WalkMe software


WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites.

The software helps drive customers to specific actions using automated tip balloons as part of the “Walk-Thrus” feature. These “Walk-thrus” can be played automatically, via a link in an email widget that allows customers to choose specific “Walk-Thrus,” or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more. 

WalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines.

Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of WalkMe

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  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Ironically, it's incredibly hard to use their product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.

    Cons

    hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use.

    They have set up a "walkme university" and require 10 hours of training and watching videos just to get started.

    They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Specright

    June 2018

    Great way to onboard and build retention

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    WalkMe is such a cool tool to take your customers down the path to success. It is so simple to build paths, and the team is extremely helpful!

    Cons

    The only thing is that because there are so many options, it sometimes takes time to learn all the bells and whistles. Really keep focus on onboarding and continuing support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    May 2018

    The most robust Self-Guidance application out there.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -In the adoption category, it is by far the most advanced.
    -Good customer service and onboarding.
    -The customization and branding within application is possible.

    Cons

    It depends on your size and if you have someone who can dedicate time to building out the walk-thrus post-onboarding.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Nemyee from HCE

    May 2018

    It helps to attract our customers to our website

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the fact of creating videos for our software and their customer service is amazing, very proactive people.

    Cons

    Not always but it gets hard to record some of the clicks, we have reported it to customer service and they solve it immediately.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Deirdre from Turbo Tax

    Specialty: Software / IT

    Number of employees: 201-500 employees

    May 2018

    Great work tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's a great tool when you're not sure on how to get through a call situation. The walkme tool is definitely an asset to my work tools.

    Cons

    When I transfer a call, it repeats the questions after the transfer is complete. I'd like a cancel button to stop it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steven from Craneware

    Number of employees: 201-500 employees

    May 2018

    Great product, but hard to use with a multi instance saas company and can only use Firefox.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.

    Cons

    Firefox is not a widely used browser anymore, and most of our clients do not have it so could not purchase it. Also, we have several instances of our product, and wanted to price out per instance making it really expensive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Fantastic Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is Fairly Easy to create a basic how to videos for our software. I like the look of the final product and how professional it looks.

    Cons

    Sometimes it doesn't record all the clicks. Could be me but it has happens more than once. Then I have to start all over again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pascale from Quorum Review IRB

    May 2018

    Great! Sets people up to succeed!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple. Easy to use. Really great customer service associates readily available to assist with questions.

    Cons

    It can be a bit complicated and confusing trying to create walk-throughs for processes that have lots and lots of steps.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pete from HomeActions | IndustryNewsletters

    May 2018

    WalkMe is a nice tool to help clients navigate your website.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform. It allows the user to select what they want to do and then be "walked-through" a step by step process to reach that goal.

    Cons

    We had to abandon WalkMe in favor of a live chat system as our platform changed so frequently, the navigation steps got outdated quickly and required constant review and reassessment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • America from DESIGNARE

    March 2018

    excellent work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight.

    Cons

    Resolve immediately any doubt that may exist. I really do not have any complaints about this company, on the contrary I am very satisfied with the results, 10/10

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jose from Trebolcoins

    March 2018

    Good Page

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have had a big adaptation with this page and my employees, they have acquired it in a good way and they are recommending each one to their underemployed. Very good everything.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rick from Surety Solutions, LLC

    Number of employees: 11-50 employees

    February 2018

    So many cool potential uses!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allows us to help our customers understand our complicated application process on our website.

    Pros

    There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable.

    Cons

    There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    November 2017

    Our tool for product intros - requires a lot of time to set up!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.

    Cons

    Their editor only works on firefox and they have been promising one for chrome for ages - yet to deliver.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Darrus from Summit Health Management

    Specialty: Healthcare / Medicine

    Number of employees: 1,001-5,000 employees

    November 2017

    WalkMe - Performs as advertised

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use. Most of the features work well and do not degrade the performance of the webpage for the end user.

    Cons

    Functionality a little iffy at times. Apps are not capable of performing basic logical operations and are mostly locked into a linear progression with little to no handling for users who may deviate from the specified path.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • John from Delivra

    Specialty: Software / IT

    Number of employees: 11-50 employees

    September 2017

    Expensive but useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui.

    Cons

    Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vince from IPI

    Number of employees: 201-500 employees

    September 2017

    WalkMe Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services! We have received great customer support, which has helped us every bit of the way. WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

    Pros

    WalkMe has a great resource management dashboard . Easy-to-use dashboard.
    I can create customized walk-throughs for our customers to utilize to learn different tasks within the software.

    Overall WalkMe is just a fun and easy product to use.
    Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us.

    It keeps us connected to our customers and meeting there needs.

    Cons

    Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kenneth from Microchip Technology Inc.

    Number of employees: 10,000+ employees

    August 2017

    WalkMe has been an exceptional tool that's added tremendous value for our training department.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Engaging tutorials for our users.

    Pros

    The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought.

    Cons

    The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Crystal from Surety Solutions, LLC

    Number of employees: 11-50 employees

    May 2017

    Impressive Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up!

    This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed.

    Cons

    None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way!

    Review Source: GetApp
  • Alison from Freeman

    Number of employees: 10,000+ employees

    December 2016

    Walkme Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Walkme has been a great tool for us as a company especially in regions where we do not have an administrator to answer questions. It's a great tool for new users in understanding not only Salesforce but company customization in salesforce.

    Pros

    Easy to install and great for new beginners

    Cons

    Lots of set up required on the back end and if you move fields around, won't capture those changes

    Review Source: Capterra
  • Ashley from Freeman

    Number of employees: 1,001-5,000 employees

    October 2016

    WalkMe Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love this software! It's pretty simple to create walk-thrus for your target audience, along with it being even easier for your target audience to download and use! Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you get!

    Pros

    How easy and quick it is to use the software from a user end, or a creator end.

    Cons

    Nothing I really dislike about this software.

    Review Source: Capterra
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