--- title: "Experience.com Software Reviews, Demo & Pricing - 2026" description: "Review of Experience.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/xmp-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Experience.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/xmp-profile/alternatives/) # Experience.com Review Custom quote Free version Free trial 1 plan Wondering if Experience.com is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Experience.com 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Pricing Pricing available upon request ### About Experience.com Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing customer (CX) and employee (EX) experience data. Experience.com enables businesses to implement CX programs to analyze feedback data and drive business outcomes With the assistance of CX experts, businesses can collect feedback from customers at every point of the customer journey. Experience.com's XMP solution deploys workflows and multi-touch surveys to build and maintain feedback campaigns. This solution provides real-time business visibility of all customer engagement such as response rates, NPS score, and more. For employee experiences, leadership teams can utilize Experience.com's continuous feedback tools to take action on improving engagement, productivity, and employee satisfaction. Experience.com can improve employee experiences at every employee journey during recruiting, training, annual surveys, and more. With integrated APIs, HR departments can share employee reviews on third-party recruiting and social media platforms. Wondering if Experience.com is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Experience.com User Interface ## Popular Experience.com Alternatives Main Product Experience.com 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10501)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1206)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2919)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(976)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## Experience.com Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Experience.com Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Experience.com Access Controls/Permissions Alerts/Notifications API CRM Customer Experience Management Customizable Forms Feedback Management Knowledge Management Media Monitoring Multi-Channel Data Collection NPS Survey Structure Predictive Analytics Real-Time Reporting Response Management Review Monitoring Sentiment Analysis Social Media Integration Surveys & Feedback Text Analysis Third-Party Integrations ## Experience.com Integrations WooCommerce Integration rated undefined from -1 review Denim Social Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Salesloft Integration rated undefined from -1 review Slack Integration rated undefined from -1 review LinkedIn Learning Integration rated undefined from -1 review See all 16 integrations ## Experience.com User Reviews ## Experience.com customer ratings - Overall rating: 4.7/5 - Total reviews: 89 ### Rating distribution - 5 stars: 76 reviews (85%) - 4 stars: 5 reviews (6%) - 3 stars: 3 reviews (3%) - 2 stars: 3 reviews (3%) - 1 star: 2 reviews (2%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.6/5 - Customer support: 4.5/5 - Functionality: 4.7/5 --- ### Experience is the best - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ive been using for over 20 years and it has helped my business immensely #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes getting reviews easier and spreads to social media #### Cons i really wouldnt change anything about experience #### Vendor response Thank you so much for the amazing review! We’re thrilled to hear that Experience has been such a valuable tool for your business over the years. It’s fantastic that the ease of getting reviews and social media integration has been working well for you. Your long-term support means a lot to us, and if there’s anything you ever need or any way we can improve, just let us know! Replied February 2025 --- ### Great Sales Tool! - Overall rating: 5/5 - Reviewer: Jason F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fantastic. It's an important part of our overall sales strategy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the return rate is high which is critical. #### Cons The reviews sometimes disconnect from the various social media platforms. #### Vendor response Thanks for your review—we’re thrilled to hear you find it a great sales tool with a high return rate! It’s awesome that it’s become a key part of your sales strategy. We’re sorry to hear about the occasional disconnects from social media platforms; we’d love to get that sorted for you. Please reach out to our support so we can troubleshoot and keep everything running smoothly. Appreciate your feedback! Replied March 2025 --- ### Getting worse everyday. - Overall rating: 2/5 - Reviewer: Denise H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No response from a ticket I submitted twice. An embarrassing 5 star review with a glitch remains out there. The platform was better run when it was Social Survey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Automatic survey emails are great. Clients respond most of the time. #### Cons Automated AI replies are sometimes insulting. I wish I could turn them off. Customer service is non-existent currently. #### Vendor response Hi Denise, Thank you for taking the time to share your feedback — we’re truly sorry to hear about your recent experience. Not receiving a response to your support ticket is unacceptable, and we've escalated this directly to our support leadership to ensure it’s addressed. Regarding the AI replies, we understand how important tone and accuracy are. This feature can be turned off, though it may be controlled at the organization level. We're happy to look into your setup if you're open to it. We also appreciate your long history with us since the SocialSurvey days — that trust means a lot. Your input helps us improve, and we're grateful you took the time to share it. Replied March 2025 --- ### Experience will show your "Experience" - Overall rating: 4/5 - Reviewer: Jacob J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a great tool to gather opinions/feedback on my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me. #### Cons I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in. #### Vendor response Thank you so much for your thoughtful review and for highlighting how Experience.com is helping your clients become your greatest promoters! We’re thrilled to hear it's making a positive impact on your business visibility and reputation. 💬✨ We also appreciate your feedback regarding team access to reviews and notifications — that’s incredibly valuable. Your insights help shape our roadmap, and we’re committed to making the platform even more seamless for teams like yours. Thanks again for being part of the Experience.com community! — The Experience.com Team Replied April 2025 --- ### Experience Review Chad - Overall rating: 5/5 - Reviewer: Chad H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent. I have had no issues. I enjoy when I get an email stating that I have received another five star review! