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Overall customer rating: Customer rating:



Recommended by: Recommended by:

65% of users

73% of users

Operating Systems: Operating Systems:



Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:



How it's priced: How it's priced:

Monthly or annual subscription fee for each user login.

Monthly or annual subscription fee for each user login.

Contract term: Contract term:

Monthly or annual contract, renewed monthly or annually.

Monthly or annual contract required, renewed monthly or annually.

Upfront costs: Upfront costs:

Additional fees may apply for Zopim Chat or Zendesk Voice.

Additional fees for professional services, including implementation, integrations and custom configuration. Costs vary based on needs.

Recurring costs: Recurring costs:

None, beyond annual or monthly subscription fees.

Fees for flex agents and branded domain SSL hosting.

What does it cost?: What does it cost?:


Ticket management:

Omni-channel support:

Workflow automation:

Reporting analytics:

Knowledge management:

Web self-service:

SLA compliance:


Phone support: Phone support:

24/7 phone support for all plans.

Available for Standard, Pro and Business plans.

Online case submission: Online case submission:

Included in subscription fee.

Available for Standard, Pro and Business plans.

Online support options: Online support options:

Access to a help website, knowledge base and online community are included in subscription fee.

A help website, knowledge base and community is available to all customers. Additional consultation for customization and configuration can be purchased.

Training: Training:

A “Getting Started” online catalogue is included in subscription fee. Additional training can be purchased through Zen U.

Online catalogue and other training resources included in subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.