vCita LiveSite Software

Pros

I like the flexibility of the software and its ability to customize like adding company branding and logo.

Cons

Pricing could be better. They do have different packages but if you look around at other competitors you can get the same or better features elsewhere for a lower price.

I enjoy the convenience of using Vcita to obtain leads for appointments and document services. Vcita is easy to use and inexpensive.

Pros

I've used Vcita for over 4 years and all my contact and appointment requests were received immediately. In my business niche, a prolonged notification means loss of business. Several leads and contact requests have been performed by Vcita. I can easily log into Vcita, use the dashboard to review contacts, respond, and grab the lead.

Cons

Vcita works great, but I think they are no longer connected with Wix. I'm utilizing Vcita for FREE at this time, but at some point, I'll have to pay.

Better interaction with my clients who use it.

Pros

The ease in which I can set up a new item and the experience my customers get when they access the software on their device.

Cons

That I cannot get it to sync to Wave Accounting

Pros

Has a messaging feature to communicate with my doctor's staff. You can schedule an appointment; there are several types of appointments to choose from that indicate the length of time and purpose, as well as the price (I don't file insurance for these visits). You can see your appointment history.

Cons

Navigation can be difficult when you try to do anything that doesn't conform exactly to the normal setup. Trying to cancel or reschedule does not always work. I was billed for an appointment that I canceled well in advance; staff didn't get additional details I added to another one.

Pros

I've been looking for an online scheduling app. I've tried vCIta due to positive reviews but personally I have not used vCita long enough to discover anything positive.

Cons

1. I was trying for the 15 days free trial period. I thought I clicked the right option but the page asked for my credit card. I put it in thinking I wouldn't be charged after 15 days. Nope I was charged immediately.
2. Slow or no customer service response after multiple requests.
3. Over priced for what it offers. SMS / texting feature isn't free.
4. Setup isn't as easy compared to Square or Flexbooker.

Adds to my bottom line significantly and is easy to use!

Pros

I love the ease of being able to gather information, send out information and use this as a reservoir for my clients and potential clients to come to

Cons

I wish there was a way to do recurrent billing and I wish there was a way to take certain appointment types and allow people that wanted that appointment type to override a block in my schedule

All in one solution for CRM, Accounting, and Scheduling

Pros

I love that this one app and web software acts as my invoicing system, accounting software, scheduling system, and CRM.

Cons

I have only two issues with vCita.

1. Accounting is not very robust. I wish it offered better reporting and filters when watching over the business finances.

2. I would like more control and customization over the look of the invoices. They are very functional and they make it easy for me to send and get paid. I would like to be able to customize the look more and add more options like a la carte services and custom services.

Pros

I like the fact that my customers and I receive confirmation of our appointments. I also am pleased that it is easy to use.

Pros

ease of use. works smoothly. reliable.integrates well with website. many functions. works over windows and smartphone apps

Cons

the price. If only there can be price discounts for developing countries.
yet discover others as of now

Pros

Good price/value. We could implement and integrate this solution very quick which we liked veyr much.

Cons

Support is very slow and does not answer questions proper at all. As a customer I have to track my questions several times

Pros

I just want to thank you for Vcita and commend you on the company you've built and sustained. I've been an entrepreneur for 10 years and I know it's not easy. I admire what you've accomplished. I've been using Vcita for many years, I have seen it grow, and I'm excited for where you guys are headed.
I also want to thank you for the grace you've extended to me during times of trouble. You didn't have to, but God's given you and your team great hearts.
I look forward to many more years together.

Pros

I'm the girl that hates computers! I feel so bogged down & almost paralyzed when I have to "figure out" how to navigate through new programs & software!
But with Vcita, I feel like a pro. It's been so easy for me to master. All the way from the desktop version to the mobile app!! It's given me the confidence I need to manage my business.

Cons

When navigating through my contact list, I will stop at a clients info & get what I need.
But when I'm done & try to go back to the contact list, it takes me back to the top. (At the A's)
And it's pretty slow scrolling all the way back down again.

Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more.

Pros

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

Cons

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.

a Organized system to engage with my potential customers 24/7

Pros

customers can create their own file when reaching out to us thru our website and request appointments

Cons

when using the app to share a Doc typing message really slow to show up on screen
Customers get confused when filling out the appointment Location instaed of the address they mention the name of the place like ( my House , or driveway , or patio, // since we do driveway and patio work they just miss understand it is the address of the meeting )

Scheduling feature is good.

Pros

The scheduling feature. With some adjustments it will be much better, like color code appointments and such.

Cons

As I said before, customer support is hard to reach, almost as if there is no one there. When I finally got someone on the line she lacked the knowledge to help me and seemed eager to finish the call. I am moving to a new website very soon and need someone with knowledge to answer a few questions.

Cohesion !

Pros

Online apointment is really helfull but I can also manage my client's email a better way. I have nearly all what I need to mange my clients with Vcita.

Cons

I don't really like taking a lot of time setting my vcita calendar... when I'm not available or when I have to set spécific days and hour available.

Customer service and their attention to the client's needs shows that they care about their users more than about making money.

Pros

The scheduling flexibility and control is valuable beyond words. You have the ability to organize services and set specific parameters for each.

Cons

Minor bugs with the App Version that do not translate over to the PC Version. Otherwise, I have not experienced any "cons" that are beyond the learning curve of new software.

Ease of taking payments and invoicing for services

Pros

Invoicing and doc library and the website widget for scheduling and taking payments. Ease of use and cost effective when considering the payment platform build in with Stripe

Cons

Can attach more than one doc from the library to the same recipient. Not a lot to mention here over all the program is a good investment.

Love having my clients book online and syncs with Google calendar.

Pros

1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile

Cons

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Pros

Easy to setup, somewhat flexible, comprehensive set of features, integration with Google, helpful support team. Approaching the all-in-one CRM, scheduling, and cart solution I've been wanting since I started in business over 10 years ago.

Cons

A bit pricey /mo, but I paid up front and got a discount code so that shaved a lot off the bottom line. There are some missing features I need to make this a total solution for me, so I am still using some other tools on my website to fill the gaps, like ScheduleOnce and Paypal buttons. I'd love to eliminate the need to cobble bits together, as I've had to do since day 1. vCita is the closest I've come.