Vtiger Cloud Software


 

Vtiger is a cloud-based customer relationship management (CRM) solution that caters to small and midsize businesses and helps them to manage their interactions with existing and potential customers. It offers sales automation capabilities, email marketing functionality, help desk, invoicing and project and inventory management.

Vtiger's web-to-CRM forms capture contact information directly from site visitors. It includes custom reporting with filters that allow users to manage specific lead characteristics. The solution's support portal allows customers to search through a database of past issues and resolutions. On the back end, support agents can create, document and track issues with automated follow-ups. Customers can monitor the status of their issues from open to close. Files, documents, invoices and quotes can all be shared through a client portal. 

Vtiger integrates with Microsoft Outlook and has mobile applications available that enable users to access the solution remotely. Services offered are billed monthly. Support is available via phone, email and other online resources.

 

Vtiger Cloud - Contact view
 
  • Vtiger Cloud - Contact view
    Contact view
  • Vtiger Cloud - Email campaign report
    Email campaign report
  • Vtiger Cloud - Dashboard view
    Dashboard view
  • Vtiger Cloud - Reports
    Reports
  • Vtiger Cloud - Settings
    Settings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

88 Reviews of Vtiger Cloud

 

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Software Advice Reviews (41)
More Reviews (47)

Showing 1-20 of 41

Andrew from Uncle Gus Marina and Resort
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Beginner

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I m excited to see how it can streamline our business over the next 6-12 months and we come to learn its full capabilities

Pros

I thought it had a very quick learning curve for a product with so much functionality. I worked on setting up the contact module for a day before scheduling a training to make changes and understand some of the functionality that I did not understand. The training was interactive, through a screen share, which was a huge plus. I am very happy we chose vTiger!

Cons

I was a little overwhelmed at first seeing all the functionality that comes with the program. It made me feel a little inadequate at first but the training helped ease my anxiety and I am confident we will be using vtiger to its full strength within the next 60-90 days.

Review Source
 
 

Joanne from Brighter Futures
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Vtiger is phenomenal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since connecting with customer reps and the other support team via the telephone support line - I've been blown away at the level of technical support your team can provide. Prior to the phone line, we would use the chat line - but that was not very effective due to time lags. Now I'm very satisfied with the level of support and the product.

Pros

The workflow triggers and ability to customise
The filter views and ability to customise how the data gets viewed
The report views and ability to customise

Cons

Without Vtiger support - it's difficult to figure out the more complex workflows. But the support team have been phenomenal in helping troubleshoot where required.

Review Source
 
 

Dirk from Trescal
Specialty: Maintenance / Field Service
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Vtiger introduction

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to praise Pratim and also the rest of the support team for their help and dedication

Pros

Ease of use and the flexibility to tailor it to the company's needs. Quick Support. Good reporting possibilities

Cons

I haven't come across any so far apart the Outlook plug in doesn't work always very well and recently it doesn't work anymore if you have a high resolution screen

Review Source
 
 

James from MSP Remote
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

VTiger from Open Source to The Cloud is a Huge Benefit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

VTiger in the Cloud gives enterprise crm solution on a small business budget. The options and functionality are amazing.

Cons

I wish they had more options of combining the support and sales features on a smaller plan but the all in one plan is great.

Review Source
 
 

Christian from LabStats
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Fantastic Service and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

vtiger has been great for us because it is more comprehensive than many CRM solutions we have tried or used in the past, allowing us to handle sales, support, billing, and ongoing customer interactions. We have also found it to be very flexible and customizable, eliminating some of the other software services we have used outside the CRM, like project management software.
However, the very best thing we have found about vtiger is that they pay close attention to our requests for support and our feedback for product improvement.

Cons

Business reporting is somewhat limited for our needs. Third party solutions exist, but don't work with the cloud hosted version, which we use.

Review Source
 
 

Aleksey from Optessa
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very strong customer service. Integrates with just about anything for free using Zapier.

Pros

Very strong customer service, gets back to me in very short time. Customer support agent helped me with custom requests no other CRM providers would even discuss.

Cons

I was concerned that vTiger did not integrate out of the box with many other softwares that I use. But then I found that using Zapier I was able to resolve this for free and even got richer functionality.

