About Waitwhile

Waitwhile is a waitlist and scheduling software that helps businesses streamline the entire queuing process, from guest check-ins to notifications via SMS and email. It also offers a powerful API to facilitate integration with third-party applications.


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59 Reviews of Waitwhile

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(10)

10

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

April 2018

User Profile Picture

Mats Alexander from Auction Nation

Verified Reviewer

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

I find this software easy to use and it has helped us serve our customers more efficiently.

The speed of delivery of products, improved customer service, and internal productivity benefits.

Pros

The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Cons

We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

October 2021

Brett from Classic barber shop

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

Great combo for scheduling and waitlisting

Our business would suffer greatly without the software it does almost everything we need it to do.

Pros

The scheduling and reminder texts. The view and back end use.

Cons

Sometimes searching for future appointments is a little more difficult than I’d like

Reasons for Choosing Waitwhile

Had waitlist and booking capabilities also it is web based not app based

Response from Waitwhile

Replied November 2021

Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: hello@waitwhile.com if you need anything.

October 2021

Luis from The castro barber lounge

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

October 2021

Great system BUT

Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back

Pros

I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up

Cons

I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect

Reasons for Choosing Waitwhile

I was sold be the ease of the system then

Reasons for Switching to Waitwhile

I thought is it was better , but not

Response from Waitwhile

Replied November 2021

Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: hello@waitwhile.com

October 2021

Patricia from Sgro’s barbershop

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2021

Barbershop Bookings

Honestly I really love it! it saved us during the pandemic we were a walk in only shop for over 50 years. When we reopened the regulations forced us to change and the transition to appointments with waitwhile worked out pretty seamlessly .

Pros

Ease of use for customers of all ages they love it. On line support from staff for owner is great

Cons

I think it can allow for more customization for the users and Adminisrator to assist in brand building and ease of calendar use and color schemes

Reasons for Choosing Waitwhile

Although waitwhile was more expensive I chose it because it was easier to understand and use for our clients

Response from Waitwhile

Replied November 2021

Thank you so much for sharing your Waitwhile experience, Patricia! We're so happy to hear you love the product and that it was able to help ease the difficulty of these trying times.

July 2019

Leigh from Steamkittens

Company Size: 2-10 employees

Industry: Photography

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

July 2019

Perfect solution to virtual queuing - Fantastic product!

I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

Pros

Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

Cons

I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still