vCita LiveSite Software


vCita LiveSite is a customer relationship management (CRM) solution designed for small businesses that offers interaction tracking, lead routing, lead management and mobile CRM within a suite.

vCita LiveSite combines different streams of customer communication into a single platform. It integrates with business websites, social media accounts and email systems, which allows users to share communications across these channels. When a customer lands on a product website or responds to a social media campaign, vCita automatically pulls that customer’s details and stores them in a customer database.

vCita LiveSite features team management which allows users to categorize leads and route them to team members based on their availability and skillset. When a lead is created, it is assigned based on agent attributes and lead information. Users also receive alerts and notifications regarding phone calls, emails and social media messages.



130 Reviews of vCita LiveSite

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 130 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Robust business management innovation capabilities

Pros

Does a good job rolling up a suite of basic business management tools like client management, calendar management, and billing / invoicing

Cons

Because it focuses on several different tools I'm not sure that it does a phenomenal job with all of them. It could be that they'd do better by focusing more on just one or two.

December 2018

Tracy from Centaur Connection

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fully Featured, attractive and easy to use system

I love the overall simplicity, practicality and professionalism of the system.

Pros

I love how unobtrusive and inviting the plugin is and how easy it is for customers to make a booking.

Cons

I would like to see more selection of modern templates for the design of the booking page so I can change the design from time to time

December 2018

Dane from Marketing & Advertising

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Monica was great!

I'm a one man show... There are no other options out there that do not require cumbersome and expensive build-outs to handle all the moving parts necessary to be effective, efficient and provide a quality experience for my clients. VCita is the exception to this statement.

Pros

It's simple, easy to set up and saves me the headaches, and money, of having to use multiple services.

Cons

My only regret is that I didn't sign up earlier.

November 2018

Aaron from Score Plus, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Good scheduling tool

Great

Pros

Easy to schedule with clients. Easy for my clients to set up call with a click of a few buttons

Cons

Only thing is the app notifications don’t come to my phone

October 2018

Dario from VMDCapitalGroup.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Unique Appointment Management Solution

For me, Vcita is now capturing more leads on my site because the visitors have a better interaction thanks to the widget that is constantly displayed, capturing the prospects and enticing them to contact me.

Pros

This is the best FREE Appointment Generator system you can get. It differentiates from other products by letting you set up a widget on your website that will capture the prospects and notify them to initiate a conversation with you by calling you, sending an email or leaving a note. Once the potential prospect starts any action, you can follow up on the web portal and start your lead generation/marketing campaign from there if you want. Vcita is easy to use and setup, and I would recommend any business to incorporate it on their website since it is FREE.

Cons

I didn't like the interface design of some web portal features.

September 2018

Brian from Supplier and Manufacturer

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Hypnotherapy Business

Pros

Good website widget/contact form. Used the free version for a while before taking the plunge and paying for a full plan.It integrates with Google Calendar and customers can book online - it's great and saves a lot of time especially as a one man band as customers can do everything online leaving me to see to the customers.

Cons

Plans are a bit expensive for a one man run business and the free version doesn't give enough flexibility.

September 2018

Loresha from MJ Staffing Solutions, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great app

Pros

Easily connects to stripe for payments. It has a great CRM With a lot of features and easily accessible for customers to make payments

Cons

Mobile campaign does not work properly. I really like the idea of being able to create campaigns from my cell phone but I am unable to navigate because the texting freezes when trying to type

July 2018

John from Creative Cat Media, Inc.

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Features and functionality are good but we found it challenging to customize.

Pros

For organizations with multiple people to be contacted from the website, this could be a good solution.

Cons

When changing the settings, it takes us out of the WP admin. Sometimes we got lost and couldn't find an easy way to get back to where we were. Also, the various interfaces were confusing at times. And it was hard to find documentation on customing the interface via CSS.

July 2018

Aundrea from Next Level with Aundrea

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

A pleasant tool to use for non technical people and creates ease for clients to self book sessions.

Ability to have clients set up appointments, collect payment, and share documents. Also ability to send emails from the same tool is extremely beneficial in keeping systems and processes simplified.

Pros

I like the interface and easy to use set up features. I like the customer facing portal and how easy it is to customize for my business. The ability to set up schedules is decent and makes client booking simpler.

Cons

What I don't like is the lack of flexibility in setting up packages of sessions and allowing clients to book their package sessions. Also the discount offerings are limited and ability to set up group class registration isn't convenient.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

I use this on my website for scheduling and it works well.

less time spent scheduling appointments and playing email tag with people.