Review Source
 
 

Santiago from Norise
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

so far, so good using the tool

Pros

Is a complete tool that tracks each step of the sales and marketing stages. More over, is great to be able to create campaigns. Support is fast

Cons

I reported a bug when using multiple pipelines. It takes a while to settle the required initial configuration for my company

Review Source
 
 

kris from Skytel
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

V Tiger

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

n/a

Pros

Helpful and knowledgeable , The staff there always helps and is very professional. I have some issues sometimes with overall knowledge of Vtiger, they help.

Cons

Language Barrier; loud background noise; sometimes the staff is not as knowledgeable as one would think they should be.

Review Source
 
 

David from A&D Group, Inc.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Really good CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

great product

Pros

a lot of features, really good alternative to ZOHO. affordable pricing and quick support response !

Cons

no US based support

Review Source
 
 

Premayogan from Pentoz Technology
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Best CRM for outbound sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In simple words, it helps you in growing your business.

Pros

Comparing to other CRM in the market vTiger is best.
It has best features and functionalities.
Reports on your fingertips.
All in one software.
Good customer support.

Review Source
 
 

Luke from UniGuard
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Flexable and Customisable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent features and fully customisable! Vtiger can keep track of just about anything you need it too.

Cons

I'd like to see an interface designed more for simplicity and ease of use as it can sometimes take a while for non internet savvy users to get used to everything.

Review Source
 
 

Craig from GotBot Pty LTD
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Well structured and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You guys have done a great job

Pros

Sales, project and Case module. I worked on vtiger roughly 10 years ago (ran elastix and had the application available). Your application has made a massive jump from the free open source days

Cons

the print template configuration. I struggle to create a sales order and invoice template the way I wanted it formatted.

Review Source
 
 

Steven from ZENData
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Without Vtiger my company would have not survived

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After my partner quite, I had to find a solution to manage all my quote, invoice, opportunities etc. that would be as easy & automated as possible.
Vtiger was the solution that saved me

Pros

the solution is perfectly working the first day and you can customize with great help from the team for it to be perfectly tailored to your needs

Cons

some plugins are missing... The plugin marketplace is quite new, and there are a few plugins missing.

Review Source
 
 

steve from fadempo ltd.
Specialty: Banking
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great product and support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support team, always there to assist. Have a good understanding of protocols and procedures

Pros

User interface is very easy to use, customisation is relatively simple
Workflows are easy to follow/setup.

Cons

Some higher level integrations are not possible at this time
Payment integrations etc. Deeper customisation of the customer portal would be an advantage. To integrate PSPs into the portal.
Customise the "quick tabs" etc.

Review Source
 
 

Ron from eXp Realty
Specialty: Real Estate
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Best Kept Secret for Best of Breed CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have tried so many CRMs it's ridiculous trying to find the holy grail and I think I've finally found it. Vtiger CRM is a well designed CRM that's fast, easy to understand, pleasing to the eye and very customizable. For the monthly subscription price you get a lot of value for this much power. The software comes in two flavors (SAS and Open Source) so it can meet almost any small to mid-sized business need.

Pros

Beautiful User Interface
Fast
Intuitive
Fully functional apps for iOS & Android
Good value for cost of subscription
Excellent customer & technical support

Cons

The plug-in for Outlook 2016 is buggy
Task alarms cannot be set for a specific time
More YouTube Videos: This is a very powerful system. More videos would assist the user base and relieve the support team
Needs more external integrations

Review Source
 
 

Matt from Event Tech
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Vtiger flexibility allows users to work in their own way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A very impressive product that brings our business into focus

Pros

With Vtiger it is easy to start slow and turn on modules as needed. This thing could run your entire business if you let it.

Cons

We experience less than great integration with on-premise exchange 2010. Manually tagging emails takes a lot of time.

Review Source
 
 

Sabrina from QCAM Currency Asset Management AG
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

generally easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

generally easy to use. individually graphics and good widgets for dashboard. support always ready to help.

Cons

1. After implementation some features are not changeable anymore. When we create new contact it doesn't overtake the whole address block from organization.
2. sometimes it needs to many clicks to save an update
3. we have problems to implement Vtiger "Add-ins" in Citrix
4. When I added email to a contact it is not possible to delete it anymore

Review Source
 
 

Eric from SX Homes
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great customer support and really good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM.
Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value.
API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available.
Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management.

