Listen360
Listen360
About Listen360
Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can utilize the dashboard to gain visibility into customer's sentiment, calculate Net Promoter Score (NPS) and access performance metrics in real-time.
Listen360 allows organizations to track business operations using hierarchical reporting capabilities and capture customer feedback via Interactive voice response (IVR), outbound phone calls, emails and an online portal. It lets users receive notifications about negative client feedback and use historical information to resolve queries and improve the overall customer experience. Additionally, mar...
Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Other Top Recommended Customer Experience Software
Showing 1 - 5 of 46 reviews
Matt
Verified reviewer
Company size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2019
Game changer!
Pros
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
Cons
The number of clicks to get to the screen to address a at risk user
Michael
Company size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
March 2022
Simple to implement, valuable insights via easy-to-use interface for all levels of the org
Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.
Pros
Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting
Cons
A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.
Neil
Company size: 201-500 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
December 2022
Listen
Pros
Ease of use, graphics pulse of the customer worc
Cons
Need to have a fail safe for survey as false negatives are sometimes recorded
Chanda
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
3
FUNCTIONALITY
3
February 2020
Listen 360
Works well for what it is supposed to do. A great way to hear from your customers.
Pros
Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
Cons
Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
Christian
Company size: 1,001-5,000 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2022
Best feedback platform
Easy to use and love the ability to get clear feedback
Pros
I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores.
Cons
I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys .
