About SWITCH.CM

SWITCH.CM is a cloud-based property management solution designed to help hotels, hostels and guest houses streamline processes related to online bookings, invoicing, billing and more. The drag-and-drop interface enables supervisors to adjust reservation dates or rooms on a calendar. Using SWITCH.CM, businesses can add personalized booking buttons to their websites or Facebook pages, collect transaction details from clients and synchronize inventory data across third-party channels including Expedia, Airbnb and Booking.com, among others. Administrators can manage walk-in guests, generate invoices or bills, split group payments and allocate roles with specific access permissions to team members. Additionally, the platform supports multiple languages and automatically...

SWITCH.CM Pricing

Pricing on monthly subscriptions is available in the following packages: • Budget: $15/month • Basic: $35/month • Premium: $55/month • Enterprise: $95/month Pricing on annual subscriptions is available in the following packages: • Budget: $9/month, $108/year • Basic: $29/month, $348/year • Premium: $49/month, $588/year • Enterprise: $89/month, $1068/year SWITCH.CM also provides a 2-month free trial

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Not Available

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SWITCH.CM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 52 reviews

User Profile

Erdis

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

basically, It's swiss knife PMS, all in one for every need of any size property.

Pros

We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self. Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.

Cons

I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.

Yan Naing

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2020

Very helpful software. Has great potential to even get better.

I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager.

Pros

Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate.

Cons

Mobile version could improve a lot. It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful.

Reasons for choosing SWITCH.CM

It’s affordable. Have local customer service. The staffs are very helpful.

Response from Flymya

Thank you very very much for your insightful feedback! Some of the things you mentioned are already in our Road Map for 2020, others for 2021. Thanks again for choosing Switch.

Replied March 2020

Aye Mya

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

January 2020

Connectivity Issues

The connectivity is really slow. Sometimes, we have overbooking problems because of the connection delayed. After a guest books online, the reservation does not upload immediately in the software and when another person books, we have overbooking.

Pros

The price is affordable and easy to use.

Cons

There are onnectivity issues and need more fuctions.

Response from Flymya

We have a rate of less than 1% of overbookings cases related to actual connectivity issues or system slowness. The majority of the cases are due to auto-replenish or guaranteed allotment (those are programs that the OTA sets with hotels, directly). Switch is currently being architecture in a new, faster language. You can expect a faster and more robust system from 2020 onwards.

Replied January 2020

Wendy

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

One of the best experiences ever! So happy with this software and the company.

Pros

The software was easy to use and had all the features I needed. I got helpful customer service whenever I needed it and the price was unbeatable. Rarely have I had such a great experience in buying any product. Highly recommended!

Cons

Can't think of anything I didn't like. Everything worked exceptionally well.

Reasons for switching to SWITCH.CM

Working with Rentals United had been a nightmare for us. For three months, there had been a bug with the software so we were unable to connect with airbnb. The customer service people were unpleasant and unhelpful.

Moe Moe

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2020

Switch.CM

prevent overbooking and no need to control OTA channel individually.

Pros

It is easy to use with reasonable price.

Cons

It is very simple performance and need to upgrade attractiveness.

Reasons for choosing SWITCH.CM

staffs are so friendly , especially Ma Nandar and Ma Thiri , it is user friendly software and effectiveness in the business.

Reasons for switching to SWITCH.CM

expensive and no easy to communicate with the team member to deal the complaints.

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