vCita LiveSite Software
vCita LiveSite is a customer relationship management (CRM) solution designed for small businesses that offers interaction tracking, lead routing, lead management and mobile CRM within a suite.
vCita LiveSite combines different streams of customer communication into a single platform. It integrates with business websites, social media accounts and email systems, which allows users to share communications across these channels. When a customer lands on a product website or responds to a social media campaign, vCita automatically pulls that customer’s details and stores them in a customer database.
vCita LiveSite features team management which allows users to categorize leads and route them to team members based on their availability and skillset. When a lead is created, it is assigned based on agent attributes and lead information. Users also receive alerts and notifications regarding phone calls, emails and social media messages.
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Calendar notification -
Add people -
Mobile app -
Document management -
Inbox -
Payment tracking
Supported Operating System(s):
Web browser (OS agnostic)
119 Reviews of vCita LiveSite
Alex from Streamline Seattle
Specialty: Maintenance / Field Service
Employees number: 11-50 employees
November 2017
November 2017
WAS CHARGED TO TRY THE SOFTWARE
Cons
In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times.
Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software.
A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable.
Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.
Response: Carl, vCita
Date: December 2017
December 2017
Hi Alex,
We're sorry that your experience using vCita wasn't positive. You're perfectly right in saying that we could have responded to you sooner and we apologize that we couldn't reach out to you just when you needed us most.
However, some claims that you make here are inaccurate. We have two subscription plans - yearly and monthly - and we clearly state on our pricing page and checkout process that our monthly plan doesn't come with a free trial period. However, following the call we've had with you on Thursday, we had fully refunded your account. We tried to get in touch with you several times but unfortunately, you weren't available to take our calls. We did leave you a VM, updating you on the refund.
Finally, the message you refer to as "bizarre and aggressive" is a welcoming message that invites your clients to your clients portal, where they can book appointments, pay online, share documents, ask a question or view past interactions and transactions that they've had with your business. Sending this welcome message to clients is completely optional - you may choose not send it out.
Again, we're sorry that vCita and our team didn't leave up to your expectations. We try our very best to deliver great service and experience to our users and I personally regret every failed communication with a client. Inevitably, not every communication is successful. We will, however, use your feedback to
learn and improve our services to ensure that we are continually aligned with our clients' needs.
Wishing you all the best,
Carl Scheit
US Customer Success Team Manager
vCita
Connie from Billings Hypnosis
Specialty: Other specialty
October 2015
October 2015
Making life so much easier!
Likes Best
I love the fact that people can schedule or reschedule their own appointments from my website or even Facebook.
Likes Least
I would like to be able to schedule group class signups from vCita, and thankfully they are working on that now! So, soon I can have class signups online, and that will save me lots of time.
Recommendations
As you compare, realize that you can spend hundreds more on other programs that have extra bells and whistles that you may never use. (Trust me, I already tried that route!) I needed something simple to understand (I don't have time to devote dozens of hours to learning new software). vCita is simple to learn, fits into my business model, and makes life easier for me!
Lynne from Thomas Noble Books
Specialty: Other specialty
October 2015
October 2015
vCita LiveSite
Likes Best
It's easy to set up, even for the technically challenged. My clients and prospects love being able to schedule their own appointments. Plus, it saves me tons of time and hassles.
Likes Least
There were some problems with my gmail account at first. However the problem was a setting on my end, not vCita. The customer service rep was great and told me exactly how to fix the issue.
Recommendations
Do the free trial. You'll be able to take it for a test drive and find is it easy to use.
Romi from Transformative Healing Arts
Specialty: Alternative & holistic medicine
October 2015
October 2015
My Review ofVcita
Likes Best
Professional schedule appearance is nice for my clients
Likes Least
The interface on the phone - the app will help me. Is it out?
Also I think that it syncs with part of my iCal settings but not others . The other day someone scheduled something when I already had something in the I -calendar . Perhaps I had that other thing set as a different color in the I cal interface as opposed to all the color that represents my clients ? Not sure why the window popped up as available to the client ?
