I feel that the folks at SmartKarrot are not just selling a top-quality product but are keen on helping their customers drive value from it (Quite the Win-Win strategy!).

I liked the ease with which the entire customer success journey was established on SmartKarrot platform. It helped us map the onboarding journey as well as retention journey.

SM team is super supportive and helpful. They have a strong team to implement the product.

Overall good experience with the product, support is quite good. Well behaved and professional.

Starting from training to using the software, everything is smooth and easy. I really loved the software and recommend the same to others as well.

My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent.

SM is a product with great potential, it will greatly help customer success and business analysis if implemented properly. Their people are smart and supportive, super professional.

The platform is intuitive and has very useful set of features to help our customer success team.

Integration with native apps is very easy and the documentation has helped us to get going very fast than building each feature from ground up.

It's easy to use software with multiple features which enable the user to use all the features for better management of customer success.

The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.

The frequent updates to platform without informing us beforehand caused some inconvenience, but overall, it still meets our CS needs.

My overall experience has been a positive one. SmartKarrot makes it easy to stay organized so I’m always prepared whenever I meet with clients.

The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process.

SENSITIVE CONTENT] have been amazing to work with and are dedicated to helping our team get up to speed and succeed within the platform. They have always been accessible.

Onboarding was very simple with the help of the support team from SmartKarrot. The platform is very easy to use and team members successfully navigated the platform without much training.

SmartKarrot offers the possibility to create Playbooks to define clear guidelines to help CSMs with their daily tasks. This option is great to define processes and help new starts to go up to speed.

There's no new tab option , all activity you have to do in same tab , number of repetition in same tab.

The touchpoint functionalities are also helpful to carry out handovers among CSMs. They are a great asset to log important information of the accounts.

Responsive team in supporting any short requirements, and any issues with user claims.

I personally liked the feature where gift cards are segregated based on different categories. The customer support is easy to use.

I would suggest it can reduce the traffic a bit as the app was a bit slow when I used once...it can be because of the network but m not sure.

Overall the experience was amazing and easy...I get excited to use this app because of its variety of products to choose from.

Some offer are vague & not very clear, sometimes difficult to understand if the offers are applicable.

There is no points tracking feature. So, it is difficult to find out if we have actually availed the points after shopping.

A Wonderful experience and there was a occasion once where I was delightfully surprised by the customer support they provided. Never expected it but I received it.

It provide me various offers on online purchases and is very is easy to use.

Easy to use, has tie up with various vendors and e-commerce sites. Also, good offers and discounts are provided.

Easy rewards - selecting and retrieving gift cards is easy. Great selection of gift cards.

Overall an excellent tool to integrate your R&R requirements and employees will be happy to have many options.

Customer Support team - very knowledgeable and very supportive in answering the queries.

Very easy for employee recognition and rewarding features. East to integrate with company portals.

Good Interface, Nice offers and gift cards option.

I like how the reward system works. I work hard and it is great that this can be recognised and rewarded in such a convenient way.

No other software has best tracking records. Nice interface and user friendly.

Helps to recognize other employees, when they go above and beyond. Without vantage circle, other employees may not hear about an employee behind recognized.

Employee recognition issues are solved by vantage circle and it is easy to integrate with current employee recognition programs.

Easy to use, simple, interactive app, fast and agile customer support.

The customer support is very responsive and overall interface is really good.

Vintage circle helps to appreciate peers and reward them with points on time in an easy manner.

Its very quick and fast. You don't need to purchase gift cards in advance whenever you are in store just look into your app and generate one.

This is really an outstanding platform for any Organization to reward their employees.

It's easy to use, very user friendly and it fullfills the objective.

Its a little difficult and confusing to use at times.

Extra Savings through extra discounted price ,free insurance,, good brands.

Easy integration with our Intranet Portal to redeem points for awards received by the individual. Many options to select from in case of redeeming vouchers from different vendors.

Gives multiple options to present reconizations and has many 3rd party vendors to redeem points. Redemption process is dam easy and good customer support.

It is an amazing platform to share rewards among employees. One can get recognition in the form of points and redeem later on.

The redeem gift card catalog is easy to use & navigate. I also like how clearly the points are displayed.

The link between offers and employees' finding them is unmatched. Individuals get great offers and this becomes a phenomenon when we think of any rewarding software, this one comes to our mind.

No proper tracking of points sometimes or missing points also missing instant tracking.

I'm not sure if Deloitte limits the functionality, or if we have a simplified version, but I was not aware of a lot of functionality you wanted me to rate.

The options are limited for a regular usage. Its the same catalogue for years.

The product is too good and is easy to use and the integration process is much better.

Customer friendly, ease to use, any where any time can be used.

US Dollar

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and  Scaling Growth operations efficiently (through Intelligence & Automation).

1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
3. Our New Age Design with a PLG mindset allows for a great experience for users.
4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.

LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Activity Tracking

Customer Segmentation

Sentiment Analysis

Communication Management

Customer Database

Customizable Fields

Churn Management

Account Alerts

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Real-Time Notifications

Workflow Management

Revenue Management

Event Triggered Actions

Activity Dashboard

Predictive Analytics

Account Management

Community Management

Customizable Templates

Customer Management

Dashboard

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Monitoring

Trend Analysis

Feedback Management

Client Management

Negative Feedback Management

Onboarding

Task Management

Health Score

Search/Filter

Customizable Reports

NPS of Customers

Collaboration Tools

Win/Loss Analysis

Configurable Workflow

Reporting & Statistics

Renewal Management

Widgets

Third-Party Integrations

Email Management

Alerts/Notifications

Real Time Reporting

Behavior Tracking

Campaign Management

Access Controls/Permissions

NPS Survey Structure

Data Import/Export

Process/Workflow Automation

AI/Machine Learning

Data Visualization

Customer Journey Mapping

Customizable Forms

Drag & Drop

CES Survey Structure

CSAT Survey Structure

Chat/Messaging

Self Service Data Preparation

Visual Analytics

Web browser (OS agnostic)

Contact SmartKarrot for a personalized price quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

SmartKarrot

Live Online

Webinars

Documentation

Videos

Vantage Circle is an award-winning employee engagement and recognition platform. We help HR professionals drive Holistic Employee Engagement through our products, namely, Rewards and Recognition, Feedback, Exclusive Perks, and Corporate Wellness platforms. We use AI and machine learning to deliver easy-to-use and effective employee engagement solutions to HR. Our platform boasts a user base of 2M+ employees from 700+ clients across the globe.

Our platform also has a very intuitive and easy-to-use dashboard that simplifies HR management and provides HR professionals with a comprehensive view of their recognition program with advanced admin roles, budgeting and allocation tools, and rewards and badge configuration. We are also the preferred partner for Microsoft Teams, People Strong, and other HRMS/HCM platforms.

Our cloud-based Rewards and Recognition Program provides a customizable rewards and social recognition platform for organizations. We are a mobile-first platform enabling real-time and round-the-clock support to employees for smooth engagement with both quantitative and qualitative approaches. With features such as rewards allocation and distribution, social recognition, badges and prizes, an analytics dashboard, and many others, our products completely automate the overall process of rewards management within an organization and improve employee motivation, engagement, productivity, and satisfaction. The R&R program on our platform allows for a points-based system that enables easier budgeting and allocation of rewards as well as adds flexibility, meaning, and efficiency to the same.

Vantage Perks is the one-stop employee benefits and discount platform to supplement an organization’s perks and benefits programs, at no cost to the organization or its employees. We have a Global Catalog of popular online merchants and in-store retailers that enable employees to select benefits that align with their interests. With a simple and easy-to-use interface, Vantage Perks integrates seamlessly with the HRMS. Vantage Perks also comes with a classified solution - where employees can sell and purchase goods within the organization, ensuring a secure, safe, and trusted marketplace for all. The mobile app gives employees easy access to explore the perks and discounts, all at their fingertips. With over 2M+ employees from top companies like Infosys, Paypal, Cognizant, Aon Hewitt, Intuit, and many others, we ensure employees have a fulfilling employee experience with our benefits solution.

Vantage Pulse is an Employee Survey Tool that helps measure the effectiveness of the Engagement strategies that are put in place. It is one of the crucial products offered by Vantage Circle that helps you make quick and data-driven decisions by collecting meaningful employee feedback. Vantage Pulse is a pulse survey tool that deviates from traditional surveys by making the survey process fast, quick, and anonymous for employees. Feedback responses are made more accurate in Vantage Pulse with the help of the eNPS format. For employers, Vantage Pulse is the ideal tool that presents features like an admin dashboard, feedback loops, data-driven trends, and analysis, and questions from over 30+ categories and is incredibly accessible over multiple platforms.

Vantage Fit is an AI-based corporate wellness platform that enables organizations to nurture a healthy workforce by enabling a gamified wellness experience for a diverse workforce. Meet your workforce's wellness needs through team events and incentivize health achievements with Vantage Fit redeemable reward points.

Commenting/Notes

Real-Time Analytics

Rewards Management

Employee Management

Personalization

360 Degree Feedback

Performance Management

Progress Tracking

Rewards Points

Employee Reward Programs

Single Sign On

Peer-to-Peer Recognition

Goal Management

Manager-to-Employee Recognition

Pulse Surveys

Assessment Management

Self Service Portal

Content Management

Mobile Access

eCards

Real-Time Data

Benchmarking

Question Library

Email Reminders

Real-Time Updates

Nominations

Employee Database

Customizable Questions

Continuous Feedback

Social Recognition

Goal Setting/Tracking

Anonymous Feedback

Employee Profiles

Recognition Tracking

Summary Reports

Gamification

Rewards Catalog

Employee Portal

Employee Recognition

Template Management

Reminders

Ratings/Reviews

Vantage Circle is available across three pricing tiers. Plans vary according to the selected solution, as outlined below:
Vantage Rewards:
•   Free - Available for free
•   Premium - Contact Vantage Circle for pricing information
•   Enterprise - Contact Vantage Circle for pricing information


Vantage Perks:
•   Free - Available for free
•   Premium - Contact Vantage Circle for pricing information
•   Enterprise - Contact Vantage Circle for pricing information


Vantage Pulse:
•   Free - Available for free
•   Premium -Contact Vantage Circle for pricing information
•   Enterprise - Contact Vantage Circle for pricing information


Vantage Fit:
•   Premium:  Contact Vantage Circle for pricing information


Vantage Suite:
•   Free - Available for free
•   Premium - Contact Vantage Circle for pricing information

SmartKarrot vs Vantage Circle

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