Pros

Ease of use, functionality, and ability to customize the time slots and responses is very helpful and necessary.

Cons

I don't have any complaints with VCita - for a calendar management tool, it works just fine and I'm pleased with it and cost is right and competitive.

July 2018

Karthi from GlobalBest Leads

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

An effective, easy to use business management system

Pros

The application syncs with other google integrations. Helps in business management. You can check out the free version. And if you are happy go on for the premium. Data is secured by multiple integrations, all your data is backed up. Suits Mid and small sized businesses. Several features like email- campaigns, calendars for team, analytics and reporting feature. You can add an staff roles and they keep updating advanced features.

Cons

Account management could be made simpler, customer service is least responsive. The billing system lacks features. At some occasions the syncing feature does not work.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

Easily integrated into Wordpress sites with a plugin, clients can then self-book your time

Pros

This was an easy setup for our Wordpress website with the added bonus of a plugin instead of cut and paste of HTML code widgets. Integrated nicely with Wordpress.

Cons

Some of the ongoing configuration or altering of settings can be daunting to the End user. Can be an overkill for some users just looking for the basics. You must have a paid plan for appointment scheduling.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Great software when starting my business.

Pros

The thing I like most about using vcita as my business appointment scheduling is he ease around the dashboard.

Cons

Only downside to using the vcita was the redirection page, moving customers away from my company website.

May 2018

Patrice from Nzuri Gold

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

vCita is a decent choice for appointment management software

Pros

I love how easy it is to setup and use the software. It's easy for people to schedule appointments and it is extremely helpful at keeping things organized and running smoothly.

Cons

Sometimes the software is a little buggy and this can be an annoyance but not necessarily a deal breaker.

April 2018

Jacqueline from Marketing Mastery Systems/The Management Academy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I use cVita on behalf of my customers to manage their email campaigns.

Pros

I like the flexibility of the software and its ability to customize like adding company branding and logo.

Cons

Pricing could be better. They do have different packages but if you look around at other competitors you can get the same or better features elsewhere for a lower price.

March 2018

Susan M from Susan M Signer Services

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Functionality

4 of 5

March 2018

Vcita is a reliable contact performing software

I enjoy the convenience of using Vcita to obtain leads for appointments and document services. Vcita is easy to use and inexpensive.

Pros

I've used Vcita for over 4 years and all my contact and appointment requests were received immediately. In my business niche, a prolonged notification means loss of business. Several leads and contact requests have been performed by Vcita. I can easily log into Vcita, use the dashboard to review contacts, respond, and grab the lead.

Cons

Vcita works great, but I think they are no longer connected with Wix. I'm utilizing Vcita for FREE at this time, but at some point, I'll have to pay.

February 2018

David from Frontier PC Tutoring

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

The software is easy to use and is easy for my clients to use.

Better interaction with my clients who use it.

Pros

The ease in which I can set up a new item and the experience my customers get when they access the software on their device.

Cons

That I cannot get it to sync to Wave Accounting

February 2018

Claudia from U.S. Coast Guard

Review Source: GetApp


Ease-of-use

3 of 5

Functionality

3 of 5

February 2018

Good messaging; scheduling is a little confusing and sometimes inflexible

Pros

Has a messaging feature to communicate with my doctor's staff. You can schedule an appointment; there are several types of appointments to choose from that indicate the length of time and purpose, as well as the price (I don't file insurance for these visits). You can see your appointment history.

Cons

Navigation can be difficult when you try to do anything that doesn't conform exactly to the normal setup. Trying to cancel or reschedule does not always work. I was billed for an appointment that I canceled well in advance; staff didn't get additional details I added to another one.

February 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: GetApp


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

February 2018

Deceptive 15 days "free" trial period

Pros

I've been looking for an online scheduling app. I've tried vCIta due to positive reviews but personally I have not used vCita long enough to discover anything positive.

Cons

1. I was trying for the 15 days free trial period. I thought I clicked the right option but the page asked for my credit card. I put it in thinking I wouldn't be charged after 15 days. Nope I was charged immediately.
2. Slow or no customer service response after multiple requests.
3. Over priced for what it offers. SMS / texting feature isn't free.
4. Setup isn't as easy compared to Square or Flexbooker.

January 2018

Joelle from Now She Speaks

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

This program has been a game changer in my business

Adds to my bottom line significantly and is easy to use!

Pros

I love the ease of being able to gather information, send out information and use this as a reservoir for my clients and potential clients to come to

Cons

I wish there was a way to do recurrent billing and I wish there was a way to take certain appointment types and allow people that wanted that appointment type to override a block in my schedule