





Sales insight






Supported Operating System(s):
Web browser (OS agnostic)About Vtiger CRM
Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score, track and close resulting deals and support teams to access complete customer history and provide support.
Key features include web forms, email and SMS campaigns, lead scoring, sales insights, appointment scheduling, approvals, team mailbox, document tracking, automated workflows, work orders, inventory management, case routing, surveys and project management.
All customer data is stored in a single database that offers a unified view for marketing, sales and support teams. The system can be customized to suit the needs an...
Sales insight
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2019
Paulo from SUPERNOVATEL
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
Easy to use and customizable
I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.
Pros
Its really easy to use and there are many options to customize the user experience
Cons
As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited
Reasons for Choosing Vtiger CRM
I prefer vTiger cause is cost-effective and really easy to configure and use.
October 2019
Carlos from COMPU-DATA International, LLC
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2019
Vtiger CRM vs Competition
overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.
Pros
The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.
Cons
There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.
Reasons for Choosing Vtiger CRM
We chose this because it addressed all 3 of our needs. (sales, marketing and support) We didn't want to have to purchase a whole other software and go through a whole other set up, when we can have it all in one place.
Reasons for Switching to Vtiger CRM
Infusionsoft did not have a support ticket system and their sales portion is ok at best. The quotes aren't customizable the way Vtiger is.Infusionsoft is really good for marketing but that's about it.
December 2020
alfredo from consultant
Company Size: 2-10 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
December 2020
Vtiger Crm implementation
I used it for marketing and commercial company 20 or more people users, also for huge association and university, lately seem it is on so much controlled from Vtiger that is proposing their cloud vtiger, I'm talking about opensource community one
Pros
I like the fact that you can start use it fast, possibility to create custom module For who work in php, mysql environment is almost easy find solution to troubles. Not so much help online but emough for help you
Cons
Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it
Reasons for Choosing Vtiger CRM
I know it better,
October 2019
Thomas from QTE Service und Systeme GmbH
Company Size: 11-50 employees
Industry: Industrial Automation
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
October 2019
QTE Training likes VTiger
See section pros
Pros
one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.
Cons
The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)
Reasons for Choosing Vtiger CRM
Cloud based System, pricing, easy maintainable
Reasons for Switching to Vtiger CRM
Salesforce was to expensive for the small Business we are on
December 2020
Richard from Gestion Conseils 360.com
Company Size: 11-50 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2020
One of the best!
We adapt CRM to our recruitment process and we install also VTiger to manage our prospect and sales department. All's just perfect!
Pros
- Easy to configure - Easy to modify - Easy to use - Easy to adapt to your need - Complete software
Cons
- The email template could be more complete with more design
Reasons for Switching to Vtiger CRM
SugarCRM was realy good but too slow and hard to modify and adapt to our needs.