About Listen360

Listen360 is a cloud-based customer engagement solution that enables businesses in the healthcare, franchise, fitness and service industry to collect clients' feedback using surveys and analyze received results. Executives can utilize the dashboard to gain visibility into customer's sentiment, calculate Net Promoter Score (NPS) and access performance metrics in real-time.

Listen360 allows organizations to track business operations using hierarchical reporting capabilities and capture customer feedback via Interactive voice response (IVR), outbound phone calls, emails and an online portal. It lets users receive notifications about negative client feedback and use historical information to resolve queries and improve the overall customer experience. Additionall...


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Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of Listen360

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

April 2019

Matt from YMCA of Greater Tulsa

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2019

Game changer!

Pros

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons

The number of clicks to get to the screen to address a at risk user

July 2017

Sara from Merry Maids

Company Size: 11-50 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Great product!

Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Pros

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Cons

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

February 2020

Chanda from Window Genie

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

February 2020

Listen 360

Works well for what it is supposed to do. A great way to hear from your customers.

Pros

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

August 2019

Michael from Energy Fitness

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Customer Satisfaction is Top Priority

Pros

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.

Cons

Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.

November 2019

Carrie from GoYoga

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

So important

Pretty good. Easy to set up. Easy to use overall. I’m on it almost daily and having a snapshot from the day prior in my inbox helps me plan my day.

Pros

It’s so important to get back to clients who have taken time to review and leave a comment. I love that Listen360 emails you daily with a dashboard of recent events

Cons

The filters in reporting could be easier to use. If i want to see all clients who have left comments Even using the filters i still get several without

Response from Listen360

Replied November 2019

Carrie, thank you so much for your great review! As you know, we love feedback. We are currently working on ease of reporting features in our app, along with our beautiful new UI change. Stay tuned for updates on how we can make reporting easier for you. Thank you for using Listen360 in your day-to-day!