SuiteCRM Software


SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.

With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.

Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved.

SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.



24 Reviews of SuiteCRM

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 24 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Don't break it!

I like it a lot. I made the mistake of rolling out a highly customized CRM and later had to add functions/features that essentially broke because of my customizations. Something to always consider when rolling out a custom tool.

Pros

This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier.

Cons

It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

October 2018

Open Source, Yet Enterprise Ready

I've worked with SuiteCRM as a system administrator/user and as a software consultant implementing it for customers.

Pros

Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle.

Cons

While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though.

October 2018

Elias from Do it Center

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Top Open Source Software

It's a great CRM with almost every feature of a premium paid CRM but fully open source. I'll recommend to find a tech partner that can implement this for you.

Pros

Open Source
Premium Features
Easy to use

Cons

Need your own server
You will need expert help to get it running

September 2018

David from Conscious Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

SuiteCRM is the only way to go for full-blown CRM

Fantastic experience since the software was 'forked' from the SugarCRM Community Edition 3-4 years ago. Sales Agilty who are the driving force behind SuiteCRM have really taken it by the scruff of the neck and turned it into something that can compete head on with cloud-based or enterprise CRM systems.

Pros

1. open source
2. so no per user per month fees
3. customisable. Either using the Module Builder or via bespoke customisation
4. easy to integrate with other systems using tools like Zapier or by doing bespoke work
5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make

Cons

Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business.

August 2018

Bill from ComputAssist

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

August 2018

Customizable, Extensible, Self-hosted CRM

Pros

When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes.

Cons

I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen.

SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed.

August 2018

Raul from Nammu - Comercio Electrónico

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

August 2018

I would love if it worked out

Good idea, but in the free open source version without additional expenses, not working so good.

Pros

I like that the open source version has tons of functionalities from contact managment, to project managment, including billing. It has a fresh new good looking interface.

Cons

I installed the open source edition with a lot of enthusiasm. Latter I saw that connection with Gmail was not good in free version, and most of the basic features where or to complex to use, or not completelly developed on the free package. So I had to move, and leave what I think is the best open source project for CRM,

August 2018

Simran from Techesperto

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Best Open Source Customer Relationship Management

SuiteCRM Integration features is the best part.

Pros

I want integrate Techesperto official SuiteCRM Twilio SMS Service plugin with my SuiteCRM Open Source, As a CRM expert. It is very easy to integrate Twilio bulk sms plugin to my SuiteCRM Platform. During use of Suite, I notice some major pros.
Customer self-service
Sales portal
Flexible workflow
Easy to use
Easy to Integrate

Finance management

Cons

I’m working with SuiteCRM since 3 month. So, I did not found any special type of cons with SuiteCRM Customization, Integration & Migration. Sometime have Implementation code error.

July 2018

Konstantinos from WebsiteGreece.com

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Nice features at no cost. You just need to set it up correctly.

Pros

It has many features and they are provided for free.
it can be hosted on your server or it can be served from your computer.
It is similar to leading CRMs.

Cons

You need to do alot of customizations to make it work for your business.
I am afraid of the time i will need migration to another system because i cannot find a foolproof method yet to do it.

July 2018

Leilani Grace from The Results

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Sweet SuiteCRM

Pros

Their website provides an online demo for users so it is easy to use. It is cheaper than salesforce crm.

Cons

This is less popular compared to other CRMs in the market so less people use this. They need to invest in marketing to promote their services.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

July 2018

I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years.

And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on.

Pros

Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Cons

The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

3 of 5

Value for money

4 of 5

Functionality

4 of 5

June 2018

need a good dev team for implementing this

Pros

it's free, not too much investment needed
features are good enough for a small business
give users a basic flow on how a CRM should be implemented in a company

Cons

our team only uses 5% of the CRM feature, because we don't have a development team to customize this product, suggest if you want to customize the product, find someone with PHP experience and make it customized to your business.

May 2018

Yasir Afaque from NAYSZ IT Consultancy & Services Pvt. Ltd.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

May 2018

This is the Best CRM software which is completely open-source on initial basis for a SoHo & Sme's

Pros

This is the great CRM which is built on the sugar CRM Community Edition and is continuing the licence of open source for using under GPL licence which makes it easy and expandable for any small organisation to enhance its features as per their requirements without investing on the licence cost just they had to invest in the development part without licence purchase.

This is the CRM which is a standard model of a CRM that can be used with every organisation which has various modules of sales, marketing ,support, administration,etc.

This is totally compatible with the business model of supply chain .

I like very much about this software is the ease of use without any cost and that makes it very effective tool to be used in business it can also be enhanced as per the business model.

Cons

I dislike its integration feature and module creation because it releases very fast upgrades which is not possible for a development unit to upgrade its extra modules developed by inhouse frequently.

