# WalkMe Software Reviews, Demo & Pricing - 2026 > Review of WalkMe Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/walkme-profile --- [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / WalkMe Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/lms/walkme-profile/reviews/)[Alternatives](https://www.softwareadvice.com/lms/walkme-profile/alternatives/) # WalkMe 2026: Benefits, Features & Pricing Wondering if WalkMe is right for your organization? Our Distribution CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview WalkMe 4.4 [(63)](https://www.softwareadvice.com/lms/walkme-profile/reviews/) Pricing Pricing available upon request ### About WalkMe WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites. The software helps drive customers to specific actions using automated tip balloons as part of the "Walk-Thrus" feature. These "Walk-thrus" can be played automatically, via a link in an email widget that allows customers to choose specific "Walk-Thrus," or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more. WalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines. Wondering if WalkMe is right for your organization? Our Distribution CRM Software selection experts can help you in 15 minutes or less. ## WalkMe User Interface ## Popular WalkMe Alternatives Main Product WalkMe 4.4 [(63)](https://www.softwareadvice.com/lms/walkme-profile/reviews/) Ratings Breakdown - 3.76Ease of use - 3.90Value for money - 4.49Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Airtable](https://www.softwareadvice.com/project-management/airtable-profile/) 4.6 [(2232)](https://www.softwareadvice.com/project-management/airtable-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.48Value for money - 4.41Customer support - 4.54Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6055)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(340)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Seismic](https://www.softwareadvice.com/crm/seismic-profile/) 4.6 [(218)](https://www.softwareadvice.com/crm/seismic-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.58Value for money - 4.65Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [Adobe Experience Manager](https://www.softwareadvice.com/dxp/adobe-experience-manager-profile/) 4.4 [(145)](https://www.softwareadvice.com/dxp/adobe-experience-manager-profile/reviews/) Ratings Breakdown - 3.92Ease of use - 3.90Value for money - 4.07Customer support - 4.35Functionality Pricing Available upon request Get Price ## WalkMe Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version WalkMe for employees Pricing available upon request Plan includes: - in-app guidance - Training - Onboarding - WalkMeX Contextual AI Assistance - Data & Analytics - Action & Experience - Insights - Flow Analytics - Custom Dashboards - Reports Read More WalkMe for customers Pricing available upon request Plan includes: - WalkMe Content & Guidance - in-app guidance - Training - Stories - Surveys - Theming - Editor - WalkMe Menu (for Web, Mobile, Desktop) - WalkMeX Contextual AI Assistance - Action & Experience Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## WalkMe Features - Features of WalkMe Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications API Asset Categorization Asset Library Asynchronous Learning Audience Targeting Behavior Tracking Blended Learning Built-in LMS Certification & Licensing Churn Management Communication Management Compliance Management Contact Management Content Creation Content Library Content Management Contextual Guidance Corporate/Business Course Management CRM Customer Database Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Data Quality Control Data Security Document Management Employee Handbook Employee Onboarding Engagement Tracking Event Triggered Actions Feedback Management Gamification In-App Training Interactive Content Knowledge Base Management Knowledge Management Launch Management Lead Management Learning Management Learning Paths/Tracks Live Chat Mobile Access Mobile Learning Modeling & Simulation Monitoring Multi-Channel Data Collection Multi-Language Orientation Workflow Management Performance Metrics Predictive Analytics Progress Tracking Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Reporting & Statistics Rich Text Editor Search/Filter Segmentation Self-paced Learning Self Service Portal Self Service Tools Single Sign On Support Ticket Management Survey/Poll Management Surveys & Feedback Task Management Third-Party Integrations Training Companies Training Management Trend Analysis User Onboarding Visitor Tracking Visual Analytics Widgets Workflow Management ## WalkMe Integrations Zendesk Suite Integration rated undefined from -1 review Olark Integration rated undefined from -1 review LiveAgent Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review Segment Integration rated undefined from -1 review See all 70 integrations ## WalkMe User Reviews Overall Rating 4.4 Ratings Breakdown 5 59% 4 29% 3 10% 2 2% 1 2% Secondary Ratings Ease of Use 3.8 Value for money 3.9 Customer support 4.5 Functionality 4.3 VR Verified Reviewer Events Services 11-50 employees Used weekly for less than 2 years Review source Reviewed October 2019 WalkMe Review 4 Was good but we could not afford there best pricing Ratings Breakdown 4 Ease of use 3 Value for money Previously 4 5 Customer support Previously 4 5 Functionality Previously 4 Pros: The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool. Cons: Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it. Read More BS Brion S. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed March 2026 I am going to writing a Walkme review because it worked well for me 5 It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis. It runs 24 hours a day, so we don't need to hire employees in each time zone and it really removes the mundane tasks from our plate. It is very good for a small company such as ourselves. