SurveyMonkey Enterprise vs Zoho CRM
SurveyMonkey Enterprise has 120 reviews and a rating of 4.53 / 5 stars vs Zoho CRM which has 6697 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Additionally, its integrations with email marketing platforms make it easy to reach a wider audience and improve survey response rates.
- What I liked the most about using SurveyMonkey was the robust set of features that suited our feedback collection purposes quite comprehensively.
Cons
- The only con is that some of the features you had to pay more for. I was on a basic plan and didn't need a monthly plan so it was unfortunate that I couldn't access all of the features.
- Also, the amount of ways to pull results can be overwhelming. It’s hard to pull the same report twice.
Pros
- Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.
- Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.
Cons
- The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.
- We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.
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