Sprinklr Software


 

Sprinklr is a Web-based customer experience technology platform suited for organizations of all sizes.

Sprinklr offers a suite of modules, including Social Experience Core, Content Marketing, Social Media, Paid Advertising, Website (first party experience) and Social Listening.

The social CRM and social governance modules can manage all social profiles via a single platform. This platform allows customers to post reviews to a website, post complaints on their Facebook profiles or tweet directly about the brand.

Sprinklr's social media management platform makes social media the core function of each business line, such as sales, marketing, customer service, PR, events and crisis management. The audience management feature provides all information about the audiences in a single place.

Other features include social automation and social campaign management, which includes collaborating on design, launching and reporting across departments and enforcing campaign consistency across the entire organization.

 

Sprinklr - Dashboard
 
  • Sprinklr - Dashboard
    Dashboard
  • Sprinklr - Campaign content
    Campaign content
  • Sprinklr - Social media management
    Social media management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

6 Reviews of Sprinklr

 

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Software Advice Reviews (2)
More Reviews (4)

Showing 1-2 of 2

Alison from OECD
Specialty: Public Sector
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Fun and engaging

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The dynamic presentation, eye catching and informative windows are great for events, would be practical.

Cons

Cost for our small international organization would be too high, would need a budget version of Sprinklr.

 
 

Craig from Dell
Specialty: Software / IT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Good attempt, but isn't the all-in-one solution I need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.

Pros

Real-time social media post integration.

Cons

Lack of tooling and customization.

 
 
 
Showing 1-4 of 4

Will from RFS Renovates

August 2017

August 2017

A social deck that works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how it can be used to monitor and respond to the high volume of conversations happening across multiple social media channels. Separate message traffic into queues and set workflows to route conversations to the right teams. Tag messages using custom macros and rules and view conversation threads.

Cons

Doesn't capture all social media platforms and I feel the reporting could be a little more robust and have more KPI trackers.

Source: Capterra
 

Daniel from Abercrombie & Fitch
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Awesome social automation platform. Insane amount of features, and plenty of customizable options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed. The product is extremely flexible, and able to meet the needs of a wide array of users on a social team - from designers, who can directly upload assets into a repository, to copywriters, who can upload copy into the posts for approval, etc. Reporting is outstanding, and covers off all major needs of an enterprise social team.

Cons

The occasional bug, but nothing a quick refresh can't solve. Biggest issue is some of the less intuitive features or questions are not able to be answered by their reps since they are still learning the product. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve. Finally, we were fortunate enough to shell out for the enterprise solution, but it is on the expensive side. More cost effective credentialing significantly impact the features, which is a bummer for teams who can't afford the top level tiers.

Source: Capterra
 

Maritza from The Marketing Arm
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

A great tool for moderation and content management!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team has used it with multiple clients in order to gain insights for the listening module, set up alerts, and measure. We also work to manage all content through Sprinklr.

Pros

Great for creating filters and different ways to cut and slice the mentions data.
The moderation team can efficiently see all conversations and respond within the tool.
The content is easy to upload and manage.
The overview for social listening also works great to provide high-level and more in-depth analytics.

Cons

For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords. Depending on your mentions limit, you might not be able to track all competitor conversations.

Source: Capterra
 

Mandy from SAP

October 2016

October 2016

powerhouse software to manage social media channels

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.

Source: Capterra