vCita LiveSite Software

Pros

Mobile app is good. Very easy to download and use. Nice design and UX (for customer). Easy to set up

Cons

Very expensive and support response is very slow. A lot of bugs and no so many features fo this price

Pros

The wide range of it's features. The large number of clients that it can manage. It's integrability with Wordpress.

Pros

I like the easy navigation and mobile app. It's very easy to create invoices, appointments, and communicate with my clients because the app is mobile.

Cons

The functionality to my clients looks "old school". They feel it is old technology because of the way it looks when creating an appointment. They feel it needs to be updated. I also feel that there needs to be an update to the scheduling so that my clients have confidence when setting appointments.

So far I have not received any benefits

Pros

ability for customer to schedule their own appt
nothing nothing nothing nothing nothing nothing nothing

Cons

Customers are reluctant to schedule and even if I make known the ability to schedule, no does it
nothing

Fast response from the clients, easy to manage so I can remember each schedule well.

Pros

After I used this software, my clients response became faster and more people are attending each sessions.

Cons

Private appointment schedule don't want to be shown in my shared google calendar while group sessions schedule do want. I still don't get used to this point.

More customer interaction and satisfaction.

Pros

I enjoy the automated service and workflow. The professionally design user interface matches any website well.

Cons

I don't get enough inquaries, so the cost is expensive bases on requests. I wish there is a different pricing model.

Pros

Easy to set up. Great customer support & training. Works great with my google calendar. User friendly.

Cons

There are no cons at the moment. Everything is what I had hoped for & anticipated. The customer support is great!

Pros

Easy to promote and simple for people to connect. It also was extremely easy to hook into my website through wordpress

Cons

I would love to have a system that somehow was responsive to the relationship based systems such as LinkedIn, FB, Twitter etc..

Pros

all in one package with reminders.

Cons

inflexibility cannot set the default for " clients by creation date.

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Advice to Others

You get out of it what you put into it. Take your time setting up your calendar so vCita knows when you are actually available.

vCita Software is great for anyone who has had clients look over his/ her website, send an email with a confused and confusing list of times they have available. Then after you get back to the client you find that their schedule has changed. The back and forth of appointment setting is eliminated with vCita as it is for other programs, but these features are embedded within a client portal that offers that authority aura. You can add the portal to your website, or if you don't want the portal, you can still use all the other vCita features. vCita allows you to bill and invoice and view everything from your mobile on the go very cool.

Some of those vCita features don't work for me because I communicate with groups of people at once rather than one on one. Still I found vCita software to be flexible and I liked that fact that their forms integrated easily with my website. It is pretty easy to learn although some of the internal dashboards are a little confusing. vCita's support team is good and I was able to get everything up and running as I wanted.

Pros

This is the best software I have seen for one on one service providers and it is easy to set up and use.

Cons

The internal dashboards were confusing until I understood them. I had help from the support team. They do a good job.

Advice to Others

Carefully look over their feature sets, it is richer than it looks at first.

Pros

Could become the single best product of its kind for Quickbooks integration if they can iron out some things and add a few more.

Cons

Horrific support. I was so convinced of the potential for this product that I upgraded to the paid subscription in hopes it would open additional features and better support. It didn't. The "Premium" support took a full week to respond and when they did it was incorrect.
Payment gateways are PayPal and Stripe only. No QBMS integration which for a QB customer is usually preferred.
Flexibility is not great. There is some but most things are rigidly set. For example, we use QB in a B2B environment but vCita will only display the lists with first and last names so we have no idea who half the clients in the lists are until we open them.
Integrated data is very limited. The syncing of my Quickbooks company brought over very basic info like name and address. No phone numbers at all. No documents already attached (or references to them). No previous payments (or references to them). No company names.
It needs some sort of integration with a "Dropbox" like storage.

Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.

Pros

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Cons

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

Advice to Others

As a vCita Partner, I highly recommend vCita to any business who needs an interactive CRM solution. They offer a free trial--take it for a test drive!

I use vcita daily to chat with our customers. It has been a really helpful tool because parents/students can see our pop-up chat on our site and shoot me a message anytime. Unlike live chat, it allows me to respond to the messages when I am available and doesn't show the customer that I am typing. Vcita is a life saver!

If i could leave a -5 star review I would! I contacted the company to do a trial of their software, I got a call from a rep a week after i signed up for the trial, I explained the girl the features i needed for my business and she acknowledged those features were not available at the moment, so she went ahead and cancelled the free trial and advised me i should check later to see if those features were added. to my surprise on May 8th there was a charge on my credit card for $575, I called and the lady said they wont give me the money back! WTF? now i have a software that I dont need but yet they charged me. how do you do business like that?
I hope they fix this issue

Pros

I dont know if it has cons, but only cons

Cons

the customer service is horrible!

I had vcita for more than a year. Through that time I had several bugs that cost me a lot of time. The answer by the support was usually that they would work on it and get back to me. Which then did not happen. After a while I asked them and they would answer they think they fixed it and I should report if I find more problems. A while ago they encountered a bug which they still cannot fix. The sync with outlook does not work properly so all times are shown regardless if they are free in my calendar or not. To be fair, they gave me back my money when they could not fix it after some weeks. It cost me several weeks of nerves though, more than 5 hours for calls and emails and some trust of my clients with failed appointments.

Pros

Price is ok, pretty easy to use.

Cons

Too many hickups and bugs. Costs time and trust of your clients.

I've been a vCita customer since 2012 using the basic (free) plan. Since upgrading, I've seen a significant boost in my streamlined productivity and follow up. My clients also appreciate the reminders for appointments and ease of communication with me.

Pros

The integration of the new dashboard with the mobile app is simply sublime. :)

Cons

I'd love to see improvements for the email campaigns. If vCita adds email marketing to their service, I wouldn't need any other CRM tool/service.

I recently installed vCita software on our website www.jobinterviewservices.co.uk to generate leads and increase conversion of sales, am pleased that it has exceeded beyond expectations. The plugin also gives opportunity for prospects to schedule appointment , pay online etc.
Prospects are also able to book service with difficulty.

Pros

Easy to use for booking service.
Generate leads
Secured booking payment form.
Prospect can schedule appointment online
Reduce telephone calls.
Preferable to other booking appointment software used in the past.

Cons

None noticed since using the software.

I have been doing life coaching and small business consulting and am about to start doing mental health case management. I just got my LLC and am doing everything by myself. It's a lot of work, but companies like vCita, that do a few things really well, have been making it possible for me to put my business together. I have been extremely concerned for the confidentiality of my client information (who wants to be hacked, really?), but I have also needed to make sure I can get paid beforehand or store a credit card. vCita is HIPAA compliant, whichi s a huge relief, although I found out HIPAA compliance is only relevent if you deal with insurance companies, which I don't.

Through emails over two weeks, Kylee K. has patiently answered all of my questions. With every answer, she has shown me how much vCita can actually do, how flexible it is, and how customizable it is. I am going to be advertising and launching in the next few weeks and I am confident that if I have problems, they shouldn't be with vCita.

Pros

Easy to use, great customer support, and the articles for explaining things actually explain them, so you don't have to google it even after getting an answer.

The things I asked about that they didn't have, Kylee gave me the link to a features suggestion forum for users and encouraged me to list the features there. She also invited me to beta test for an AWeber integration, so I would assume that asking about your email marketing provider would be a good way to let their development team know which ones to make API's for first.

Cons

The only email marketing integration is Mailchimp and I have AWeber. This is annoying, but not a deal breaker.

There is not two factor authentication for admin and users. I don't know that two factor authentication would be useful for clients, but I would really like this for account holders and anyone who can else who would be using it on the emplyee side.

There is no way to sort clients by date since last appointment, appointment type, or anything else.

Using Vcita cut down on my "no show" rate and it freed up time now that I don't have to take appointments over the phone. I just renewed my subscription for another year because it is one of the best business tools to make life easier, to save time, and to make more money.

Pros

Love the app, love that it reminds my clients by text and email, love that it takes payments so that I don't have to. I also love the CRM.

Cons

The only thing I think it is missing is an email campaign option like Infusionsoft. I would love to schedule emails to remind clients of my other products, services, and events. That would be the last piece to allow me to increase my income.