Have only recently been using AskNicely, but the set up was super simple, the customer support was amazing, and we're already getting great actionable feedback from our NPS responses.

I think this app is really worth the investment and guides you in the right product decisions.

Missing a few things I think would be common sense for the program to have.

What I loved most was how easily we started receiving reviews by using the AskNicely Intercom integration.

AskNice.ly is an elegant NPS collection tool, compatible with lots of useful integrations.

Luckily we have enough customers to justify the reasonable costs for doing our external customers. All in all I couldn't be happier.

The software is very easy to setup and manage. The interface is extremely intuitive, and it is wonderful that it integrates with our marketing automation software, HubSpot.

Outstanding Product, Necessary for Customer Feedback and Advocacy.

The only problem we had with the software is that we couldn't organize our surveys via separate campaigns.

Easy and speed of use makes it very user friendly ans an easy thing to do in my day and its a method of communication our clients like.

The surveys are easy to setup for the admin and easy for clients to fill out. The analytics we received from the surveys were very useful in making business decisions.

We did not have a 'close it' option when we were using it in-app, so a few our users became annoyed.

Easy to use, the user interface is very neat. Contacting user for further feedback is a great way to improve our software.

Just amazing, outstanding customer service - a great product, too.

I love seeing feedback from our members daily. I love that I can communicate directly through the software and that I can see if/when another team member has contacted that member.

The real time responses allowed me to stay on top of the reviews I was getting. I also liked that it was able to integrate with our existing (internal) software.

It is not very responsive in the terms of error feedback. Has no alert function (NPS alerts or database alerts).

Great product and does what it should at a good price point.

No 20-step process, this survey will get exactly what you require, and that's your NPS.

Great customer service, easy to implement, good start to out of the box automations.

The sleek UI design and the presentation of crucial information is superior than its competitors such as Delighted.

Pretty easy to get set up and use. Really useful to gather data about client satisfaction to improve the services your company offers.

Some of the multi-brand/templating features are a little limited and confusing.

Love that we're getting fast actionable insight from our customers through NPS. Helps us segment our market and focus on our customer advocates.

It confused me as it was just that simple. I thought I was missing something.

Great NPS product with easy features to close the feedback loop.

Our success is measured by churn and NPS - it's great to know where our product stands. I also talk about the findings from these reports a lot during recruitment.

The navigation through the interface can be confusing when I'm going elsewhere than my to-do list.

The ability to edit comments and post only the ones that are positive and that will help our company.

Automation used for this tool is great as it really allows you to gather more (positive) reviews fast. SMS and auto-reminders, are great features.

Everything is layout perfectly and very user-friendly. Good customer service and the software is very easy to use by my clients and can get higher rate of response.

I find students leave comments which suggest they need further support, and this was frustrating as it appeared we couldn't support with this.

HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery.

So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement.

Very easy to use - instant feedback from customers.

The smiley touch and the smiley digital provide several different teams with an opportunity to gather feedback from students in person or digitally - I really like the flexibility of this.

We found the touchless features didn't work well.

Resoundingly positive overall experience, great support from the team and a really intuitive and informative platform to use as an analyst.

The product is so easy to use, very visible, eye friendly. Everyone can vote in the survey withing seconds.

We use HoN as a touchpoint for the employees in our region. From the start the team from HoN was engaged, helpful and pleasant, we enjoyed our weekly meetings with them.

Very easy to deploy, strong reporting features, great customer support.

The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on.

It is great to have different device options such as button vs touchscreen depending on the data required.

Customer support is fantastic (survey set ups, problem solving etc.). Quick, simple and fun way to obtain feedback from our staff across a range of workplace services and projects.

We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees.

US Dollar

AskNicely is a cloud-based online survey software that helps businesses create surveys and collect feedback in real time based on Net Promoter Score (NPS). Key features include live reports, real-time leaderboards, text analytics, automated responses and one click integration.


AskNicely allows users to automatically capture feedback from customers on a daily basis or for specific events and times. Users can configure surveys including wording, logos, domain names and languages. Users can track NPS by product, channel and segments in, then share data with reports and dashboards.


Dashboards are updated in real time, and users can also access data filtering, time-based charting and text analytics. Users can respond to customer feedback directly from integrated customer relationship management (CRM) and help desk systems and forward comments to the appropriate team.


AskNicely offers monthly and annual subscription pricing. Support is available via email and over the phone.



LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Text Analysis

Text Fields

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Sentiment Analysis

Communication Management

NPS of Customers

NPS Survey Structure

Data Import/Export

Pulse Surveys

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Question Library

Question Branching

Social Media Integration

Workflow Management

Website Integration

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Chat/Messaging

Customizable Templates

NPS of Employees

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Anonymous Feedback

Monitoring

Trend Analysis

Feedback Management

Data Analysis Tools

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Search/Filter

Custom pricing based on your individual needs - please contact us to get a quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

AskNicely

Live Online

Webinars

Documentation

Videos

Euro

HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations based on real-time, high-volume data. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success services. 

HappyOrNot Smileys collect continuous, in-the-moment feedback from customers and visitors in a few simple steps. HappyOrNot Analytics connects that feedback to a time and place and lets you view the data and uncover issues, find ways to fix them, predict future performance, and engage both employees and customers. You can then make impactful changes and build customer satisfaction and loyalty to gain more efficient operations, higher lifetime value, and increased profitability. Our Success services team help you along the way, from best practices on questions to ask, to how to read the results, and further develop and integrate the usage of HappyOrNot in your organization for added value.     

HappyOrNot Smileys: Smiley Touch, Smiley Digital, and Smiley Terminal 

Our Smileys capture genuine customer feedback when and where the experience takes place, so you can understand your customers’ feelings and opinions. 

 - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement 

- Friendly and engaging design attracts people, drives maximum response rates 

- Get feedback from everybody, not only from the ones who engaged with you or purchased from you 

HappyOrNot Analytics 

All feedback data from our Smileys is passed on to our Analytics platform, the engine where the magic happens. The Analytics contains both robust and very flexible data insights sections that help you see how you're doing, analyze what is going well, and assess what can be improved. 

- Understand the details with granular data by hour, weekday, month, location, channel, and more 

- Discover the reasons through open feedback, pain points, and highlights 

- Engage and share your success with your team and customers with reports, data exports, and live sharing 

HappyOrNot Success 

We also provide additional services to ensure your use of our solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources that provide you with tips and tricks to enhance the use of HappyOrNot as your business needs evolve.

AskNicely vs HappyOrNot

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