Vtiger Cloud Software


 

Vtiger is a CRM system built for small and mid-sized enterprises. It aims to help businesses increase productivity and avoid unnecessary data duplication. It offers sales automation capabilities, email marketing functionality, help desk, invoicing, project management and inventory management.

Vtiger includes tools for managing interactions with potential customers. Its web-to-CRM forms capture contact information directly from site visitors. It also includes custom reporting with filters that allow users to focus on specific lead characteristics. Vtiger tracks marketing campaigns over time.

The solution also provides functionality for managing current clients. Its support portal allows customers to search through past issues and resolutions, and is fully customizable. On the back end, support agents can create, document and track issues with automated follow-ups. Customers can monitor the status of their issues from open to close. Files, documents, invoices and quotes can all be shared through a client portal. 

Vtiger integrates with Microsoft Outlook and has mobile applications available, enabling users to access the system on the go.

 

Vtiger Cloud - Contact view
 
  • Vtiger Cloud - Contact view
    Contact view
  • Vtiger Cloud - Email campaign report
    Email campaign report
  • Vtiger Cloud - Dashboard view
    Dashboard view
  • Vtiger Cloud - Reports
    Reports
  • Vtiger Cloud - Settings
    Settings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

61 Reviews of Vtiger Cloud

 

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Software Advice Reviews (27)
More Reviews (34)

Showing 1-20 of 27

steve from fadempo ltd.
Specialty: Banking
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great product and support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support team, always there to assist. Have a good understanding of protocols and procedures

Pros

User interface is very easy to use, customisation is relatively simple
Workflows are easy to follow/setup.

Cons

Some higher level integrations are not possible at this time
Payment integrations etc. Deeper customisation of the customer portal would be an advantage. To integrate PSPs into the portal.
Customise the "quick tabs" etc.

Review Source
 
 

Ron from eXp Realty
Specialty: Real Estate
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

December 2017

December 2017

Best Kept Secret for Best of Breed CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have tried so many CRMs it's ridiculous trying to find the holy grail and I think I've finally found it. Vtiger CRM is a well designed CRM that's fast, easy to understand, pleasing to the eye and very customizable. For the monthly subscription price you get a lot of value for this much power. The software comes in two flavors (SAS and Open Source) so it can meet almost any small to mid-sized business need.

Pros

Beautiful User Interface
Fast
Intuitive
Fully functional apps for iOS & Android
Good value for cost of subscription
Excellent customer & technical support

Cons

The plug-in for Outlook 2016 is buggy
Task alarms cannot be set for a specific time
More YouTube Videos: This is a very powerful system. More videos would assist the user base and relieve the support team
Needs more external integrations

Review Source
 
 

Matt from Event Tech
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Vtiger flexibility allows users to work in their own way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A very impressive product that brings our business into focus

Pros

With Vtiger it is easy to start slow and turn on modules as needed. This thing could run your entire business if you let it.

Cons

We experience less than great integration with on-premise exchange 2010. Manually tagging emails takes a lot of time.

Review Source
 
 

Sabrina from QCAM Currency Asset Management AG
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

generally easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

generally easy to use. individually graphics and good widgets for dashboard. support always ready to help.

Cons

1. After implementation some features are not changeable anymore. When we create new contact it doesn't overtake the whole address block from organization.
2. sometimes it needs to many clicks to save an update
3. we have problems to implement Vtiger "Add-ins" in Citrix
4. When I added email to a contact it is not possible to delete it anymore

Review Source
 
 

Eric from SX Homes
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great customer support and really good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM.
Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value.
API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available.
Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management.

Cons

Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’.

Review Source
 
 

Eduardo from My Special Book
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

vTiger, a CRM company that tries harder

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

VERY IMPORTANT!!! and I asked for it many times, especially for small companies, is mandatory to be able to sign with different names (and different signatures) in each of the different mailboxes that we are able to have. For instance: I'm the CEO but sometimes I have to reply an email as if I were the woman at support@mycompany.com (the solution that suggested me is to change my name and last name in the preferences, this is not a way to solve this problem). I'm sure that many small companies have the same problem. I have at least 4 different domains and almost 10 mailboxes in my account.
THIS MATTER IS EXTREMELLY IMPORTANT!!!
Best regards, Eduardo

Pros

Compare with other CRM option is a great value for money (especially for a small company like ours).
You work very hard and steadily to improve your product (we witnessed it over the years)
The support is great.

