About TopBuilder

TopBuilder offers a cloud-based CRM system designed to help contractors, home builders, remodelers, and realtors with their essential sales and marketing activities. With TopBuilder, construction and real estate professionals can send effective online communications, automate their sales and marketing activities, manage documentation, and track the performance of sales and marketing activities.

TopBuilder’s marketing features include marketing automation, email marketing, newsletter tools, and lead capture tools. TopBuilder’s sales features include lead management, email integration, document management, proposal building, quote building, bid management, job planning, task management, report building, a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

14 Reviews of TopBuilder

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

September 2020

Keith from Jayhawk Fire Sprinkler Company

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

TopBuilder has made it incredibly easy to manage our customer relationships!

Our overall experience with TopBuilder has been very valuable. We went from spreadsheets and not managing customer relationships as effectively as we could have been. Since implementation, we've closed more business and conducted more follow up than we ever could have without TopBuilder.

Pros

I love the ability to add my own key performance indicators and additional user defined fields that allow me to track specific information about our customers. Additionally, I can live in TopBuilder all day in my role and not have to stray too far with different applications.

Cons

I feel that the email marketing could be implemented differently allowing for more block editing and customization. Right now, I feel like it is just a basic program, but doesn't integrate as much between outside APIs.

Reasons for Choosing TopBuilder

We chose TopBuilder over alternative products because we felt that it would give us more of an industry focused CRM System while also implementing some of the similar capabilities with email marketing to HubSpot and Salesforce.

Response from TopBuilder Solutions

Replied October 2020

Keith, thank you for your feedback. TopBuilder 2.0 was released earlier this year to improve core features and functionality of our CRM platform. One of the remaining tasks is improving our email editor tools. A "What's New" notice will be posted as soon as it is released. Also, your Account Manager will contact you to discuss your outside API needs.

September 2020

Jake from Light-Crete Products & Services, Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2020

TopBuilder for Subcontractors

We primarily use TopBuilder to track our bids. We are a subcontractor with a short duration on projects therefore we bid a large number of projects. Tracking these is a key component to our success and TopBuilder helps us do that.

Pros

The integration with Spectrum accounting software and the construction oriented bid tracking. Construction is such a unique industry when it comes to bid tracking that it is great having a tool custom built for this industry. Many of the other options on the market take a lot of tweaking to get the same functionality and even then do not have all that TopBuilder offers.

Cons

Some of the reporting functionality I find unhelpful for our particular business. Some of the integration with Spectrum seems to be one direction only and some of the information that I feel TopBuilder should be retrieving is not being done. For this reason, the integration with Spectrum is primarily pre-contract only.

Reasons for Choosing TopBuilder

Integration with Spectrum and pricing.

September 2020

Allison from DCOTA Construction, LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

TopBuilder is awesome!

Pros

The features that are most impactful for my job are the "Monthyly Revenue Projections" and "Manage Leads and Accounts"

Cons

There are many fields within a project, that it can be hard to track what has already been input.

Response from TopBuilder Solutions

Replied October 2020

Allison, thank you for your feedback. TopBuilder's CRM is designed to be super user-friendly while offering robust tracking. For new users, it can require a bit of time to become familiar with which fields are important to complete. If you still find challenges, don't hesitate to participate in one of our Intermediate Training sessions offered weekly online.

September 2020

Edsel from SR Homes

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Top Builder Review for SR Homes

Tracking leads, capturing leads, and managing system is very easy. Launcing and intergration with our site was very easy.

Pros

System is pretty user freindly once you are tained on the software. Setting up communities and users is very easy.

Cons

I woudl like more flexibility in pulling custome reports. Integration with things like NterNow is not offered which is something other systems provide.

Reasons for Choosing TopBuilder

At the time Top Builder was what was recommended to us because we were using MarkSysytems.

Response from TopBuilder Solutions

Replied October 2020

Edsel, thank you for your feedback. Your Account Manager will be contacting you to better understand your custom reporting needs and determine how to best deliver what you are trying to achieve. Also, thank you for the integration recommendation, which has been forwarded to our development team.

August 2020

Lorraine from Hatzel & Buehler, Inc

Company Size: 1,001-5,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2020

Bid Tracking with TopBuilder

Pros

The intuitive nature of the product made it easy to switch from our legacy software to TopBuilder. Our users were up and running with a minimum of configuration needed from our team.

Cons

Not being able to add a non-user to the software to assign bids. Most of our data entry is handled by Project Coordinators but we need to assign the bid to an Estimator or Project Manager for reporting. The Estimator or Project Manager , in most cases, will never sign into TopBuilder. With the current user structure we still need to create a paid logon for the user.

Reasons for Choosing TopBuilder

From the beginning [SENSITIVE CONTENT HIDDEN] and his team have been enthusiastic partners, working with us to meet the challenges of bid tracking for the electrical subcontractor and willing to incorporate new features into the TopBuilder software to meet our bid tracking requirements. The TopBuilder team worked closely with us on the transition from our legacy software to TopBuilder, ensuring the product was working as we expected and training our team to use the software to the best advantage.[SENSITIVE CONTENT HIDDEN] continues to be engaged in improving TopBuilder to meet evolving industry standards and to provide an intuitive, quality product that performs a function vital to electrical contractors/subcontractors.

Response from TopBuilder Solutions

Replied October 2020

Lorraine, thank you for your review.. Working closely with our clients is both rewarding and enlightening. These relationships are how we are able to stay connected and continue to innovate our technology. TopBuilder did recently add a new level of user to address employees who need limited access to information in the CRM. Your Account Manager will contact you immediately with more information.