Vtiger Cloud Software


Vtiger is a cloud-based customer relationship management (CRM) solution that caters to small and midsize businesses and helps them to manage their interactions with existing and potential customers. It offers sales automation capabilities, email marketing functionality, help desk, invoicing and project and inventory management.

Vtiger's web-to-CRM forms capture contact information directly from site visitors. It includes custom reporting with filters that allow users to manage specific lead characteristics. The solution's support portal allows customers to search through a database of past issues and resolutions. On the back end, support agents can create, document and track issues with automated follow-ups. Customers can monitor the status of their issues from open to close. Files, documents, invoices and quotes can all be shared through a client portal. 

Vtiger integrates with Microsoft Outlook and has mobile applications available that enable users to access the solution remotely. Services offered are billed monthly. Support is available via phone, email and other online resources.



110 Reviews of Vtiger Cloud

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 110 reviews

December 2018

Benjamin from Yactraq Online Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Used it for a SaaS biz CRM

Unified our different teams on the overall vision as well as daily activity of the company. It quickly took the place of internal email threads. having all the comms on a client in their account space was very helpful - to see their past interactions with Tech Support as I was preparing to expand our services with the client.

Pros

The customizable dashboard. Able to make my daily agenda/screen look the way I wanted and feed me the info I needed for Sales.

Cons

we were the first users of our biz type (in 2013) so there were not many 'best practices' to be followed.

December 2018

Kimberly from OppenheimerFunds

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

A tool for productive communication.

Pros

Vtiger is a basic service for effective sales management. It helps your company to handle with sales, email campaigns and follows on changes. Here you can manage everything connected with sales and stay in touch with your customers and clients. We are sure that you need to try Vtiger for your personal needs and business issues. This service will help you to find new customers and to define a target audience. In addition, it is perfect for a command work and team cooperation on sales questions.

Cons

Notifications in the mobile application do not always work and it makes some discomfort. Also, data exporting is also should be improved, because sometimes it is a little bit buggy.

December 2018

Alise from Postmates Inc.

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Effective sales manager.

Pros

Mostly, we appreciate an opportunity to use a multifunctional mobile application of Vtiger. It works without any issues provided by all useful features. You can take under control everything with a help of mobile version because of it as easy as falling off a log. Moreover, we like a freedom of planning schedules and tasks delegation. There are no bounders for personal needs.

Cons

We need to admit that there are some things that should be improved in order to make Vtiger more comfortable for usage. Unfortunately, the last update made some troubles for users. It has changed an interface a lot and these changes are rather uncomfortable.

November 2018

Santiago from Norise

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

As Sales Manager, Vtiger has helped me increase my productivity.

Pros

It's great to keep track of leads and pipeline. As a manager you will be able to monitor your sale force productivity. Customized reports are valuable.
Pricing is really good

Cons

since It requires a well structured database, at the begining could be a pain to add all of your contacts, even though you can import, you must be careful to relate contacts and organizations.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Nice CRM

It is definitely less complex than Sugar CRM but features are far too many.

Pros

Has a lot of features and we are testing them one by one before rolling out.

Cons

The number of features can get us administrators bogged down

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Competitor to Sugar CRM

We have been using this software for years now. Moved over from free edition of Sugar CRM. The UI can be improved.

Pros

Free to download and we have installed it on our web server. Easy to deploy.

Cons

The number of features is overwhelming and confusing. The UI should be overhauled completely.

September 2018

Gabriela from Stone and Style

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Very good

I think that it is a very good tool. It is good and helps administrate the process of leads.

Pros

Very good lo track leads until they become clients or discard them.
Track the lead in every step.

Cons

When importing the lead sometimes they are not well transfered.

September 2018

Olivia from K08 Sounds

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Great CRM for smaller companies

Pros

This is one of my favorite CRM softwares. I love that it is cloud based and it has many customizable features for organization purposes and customer ticket reporting. Highly recommended!

Cons

I really wouldn't change anything about Vtiger, except for updating the search bar. It could be a little more organized for efficiency.

August 2018

William from Third Hatch Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

August 2018

A good baseline CRM with capability to add advanced funtionality

We used vTiger CRM for some of our call center solutions to collect customer information and integrate with the dialer systems.

Pros

It is a solid basic CRM. It provides all of the essentials for capturing customer data and sending it off the the next step in the sales cycle.