Cons

Email campaigns need to be improved (for ex.: is very complex to resend an email campaign to those who unopened it. I would like to operate on the list of people in the email campaign reports as the list of emails that bounced or clicked without having to open one by one each contact)
A better way to order the email templates and the email campaigns.

Review Source
 
 

Bill from Economy Travel
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Simple, Quick and to the point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great combination for pricing and features.

Pros

VTiger is a traditional CRM but with a full fledge Email marketing product all in one package. It is simple to use for the front line employees yet it is customizable in the back end to do pretty much what you want to do. With workflows, you can automate pretty much anything.

Cons

I want workflows to do more things. I would like to be able to group together workflows together, Group/sort lists ETC.

Review Source
 
 

Quen from BIT Solution Pte Ltd (formerly Biomedia IT)
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Overall Feel and Feedback

Ease-of-use

Functionality

Product Quality

Customer Support

The support is fast. Especially Shifa who is always helpful and knowleadgable.

Pros

Graphical User Interface is straightforward compared 2 years ago. It's able to serve purpose on the customer tickets portiion

Cons

Probably need to study more on the workflow and processes. Im from the Support Team and still trying to learn how to configure.

Review Source
 
 

Chen Fai from Green Packet Berhad
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

It seems like a complicated system to use or manage at first impression. However, once started using I feel it is straight forward and pretty easy to do what I wanted to achieve.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Generally, it is a relatively stable solution and pretty much capable of achieving almost anything I wish to do with some tweaking here and there.

Pros

I like workflow the most! It helps me automate a lot of manual task, error checking and correction, notification, etc. Only if it is not limited! :)

Cons

Perhaps I'm still lack of exposure on the module design particularly on the relationship part. I find myself doing trial and error each time I wish to customize a module. Been using it for quite awhile and I still don't understand the relationship portion.

Review Source
 
 

Michael from Spaceworks NSW Pty LTD
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Adds great value to my business, it's easy to set up, easy to use and cost effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using CRM systems since the mid 90's and also sold them for a few years. Vtiger can do everything we used to promise customers CRM systems would do for them 15 years ago and couldn't deliver, while charging them a million dollars

Pros

1. Cloud architecture
2. Easy to re-configure as the needs of my business changes.
3. Has all the function and more that I need
4. Great support

Cons

1. Editing the calendar can be "glitchy".
2. It's challenging to get up custom fields with calculations in it. Unless you are doing it frequently it's too complex to remember how to add and edit them.
3. I believe support is based on India business hours...so there is a gap in coverage early in the day in Australia. It would also be great to have weekend support...as a business owner I don't tend to work on Vtiger during "normal" business hours.

Review Source
 
 

Mark from Self-employed
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Feature rich CRM, excellent value for money with helpful responsive support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. Feature rich product
2. Good support. Responsive to requests for support, and support staff take an active approach to bug reports.
3. Support are responsive to feature requests
4. Good value for money

Cons

1. The vTiger Microsoft Outlook plug-in requires vast improvement. I'm sure many vTiger customers who use Outlook would consider the Ultimate CRM plan if vTiger had a product available like Corrensa - https://www.corrensa.com/
2. Parts of the help guide require updating or rewriting. For example, the Calendar Setting section mentions the "Popup Reminder Interval", https://www.vtiger.com/docs/calendar-settings. This option was present in earlier versions of Vtiger where in it caused performance issues and hence its functionality has been removed. May I suggest that an annual review date is given for each page in the help guide?

Review Source
 
 

Ian from ITAlliance Computer Services
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Vtiger will deliver on anything your throw at it. I have yet to find a scenario that Vtiger could not solve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Relatively easy to setup and great post support. I like the way it is able to scale whether for a small or a multi department (complex) business

Cons

Customer Portal needs some cosmetic upgrades: Theme variety would be great. Also useful to have Contacts with more available fields on the Customer Portal

Review Source
 
 

Anoop from CodeGreen Systems
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Amazing customization available, Exceptionally good customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is one of a kind of CRM where you can make it to an ERP as the level of customization is amazing. Customer support is exceptionally good and very responsive.

