Vtiger Cloud Software

please have staffing employed with English speaking folks

Pros

Not sure...nothing presently- do not know or understand how to implement.the name.nothing presently i like about the product.

Cons

The inability to effectively communicate with your staff. Understanding the dialog and language is VERY DIFFICULT. Couple with the fact that your techs move too fast on the different platforms

I m excited to see how it can streamline our business over the next 6-12 months and we come to learn its full capabilities

Pros

I thought it had a very quick learning curve for a product with so much functionality. I worked on setting up the contact module for a day before scheduling a training to make changes and understand some of the functionality that I did not understand. The training was interactive, through a screen share, which was a huge plus. I am very happy we chose vTiger!

Cons

I was a little overwhelmed at first seeing all the functionality that comes with the program. It made me feel a little inadequate at first but the training helped ease my anxiety and I am confident we will be using vtiger to its full strength within the next 60-90 days.

Since connecting with customer reps and the other support team via the telephone support line - I've been blown away at the level of technical support your team can provide. Prior to the phone line, we would use the chat line - but that was not very effective due to time lags. Now I'm very satisfied with the level of support and the product.

Pros

The workflow triggers and ability to customise
The filter views and ability to customise how the data gets viewed
The report views and ability to customise

Cons

Without Vtiger support - it's difficult to figure out the more complex workflows. But the support team have been phenomenal in helping troubleshoot where required.

I would like to praise Pratim and also the rest of the support team for their help and dedication

Pros

Ease of use and the flexibility to tailor it to the company's needs. Quick Support. Good reporting possibilities

Cons

I haven't come across any so far apart the Outlook plug in doesn't work always very well and recently it doesn't work anymore if you have a high resolution screen

Pros

VTiger in the Cloud gives enterprise crm solution on a small business budget. The options and functionality are amazing.

Cons

I wish they had more options of combining the support and sales features on a smaller plan but the all in one plan is great.

Pros

vtiger has been great for us because it is more comprehensive than many CRM solutions we have tried or used in the past, allowing us to handle sales, support, billing, and ongoing customer interactions. We have also found it to be very flexible and customizable, eliminating some of the other software services we have used outside the CRM, like project management software.
However, the very best thing we have found about vtiger is that they pay close attention to our requests for support and our feedback for product improvement.

Cons

Business reporting is somewhat limited for our needs. Third party solutions exist, but don't work with the cloud hosted version, which we use.

Very strong customer service. Integrates with just about anything for free using Zapier.

Pros

Very strong customer service, gets back to me in very short time. Customer support agent helped me with custom requests no other CRM providers would even discuss.

Cons

I was concerned that vTiger did not integrate out of the box with many other softwares that I use. But then I found that using Zapier I was able to resolve this for free and even got richer functionality.

so far, so good using the tool

Pros

Is a complete tool that tracks each step of the sales and marketing stages. More over, is great to be able to create campaigns. Support is fast

Cons

I reported a bug when using multiple pipelines. It takes a while to settle the required initial configuration for my company

n/a

Pros

Helpful and knowledgeable , The staff there always helps and is very professional. I have some issues sometimes with overall knowledge of Vtiger, they help.

Cons

Language Barrier; loud background noise; sometimes the staff is not as knowledgeable as one would think they should be.

great product

Pros

a lot of features, really good alternative to ZOHO. affordable pricing and quick support response !

Cons

no US based support

In simple words, it helps you in growing your business.

Pros

Comparing to other CRM in the market vTiger is best.
It has best features and functionalities.
Reports on your fingertips.
All in one software.
Good customer support.

Pros

Excellent features and fully customisable! Vtiger can keep track of just about anything you need it too.

Cons

I'd like to see an interface designed more for simplicity and ease of use as it can sometimes take a while for non internet savvy users to get used to everything.

You guys have done a great job

Pros

Sales, project and Case module. I worked on vtiger roughly 10 years ago (ran elastix and had the application available). Your application has made a massive jump from the free open source days

Cons

the print template configuration. I struggle to create a sales order and invoice template the way I wanted it formatted.

After my partner quite, I had to find a solution to manage all my quote, invoice, opportunities etc. that would be as easy & automated as possible.
Vtiger was the solution that saved me

Pros

the solution is perfectly working the first day and you can customize with great help from the team for it to be perfectly tailored to your needs

Cons

some plugins are missing... The plugin marketplace is quite new, and there are a few plugins missing.

Great support team, always there to assist. Have a good understanding of protocols and procedures

Pros

User interface is very easy to use, customisation is relatively simple
Workflows are easy to follow/setup.

Cons

Some higher level integrations are not possible at this time
Payment integrations etc. Deeper customisation of the customer portal would be an advantage. To integrate PSPs into the portal.
Customise the "quick tabs" etc.

I have tried so many CRMs it's ridiculous trying to find the holy grail and I think I've finally found it. Vtiger CRM is a well designed CRM that's fast, easy to understand, pleasing to the eye and very customizable. For the monthly subscription price you get a lot of value for this much power. The software comes in two flavors (SAS and Open Source) so it can meet almost any small to mid-sized business need.

Pros

Beautiful User Interface
Fast
Intuitive
Fully functional apps for iOS & Android
Good value for cost of subscription
Excellent customer & technical support

Cons

The plug-in for Outlook 2016 is buggy
Task alarms cannot be set for a specific time
More YouTube Videos: This is a very powerful system. More videos would assist the user base and relieve the support team
Needs more external integrations

A very impressive product that brings our business into focus

Pros

With Vtiger it is easy to start slow and turn on modules as needed. This thing could run your entire business if you let it.

Cons

We experience less than great integration with on-premise exchange 2010. Manually tagging emails takes a lot of time.

Pros

generally easy to use. individually graphics and good widgets for dashboard. support always ready to help.

Cons

1. After implementation some features are not changeable anymore. When we create new contact it doesn't overtake the whole address block from organization.
2. sometimes it needs to many clicks to save an update
3. we have problems to implement Vtiger "Add-ins" in Citrix
4. When I added email to a contact it is not possible to delete it anymore

Pros

Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM.
Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value.
API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available.
Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management.

Cons

Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’.

VERY IMPORTANT!!! and I asked for it many times, especially for small companies, is mandatory to be able to sign with different names (and different signatures) in each of the different mailboxes that we are able to have. For instance: I'm the CEO but sometimes I have to reply an email as if I were the woman at support@mycompany.com (the solution that suggested me is to change my name and last name in the preferences, this is not a way to solve this problem). I'm sure that many small companies have the same problem. I have at least 4 different domains and almost 10 mailboxes in my account.
THIS MATTER IS EXTREMELLY IMPORTANT!!!
Best regards, Eduardo

Pros

Compare with other CRM option is a great value for money (especially for a small company like ours).
You work very hard and steadily to improve your product (we witnessed it over the years)
The support is great.

Cons

Email campaigns need to be improved (for ex.: is very complex to resend an email campaign to those who unopened it. I would like to operate on the list of people in the email campaign reports as the list of emails that bounced or clicked without having to open one by one each contact)
A better way to order the email templates and the email campaigns.