Tango

RATING:

4.8

(480)

About Tango

Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results. Tango believes instantly delivering the most desirable rewards maximizes impact and drives real business results. This belief is woven into Tango’s industry-leading products: RaaS® Gift Card API, which integrates digital rewards into web platforms and applications, and Rewards Genius®, a self-serve portal for adminis...

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Tango Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Tango

1 - 5 of 481 Reviews

Max

Marketing and Advertising, 11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2021

Great and actually provides gift cards

User Profile

Abimbola

Verified reviewer

Entertainment, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Tango card takes a lot of workload off our hands.

Basically, Tango provided my organization with a faster and automated means to reward our loyal customers. Before Tango, we usually sent our customers company souvenirs which our survey showed were not appreciated by some recipients. With Tango ,rewarded customers are provided a cash value reward which they can claim for a gift card of their choice. Thus putting the decision making process in their hands as against on our hands.

PROS

Primarily, I love the quality of customer service we got from the Tango team on the handful of times we have partnered with them on our quarterly customer loyalty reward programmes. They are always responsive and sometimes went out of their way to please, particularly customer representative She has always been awesome and as a customer service agent,I know when a fellow support agent in another organization is at the top of their game. Also I love the quality of help-desk support service they offered our rewarded customers ,ensuring we had no need to dedicate reward support duties to anybody in my team as such duties were already taken care of by the Tango's customer service. Functionality wise,I love how Tango offers our customers multiple options via which they can claim their reward,while also giving them months of grace periods during which they can claim their reward for a gift card.

CONS

For our customers in developing economies, they are only able to claim their rewards as a visa gift card mostly ie every other options available is unusable to them. Thus ,will be great if Tango can add more brands from developing economies into the list of brand gift cards which customers can claim their rewards for.

Katie

Marketing and Advertising, 1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Easy to use and implement

A good low-touch tool to offer incentives and rewards. We are utilizing it for a variety of needs. The primary use case is to help our sales team in their prospecting efforts and offer an incentive to take a meeting. Additionally, we have used to gift our clients during the holiday, survey winners, and employee recognition.

PROS

I like that there are no fees to utilize the platform so our entire budget can be used on gifting. That was not the case with a lot of the platforms I researched. It's very easy to use and they have pre-recorded training videos to help with training. It was very quick and simple to get started.

CONS

I wish there was better reporting on the status of gift cards sent. Currently, to see the status of viewed or redemption you need to look up each person individually. It would be super helpful if you could export a list to see their status so our sales teams know who they may need to follow up with. Additionally, it would be nice if we could send the digital gift card using our own email platform and still have the redemption status tracked. Some clients thought the email was spam since came from a different email address and some got stuck in their company spam filters.

Reason for choosing Tango

The platform was free to utilize and had a large catalog of options that our customers, prospects, or employees could choose from.

Jer Lang

Computer Software, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2024

A widely acceptable card gift

PROS

Simple and easy to use while providing adequate security for the users to redeem their gift cards

CONS

Not all places supported and accepted this

Nicole

Financial Services, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed December 2023

Not the most user friendly

PROS

saves on time to not have to send a gift card to someone and on the purchase of the plastic.

CONS

most often when going to submit the dollar amount that you want on the gift card and then hit submit there is usually always and error that it can not be processed at this time. this can be frustrating when trying to reward individuals