Cons

Would love to see a bit more modern UI and bit faster response on page loads. Absolutely nothing else short of.

Review Source
 
 

Joseph from Everywhere Wireless
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

The GOLD Standard

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I'm extremely satisfied with service and plan a long relationship with vtiger.

Pros

*Non-Stop customization (The standard work flows were good, but the new EXPRESSION options are PHENOMENAL!)
*Excellent and able customer service team
*Representatives available via phone, chat, or email
*Excellent help and tutorial documents
*Phone System integration
*API Integration (Utilizing our billing / Ticket System / Router infrastructure to manage a clients account)

Cons

*We would prefer a test site before we make options or customization go live. Currently the only option is to start a free trial or host my own internal site while testing.
*To much customization (I would like to see more examples of traditional setups and how you envision items to work besides us making our own SOP that works for us. )

Review Source
 
 

Laurence from Mind Magician
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Effective and Extremely Customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the price I don't think vTiger can be beat in terms of bang for buck because of all the features and functionality in the product.

Pros

Ease of use, customization, workflow management, email integration and campaigns. It's a solid CRM which offers more functionality than other far more expensive CRM's out there.

Cons

The developers take too long to fix bugs and introduce important feature updates. Certain features aren't very well implemented which means that you have to work around them.

Review Source
 
 

Andrew from MEDI+SIGN
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great CRM! Great Value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that there are management modules for multiple domains outside of sales. Project management, Customer Support, Marketing, all within one system.

Cons

Some of the modules do not work well with each other so the workflows are always as smooth as they can be. Whenever this is the case I let Vtiger support know and they usually generate an update to fix the issue.

Review Source
 
 

Stan from Anti-Slip Anywhere
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

A quality CRM with his challenges, however good value for your dollar.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using vtiger for more than a year now and although we had many challenges in the beginning because of language issues as this is an india-based CRM. This is not a good or bad thing just something to be aware of! I will say I have noticed the team that now answers the phone understands our concerns much better. However as a user of this CRM and working with their staff I have come to realize I must be patient and very carefully explain the challenges we are having so they can be fixed. If you have the patience to work with the V tiger team they seem always willing to help. Although I have been frustrated number of times my overall rating described Within. I would and have recommended vtiger as a quality CRM. I do always mention that you must be patient when I'm referring somebody. They are up and coming and have lots to do however the price at which the CRM is available is Affordable and reasonable based on what you were getting and where they are going. Use them and enjoy them as a CRM provider just be sure to be patient.

Pros

it does many things, has many modules many of which I still don't use, I look forward to using them!

Cons

Language barrier, training is poor because they already know their CRM & talk to us like we know it

Review Source
 
 

Leonardo from Metodo NEC
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

GREAT SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Vtiger is easy to use, it has optimized my selling process, the support team is very efective. very recommended.

Cons

sometimes the support is better via mail with more complex inquiries, but other than that vtiger is great

Review Source
 
 

Arun from HackerEarth technologies Private limited.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Vtiger - The best CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Strongly recommend to other business partners. Value for money with great functionality and intuitive user friendly interface.

Pros

Fantastic user interface, Great functionality and integrations with google calendar are the highlights of this product. We have been able to get great sales insights after embracing Vtiger CRM.

Sandeep has done a fantastic job and gone to great distance to ensure effective implementation and after sales support for HackerEarth. We appreciate and applaud his commitment to walk the extra mile to ensure customer success and satisfaction.

Cons

Response time sometimes is slow. The product is fine, but sometimes there are issues related to page loading and other small stuff.

Review Source
 
 

Vimal from Info Submit
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

My business experience with Vtiger.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer is exeptional and they are very helpful when you are in a situation.

Pros

Very organized and easy to manage for my business and my customers. I use the system for my whole business.

Cons

When the updates are done, there is not enough testing done to insure that everything is functional.

Review Source
 
 
 
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Showing 1-20 of 34

Anne from Machine Tool Bids

November 2017

November 2017

You will need a good IT person

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Lots of features and options that can allow collaboration between different job functions and business areas.
The ability to customize everything is at the same time the best and worst feature of the system.