Cons

Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’.

Review Source
 
 

Eduardo from My Special Book
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

vTiger, a CRM company that tries harder

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

VERY IMPORTANT!!! and I asked for it many times, especially for small companies, is mandatory to be able to sign with different names (and different signatures) in each of the different mailboxes that we are able to have. For instance: I'm the CEO but sometimes I have to reply an email as if I were the woman at support@mycompany.com (the solution that suggested me is to change my name and last name in the preferences, this is not a way to solve this problem). I'm sure that many small companies have the same problem. I have at least 4 different domains and almost 10 mailboxes in my account.
THIS MATTER IS EXTREMELLY IMPORTANT!!!
Best regards, Eduardo

Pros

Compare with other CRM option is a great value for money (especially for a small company like ours).
You work very hard and steadily to improve your product (we witnessed it over the years)
The support is great.

Cons

Email campaigns need to be improved (for ex.: is very complex to resend an email campaign to those who unopened it. I would like to operate on the list of people in the email campaign reports as the list of emails that bounced or clicked without having to open one by one each contact)
A better way to order the email templates and the email campaigns.

Review Source
 
 

Bill from Economy Travel
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Simple, Quick and to the point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great combination for pricing and features.

Pros

VTiger is a traditional CRM but with a full fledge Email marketing product all in one package. It is simple to use for the front line employees yet it is customizable in the back end to do pretty much what you want to do. With workflows, you can automate pretty much anything.

Cons

I want workflows to do more things. I would like to be able to group together workflows together, Group/sort lists ETC.

Review Source
 
 
 
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Showing 1-20 of 47


April 2018

April 2018

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You are able to have your sales, products, and supply chain all under one software. Invoice creation was a huge asset

Cons

-Hard to customize
- You cannot customize the layout of the software or change the theme
-Troubleshooting with customer service was tricky
-extrapolating proper sales data was difficult

Review Source: Capterra
 

Rickell from port authority of jamaica
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

I can say that it is very productive and clear platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Near unlimited capabilities with what you can make it do and track for your business.

Pros

Most complete CRM solution with many features out-of-the-box, now even better with professional Breeze theme. Prices are good. User friendly. Easy setup. Easy to use, free, adaptable to any need, lead generation, use in cloud

Cons

The site can be a little slow sometimes bogging you down with all the information it is storing. Mobile App not very great. Should improve mail templates and experience.

Review Source: Capterra
 

Vivienne from Code Blue Mix
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Excellent software, which is nice and easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With the support of this platform it was quite elementary and simple to plan meetings. The Vtiger platform contains a mobile application, which is always under the hand. I like working capacity. You can create what you need. I also like the price it is quite pleasant. Vtiger certainly helped me to become much more organized in my work. I can always plan ahead of my day. The mobile application allows me to manage and keep my personal business under control in real time and it's very convenient. Good and fast support that can help at any time.

Cons

I have difficulties with exporting data, but it's all possible to eliminate it and it's not so critical. In addition, notifications in the mobile application do not always work.

Review Source: GetApp
 

Russell from Mockup Science Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great CRM for SME

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Vtiger CRM is very powerful with almost all modules you need and suitable for any team or company. The best part of the Vtiger CRM is that the opensource code that you can place on your own server and make any changes you need. On Vtiger website, we almost can find manual for every module and a lot of documents, the Help Center makes the beginner easy to follow and success set up the new CRM. In addition, the technical support is always helpful and patient.

Cons

More resource should be allocated for QA team, which I find lacking. I do not understand why you are creating a new function, but this function creates a regression for another function. Also, do not forget about support, sometimes my requests were not processed for a couple of weeks.

Review Source: GetApp
 

Jose from overseas supplier

April 2018

April 2018

Versatile and customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the way it offers to integrate with other systems and the Dashboard.

In this case, a customer wanted some more visibility on the Sales and Marketing teams. More specific, how was the yield on a leads database.

I didn't need to reinvent anything. Just throw data to vTiger via API and give the managers some vTiger acoounts and i was set.

