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Web browser (OS agnostic)About Experience.com
Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing customer (CX) and employee (EX) experience data. Experience.com enables businesses to implement CX programs to analyze feedback data and drive business outcomes
With the assistance of CX experts, businesses can collect feedback from customers at every point of the customer journey. Experience.com's XMP solution deploys workflows and multi-touch surveys to build and maintain feedback campaigns. This solution provides real-time business visibility of all customer engagement such as response rates, NPS score, and more.
For em...
3 Reviews of Experience.com
Overall rating
5.00 / 5 stars
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March 2019
Michael from Fusco & Orsini Insurance Services
Verified Reviewer
Company Size: 11-50 employees
Industry: Insurance
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Social Survey Has Elevated My Business!
Social Survey is an excellent company and a phenomenal product. In just a few months, their software has allowed me to collect nearly 60 customer surveys on many of my staff members. Highly recommended!
Pros
Social Survey makes the process of securing customer surveys quick and seamless. Their API allowed me to connect the platform to my CRM. Social Survey has an incredible and supportive team of people always willing to help.
Cons
There aren't any cons that come to mind. I do believe they can improve their dashboard.
August 2019
Megan from First Community Mortgage
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great Service!
SocialSurvey has been great on many levels. Our Loan Officers love it because it allows them to gather more reviews and then brag about their service. Our compliance team loves that we can mitigate risk by getting a negative review internal only allowing us to step in quickly before escalating. The marketing team loves that it boosts our SEO, it's compliant, easy for the loan officers, extremely simple to use, and automated. The customer service is fantastic! They are happy to help any time and have extremely quick turn-times.
Pros
How automated the system is, not requiring any action from our Loan Officers.
Cons
The only negative is the process of resolving issues for when a loan officer leaves the company. When a loan officer leaves, if they have unhappy clients who are in the process of closing with that loan officer and we have to move that client to a new loan officer, if the client leaves a negative review based on the first loan officer experience, it gets put in the name of the new loan officer and there's not an easy way to resolve that.
October 2020
Fred from Monarch Mortgage
Company Size: 201-500 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2020
Excellent Review Engine that pushes reviews to Most All Social Media!
Get raving reviews!
Pros
I can customize my review levels to post and simple integration to Social Media
Cons
Had issues with Zillow integration due to saved passwords on me the users end
Response from BuyersRoad
Replied October 2020
Thanks for the great review Fred! We're so glad that you are seeing the value of the platform and are excited to continue working with the Monarch team.