Cons

User interface is not intuitive. It took forever to get everyone up to speed and even longer for people to really start using the system.
We don't use half of the available functions because setting things up is so time consuming, and we don't have a dedicated programmer or IT person to troubleshoot when things are working the way they should.
We spent so much money in paid tech support and add-ons that I think we would have been much better off shelling out a little more for a better CRM and having to do less to customize it.
If you have too many chron workflows running at the same time it really slows things down.

Review Source: Capterra
 

Alejandro from Casa de Libertad
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Lots of features, not easy to implement or customize

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Price is affordable, and value is a lot once you get it going.

Pros

You can set it up for a huge company or an small one. It has tons of customizable features you can play with to set it exactly for what you need. The implementation can take a lot of time, but it is there. How every client/person is accounted for, with every action in their history is really useful. The Use of you own Email is also a great feature. Importing inventories in Bulk is also a huge help. Price is not bad considering all you get.

Cons

It takes forever to customize. And lots of literature to read just to do one thing. It is worth it once is going. But also with use it get bigger the system does not "flush" old data, so backups need to be supervised so you can manually flush or delete useless or old info/data. I personally would search for another app before agreeing on using this one. But if the company is big probably this is the one to use.

Review Source: Capterra
 

Garry

June 2017

June 2017

Great product for micro and large businesses. Excellent Support from Vtiger.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The flexibility to add Modules and fields and change the name of fields. As I use this daily for managing my clients in the office and on the road the email functionality and the Mobile App are very very useful. Vtiger respond quickly to requests AND have over the years actually implemented ideas I have put forward.

Cons

Out of the box, the 15-day trial allows the user to see Everything that the product can do...This is fine if the user has some CRM experience however if the user is new to CRM then it is quite overwhelming...That said their Help system is very user-friendly and the new user can get the CRM going quickly. Or the User can get assistance from the Vtiger Partner Network.

Review Source: GetApp
 

Daniel from AuDAX Business Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great CRM - One of the best in the World

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Product Scope, Easy to Use, Friedly, 3rd part features, Very good Workflow feature, and others. In fact one of the best cost benefit CRM in the world.

Cons

Implementing and configuring it is more difficult than not Open CRM's. Considering the user experience we need to use Power BI or another BI to complement the existing dashboards.

Review Source: GetApp
 

Rafael from Catalgest
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

The CRM near to little companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using Vtiger Crm two year, we knowed it in our hosting , intall it for free.

We never used CRM, but now we have a lot of information about our business process, customer, etc.. is very important that you can work in all different devices and (mobile, tablet, pc)

Is very flexible with user, super-user, etc...

Pros

Is very easy to install and in the first step y for free

Cons

The online version perhaps a little spensive

Advice to Others

The commencial team can use it without informatic experience

Review Source: Capterra
 

Geoff from Compass IT Compliance
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Jack of Too Many Trades?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company has been using vTiger for the past 2 years. To give a little background, we are a 25 person company that provides IT Security Services to clients. Within those 25 employees, we have sales reps, marketing reps, and auditors who provide the services to our clients. We use vTiger for our CRM as well as our project management tool for our active engagements with clients.

On the CRM side, I find vTiger to be okay. Not great, not terrible, just okay. Some of these reasons include a lack of intuitiveness to the system and the alert system is not good. The biggest sticking point for me is the alert system. When I set a task to follow up with a client or prospect, I want to get a reminder, not an email. I get hundreds of emails per day to the point where I shut my email down or it will consume my entire day. Thus, when vTiger sends me an email telling me to follow up with someone, I may not get it till the following day. While not a big deal, I would prefer an alert (pop-up notification) in the system at the day and time I scheduled it. I know that I could go into the tasks area and see what is due each day, but I am busy and need something in my face to remind me, not something I need to search for. Also, I don't find the system to be incredibly intuitive overall but honestly, this might be how my company has the system configured.

On the positive side, the system is highly configurable to meet the needs of your business and whatever you need which is great. The only caution that I would have is that you can over customize the system which can become a challenge later down the road.

Overall I would recommend vTiger but you have to know what you are getting into and if you can handle the limitations with the product!