8/10

Cons

It's difficult to think in weaknesses in vTiger.

Maybe the permission system for updating resources via API: you need to be in a specific group and you can't customize it, for one.

Review Source: Capterra
 

Vicki from Mockup Science Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Excellent system to modify and customize to our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can say that it is very productive and clear platform. I can do all my working facilities faster. Vtiger CRM is an amazing simple system of tracking and recording emails or phone calls. Also it has intuitive and totally functional apps for iOS & Android. Vtiger is very useful for our daily needs and it also makes it easier for our auditors when they have to collect specific data from our administration and sales processes. It is very visual and they can see account names, dates, quotes, files... at a glance. Another area that is key for us is the one we use for our Technical Department. Also, their support team is great, always willing to help and their documentation is very complete.

Cons

Never had a problem with tools which I'm using all the time. Vtiger CRM is a perfect working software which doesn’t have any bad and big problems. I like to work with all of the tools which I can use. The platform is easy to understand.

Review Source: GetApp
 

Lionel from 777 Bets
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Excellent program for small and medium enterprises

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Strongly recommended. Easy to install and use. Competitive price compared to others in the market. The best in support. I would like to say that this is really a very good and interactive solution for increasing your entire sales system. I would like to say that this is a stabilized solution and allows you to largely achieve the company's goals. With this program you can manage all your contacts. Makes work faster. An amazing simple system for tracking and recording e-mails or phone calls. I can say that this is a very productive and understandable platform. We improved our work with preconfigured and customizable analytics. Ideally suited for having the most open and understandable list of contacts, which makes it possible to find the right contact.

Cons

The postal manager is not so friendly, for example, when I receive a response in my letter, he does not automatically join the leadership or opportunity. Sometimes the synchronization and integration settings are lost. I would like to see stronger reporting capabilities built into free software.

Review Source: GetApp
 

Antonio from GB Advisors, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

vTiger User for CRM activities in a Reseller Partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consolidate in one applications the differents need of the process to interacts with our customers since the sales stage until the service and support side.

Pros

You can consolidate multiples process in a single platform (sales, product catalog, contacts, project management, service contracts, case management). Integration with gsuites lets you sinc calendar, add new contacts based on emails, email features. Integration with twilio lets you start phone call based on the contact information and record this activities. Dashboard features to obtain of your differents tasks. Easy to setup and customize. You can add new modules if you needs.

Cons

The interactions between the differents modules can be improve, in order to relate the differents entities of the interactions with our customers.

Review Source: Capterra
 

Miguel from GB Advisors, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy To use and customize CRM Tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better understanding fo client needs and a more indepth knowledge of the stages in where an oportunity sits, i find very useful the cases module it help us to keep track of incidents regarding our customers.

Pros

*- Easy to Use, intuitive and not much traininig needed.
*- Easy to customize to your needs.
*- Alot of very interesting modules.
*- Dashboards and mail integration is one of my favorite modules.

Cons

*- Bad Support.
*- Updates sometimes messes with your configurations.
*- Search module can improve alot.

Review Source: Capterra
 

Paulo from SUPERNOVATEL
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very customizable CRM Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can create quotes, make invoices, the support is really fast and they improve the software monthly

Pros

I can create module from the ground and relate to existing info in the CRM, is very simple to use and have the necessary features that a CRM Tool needs.

Cons

Their mobile app needs to improve and there's no integration with Mac Mail, but they have an integration with Gmail.

Review Source: Capterra
 

Elizabeth from Priority Payment Systems South
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Easy to use and does almost everything I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Trackability and accountability within my company is the biggest benefit. And ease of use for non technical users.

Pros

Ease of use, storage capacity, privacy, application add ons and customer service. Allowing the different roles within my company certain accessibility parameters, but does have limitations.

Cons

Separate modules don't easily connect for systemic workflows. Customer service. Amount needed to spend to get extra storage and flexibility for workflows. Accessibility to block groups of users from doing certain things.

Review Source: Capterra
 


February 2018

February 2018

Felt in over my head shortly after stepping into the product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Wow was it customization friendly. Most everything is customizable. Had all the big features you would want.