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I've been at my desk since 11am so I am pretty much zoned out now, however Walkme is alright because it does answer people, it just copies information from our help articles and provides it to customers (so I don't have to), also I am relieved it did not break today. It is alright. Cons: The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails. I would love to be able to control the channel better as it seems somewhat limited. Read More VR Verified Reviewer Computer Software 51-200 employees Used weekly for less than 2 years Review source Reviewed October 2021 Disappointed Decision Maker 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting. Cons: They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request. Reasons for choosing WalkMe React Native integration Read More VR Verified Reviewer Computer Software 51-200 employees Used weekly for less than 12 months Reviewed December 2018 Extremely robust platform for digital adoption 5 Customer self-onboarding. Benefits: Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company. Cons: It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though. Vendor Response Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again! Replied December 2018 Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 2 years Reviewed February 2019 Top tool for creating interactive user onboarding 5 It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too). Cons: Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages. Read More Rick B. Verified reviewer Computer Software 11-50 employees Used other for more than 2 years Review source Reviewed June 2021 Expensive and difficult to implement 3 We did a basic implementation but the amount of time to implement and then maintain two separate sets of product documentation was just too much. They will NOT let you out of your multi-year contract. That alone should be a cautionary tale for the consumer. Ratings Breakdown 1 Ease of use 2 Value for money 3 Functionality Pros: It's a nice concept to have context sensitive help Cons: Requires a dedicated staff member and takes months to do a basic help system, which becomes obsolete with every release of our product. Read More Rick M. Verified reviewer Insurance 11-50 employees Used weekly for less than 6 months Review source Reviewed February 2018 So many cool potential uses! 4 It allows us to help our customers understand our complicated application process on our website. Ratings Breakdown 2 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: There are so many ways WalkMe can be implemented that are genuinely helpful to our customers. It takes a complicated process and gives helpful insights along the way to make it much more approachable. Cons: There is a bit of a learning curve before you can really get started making useful tools. It is also a pretty expensive solution. Vendor Response Thank you very much for taking the time to write this review, Rick. It¿s good to hear that you¿re aware of how WalkMe can be implemented solve many issues around digital adoption. We¿ve also made significant strides over the past few months to improve our data & analytics capabilities even further within WalkMe Insights. As for getting past the WalkMe learning curve, both the Community and Playbooks resources are designed to provide our customers with resources and templates to maximize the use of our Digital Adoption Platform. Please don¿t hesitate to reach out to learn more about some all our new capabilities, and we look forward to continuing our conversations on the Customer Community! Thanks again, Rick. Replied September 2018 Read More America C. Verified reviewer Used daily for less than 6 months Review source Reviewed April 2018 excellent work 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great, excellent work that I do WalkMe. It should be noted that their treatment and concern for the welfare of their customers is always in sight. Cons: Resolve immediately any doubt that may exist. I really do not have any complaints about this company, on the contrary I am very satisfied with the results, 10/10 Vendor Response Thank you very much for taking the time to write this review, and share how WalkMe has made a positive impact at DESIGNARE. We¿re also really proud to hear that you think so highly of our all-star Support Team; they¿re available 24/7 to help with any issues that you may experience. We look forward to continuing our conversations on the Customer Community! Thanks again, America. Replied September 2018 Read More Girivaru T. Verified reviewer Information Technology and Services 5001-10000 employees Used daily for free trial Review source Reviewed October 2018 Excellent Product Walkthrough tool 4 Great tool with plethora of features to increase product adoption, solve onboarding issues Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: It has immense features that helps you build walkthroughs, onboarding lists and tool tips. Cons: It is difficult to navigate and discover items. Vendor Response Thank you very much for taking the time to write this review, Girivaru. It's great to hear that WalkMe has helped Botmetric with product adoption, onboarding, and other areas. We do recommend that you take advantage of the Customer Community and Playbook resources which are designed to provide our customers with a plethora of resources and templates to maximize the use of our Digital Adoption Platform. We look forward to continuing our conversations on the Customer Community! Thanks again, Girivaru. Replied November 2018 Read More Crystal I. Verified reviewer Insurance 11-50 employees Used other for less than 6 months Review source Reviewed May 2017 Impressive Software 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: We'd been looking for something like this for a long time, but never found it. And then Walkme came along. I have never seen my boss so excited about a software tool before. We've had a few phone calls with Walkme and plan to sign up! This review is mostly about the sales process, something that I think is important to note. I reached out to Walkme and they called me back. It was a pleasant conversation, they listened, there was no pressure. We set up a call to discuss if Walkme could be a potential solution for us. Highly respect Walkme's sales process and customer service. They listen to what you need; they don't push Walkme on you when it doesn't seem like a good fit. Very professional company, highly impressed. Cons: None at the moment. I am a little worried about the setup process, but Walkme said they would be with us the entire way! Read More Showing 1 - 10 of 63 Reviews [See All Reviews](https://www.softwareadvice.com/lms/walkme-profile/reviews/) ## WalkMe Popular Comparisons [Airtable vs WalkMe](https://www.softwareadvice.com/project-management/airtable-profile/vs/walkme/)[monday.com vs WalkMe](https://www.softwareadvice.com/marketing/monday-com-profile/vs/walkme/)[IT Glue vs WalkMe](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/walkme/)[Seismic vs WalkMe](https://www.softwareadvice.com/crm/seismic-profile/vs/walkme/)[Intercom vs WalkMe](https://www.softwareadvice.com/crm/intercom-profile/vs/walkme/) [Compare All Alternatives](https://www.softwareadvice.com/lms/walkme-profile/alternatives/) ## Other Top Recommended Distribution CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **124** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **122** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **81** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **69** times Stuck Between Options? 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