April 2018

Jayson from Plexus Consulting LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Functionality

4 of 5

April 2018

SuiteCRM is not very sweet

With a little tweaking from the developers this could be a great app - since it has all the elements present. But something must have fallen through in beta testing as I discovered several issues withing 15 minutes of testing. Testing was exploratory at first and I did not get to any scripted testing because of the issues.

Pros

There are many of the standard CRM components such as leads, accounts, follow-ups, dashboard/to-do list, quoting, etc. The dashboard is well conceived. Assigning leads is visible on the dashboard.

Cons

Navigation is spotty as sometimes the menu items disappear when you are drilling into a specific feature.
Fields randomly blank out such as on the invoicing. If you tab through the fields you cannot enter a total as it always deletes the values.
Data entry is cumbersome especially on the accounts screens.
Invoicing is awkward as it doesn't auto-calculate tax based on a percent but you have to type it. It is also not very clear on where the elements to populate the invoice are coming from.
Setting up accounts and leads does not flow well between screens.

April 2018

Mykea from Unix Commerce

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

3 of 5

April 2018

Mixed Feelings

If you want a CRM to use internally... it’s great! Something for your client to interact with and great customization options... run.

Pros

It does have many different modules and features to choose from. You have the ability to create your own and your own relationship tables. I like the amount of data it can collect and how you can potentially use the CRM

Cons

Out of the Box, it’s great if you just want to setup. I ran into errors installing it on two different server spaces (1 host gator & 1 GoDaddy). I needed developer to fix it. I am not a fan of how it looks. In comparison to other CRMs it’s not that appealing and customizing it is not a user friendly job... you will need a developer. Another aspect is that the client facing interface isn’t built in.... for it to be CRM thy should be pretty standard but no where can I see how to have a client sign in... only users. So to me you would have to make each client a user for them to have a view. Also the ability to hide the module and tweak the menu isn’t fun. I wanted the one bar standard menu and just to have it listed like a nav bar without the drop down... it automatically make you have to have drop downs even with only 1 option.

April 2018

Kyle from POSIM LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2018

Slow and hard to multi task

Able to put more in depth account information. Easy to use.

Pros

Suite CRM has a been an okay software. I like that it has a "change log" so you can see who has made any little change to an account. This comes in handy when management has to dig deep into an issue with notation and wrong account information that was placed on the account.

Cons

This software has always been pretty slow. It can take anywhere from 30 seconds to a minute to pull up account information. Crashes about every other month and requires our IT department to fix it.

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

Works just like SugarCRM

Pros

Was able to import data from old sugarcrm and load into suitecrm. Looks just like sugar and data was able to move over

Cons

If you have a version of sugar past what they require, you need to ask for paid support to move data from sugar to suite.

February 2018

Sarah from Proclaim Interactive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

My former employer switched from SugarCRM to SuiteCRM. They are identical.

There was a lot of customization available that had not been available in SugarCRM. The trick is having an IT team that can devote time and resources to tweaking it to make it work best for your company.

Pros

Having used SugarCRM for a couple of years before, SuiteCRM is almost exactly the same. All of our client information transferred over to the new system easily. You can keep notes, cases, tasks, schedule calls, contact information, revenue, etc. all in one easy system.

Cons

There were a lot of bugs in the system when we switched over, particularly with reporting. Much of this was evidently due to information fields not quite being an exact match, as well as a completely different flow of logic in building reports than the way it had been in SugarCRM. We spent many man hours testing, screenshotting, and attempting to correct system bugs.

November 2017

Nathan from Halo Development, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2017

Wonderful and Expandable CRM Solution

If you are comfortable working with your own website, I recommend trying out Suite CRM. It can end up saving you a ton of money. If you are tired of SalesForce and would like to try a different option, look no further. This is an excellent product.

Pros

I absolutely love that this CRM is fully opensource and if you are confident enough free to use. You can have a CRM as powerful as SalesForce for the opportunity cost of self installation. That being said, there is a network of people who can help you install and manage it. Plus there is an affordable paid version which in my opinion outshines that of SalesForce or Infusionsoft!

Cons

It is a little difficult to get this up and running if you are trying to install it on your own. Additionally, the idea of opensource software doesn't appeal to everybody and should be taken with a grain of salt since you can have others install for you.

May 2017

Ishan from Loya PEB

Company Size: 51-200 employees


Ease-of-use

4 of 5

Functionality

5 of 5

May 2017

Good open source CRM suite

Pros

SuiteCRM is based on SugarCRM. It has a lot of features (leads, opportunities, target lists, email templates, campaigns, web-to-lead form creation, etc). The new UI looks great.

Cons

Very little to not like given that it's free. I switched to another software since we wanted sales to be integrated with our ERP software and with SuiteCRM it was a standalone product. I wish it wasn't PHP-based, but that's just a matter of personal preference.

January 2017

DJ from James Nickles Consulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Complete CRM Solution

I've been using SuiteCRM for 3 years. It is module based so that you can remove features not needed. It takes some skills to administer and is for more advanced organizations. Easily integrated and extended.