It's great,  very insightful tool. I would recommend using it, though it can be quite slow at times.

It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Overall I enjoy FullStory and the abilities it provides.

This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...).

Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.

FullStory has been a really useful tool for analysing the user experience on the Website.

I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone.

We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.

The limited window of time that sessions are available for review, and it is quite expensive.

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not.

I recommend it for any SaaS company looking to better understand the behavior of their users.

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.

It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

State of the art product, but poor customer service and retention, unjustified price increase.

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.

FullStory gives you the ability to track and see what your prospects or customers are doing on your website. It allows you to see exactly what is going on and think of ideas on how you can help them.

If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Allows me to investigate bugs and user error super quickly within a fun to use interface.

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits.

For the price it demands, I feel the ROI is very low.

Customer service was poor. Price for minimum package was increased from USD $199 to $899.

The worst part about the Pipe Drive platform is that you cannot customize the platform as much as you could with an enterprise level platform.

Very good CRM tool that helps visually track and display the growth of leads and opportunities in a company.

It's like Trello for my sales pipeline. Fun to use and has made me better at followup and a better salesperson overall since I started using it.

Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny.

Customer service is super responsive and helped solve a couple issues when i was first learning the system.

Great experience love the mobile and the desktop portions. Super quick server responses.

I would have stuck with this software if it had not merged my calendars and copied things from previous years causing me a lot of stress, headache, and confusion with my day to day tasks.

Terrible product, lacked basic CRM functionality and migrating to get off of it was a pain.

We love how simple and effective it is, it helps you with reminder and to get super organized.

If the tool exists, there’s a good chance you can connect to it with Pipedrive. It’s obvious that they have made integrations a priority and this adds a lot of value to the platform.

Pipedrive has organized our lead gen efforts and given us a CRM we can really count on. Solid tool and solid support with a great interface.

The user interface is well designed and I like the drag/drop functionality. This was important as the primary users are our sales team, who need something fast and easy to use.

What I like the most about using Pipedrive is that it really helps me stay focused on the most important things. It has really helped me to keep my tasks organized and not leave things incomplete.

The integration with many productivity tools has a positive impact over the effectiveness in.

There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Support readily available. Very good bargain for your money.

I love this CRM, it is hands down one of the greatest for customer support I have ever experienced.

Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.

I really appreciate this platform and found it incredibly useful for the growth stage of my 8 person, international marketing Saas startup.

This is an affordable software that does a great job considering the low cost.

Pipedrive is incredibly easy to start using & very user friendly. It's easy to set up, has a good marketplace for integrations & scalable.

Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).

Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM.

It's user friendly and fun for managing leads in a way that feels easy to use.

Again, it is super easy to use. On day one you sign in and completely understand the functionality.

Pipedrive is a very powerful and good software with simple and very advanced solutions.

I have absolutely loved using Pipedrive. It's easy to use, has a great interface while still having all the features I could possibly need.

US Dollar

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.


Session playbacks in FullStory are more than just a recording, they are a view into the customer's journey. Omnisearch gives users an intuitive experience by allowing users to inspect customer activity, identify rage clicks, create funnels and review page analytics from the dashboard.


Pinpointing dead and rage clicks can help identify potential improvements to the user interface. FullStory also includes "click maps" that gives detailed page insights, including the most visited pages. This data helps you better understand the interactions made by current and potential customers. 



LongDescription

Data Aggregation

Real Time Analytics

Engagement Tracking

Funnel Analysis

Website Analytics

Email Alerts

Activity Tracking

Customer Segmentation

Real Time Monitoring

Referral Tracking

Sentiment Analysis

Single Sign On

Usability Testing

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Knowledge Management

Transaction Monitoring

Collaboration Tools

Data Capture and Transfer

Data Import/Export

Campaign Segmentation

User Journeys

Event Logs

Customer Activity Tracking

Customer Experience Management

Heatmaps

Problem Area Alerts

Conversion Rate Optimization

Multi-Channel Data Collection

Compliance Management

Real Time Data

Pageview Tracking

Performance Metrics

Scorecards

Issue Management

User Interaction Tracking

KPI Monitoring

Real Time Notifications

Time on Site Tracking

Real-time Updates

Dynamic Content

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Data Visualization

Visitor Tracking

Conversion Tracking

Multi-Channel Attribution

For Mobile

Issue Tracking

Keyword Tracking

Dashboard

Alerts / Escalation

Real Time Reporting

For Websites

Behavior Tracking

Goal Setting / Tracking

Reporting/Analytics

Widgets

Monitoring

Campaign Analytics

Trend Analysis

Screen Activity Recording

Summary Reports

Product Data Management

Link Management

Third Party Integrations

Element Analytics

Keyword Research Tools

Search/Filter

Augmented Analytics

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FullStory

In Person

Live Online

Webinars

Documentation

Videos

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.


Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools to monitor individual and team level targets, analyze sales data and generate visual reports.


Pipedrive's mailing system seamlessly integrates with multiple email service providers including Outlook, Gmail and Yahoo. Users can send and receive emails from multiple accounts using their Pipedrive account. The solution also integrates with various leading CRM tools to transfer contact details, communication history and other information across applications. Apart from these, the solution also integrates with Google Maps, MailChimp, Trello and Zapier.



File Management

Third-Party Integration

Content Delivery

Cataloging/Categorization

Lead Notifications

Forecasting

Business Card/Badge Scanning

Meeting Management

Internal Chat Integration

Text Analysis

Product Catalog

Online Forms

Property Management

Lead Engagement

Lead Capture

Performance Management

Customizable Reports

Code-free Development

Document Storage

Access Controls/Permissions

Transfers/Routing

Data Synchronization

Drip Campaigns

Sales Pipeline Management

Contract/License Management

Task Scheduling

Calendar/Reminder System

Relationship Tracking

For Nonprofits

Project Management

Data Extraction

Lead Distribution

Pipeline Management

Communication Management

Customer Database

Call Recording

Medical History Records

Offline Form

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Activity Management

Churn Management

Sales Trend Analysis

Client Tracking

A simple CRM starting at $14 per user per month subscription. It's easy to add or remove team members at any time.

FullStory vs Pipedrive

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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