Recommendations
Interface smoothness is helpful but I find that when I'm trying to navigate between the scheduling preferences and the rest of the tabs sometimes it gets a little confusing - i.e. Dashboard and the settings
June 2018
June 2018
Easily integrated into Wordpress sites with a plugin, clients can then self-book your time
Ease-of-use
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Pros
This was an easy setup for our Wordpress website with the added bonus of a plugin instead of cut and paste of HTML code widgets. Integrated nicely with Wordpress.
Cons
Some of the ongoing configuration or altering of settings can be daunting to the End user. Can be an overkill for some users just looking for the basics. You must have a paid plan for appointment scheduling.
May 2018
May 2018
Great software when starting my business.
Ease-of-use
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Pros
The thing I like most about using vcita as my business appointment scheduling is he ease around the dashboard.
Cons
Only downside to using the vcita was the redirection page, moving customers away from my company website.
Patrice from Nzuri Gold
May 2018
May 2018
vCita is a decent choice for appointment management software
Ease-of-use
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Pros
I love how easy it is to setup and use the software. It's easy for people to schedule appointments and it is extremely helpful at keeping things organized and running smoothly.
Cons
Sometimes the software is a little buggy and this can be an annoyance but not necessarily a deal breaker.
Jacqueline from Marketing Mastery Systems/The Management Academy
April 2018
April 2018
I use cVita on behalf of my customers to manage their email campaigns.
Ease-of-use
Usability
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Quality
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Pros
I like the flexibility of the software and its ability to customize like adding company branding and logo.
Cons
Pricing could be better. They do have different packages but if you look around at other competitors you can get the same or better features elsewhere for a lower price.
Susan M from Susan M Signer Services
March 2018
March 2018
Vcita is a reliable contact performing software
Ease-of-use
Usability
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Value
I enjoy the convenience of using Vcita to obtain leads for appointments and document services. Vcita is easy to use and inexpensive.
Pros
I've used Vcita for over 4 years and all my contact and appointment requests were received immediately. In my business niche, a prolonged notification means loss of business. Several leads and contact requests have been performed by Vcita. I can easily log into Vcita, use the dashboard to review contacts, respond, and grab the lead.
Cons
Vcita works great, but I think they are no longer connected with Wix. I'm utilizing Vcita for FREE at this time, but at some point, I'll have to pay.
David from Frontier PC Tutoring
February 2018
February 2018
The software is easy to use and is easy for my clients to use.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Better interaction with my clients who use it.
Pros
The ease in which I can set up a new item and the experience my customers get when they access the software on their device.
Cons
That I cannot get it to sync to Wave Accounting
Claudia from U.S. Coast Guard
February 2018
February 2018
Good messaging; scheduling is a little confusing and sometimes inflexible
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
Has a messaging feature to communicate with my doctor's staff. You can schedule an appointment; there are several types of appointments to choose from that indicate the length of time and purpose, as well as the price (I don't file insurance for these visits). You can see your appointment history.
Cons
Navigation can be difficult when you try to do anything that doesn't conform exactly to the normal setup. Trying to cancel or reschedule does not always work. I was billed for an appointment that I canceled well in advance; staff didn't get additional details I added to another one.
February 2018
February 2018
Deceptive 15 days "free" trial period
Ease-of-use
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Quality
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Pros
I've been looking for an online scheduling app. I've tried vCIta due to positive reviews but personally I have not used vCita long enough to discover anything positive.
Cons
1. I was trying for the 15 days free trial period. I thought I clicked the right option but the page asked for my credit card. I put it in thinking I wouldn't be charged after 15 days. Nope I was charged immediately.
2. Slow or no customer service response after multiple requests.
3. Over priced for what it offers. SMS / texting feature isn't free.
4. Setup isn't as easy compared to Square or Flexbooker.
Joelle from Now She Speaks
January 2018
January 2018
This program has been a game changer in my business
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Adds to my bottom line significantly and is easy to use!
Pros
I love the ease of being able to gather information, send out information and use this as a reservoir for my clients and potential clients to come to
Cons
I wish there was a way to do recurrent billing and I wish there was a way to take certain appointment types and allow people that wanted that appointment type to override a block in my schedule
Christopher from Teach Me Tech
January 2018
January 2018
A terrific combined customer experience manager
Ease-of-use
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Quality
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All in one solution for CRM, Accounting, and Scheduling
Pros
I love that this one app and web software acts as my invoicing system, accounting software, scheduling system, and CRM.