Cons

The system is rigid, so making changes to match your internal workflow may not be super easy to accomplish. Also, integrating a payment solution may be more work than necessary.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

August 2018

The most agile CRM software for small companies with basic tech knowledge

Pros

It is very easy to set and to configure for people who have limited sofware / IT skills. Tipical processes related to B2B sales can be quickly implemented using the main features of the basic package. vTiger gave our company freedom to change databases, relations between them and front-end layout inside the same sales team.

Cons

Sometimes the application gets stucked and we need to restart / re-login to keep working. Linking employees inbox mail accounts to the vTiger to have everything syncronized gave us some troubles and was harder than we expected.

June 2018

Alejandro from Aluna Formación y Educación S.A.S.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Vtiger open source it's very easy to use and a lot easier to start with it.

Free product, and forums support.

Pros

Easy to feed it and very customizable filters to get the info that you need.

Simple Interfaz and fast menus.

Cons

If you need specific plugins you will need some support.

Open source can have personalized moduls installed, but its hard to do it by your own.

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Totally Friendly Cloud CRM!

Pros

The software is extremely configurable, easy to use and Cloud, which means access from anywhere with an internet connection. There are 3 different versions that vary according to the organization needs.

Cons

The free version is quite limited in comparison with the subscription version, as well as is not a Cloud version but an on-premise solution.

May 2018

Emmah from GREEN KENYA CORPORATION LIMITED

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

Highly customizable

Pros

The software is so easy to set up and get started with, i love it. One can filter how they want to view all their customers.

Cons

None. Vtiger is highly customizable and it s so simple to install add-ons to the software.colors can also be changed to match the needs of the user

May 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great customization options.

Pros

We use this tool to manage our leads and it has great customization options. The reports section is very helpful.

Cons

Nothing as of now. We are able to customize the tool according to our requirements. Totally hassle free

May 2018

Migdelia Meriyela from GB Advisors, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

My experience has been good, I adapted quickly to his method despite being a bit complex

Pros

What I like most about vtiger is that it is very complete, flexible and adaptable to the needs of the company, since we have needed to adapt some modules at their opportunity and it has been possible, and it has been wonderful to take the sales opportunities of a orderly manner

Cons

In spite of being very complete, it is quite complex, it is difficult to adapt to your work method since it breaks with the traditional

May 2018

benard from nls global solutions

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

May 2018

Customer relations at its best

Pros

Vtiger is highly cusomizable and has very many features that are useful in todays customer relation management softwares

Cons

The software is web based and so for one to access even clients contacts, one has to have an active internet connection

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Love Vtiger, easy to use and great CS

ease of use

Pros

Easy to navigate
Create custom webforms instantly
Great Customer Service
Operates extremely smooth
Cheap to use
Easy to move prospects through sales process

Cons

no inventory management
didnt have a bookings calendar separate to the prospecting calender.
its a generic crm - is actually a pro for customisation to suit your own business

April 2018

Jose A from GB Advisors, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

CLoud based CRM for Everyone with some hints and tweaks

sales planing and automation, from leads development, sales process, post sales, support, help desk for internal and external customer, projects, case studies, and renewals. collaboration across the teams from support, finance, quoting, purchases and approvals.

Pros

Easy to use environment

GUI

Easy integration with 3rd party apps for email, calendar, contacts, telephones

Always improving products on the cloud version

Collaboration with ease

workflows across the whole sales process, including post sales

Cons

sometimes it freezes

after every update there could be a hiccup

sometimes sync settings and integrations got lost

invasive notifications

annoying sounds

change of buttons placement tend to confuse after you get used to it

April 2018

Mario from Dillon Health

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Customer support

4 of 5

Functionality

1 of 5

April 2018

Employee Benefits Broker

please have staffing employed with English speaking folks

Pros

Not sure...nothing presently- do not know or understand how to implement.the name.nothing presently i like about the product.

Cons

The inability to effectively communicate with your staff. Understanding the dialog and language is VERY DIFFICULT. Couple with the fact that your techs move too fast on the different platforms

April 2018

Surabhi from Sagittarius Peripherals

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

vTiger Open Source version is a pretty good CRM

Pros

It has all the basic features expected from a CRM. We are able to manage sales pipelines and sales person performance.

Cons

Hard to install and manage on your own. Many of the more useful features are paid plugins. But still worth it.