# SuiteCRM Software Reviews, Demo & Pricing - 2026 > Review of SuiteCRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/suitecrm-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / SuiteCRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/suitecrm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/suitecrm-profile/alternatives/) # SuiteCRM 2026: Benefits, Features & Pricing Wondering if SuiteCRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SuiteCRM 4.2 [(48)](https://www.softwareadvice.com/crm/suitecrm-profile/reviews/) Pricing Pricing available upon request ### About SuiteCRM SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry. With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress. Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved. SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients. Wondering if SuiteCRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## SuiteCRM User Interface ## Popular SuiteCRM Alternatives Main Product SuiteCRM 4.2 [(48)](https://www.softwareadvice.com/crm/suitecrm-profile/reviews/) Ratings Breakdown - 4.05Ease of use - 4.75Value for money - 3.50Customer support - 4.35Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4463)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(596)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5825)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 4.19Customer support - 4.33Functionality Pricing Starting at $50.00 per month Get Price ## SuiteCRM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SuiteCRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of SuiteCRM Access Controls/Permissions Activity Dashboard Activity Tracking API Calendar/Reminder System Campaign Management Collaboration Tools Contact Database Contact Management CRM Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Email Marketing Email Templates Forecasting Full Text Search Interaction Tracking Internal Chat Integration Knowledge Base Management Lead Capture Lead Generation Lead Management Lead Qualification Marketing Automation Mobile Access Online Forums Opportunity Management Pre-built Templates Product Catalog Real-Time Reporting Referral Tracking Reporting & Statistics Revenue Management Sales Forecasting Sales Reports Sales Trend Analysis Search/Filter Self Service Portal Social Media Integration Templates Third-Party Integrations User Management Web Notifications Website Integration Widgets ## SuiteCRM Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review ## SuiteCRM User Reviews Overall Rating 4.2 Ratings Breakdown 5 44% 4 38% 3 13% 2 6% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.8 Customer support 3.5 Functionality 4.4 James M. Verified reviewer Sports 2-10 employees Used daily for less than 6 months Review source Reviewed December 2020 Suite CRM a great upgrade from SugarCRM and a great CRM in general 4 So far we love the amount of community development that has gone into Suite CRM, and the upgrade to Sugar CRM Community. Ratings Breakdown 4 Ease of use 5 Value for money 4 Functionality Pros: Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use. Cons: I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on. Reasons for switching to SuiteCRM Community is not being supported and I wanted some of the most recent community modules and API's Read More RS RICARDO S. Verified reviewer Computer Software 2-10 employees Used daily for less than 6 months Review source Reviewed March 2025 Effective Customer follow up 5 It really gives you a big value considering a free software. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is free and you can modify it to meet your specific needs. Cons: Sometimes the documentation for troubleshooting is not sufficient. Read More MA Maurizio A. Verified reviewer Biotechnology 2-10 employees Used daily for less than 2 years Review source Reviewed June 2023 Nice but buggy 2 It is a software that helped us tracking all the customers and deals in the startup period, without losing anything. So thanks suitecrm. When things began to grow, we had to change because too many things were unsupported or not working. But export worked well so we were able to import into another product, odoo, that is by far more stable, and since it is written only in python more robust and with less interdependence on other pieces of software. Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems. Cons: There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help. Read More VR Verified Reviewer Real Estate Used daily for more than 2 years Review source Reviewed July 2018 I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years. 5 And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on. Ratings Breakdown 4 Ease of use 5 Value for money 4 Functionality Pros: Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system. Cons: The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years. Read More MS Mohit S. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed January 2021 Pros and Cons of SuiteCRM 5 With zero amount, you can avail many features in SuiteCRM. We are happy to use the functionalities like contact management and the best Email marketing. We can say that the software is flexible enough to complete our needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it! Cons: Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure. Read More VR Verified Reviewer Financial Services 11-50 employees Used weekly for less than 2 years Review source Reviewed February 2023 Not user friendly 3 Overall, if you want a free application that will do the job, then this is it. But first you have to spend all your time learning how to use it, configure it, figure out the bugs, and then say goodbye to the high standards you once held, because the bare essentials will have to be good enough. Ratings Breakdown 2 Ease of use 2 Functionality Pros: I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available. Cons: The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM. Read More VR Verified Reviewer Construction 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2018 Don't break it! 4 I like it a lot. I made the mistake of rolling out a highly customized CRM and later had to add functions/features that essentially broke because of my customizations. Something to always consider when rolling out a custom tool. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier. Cons: It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific. Read More VR Verified Reviewer Telecommunications 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2019 The best open source CRM for SMB 5 CRM systems for Telco and Travel industries Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: It has free version that is highly customizable to meet requirements for any industry. Even free, it has updates and security fixes on a regular basis Cons: Lack of support and documentation for a free version. API needs to be renewed with a modern one. There is no official app for a mobile phones. Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed June 2019 Review of SuiteCRM 4 Using SuiteCRM has helped on tracking activities in places of work which I have customised for and even in its usage in the company Ratings Breakdown 5 Ease of use 4 Value for money 5 Functionality Pros: It's ease of usage and its customisability Cons: There are some restrictions to it's customisability which limits design options Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used weekly for more than 2 years Review source Reviewed October 2018 Open Source, Yet Enterprise Ready 5 I've worked with SuiteCRM as a system administrator/user and as a software consultant implementing it for customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle. Cons: While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though. Read More Showing 1 - 10 of 48 Reviews [See All Reviews](https://www.softwareadvice.com/crm/suitecrm-profile/reviews/) ## SuiteCRM Popular Comparisons [Salesforce Sales Cloud vs SuiteCRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/25979-suitecrm/)[HubSpot CRM vs SuiteCRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/25979-suitecrm/)[Zoho CRM vs SuiteCRM](https://www.softwareadvice.com/crm/suitecrm-profile/vs/zoho-crm/)[Kylas Sales CRM vs SuiteCRM](https://www.softwareadvice.com/marketing/kylas-profile/vs/suitecrm/)[Pipedrive vs SuiteCRM](https://www.softwareadvice.com/crm/pipedrive-profile/vs/suitecrm/) [Compare All Alternatives](https://www.softwareadvice.com/crm/suitecrm-profile/alternatives/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (243) Recently recommended **133** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **132** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **89** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **75** times Stuck Between Options? 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