SuiteCRM software


SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.

With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.

Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved.

SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

19 Reviews of SuiteCRM

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  • Raul from Nammu - Comercio Electrónico

    August 2018

    I would love if it worked out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good idea, but in the free open source version without additional expenses, not working so good.

    Pros

    I like that the open source version has tons of functionalities from contact managment, to project managment, including billing. It has a fresh new good looking interface.

    Cons

    I installed the open source edition with a lot of enthusiasm. Latter I saw that connection with Gmail was not good in free version, and most of the basic features where or to complex to use, or not completelly developed on the free package. So I had to move, and leave what I think is the best open source project for CRM,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Simran from Techesperto

    Specialty: Software / IT

    Number of employees: 2-10 employees

    August 2018

    Best Open Source Customer Relationship Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SuiteCRM Integration features is the best part.

    Pros

    I want integrate Techesperto official SuiteCRM Twilio SMS Service plugin with my SuiteCRM Open Source, As a CRM expert. It is very easy to integrate Twilio bulk sms plugin to my SuiteCRM Platform. During use of Suite, I notice some major pros.
    Customer self-service
    Sales portal
    Flexible workflow
    Easy to use
    Easy to Integrate

    Finance management

    Cons

    I’m working with SuiteCRM since 3 month. So, I did not found any special type of cons with SuiteCRM Customization, Integration & Migration. Sometime have Implementation code error.

    This review was submitted organically. No incentive was offered
    Review Source
  • Konstantinos from WebsiteGreece.com

    July 2018

    Nice features at no cost. You just need to set it up correctly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has many features and they are provided for free.
    it can be hosted on your server or it can be served from your computer.
    It is similar to leading CRMs.

    Cons

    You need to do alot of customizations to make it work for your business.
    I am afraid of the time i will need migration to another system because i cannot find a foolproof method yet to do it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leilani Grace from The Results

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    July 2018

    Sweet SuiteCRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Their website provides an online demo for users so it is easy to use. It is cheaper than salesforce crm.

    Cons

    This is less popular compared to other CRMs in the market so less people use this. They need to invest in marketing to promote their services.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on.

    Pros

    Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

    Cons

    The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    need a good dev team for implementing this

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    it's free, not too much investment needed
    features are good enough for a small business
    give users a basic flow on how a CRM should be implemented in a company

    Cons

    our team only uses 5% of the CRM feature, because we don't have a development team to customize this product, suggest if you want to customize the product, find someone with PHP experience and make it customized to your business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Yasir Afaque from NAYSZ IT Consultancy & Services Pvt. Ltd.

    May 2018

    This is the Best CRM software which is completely open-source on initial basis for a SoHo & Sme's

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is the great CRM which is built on the sugar CRM Community Edition and is continuing the licence of open source for using under GPL licence which makes it easy and expandable for any small organisation to enhance its features as per their requirements without investing on the licence cost just they had to invest in the development part without licence purchase.

    This is the CRM which is a standard model of a CRM that can be used with every organisation which has various modules of sales, marketing ,support, administration,etc.

    This is totally compatible with the business model of supply chain .

    I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model.

    Cons

    I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jayson from Plexus Consulting LLC

    Specialty: Consulting

    Number of employees: 2-10 employees

    April 2018

    SuiteCRM is not very sweet

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    With a little tweaking from the developers this could be a great app - since it has all the elements present. But something must have fallen through in beta testing as I discovered several issues withing 15 minutes of testing. Testing was exploratory at first and I did not get to any scripted testing because of the issues.

    Pros

    There are many of the standard CRM components such as leads, accounts, follow-ups, dashboard/to-do list, quoting, etc. The dashboard is well conceived. Assigning leads is visible on the dashboard.

    Cons

    Navigation is spotty as sometimes the menu items disappear when you are drilling into a specific feature.
    Fields randomly blank out such as on the invoicing. If you tab through the fields you cannot enter a total as it always deletes the values.
    Data entry is cumbersome especially on the accounts screens.
    Invoicing is awkward as it doesn't auto-calculate tax based on a percent but you have to type it. It is also not very clear on where the elements to populate the invoice are coming from.
    Setting up accounts and leads does not flow well between screens.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mykea from Unix Commerce

    Specialty: Software / IT

    Number of employees: 2-10 employees

    April 2018

    Mixed Feelings

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you want a CRM to use internally... it’s great! Something for your client to interact with and great customization options... run.

    Pros

    It does have many different modules and features to choose from. You have the ability to create your own and your own relationship tables. I like the amount of data it can collect and how you can potentially use the CRM

    Cons

    Out of the Box, it’s great if you just want to setup. I ran into errors installing it on two different server spaces (1 host gator & 1 GoDaddy). I needed developer to fix it. I am not a fan of how it looks. In comparison to other CRMs it’s not that appealing and customizing it is not a user friendly job... you will need a developer. Another aspect is that the client facing interface isn’t built in.... for it to be CRM thy should be pretty standard but no where can I see how to have a client sign in... only users. So to me you would have to make each client a user for them to have a view. Also the ability to hide the module and tweak the menu isn’t fun. I wanted the one bar standard menu and just to have it listed like a nav bar without the drop down... it automatically make you have to have drop downs even with only 1 option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kyle from POSIM LLC

    Number of employees: 51-200 employees

    April 2018

    Slow and hard to multi task

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to put more in depth account information. Easy to use.