Pros

Pleasant user interface, customizable, easily accessible, awesome support

Cons

Overwhelming at times, possibly tries to be too much to everyone as opposed to being focused on a couple of specific areas

Review Source: Capterra
 

Brandon from Priority Business Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Above and beyond

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer support is amazing and always super knowledgeable. They really go the extra mile. The application in its entirety is quite impressed and continues to grow.

Pros

Near unlimited capabilities with what you can make it do and track for your business

Cons

The site can be a little slow sometimes bogging you down with all the information it is storing.

Advice to Others

it is a one stop shop for all your needs. I believe the sales and support insights are the most attractive.

Review Source: GetApp
 

Shason from Potomac Mills Center

January 2017

January 2017

Vtiger CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vtiger is a basic open source CRM tool for small business that wants a free CRM tool to use. With the free tool, you do have to pay for support.

Review Source: Capterra
 

Liz from Priority Business Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Vtiger CRM Review - Support and Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience with the support staff has been unmeasurable. They are extremely patient and work with me to meet my business needs. They also take the time to explain issues to me so I can increase my knowledge base.

What I like best is vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.

Pros

vTiger Functionality: Being able to create modules from scratch with correlating workflows. With a basic understanding and the help of the amazing support staff I have been able to do almost anything my business has needed and further my knowledge base. This has worked for my company which is a mix of service and sales.
The technical support provided via the Live Chant is excellent. They are always so helpful and patient. Even when the additional research was needed on their end to help me they always get back to me in a timely manner.

Cons

I think the software does an excellent job and most of the needs are solved by an available ad on. Most things I have disliked through the year with working with the CRM were from lack of knowledge. Once educated the system meets all needs thus far.
If anything I would say the contact module, I wish when opening cases only contacts tied to the merchant dba would appear and just not anyone with a related name. I am currently digging into this further.

Advice to Others

This is a very hands-on tool that requires you to have an understanding of what your company needs and tweaking to make it work. This is not out of the box ready to be used by a company. It needs to be customized to fit needs. It takes a support employee to work with and set up. Be prepared to take time to set this up to your company needs, it is worth the work!

Review Source: Capterra
 

Snehal from Expenzing.com

December 2016

December 2016

Light App, good to use. Needs to be more flexible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been using Vtiger since about 6-7 months now.
Overall, it's a good app with wide functionality. Takes a little while getting to know the features etc and on how to fully utilize all its features.

Review Source: Capterra
 

Roberto from Il Tetto S.r.l.

December 2016

December 2016

I'm gettin' older while Vtiger is running!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The most peculiar thing to say is .....slowness. When uploading some pics or files I can go washing my car, cooking my favorite pasta or bring the dog out for a walk.
Many features are unused, unuseful and redundant! It could be improved and personalized but I'm so disappointed in time wasted upon it that I can't effort the changes.

Review Source: Capterra
 

Bhairavi from Expenzing
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Very Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Vtiger for over six month. It is the best low cost CRM at the pricepoint. It is efficient and fairly easy to use once it's setup. The customer support team is very helpful, CRM's have a way of becoming complicated and they are happy to help you configure easily.

Overall its a great experience.

Things that can improve -

1) Mobile app dashboards are not as flexible as the web app. Since we are on the move we would like to view certain info or have ready access to our lists. The app functions very slow, keeps you wondering if it will crash.

2) Email campaign and templates can get better. Although an integration with Mailchimp is available. Having better designs and user experience on existing templates would help.

One of the major reasons why we are limiting our use on the mail campaign on vtiger and continue with a thirdparty provider.

Pros

Prices are good. User friendly. Easy setup.

Cons

Mobile App not very great. Should improve mail templates and experience.

Review Source: Capterra
 

Luca from Il Tetto srl
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

easy to use, complete, free

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time

Pros

Easy to use, free, adaptable to any need, lead generation, use in cloud

Cons

For professional use, you must rely on companies able to develop solutions vtiger

Advice to Others

The advice is to try it, has nothing less than more popular and expensive products

Review Source: Capterra
 

Tess from Euro Parts

November 2016

November 2016

Overall a great CRM. Community edition availability and development is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Community edition and overall it has been great. Needed a few tweaks to make some of the basic functionality work with our business in Canada. Had to adjust the way Quotes/Invoices/PO's/Sales orders calculate tax to work by province. Out of the box would have worked but involved typing in the tax which leaves a lot of room for errors.