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to share on social media and easy to send my clients to see my reviews history. #### Cons No real cons. I need to get with you on the training you offer to make my social media and internet SEO better. #### Vendor response Hi Chad, thanks for your review—we’re glad you’re enjoying how easy it is to share on social media and send clients to see your review history! It’s great to hear you’re loving those five-star review emails too. No cons is music to our ears, and we’d be happy to help you with training to boost your social media and SEO game—just reach out to our support to set it up. Appreciate your feedback and happy to hear it’s been excellent for you! Replied March 2025 --- ### Overall Good experience - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been a good experience. I now have reviews, and it's really easy to have my clients give me reviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that they worked with me to bring over reviews from a previous company i was working for (they paid for experience.com reviews), to my new one. #### Cons It took some time to pull my reviews over from my previous company, and i had to get involved alot more than i was let to believe. If i hadn't stepped in to look for all my previous reviews, i'm not sure they would have transferred from my previous company #### Vendor response Thanks for sharing your feedback—we’re happy to hear you’ve had an overall good experience and that we could help bring your reviews over from your previous company! We’re glad it’s now easy for your clients to leave reviews too. We apologize that transferring those reviews took longer and required more effort on your part than expected. We aim to make that process smoother, and your input helps us get better. Please reach out to our support if there’s anything more we can do—appreciate your review! Replied March 2025 --- ### Experience review - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall, it's a nice tool to have to share with prospective clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the opportunity to get feedback from clients and see how your activity level rates with your peers #### Cons constantly having to sign back in to connect linkedin #### Vendor response Thanks for sharing your review—we appreciate your input! We’re glad you like the chance to get client feedback and see how your activity stacks up against peers. Those insights are key to helping you shine! We’re sorry about the hassle of constantly signing back into LinkedIn—it’s definitely not ideal. Our team’s working on smoother integrations to fix issues like that, so you can stay connected without the extra steps. I’ll flag this for a closer look. In the meantime, it’s great to hear you find it a nice tool to share with prospective clients. If there’s anything else we can do to enhance your experience, our support team’s just a message away. Thanks again! Replied March 2025 --- ### This is a great format - Overall rating: 5/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps you accountable to keep in touch with your clients. Also, the reviews have been great #### Cons Nothing really. It is my lack of Follow up with technology that holds me back #### Vendor response Thanks so much for your review—we’re delighted to hear you’re loving the platform! It’s fantastic to know it’s helping you stay accountable with client follow-ups and that the reviews feature is working well for you. That’s exactly the kind of impact we’re aiming to make! We totally get that keeping up with technology can feel like a challenge sometimes—it’s great to hear that’s the only hurdle, and it’s not even about the platform itself! If there’s ever a way we can support you in getting the most out of it—like a quick walkthrough or tips to streamline your process—our support team is just a message away. Thanks again for your kind words; they mean a lot to us! Replied March 2025 --- ### Good experience - Overall rating: 4/5 - Reviewer: Bannen D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a good experience - it helped me with follow up to close clients to get positive reviews #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was a consistent way to reach out to clients for review #### Cons I do not have any negative reviews that I can be done at this time #### Vendor response Thank you for sharing your feedback—we’re so glad to hear you had a good experience! It’s awesome that the platform provided a consistent way to reach out to clients for reviews and helped you with follow-ups to secure those positive responses. That’s exactly what we’re here to support! We’re thrilled you don’t have any negatives to mention—it means a lot to us that things are working smoothly for you. If there’s ever anything we can do to make your experience even better, or if you’d like tips to keep the momentum going, feel free to reach out to our support team anytime. Thanks again for your kind words! Replied March 2025 --- ### Awesome service! - Overall rating: 5/5 - Reviewer: Chuck T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, good! I've managed to be in the top 1% Nationally, and I utilize that fact in my marketing! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That it goes out automatically, and that it goes out to the Realtor as well. #### Cons That most questions are on a scale of 5, with the last one being a 10. Some people don't realize that, or just can't bring themselves to give a 10 on anything. #### Vendor response Thank you for your feedback! We’re so glad to hear that the automatic service and Realtor notifications are helpful to you. We also appreciate your note about the rating scale – we’ll definitely keep that in mind as we continue improving the experience. Congratulations on being in the top 1% nationally! That’s a huge accomplishment, and it’s great to hear you’re leveraging it in your marketing. If there’s anything else you’d like to share or any suggestions for further improvement, feel free to let us know! Replied February 2025 --- Showing 1 - 10 of 89 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) ## Experience.com Popular Comparisons [SurveyMonkey vs Experience.com](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/xmp/)[Trustpilot vs Experience.com](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/vs/xmp/)[Broadly vs Experience.com](https://www.softwareadvice.com/review-management/broadly-profile/vs/xmp/)[InMoment vs Experience.com](https://www.softwareadvice.com/review-management/inmoment-profile/vs/xmp/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/xmp-profile/alternatives/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **2** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10501) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6994) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3801) Recently recommended **0** times Stuck Between Options? 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