--- title: "Experience.com Software Reviews, Demo & Pricing - 2026" description: "Review of Experience.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/xmp-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Experience.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/xmp-profile/alternatives/) # Experience.com Review Custom quote Free version Free trial 1 plan Wondering if Experience.com is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Experience.com 4.7 [(96)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Pricing Pricing available upon request ### About Experience.com Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing customer (CX) and employee (EX) experience data. Experience.com enables businesses to implement CX programs to analyze feedback data and drive business outcomes With the assistance of CX experts, businesses can collect feedback from customers at every point of the customer journey. Experience.com's XMP solution deploys workflows and multi-touch surveys to build and maintain feedback campaigns. This solution provides real-time business visibility of all customer engagement such as response rates, NPS score, and more. For employee experiences, leadership teams can utilize Experience.com's continuous feedback tools to take action on improving engagement, productivity, and employee satisfaction. Experience.com can improve employee experiences at every employee journey during recruiting, training, annual surveys, and more. With integrated APIs, HR departments can share employee reviews on third-party recruiting and social media platforms. Do you work for Experience.com? [Manage this product listing](https://www.g2.com/products/experience-com/claim_requests/new?auto=true) Wondering if Experience.com is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Experience.com User Interface ## Popular Experience.com Alternatives Main Product Experience.com 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10525)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2934)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(985)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## Experience.com Pricing and Plans Experience.com has one plan. Basic is custom-priced. Free versionFree trial Basic Contact Vendor for Pricing No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Experience.com pricing compare to alternatives? Explore how Experience.com's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Experience.com4.7[(96)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) | Free | Available | Available | 4.6 | | [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)4.6[(10,525)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) | $30.00 /user/mo | Not available | Available | 4.4 | | [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)4.5[(1,207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) | $299.00 /mo | Available | Available | 4.2 | | [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/)4.8[(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) | $249.00 /mo | Available | Available | 4.6 | | [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)4.7[(2,934)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) | $39.00 /mo | Not available | Available | 4.5 | Experience.com4.7[(96)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) * * * Starting price Free Free trial Available Free version Available Value For Money 4.6 - [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)4.6[(10,525)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) * * * Starting price $30.00 /user/mo Free trial Not available Free version Available Value For Money 4.4 - [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)4.5[(1,207)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) * * * Starting price $299.00 /mo Free trial Available Free version Available Value For Money 4.2 - [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/)4.8[(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) * * * Starting price $249.00 /mo Free trial Available Free version Available Value For Money 4.6 - [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/)4.7[(2,934)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) * * * Starting price $39.00 /mo Free trial Not available Free version Available Value For Money 4.5 ## Experience.com Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Experience.com Access Controls/Permissions Alerts/Notifications API Campaign Management CRM Customer Experience Management Customer Segmentation Customizable Forms Dashboard Data Visualization Engagement Tracking Knowledge Management Media Monitoring Multi-Channel Data Collection Negative Feedback Management NPS Survey Structure Predictive Analytics Real-Time Notifications Real-Time Reporting Reporting/Analytics Response Management Review Monitoring Sentiment Analysis Social Media Integration Social Media Monitoring Survey/Poll Management Surveys & Feedback Text Analysis Third-Party Integrations ## Experience.com Integrations Agile CRM Integration rated undefined from -1 review Neon CRM Integration rated undefined from -1 review Calendly Integration rated undefined from -1 review Docusign Integration rated undefined from -1 review HROne Integration rated undefined from -1 review Jira Integration rated undefined from -1 review See all 10 integrations ## Experience.com User Reviews ## Experience.com customer ratings - Overall rating: 4.7/5 - Total reviews: 96 ### Rating distribution - 5 stars: 81 reviews (84%) - 4 stars: 6 reviews (6%) - 3 stars: 4 reviews (4%) - 2 stars: 3 reviews (3%) - 1 star: 2 reviews (2%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.6/5 - Customer support: 4.5/5 - Functionality: 4.7/5 --- ### Great AI Exposure That Boosts Visibility Across Platforms - Overall rating: 5/5 - Reviewer: Marta L. - Industry: Financial Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is putting me out in the world of AI and bringing me business #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros The AI exposure has bee great. People can find me on more platforms #### Cons It is a little cumbersome and hard at first to navigate --- ### Easy to Use, with Helpful Analytics - Overall rating: 5/5 - Reviewer: Claire A. - Company size: Self-Employed - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Experience.com to feature my client testimonials and support AI search, my website