SurveyMonkey Enterprise vs Pointerpro

RATING:

4.5

(120)

SurveyMonkey Enterprise has 120 reviews and a rating of 4.53 / 5 stars vs Pointerpro which has 244 reviews and a rating of 4.64 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (120)
4.6 (244)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 16, 2024
December 29, 2023
Pros/Cons
  • Pros

  • Additionally, its integrations with email marketing platforms make it easy to reach a wider audience and improve survey response rates.
  • What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.
  • Cons

  • The only con is that some of the features you had to pay more for. I was on a basic plan and didn't need a monthly plan so it was unfortunate that I couldn't access all of the features.
  • Also, the amount of ways to pull results can be overwhelming. It’s hard to pull the same report twice.
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  • Pros

  • Their support team is highly responsive and they also have many helpful instructional videos.
  • Generally Survey Anyplace is really easy to use, from question design, to format design and dissemination. I also really appreciate how it prepares the data and presents the summary of results.
  • Cons

  • That you have to register on a monthly basis so now I need to cancel my registration.
  • Handling is quite complicated. You really have to think first before you start - especially the design of the flow of the questionnaire is quite difficult to execute.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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2 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos