Listen360 text analytics
Supported Operating System(s):
Web browser (OS agnostic)About Listen360
Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can utilize the dashboard to gain visibility into customer's sentiment, calculate Net Promoter Score (NPS) and access performance metrics in real-time.
Listen360 allows organizations to track business operations using hierarchical reporting capabilities and capture customer feedback via Interactive voice response (IVR), outbound phone calls, emails and an online portal. It lets users receive notifications about negative client feedback and use historical information to resolve queries and improve the overall customer experien...
32 Reviews of Listen360
Average User Ratings
Overall
4.78 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2019
Matt from YMCA of Greater Tulsa
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2019
Game changer!
Pros
Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great
Cons
The number of clicks to get to the screen to address a at risk user
July 2017
Sara from Merry Maids
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Great product!
Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.
Pros
I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!
Cons
Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.
August 2021
Peggy from Home Instead
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2021
Listen to Us!
Love it!
Pros
Very user-friendly and a great tool to see the impact your business is having on your employees and staff.
Cons
No comment on this. I like the software.
Reasons for Choosing Listen360
I did not our [SENSITIVE CONTENT] did.
February 2020
Chanda from Window Genie
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
3.0
February 2020
Listen 360
Works well for what it is supposed to do. A great way to hear from your customers.
Pros
Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
Cons
Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
August 2019
Michael from Energy Fitness
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Customer Satisfaction is Top Priority
Pros
This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.
Cons
Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.