anlalytics, and rankings to feature the trust & commitment we give our clients #### Pros I like how easy Experience.com is to use and the analytics it shows. I also use it to feature my client testimonials and for AI search, my website, and rankings. The initial setup was very easy. #### Cons I’d like it to be easier to write posts online / articles --- ### Real Estate Agent - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Real Estate - Company size: Self-Employed The reviewer appreciates the user-friendly nature of the system and the in-depth support received during implementation. The integration has positively impacted their online presence and workflow. Full review available after login on Software Advice --- ### Realtor - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Real Estate - Company size: 51-200 employees The reviewer appreciates the personal support from their representative, which has contributed to improved search rankings in their real estate business. While there were a few technical glitches, the representative's responsiveness was helpful. Full review available after login on Software Advice --- ### Real Estate Agent - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Real Estate - Company size: Self-Employed The availability of multiple syndication platforms is a key advantage for distribution. However, the reviewer noted that not all integrations are fully visible, which could affect usability. Full review available after login on Software Advice --- ### Real Estate Broker Associate - Overall rating: 5/5 - Reviewed: November 2026 - Company size: Self-Employed The user found Experience.com to be an excellent tool for streamlining various platforms and maintaining content uniformity. The setup process was quick and straightforward, contributing to a positive overall experience. Full review available after login on Software Advice --- ### Senior Mortgage Loan Officer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 11-50 employees As a mortgage professional, the reviewer finds Experience.com beneficial for enhancing their professional credibility and attracting new clients. They noted that the platform could enhance the user experience by improving navigation and customization capabilities. Full review available after login on Software Advice --- ### Experience is the best - Overall rating: 5/5 - Reviewer: Scott S. - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ive been using for over 20 years and it has helped my business immensely #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes getting reviews easier and spreads to social media #### Cons i really wouldnt change anything about experience #### Vendor response Thank you so much for the amazing review! We’re thrilled to hear that Experience has been such a valuable tool for your business over the years. It’s fantastic that the ease of getting reviews and social media integration has been working well for you. Your long-term support means a lot to us, and if there’s anything you ever need or any way we can improve, just let us know! Replied February 2025 --- ### The best exoerience! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been ok, bht I could use more tools #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reviews management is easy and i like the AI feature also. #### Cons I'd like the ability to share quickly to Canva and insta #### Vendor response Thank you for your feedback! We’re glad to hear that you’re enjoying the ease of review management and the AI feature. We also appreciate your suggestion about sharing directly to Canva and Instagram — that’s a great idea, and we’ll pass it along to our product team as we continue to improve the platform. Thanks for being a part of Experience.com, and we’re excited to keep supporting you with more tools and features in the future! Replied April 2025 --- ### Getting worse everyday. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No response from a ticket I submitted twice. An embarrassing 5 star review with a glitch remains out there. The platform was better run when it was Social Survey. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Automatic survey emails are great. Clients respond most of the time. #### Cons Automated AI replies are sometimes insulting. I wish I could turn them off. Customer service is non-existent currently. #### Vendor response Hi Denise, Thank you for taking the time to share your feedback — we’re truly sorry to hear about your recent experience. Not receiving a response to your support ticket is unacceptable, and we've escalated this directly to our support leadership to ensure it’s addressed. Regarding the AI replies, we understand how important tone and accuracy are. This feature can be turned off, though it may be controlled at the organization level. We're happy to look into your setup if you're open to it. We also appreciate your long history with us since the SocialSurvey days — that trust means a lot. Your input helps us improve, and we're grateful you took the time to share it. Replied March 2025 --- Showing 1 - 10 of 96 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) ## Experience.com Popular Comparisons [SurveyMonkey vs Experience.com](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/xmp/)[Trustpilot vs Experience.com](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/vs/xmp/)[Broadly vs Experience.com](https://www.softwareadvice.com/review-management/broadly-profile/vs/xmp/)[Birdeye vs Experience.com](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/xmp/)[InMoment vs Experience.com](https://www.softwareadvice.com/review-management/inmoment-profile/vs/xmp/)[ReviewTrackers vs Experience.com](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/vs/xmp/)[Reputation vs Experience.com](https://www.softwareadvice.com/compare/113604-xmp/vs/171769-Reputation-com/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/xmp-profile/alternatives/) ## Other Top Recommended Survey Software [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11619) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10525) Recently recommended **0** times [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) **4.3** (2956) Recently recommended **0** times [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2934) Recently recommended **0** times Stuck Between Options? 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