About Connect CRM

VinSolutions Connect CRM is a cloud-based customer relationship management system specifically designed for the automotive retail industry. Connect CRM helps dealerships effectively process and nurture leads by integrating dealership systems, processes and tools to deliver a single view of the customer across the dealership. VinSolutions is a Cox Automotive brand.

Connect CRM gives dealerships full control of how leads are managed with fully flexible, customizable processes that can be changed by authorized users at any time. These customizable processes, as well as enterprise capabilities that enable multi-store dashboard views, make Connect CRM well-suited for dealerships of any size or structure.

Connect CRM enables trackable, multi-channel communi...


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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Connect CRM

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

January 2019

Kyle from McKenney Chevrolet Buick GMC Cadillac

Verified Reviewer

Company Size: 201-500 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2019

The Superior CRM

I have been using Vin for six years and have worked in other dealerships that did not use it. Resource management and inventory control are easily managed within it. Desking and interaction with other software is seamless and thoughtless. You can't go wrong with this CRM.

Pros

VinSolutions is the superior CRM software out there for the car business. Customer management is at it's absolute finest and easiest to manage with this user-friendly software.

Cons

Vin doesn't really have drawbacks. It is superior to other car industry software in every way imaginable.

April 2020

John from Hansel

Company Size: 201-500 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Vinsolutions is by far my favorite!

Extremely satisfied.

Pros

The tech and development team at Vinsolutions is amazing! We have customized our CRM at all different user levels to fit our needs. We even have some “custom” elements no one else has to search our inventory while desking to find the most profitable vehicles quickly and efficiently!

Cons

You do have to work with tech support a lot to get the CRM tuned but once you get used to Vinsolutions it’s hard to work with any of the competition!

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

May 2018

Too many bells and whistles to work well

Well we are glad it's free because our parent company uses it. I have used 4 different CRM tools and this one seems to have a lot of issues. but it helps the sales team stay on track, but only until the sale. Then for some reason, this tool fails.

Pros

It's nice to look at. Most CRM tools can be an eyesore. This tool doesn't make me want to claw my eyes out.

Cons

It may be ok to help your sales team keep info straight, but it cannot do very simple tasks like sending letters, have multiple templates in use at one time, etc. We have tried repeatedly to get some basic followup set up and it has been a nightmare.

March 2019

cody from Toyota

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2019

Best CRM Software for Automotive Dealerships

Pros

The user interface is very simple and easy to use. The user interface is more modern and up to date unlike the other CRM softwares I've used over the last decade. It isn't plain jane and incorporates many different colors and and images that make using the program a lot easier and the learning curve is much easier than other CRM softwares. This is the go to, the gold standard for Automotive CRM software.

Cons

Cons to this program are the constant reminders to call your clients and to email if your manager requires that. It is really annoying to be constantly reminded to call someone or email them, everyday.

December 2016

Hillary from Matt Saxe Chevrolet Buick

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2016

Great Value, Flexibility and Ease of Use

I love VIN Solutions. I swear by it. Not only am I able to integrate this CRM with a TON of different vendors (Autosoft, Auto Alert, Flex F&I, ect.) but it is incredibly easy to use. I enjoy the reporting capabilities as well. It makes it very easy to track our leads, appointments and contact ratio for all leads!

Pros

Ease of use, reporting capabilities, flexibility for follow up process, other third party integrations

Cons

customer support general is terrible.