Impel

RATING:

4.7

(20)

About Impel

SpinCar is a cloud-based customer relationship management solution that helps businesses manage the entire lifecycle of an auto dealership through image capture, automotive merchandising and custom content generation to increase sales and customer engagement. Key features include panoramic interior imaging, embedded hotspots, on-boarding, training, monitoring and reporting/analytics. Designed for auto dealerships of all sizes, SpinCar provides online merchandising using automated synchronization, VIN scanner, image preview and wireless image upload. The centralized platform comes with multiple photographic controls such as computer vision algorithms, background blur, exposure, auto-focus and color adjustments to optimize customer experience and satisfaction. Additi...

Impel Pricing

Contact Impel for pricing information.

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

SpinCar VDP screenshot
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Impel Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Impel

1 - 5 of 20 Reviews

Allison

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Best Photography & Retargetting System!

Spincar has made my customer's shopping experience a truly unique one. The detailed hotspots as well as the 360 view both inside and out of the vehicle gives a true, realistic look at that vehicle and has helped a lot with sales, as the customer sees that we are being completely transparent about the vehicle and showing all of its features. The retargetting is above all else. The amount of data Spincar can collect from my customers and then use to bring them back o the site via multiple channels is amazing. My web traffic, VDP vies and leads are up all thanks to Spincar!

PROS

The amount of time the dealership can save taking photos with the system is astonishing and the retargetting is so in depth that it is vin specific and can even focus on the specific features the custom was interested in and integrate that information into the ad, causing the ads to be extremely effective. The retargetting alone has accounted for over 1/3 of my VDP views on my new & used inventory!

CONS

The only issues I have ever had have been resolved by support team! When I think the app needs an update or change, they do their best to accommodate that. This is the same for the display ads. This company is here for you to succeed.

Jeffrey

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Internet Managers thoughts on Impel

Overall the software is easy to use and train. It sets us apart from our competition and puts us on a different level.

PROS

It is very easy to use. It walks you through each picture. It is fool proof and easy to train to use.

CONS

Often the app is a bit glitchy when taking photos. Adjusting settings to make the pictures better is spotty at best.

Reason for choosing Impel

We were taking pictures and uploading them manually through our inventory software.

Omniah

Used free trial

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2018

They take your money without permission

PROS

I like the idea/concept and looking for a company that can deliver on this technology, but SpinCar has a long way to go.

CONS

It screwed up my website and wiped out the original high quality photos with professional camera. The process that I would have to adopt to implement this system was very cumbersome. My request for refund of the money they took out BEFORE even going live or any approval of SEM has been ignored and its like they dropped off the face of the earth. I feel like I have been scammed pretty good... whatever you do, don't give them your financial information.

Ben

Automotive, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Problems Solved

PROS

We had constant problems with consistency and quality. SpinCar solved both. In the digital age, customers visit countless websites vs. dealerships. SpinCar allows our customers to shop more thoroughly from home. We utilize their retargeting capabilities as well. The support team is hyper responsive and follows up on issues. Best bang for your buck in the automotive picture world.

CONS

My only request would be the figure out a way to make feature add on's retroactive to the rest of the inventory.

Gary

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Great Product!!

PROS

Provides unique interaction for customers on our website. So hard to set yourself apart nowadays and this offering allows us to 1 up the competition by being fully transparent and showing off the best features of our cars.

CONS

There is nothing that I consider to be a con for this product.