Cons
I have only two issues with vCita.
1. Accounting is not very robust. I wish it offered better reporting and filters when watching over the business finances.
2. I would like more control and customization over the look of the invoices. They are very functional and they make it easy for me to send and get paid. I would like to be able to customize the look more and add more options like a la carte services and custom services.
Brenda from BJs Tax Service
January 2018
January 2018
So far, so good!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I like the fact that my customers and I receive confirmation of our appointments. I also am pleased that it is easy to use.
Vincent Tan from Vincent ENT clinic
January 2018
January 2018
happy with the product
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
ease of use. works smoothly. reliable.integrates well with website. many functions. works over windows and smartphone apps
Cons
the price. If only there can be price discounts for developing countries.
yet discover others as of now
Sandra from Top Lines
Employees number: 2-10 employees
December 2017
December 2017
We use this a our main-online-booking system
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Good price/value. We could implement and integrate this solution very quick which we liked veyr much.
Cons
Support is very slow and does not answer questions proper at all. As a customer I have to track my questions several times
WINSTON from STRATEGIC BUSINESS ASSOC.,LLC
Employees number: 1 employee
November 2017
November 2017
AWESOME,AWESOME,AWESOME
Ease-of-use
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Product Quality
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Pros
I just want to thank you for Vcita and commend you on the company you've built and sustained. I've been an entrepreneur for 10 years and I know it's not easy. I admire what you've accomplished. I've been using Vcita for many years, I have seen it grow, and I'm excited for where you guys are headed.
I also want to thank you for the grace you've extended to me during times of trouble. You didn't have to, but God's given you and your team great hearts.
I look forward to many more years together.
Jackie from Jafra Cosmetics
November 2017
November 2017
I'm blown away! My website is gorgeous, the support team rocks, using Vcita has tripled my business!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I'm the girl that hates computers! I feel so bogged down & almost paralyzed when I have to "figure out" how to navigate through new programs & software!
But with Vcita, I feel like a pro. It's been so easy for me to master. All the way from the desktop version to the mobile app!! It's given me the confidence I need to manage my business.
Cons
When navigating through my contact list, I will stop at a clients info & get what I need.
But when I'm done & try to go back to the contact list, it takes me back to the top. (At the A's)
And it's pretty slow scrolling all the way back down again.
Chris from Westfall and Associates, LLC
November 2017
November 2017
The Lead Funnel Starts with Vcita
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more.
Pros
This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com
Cons
I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.
Tyrone from TMW Enterprises Paving & Maintenance
Employees number: 2-10 employees
November 2017
November 2017
really helps a small contractor like my self stay organized
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
a Organized system to engage with my potential customers 24/7
Pros
customers can create their own file when reaching out to us thru our website and request appointments
Cons
when using the app to share a Doc typing message really slow to show up on screen
Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )
Orly from Everyday Counseling and Coaching Services, LLC
November 2017
November 2017
Support is hard to reach , takes hours to get a response. Was put on hold with VERY annoying music.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Scheduling feature is good.
Pros
The scheduling feature. With some adjustments it will be much better, like color code appointments and such.
Cons
As I said before, customer support is hard to reach, almost as if there is no one there. When I finally got someone on the line she lacked the knowledge to help me and seemed eager to finish the call. I am moving to a new website very soon and need someone with knowledge to answer a few questions.
Maeva from Le Petit Salon de la Chanson
Employees number: 1 employee
November 2017
November 2017
Vcita enter my life because I had to take an online apointment for me ! Since then, I became a user.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cohesion !
Pros
Online apointment is really helfull but I can also manage my client's email a better way. I have nearly all what I need to mange my clients with Vcita.
Cons
I don't really like taking a lot of time setting my vcita calendar... when I'm not available or when I have to set spécific days and hour available.
Adam from Roberson Coaching and Development , LLC
November 2017
November 2017
Fantastic solution for small business scheduling and client retention.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Customer service and their attention to the client's needs shows that they care about their users more than about making money.
Pros
The scheduling flexibility and control is valuable beyond words. You have the ability to organize services and set specific parameters for each.
Cons
Minor bugs with the App Version that do not translate over to the PC Version. Otherwise, I have not experienced any "cons" that are beyond the learning curve of new software.
