use. - Easy for end users, engineers and customers. - Was up and using in 7.6 minutes. SherpaDesk is great. It has changed the way I do business. I have tried and reviewed many different helpdesk/ticketing solutions and SherpaDesk is the best fit for us by far..
CONSI struggled to find a sensible con to post. No deal breakers. Some features need improvement (which seems to be continually happening) as they are a little rough around the edges or overly complex. During my use we found one bug and made one suggestion which were both fixed/implemented in a timely manner.