Ongoing development of the community edition is great with newer versions coming our fairly regularly and with decent (paid) support or availability for migrating to the latest versions.

Extensive marketplace for additional modules and features. Seems to be a good steady development of extensions from third party's.

One of the very few open source CRM's that had inventory management. Its very basic but a basic need for tracking inventory count is often essential. a more extensive inventory module would be nice in the future. but for simple needs and single warehouse solutions it works.

Review Source: Capterra
 

paul from osit computers
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

great software needs more free modules for basic stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we had to change taxes tables and pay some simple things like a pdf printing feature, It worked great just missed some basics we had to develop. good news is, any change we want to make we could find or find someone to make it happen. in future as continue to use it we think its going to continue to be great

Pros

easy to customize easy to find help changing it

Cons

not complete needs more work in the business parts of inventory

Review Source: Capterra
 

Curtis from GlossWorks

November 2016

November 2016

Excellent CRM Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used vtiger CRM for about 4 years when our company first started. We found it had all the features we needed, however, after growing, we needed a CRM with added functionality of real-time work orders for our crews in the field and had to switch to another CRM provider.

Review Source: Capterra
 

Jonathon from Euro-Parts
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Fantastic Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using Vtiger 6.5 Opensource to revamp our entire CRM ticketing system. The software is super easy to use with a few added (paid) extensions the customization is very easy and can be modified nicely for anything you want. More advanced features are available at a cost but are great.

Few features i would like to see added in the future to create a more robust all in one software but overall would recommend it for anyone in need of a simple to semi complex crm. Not the prettiest UI but functions great.

Seems to have a pretty active community of developers as well as a supportive community to troubleshoot any issues.

Not all crm's have an out of the box inventory tracking built in. this was the big seller for me. again some more out of the box features could be added to this for a more robust solution.

Overall after testing a few crm's, vtiger had its limitations but its simple to use, easily customized, lots of available extensions, and inventory tracking is what won me over.

Pros

Easy to use and to customize
Big community of developers and support community
Continued development and updating with new features
A lot of out of the box features
on demand and open source available
Inventory tracking

Cons

Open source needs a paid extension to sync with Accounting software
Needs a few features to be a more all in one solution (not including accounting)

Review Source: Capterra
 

Richie

August 2016

August 2016

vTiger for B2B sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.

Pros

Cloud based, access from anywhere.
Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
Easy to learn.
Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.

Cons

The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.

Advice to Others

You can also get the 'freeware' version and host it yourself, which we tried at the beginning. Don't bother, the online hosted version is well priced and has continual updates with new features.

Review Source: GetApp
 

manuel

July 2016

July 2016

Extremely customisable CRM with powerful automation tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vtiger workflow's basically direct the company. From sales funnel to email marketing, invoicing, forecasting and project mapping. Not only this, but it is also possible to create custom modules and fields to tailor it to my business as much as possible.

Pros

Solid product and flexibility

Cons

Can't create marketing lists from Custom Modules

Advice to Others

Try to think what you would ideally need, then work with worflows and custom fields and make it happen.

Review Source: GetApp
 

Mauro from INKOO engineering SL
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

A great technical support for a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I spent differents weeks before to decide which CRM was the best for my small company. At the end I decided for VTiger because no need an system integrator to adapt it to the company needs (no add costs) and integrate in only one program an CRM (marketing and sales), a support suite, an inventory suite (price book, invoice, payements, etc.) and a projects suite.
Last but not least and it make the difference, VTiger have a very good help desk support! Every time that I use the live chat, I'm sure that in one minute you will be attended from an CRM expert that can solve your problem instantly and in a very kind way.

Pros

simple to use and modify, have a good GUI, an Outlook 365 plugin that working properly, no need an system integrator to adapt it, good price role, a very good help desk support and a very low time to start to use

Cons

do not have a Windows Phone App

Advice to Others

100% recommended without any doubt!

Review Source: GetApp
 
 
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