Listen360

RATING:

4.78

(46)

About Listen360

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can utilize the dashboard to gain visibility into customer's sentiment, calculate Net Promoter Score (NPS) and access performance metrics in real-time. Listen360 allows organizations to track business operations using hierarchical reporting capabilities and capture customer feedback via Interactive voice response (IVR), outbound phone calls, emails and an online portal. It lets users receive notifications about negative client feedback and use historical information to resolve queries and improve the overall customer experience. Additionally, mar...

Awards and Recognition

FrontRunner 2022
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Slide 1 of 5

Listen360 Reviews

Overall Rating

4.78

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 46 reviews

User Profile

Matt

Verified reviewer

Company size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2019

Game changer!

Pros

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons

The number of clicks to get to the screen to address a at risk user

Michael

Company size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

March 2022

Simple to implement, valuable insights via easy-to-use interface for all levels of the org

Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.

Pros

Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting

Cons

A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.

Neil

Company size: 201-500 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2022

Listen

Pros

Ease of use, graphics pulse of the customer worc

Cons

Need to have a fail safe for survey as false negatives are sometimes recorded

Chanda

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

3

February 2020

Listen 360

Works well for what it is supposed to do. A great way to hear from your customers.

Pros

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Christian

Company size: 1,001-5,000 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Best feedback platform

Easy to use and love the ability to get clear feedback

Pros

I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores.

Cons

I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys .

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