SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.
With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.
Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved.
SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.
Nathan from Halo Development, Inc.
Employees number: 2-10 employees
If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product.
I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft!
It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you.
Ishan from Loya PEB
Employees number: 51-200 employees
SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great.
Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference.
Leslie from Results GB
Specialty: Other services
The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing.
The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks.
SuiteCRM is one of the best I have tried (and I've tried a few) I cannot believe that you get all this for FREE. I would say that you might need some technical assistance if you are not technically minded in order to set-up your instance of SuiteCRM but is is worth the perseverance or finding some help online.
Till from COMBASE
Specialty: Software / IT
It's all open source which allows you to customize pretty much anything you want if you have some software development experience. However, simple adjustments like creating additional fields and workflows can be done through the Admin interface and is pretty straight forward.
It breaks easily. Moving servers or performing updates often requires trouble shooting. If you are not up for that you should use their hosted service.
Every business is different. When it comes to CRMs I recommend selecting a CRM that allows a maximum level of customization and automation even if you don't see the need for it yet.
Sarah from Proclaim Interactive
Employees number: 11-50 employees
There was a lot of customization available that had not been available in SugarCRM. The trick is having an IT team that can devote time and resources to tweaking it to make it work best for your company.
Having used SugarCRM for a couple of years before, SuiteCRM is almost exactly the same. All of our client information transferred over to the new system easily. You can keep notes, cases, tasks, schedule calls, contact information, revenue, etc. all in one easy system.
There were a lot of bugs in the system when we switched over, particularly with reporting. Much of this was evidently due to information fields not quite being an exact match, as well as a completely different flow of logic in building reports than the way it had been in SugarCRM. We spent many man hours testing, screenshotting, and attempting to correct system bugs.
DJ from James Nickles Consulting
Employees number: 2-10 employees
I've been using SuiteCRM for 3 years. It is module based so that you can remove features not needed. It takes some skills to administer and is for more advanced organizations. Easily integrated and extended.
Simeon from CSM eMarketing and Consulting | @csmemarketing
I love SuiteCRM, especially version 7.7.8. Its user interface got a full refresh, it's modern, simple, and best of all...mobile responsive. So, not need for a mobile app. What I like about this version, is that it's more compatible with my own web server, and the Workflow Automation actually works.
Even though SuiteCRM is Opensource, it's not a dumbed-down version. You literally have everything you need in here. I really like how I can create a web form, and embed it in my clients' and my own landing pages, and how I can setup an autoresponder in it.
You can send Marketing Campaigns, have unlimited Employees, and way more. Basically, everything you get in the top, most expensive CRMs.
I highly recommend this, and the owner himself is very responsive on Twitter. @suitecrm.
One more thing, I showed recent clients how to use this, during a lead-generation campaign, and they love it, even though it's the first time they've seen this concept.
They actually use it every day how I showed them, and I didn't even show them everything.
It works. Leads come in, they follow up with a phone call, they book meetings, they close deals and get paid.
Chris from Espace
* SuiteCRM is developed and managed by Sales Agility a UK based leading global SugarCRM implementation expert, module developer, and hosting provider.
* SutieCRM has all the features of SugarCRM Pro, in a free open source AGPL license.
* Compatibility with any SugarCRM 6.5 compatible add-on module, hundreds of which are available for purchase on SugarOutfitters.
* Install SuiteCRM on any commercial hosting or cloud provider, on a local sever, or in Sales Agility's online managed SuiteCRM hosting service.
* Do it yourself customization for your organzation, tailor SuiteCRM with your own custom modules.
* Contract with any of thousands of experienced SugarCRM and SuiteCRM developers to create customized modules to provide specific functionality for your organization.
* Responsive user interface that automatically adapts to work on any screen size desktop, tablet, and smartphone.
* New features are under development and updates are released on a regular basis.
* Bugs fixed rather quickly after reporting an issue on the SuiteCRM github repository.
* Millions of users, tens of thousands of organizations, and thousands of developers.
* Not yet compatible with SugarCRM 7 modules. Only 6.5 modules are currently compatible.