    Pros

    Suite CRM has a been an okay software. I like that it has a "change log" so you can see who has made any little change to an account. This comes in handy when management has to dig deep into an issue with notation and wrong account information that was placed on the account.

    Cons

    This software has always been pretty slow. It can take anywhere from 30 seconds to a minute to pull up account information. Crashes about every other month and requires our IT department to fix it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    March 2018

    Works just like SugarCRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Was able to import data from old sugarcrm and load into suitecrm. Looks just like sugar and data was able to move over

    Cons

    If you have a version of sugar past what they require, you need to ask for paid support to move data from sugar to suite.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sarah from Proclaim Interactive

    Number of employees: 11-50 employees

    February 2018

    My former employer switched from SugarCRM to SuiteCRM. They are identical.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There was a lot of customization available that had not been available in SugarCRM. The trick is having an IT team that can devote time and resources to tweaking it to make it work best for your company.

    Pros

    Having used SugarCRM for a couple of years before, SuiteCRM is almost exactly the same. All of our client information transferred over to the new system easily. You can keep notes, cases, tasks, schedule calls, contact information, revenue, etc. all in one easy system.

    Cons

    There were a lot of bugs in the system when we switched over, particularly with reporting. Much of this was evidently due to information fields not quite being an exact match, as well as a completely different flow of logic in building reports than the way it had been in SugarCRM. We spent many man hours testing, screenshotting, and attempting to correct system bugs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nathan from Halo Development, Inc.

    Specialty: Agriculture

    Number of employees: 2-10 employees

    November 2017

    Wonderful and Expandable CRM Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product.

    Pros

    I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft!

    Cons

    It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ishan from Loya PEB

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    May 2017

    Good open source CRM suite

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great.

    Cons

    Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference.

  • DJ from James Nickles Consulting

    Number of employees: 2-10 employees

    January 2017

    Complete CRM Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using SuiteCRM for 3 years. It is module based so that you can remove features not needed. It takes some skills to administer and is for more advanced organizations. Easily integrated and extended.

    Review Source: Capterra
  • Simeon from CSM eMarketing and Consulting | @csmemarketing

    December 2016

    SuiteCRM is easy to use, Saves you a tonne of money either as a Cloud install or on Your Server

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love SuiteCRM, especially version 7.7.8. Its user interface got a full refresh, it's modern, simple, and best of all...mobile responsive. So, not need for a mobile app. What I like about this version, is that it's more compatible with my own web server, and the Workflow Automation actually works. Even though SuiteCRM is Opensource, it's not a dumbed-down version. You literally have everything you need in here. I really like how I can create a web form, and embed it in my clients' and my own landing pages, and how I can setup an autoresponder in it. You can send Marketing Campaigns, have unlimited Employees, and way more. Basically, everything you get in the top, most expensive CRMs. I highly recommend this, and the owner himself is very responsive on Twitter. @suitecrm. One more thing, I showed recent clients how to use this, during a lead-generation campaign, and they love it, even though it's the first time they've seen this concept. They actually use it every day how I showed them, and I didn't even show them everything. It works. Leads come in, they follow up with a phone call, they book meetings, they close deals and get paid.

    Review Source: Capterra
  • Leslie from Results GB

    Specialty: Other services

    August 2016

    A pleasant surprise!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing.

    Cons

    The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks.

  • Till from COMBASE

    Specialty: Software / IT

    August 2016

    It's a great CRM but you need someone experienced to manage it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward.

    Cons

    It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service.

  • Chris from Espace

    October 2015

    The affordable open source CRM app, originally based on SugarCRM 6.5 Community Edition

    Ease-of-use
    Quality
    Support

    Pros: * SuiteCRM is developed and managed by Sales Agility a UK based leading global SugarCRM implementation expert, module developer, and hosting provider. * SutieCRM has all the features of SugarCRM Pro, in a free open source AGPL license. * Compatibility with any SugarCRM 6.5 compatible add-on module, hundreds of which are available for purchase on SugarOutfitters. * Install SuiteCRM on any commercial hosting or cloud provider, on a local sever, or in Sales Agility's online managed SuiteCRM hosting service. * Do it yourself customization for your organzation, tailor SuiteCRM with your own custom modules. * Contract with any of thousands of experienced SugarCRM and SuiteCRM developers to create customized modules to provide specific functionality for your organization. * Responsive user interface that automatically adapts to work on any screen size desktop, tablet, and smartphone. * New features are under development and updates are released on a regular basis. * Bugs fixed rather quickly after reporting an issue on the SuiteCRM github repository. * Millions of users, tens of thousands of organizations, and thousands of developers. Cons: * Not yet compatible with SugarCRM 7 modules. Only 6.5 modules are currently compatible.

    Review Source: Capterra
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