Cons

I am unfamiliar with PHP and administering PHP software so it took me a while to catch on to how to do things.

Review Source: Capterra
 

Adriana from Custom Mosaics, Inc.

January 2018

January 2018

Easy to use but could use a better interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a very affordable program that does the job. It's easy to add new customers and to keep up with tasks. My most used feature is the calendar - it's very helpful that there's both a shared calendar and a personal calendar.

Cons

I'm not a fan of the user interface. It always looks like it's still loading. They could do a better job of organizing the dashboard.

Review Source: Capterra
 

Anne from Machine Tool Bids

November 2017

November 2017

You will need a good IT person

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Lots of features and options that can allow collaboration between different job functions and business areas.
The ability to customize everything is at the same time the best and worst feature of the system.

Cons

User interface is not intuitive. It took forever to get everyone up to speed and even longer for people to really start using the system.
We don't use half of the available functions because setting things up is so time consuming, and we don't have a dedicated programmer or IT person to troubleshoot when things are working the way they should.
We spent so much money in paid tech support and add-ons that I think we would have been much better off shelling out a little more for a better CRM and having to do less to customize it.
If you have too many chron workflows running at the same time it really slows things down.

Review Source: Capterra
 

Alejandro from Casa de Libertad
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Lots of features, not easy to implement or customize

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Price is affordable, and value is a lot once you get it going.

Pros

You can set it up for a huge company or an small one. It has tons of customizable features you can play with to set it exactly for what you need. The implementation can take a lot of time, but it is there. How every client/person is accounted for, with every action in their history is really useful. The Use of you own Email is also a great feature. Importing inventories in Bulk is also a huge help. Price is not bad considering all you get.

Cons

It takes forever to customize. And lots of literature to read just to do one thing. It is worth it once is going. But also with use it get bigger the system does not "flush" old data, so backups need to be supervised so you can manually flush or delete useless or old info/data. I personally would search for another app before agreeing on using this one. But if the company is big probably this is the one to use.

Review Source: Capterra
 

Garry

June 2017

June 2017

Great product for micro and large businesses. Excellent Support from Vtiger.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The flexibility to add Modules and fields and change the name of fields. As I use this daily for managing my clients in the office and on the road the email functionality and the Mobile App are very very useful. Vtiger respond quickly to requests AND have over the years actually implemented ideas I have put forward.

Cons

Out of the box, the 15-day trial allows the user to see Everything that the product can do...This is fine if the user has some CRM experience however if the user is new to CRM then it is quite overwhelming...That said their Help system is very user-friendly and the new user can get the CRM going quickly. Or the User can get assistance from the Vtiger Partner Network.

Review Source: GetApp
 

Daniel from AuDAX Business Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great CRM - One of the best in the World

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Product Scope, Easy to Use, Friedly, 3rd part features, Very good Workflow feature, and others. In fact one of the best cost benefit CRM in the world.

Cons

Implementing and configuring it is more difficult than not Open CRM's. Considering the user experience we need to use Power BI or another BI to complement the existing dashboards.

Review Source: GetApp
 

Rafael from Catalgest
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

The CRM near to little companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

We are using Vtiger Crm two year, we knowed it in our hosting , intall it for free.

We never used CRM, but now we have a lot of information about our business process, customer, etc.. is very important that you can work in all different devices and (mobile, tablet, pc)

Is very flexible with user, super-user, etc...

Pros

Is very easy to install and in the first step y for free

Cons

The online version perhaps a little spensive

Advice to Others

The commencial team can use it without informatic experience

Review Source: Capterra
 

Geoff from Compass IT Compliance
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Jack of Too Many Trades?

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients.

On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured.

On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road.

Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product!

Pros

Pleasant user interface, customizable, easily accessible, awesome support

Cons

Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas

Review Source: Capterra
 

Brandon from Priority Business Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Above and beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support is amazing and always super knowledgeable. They really go the extra mile. The application in its entirety is quite impressed and continues to grow.

Pros

Near unlimited capabilities with what you can make it do and track for your business

Cons

The site can be a little slow sometimes bogging you down with all the information it is storing.

Advice to Others

it is a one stop shop for all your needs. I believe the sales and support insights are the most attractive.

Review Source: GetApp
 
 
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