# Experience.com Software Reviews, Demo & Pricing - 2026 > Review of Experience.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-experience/xmp-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Experience.com Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/xmp-profile/alternatives/) # Experience.com 2026: Benefits, Features & Pricing Wondering if Experience.com is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Experience.com 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Pricing Pricing available upon request ### About Experience.com Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing customer (CX) and employee (EX) experience data. Experience.com enables businesses to implement CX programs to analyze feedback data and drive business outcomes With the assistance of CX experts, businesses can collect feedback from customers at every point of the customer journey. Experience.com's XMP solution deploys workflows and multi-touch surveys to build and maintain feedback campaigns. This solution provides real-time business visibility of all customer engagement such as response rates, NPS score, and more. For employee experiences, leadership teams can utilize Experience.com's continuous feedback tools to take action on improving engagement, productivity, and employee satisfaction. Experience.com can improve employee experiences at every employee journey during recruiting, training, annual surveys, and more. With integrated APIs, HR departments can share employee reviews on third-party recruiting and social media platforms. Wondering if Experience.com is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Experience.com User Interface ## Popular Experience.com Alternatives Main Product Experience.com 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10458)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Experience.com Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Experience.com Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Experience.com Access Controls/Permissions Alerts/Notifications API CRM Customer Experience Management Customizable Forms Feedback Management Knowledge Management Media Monitoring Multi-Channel Data Collection NPS Survey Structure Predictive Analytics Real-Time Reporting Response Management Review Monitoring Sentiment Analysis Social Media Integration Surveys & Feedback Text Analysis Third-Party Integrations ## Experience.com Integrations WooCommerce Integration rated undefined from -1 review Denim Social Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review SalesLoft Integration rated undefined from -1 review Slack Integration rated undefined from -1 review LinkedIn Learning Integration rated undefined from -1 review See all 16 integrations ## Experience.com User Reviews Overall Rating 4.7 Ratings Breakdown 5 85% 4 6% 3 3% 2 3% 1 2% Secondary Ratings Ease of Use 4.8 Value for money 4.6 Customer support 4.5 Functionality 4.7 Michael F. Verified reviewer Insurance 11-50 employees Used daily for less than 12 months Review source Reviewed March 2019 Social Survey Has Elevated My Business! 5 Social Survey is an excellent company and a phenomenal product. In just a few months, their software has allowed me to collect nearly 60 customer surveys on many of my staff members. Highly recommended! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Social Survey makes the process of securing customer surveys quick and seamless. Their API allowed me to connect the platform to my CRM. Social Survey has an incredible and supportive team of people always willing to help. Cons: There aren't any cons that come to mind. I do believe they can improve their dashboard. Read More JJ Jacob J. Verified reviewer Real Estate 51-200 employees Used monthly for less than 12 months Review source Reviewed April 2025 Experience will show your "Experience" 4 It's been a great tool to gather opinions/feedback on my business. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me. Cons: I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in. Vendor Response Thank you so much for your thoughtful review and for highlighting how Experience.com is helping your clients become your greatest promoters! We’re thrilled to hear it's making a positive impact on your business visibility and reputation. 💬✨ We also appreciate your feedback regarding team access to reviews and notifications — that’s incredibly valuable. Your insights help shape our roadmap, and we’re committed to making the platform even more seamless for teams like yours. Thanks again for being part of the Experience.com community! — The Experience.com Team Replied April 2025 Read More DH Denise H. Verified reviewer Financial Services 51-200 employees Used weekly for less than 2 years Review source Reviewed March 2025 Getting worse everyday. 2 No response from a ticket I submitted twice. An embarrassing 5 star review with a glitch remains out there. The platform was better run when it was Social Survey. Ratings Breakdown 5 Ease of use 5 Value for money 1 Customer support 2 Functionality Pros: Automatic survey emails are great. Clients respond most of the time. Cons: Automated AI replies are sometimes insulting. I wish I could turn them off. Customer service is non-existent currently. Vendor Response Hi Denise, Thank you for taking the time to share your feedback — we’re truly sorry to hear about your recent experience. Not receiving a response to your support ticket is unacceptable, and we've escalated this directly to our support leadership to ensure it’s addressed. Regarding the AI replies, we understand how important tone and accuracy are. This feature can be turned off, though it may be controlled at the organization level. We're happy to look into your setup if you're open to it. We also appreciate your long history with us since the SocialSurvey days — that trust means a lot. Your input helps us improve, and we're grateful you took the time to share it. Replied March 2025 Read More KM Kris M. Verified reviewer Banking 501-1000 employees Used weekly for more than 2 years Review source Reviewed March 2025 Great platform! Ive been a user for 5+ years 5 Great platform, I have been using it for years. Its nice to send the link to clients so you can get manual reviews, and nice to consolidate all your review sites into 1 to use! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc. Cons: Nothing really negative. I like you can link socials and the only thing is, sometimes its hard to get the client to leave a review, it would be good if they got a TEXT also and not just an email. Would see more reviews for sure! Vendor Response Thank you for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying the platform for over 5 years and that it’s helping you consolidate all your reviews in one place. We also appreciate your suggestion about sending text notifications along with emails for review requests — that’s a great idea, and we’ll be sure to share it with our product team. Thanks again for being a loyal user, and we’re excited to continue supporting you in managing your reviews and building your reputation! Replied April 2025 Read More CH Chad H. Verified reviewer Real Estate 51-200 employees Used daily for more than 2 years Review source Reviewed March 2025 Experience Review Chad 5 Excellent. I have had no issues. I enjoy when I get an email stating that I have received another five star review! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is easy to share on social media and easy to send my clients to see my reviews history. Cons: No real cons. I need to get with you on the training you offer to make my social media and internet SEO better. Vendor Response Hi Chad, thanks for your review—we’re glad you’re enjoying how easy it is to share on social media and send clients to see your review history! It’s great to hear you’re loving those five-star review emails too. No cons is music to our ears, and we’d be happy to help you with training to boost your social media and SEO game—just reach out to our support to set it up. Appreciate your feedback and happy to hear it’s been excellent for you! Replied March 2025 Read More JT John T. Verified reviewer Banking 2-10 employees Used daily for more than 2 years Review source Reviewed March 2025 The best exoerience! 5 It's been ok, bht I could use more tools Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Reviews management is easy and i like the AI feature also. Cons: I'd like the ability to share quickly to Canva and insta Vendor Response Thank you for your feedback! We’re glad to hear that you’re enjoying the ease of review management and the AI feature. We also appreciate your suggestion about sharing directly to Canva and Instagram — that’s a great idea, and we’ll pass it along to our product team as we continue to improve the platform. Thanks for being a part of Experience.com, and we’re excited to keep supporting you with more tools and features in the future! Replied April 2025 Read More MP Michael P. Verified reviewer Banking 51-200 employees Used weekly for less than 2 years Review source Reviewed December 2024 User friendly even for the technically challenged. 5 I've been impressed by what they've been able to do for me. As an older person, my knowledge of the internet/computers is limited when compared to the younger generations. This often creates frustration for me. I can honestly say, there are no worries with your system. You've been prompt, understanding, patient, and extremely friendly. Thank you. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: When I wanted to raise my standing in my market...you called me. You were friendly, prompt, courteous, and informative. An overall pleasant experience/conversation. Cons: I would have to say, I haven't found any Cons. I would like it if they could help me to improve my standing on Zillow. I don't care for Zillow much, but the public at large do use it. Vendor Response Thank you so much for the heartfelt review! We’re thrilled to hear that our team has made the process easy and pleasant for you, and we truly appreciate your kind words. We understand your concern about Zillow, and we’re always looking for ways to improve our services – we’ll definitely keep that in mind as we continue to enhance the platform. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help! Replied February 2025 Read More MJ Maverick J. Verified reviewer Financial Services 51-200 employees Used weekly for more than 2 years Review source Reviewed December 2024 Great tool, flawed ranking system 4 If collecting reviews on automation is all you're looking for, this is a great product. They also created a leaderboard of professionals in each city. They create the rules for what gets you to the top of the leaderboard, which many of the rules are logical (who has the highest quality and count of reviews). The illogical rule is that one day they abruptly changed the ranking logic to where your web presence is part of the ranking criteria (you can look at your ranking over time and see they day when you drop). Whether or not you rank high on the web should have the weight it does with you being seen as a high rated, high performing professional in the city. The only way to get ranked high on their web presence criteria is if you buy their add-on service to extend your web presence. This immediately changed the rankings to where only those professionals paying for the extended web presence, which alone could be a great feature, are the ones at the top, regardless of if they are the highest ranking professionals by review quality and count. This undermines their entire system and makes their business untrustworthy, as it is a pay-to-win structure. They created a system for them to win at - a business move that may have sounded good from the start, but it is only good for their customers willing to pay. I'm sure the business model will work for them still, as they'll be servicing less clients but at a higher revenue per client. I believe however this change will result in the inability for them to grasp the market with widespread adoption of their review software. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The integration with our CRM for automatic review requests after a deal closing is wonderful. The integration with Google business listing is top notch as well. Cons: They created a pay-to-win scenario that undermined all the positive impressions i had about the company. Read More CT Chuck T. Verified reviewer Real Estate 201-500 employees Used daily for more than 2 years Review source Reviewed February 2025 Awesome service! 5 Overall, good! I've managed to be in the top 1% Nationally, and I utilize that fact in my marketing! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: That it goes out automatically, and that it goes out to the Realtor as well. Cons: That most questions are on a scale of 5, with the last one being a 10. Some people don't realize that, or just can't bring themselves to give a 10 on anything. Vendor Response Thank you for your feedback! We’re so glad to hear that the automatic service and Realtor notifications are helpful to you. We also appreciate your note about the rating scale – we’ll definitely keep that in mind as we continue improving the experience. Congratulations on being in the top 1% nationally! That’s a huge accomplishment, and it’s great to hear you’re leveraging it in your marketing. If there’s anything else you’d like to share or any suggestions for further improvement, feel free to let us know! Replied February 2025 Read More PB Paul B. Verified reviewer Financial Services 2-10 employees Used monthly for less than 2 years Review source Reviewed March 2025 Overall Good experience 5 Overall, it has been a good experience. I now have reviews, and it's really easy to have my clients give me reviews. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: I like that they worked with me to bring over reviews from a previous company i was working for (they paid for experience.com reviews), to my new one. Cons: It took some time to pull my reviews over from my previous company, and i had to get involved alot more than i was let to believe. If i hadn't stepped in to look for all my previous reviews, i'm not sure they would have transferred from my previous company Vendor Response Thanks for sharing your feedback—we’re happy to hear you’ve had an overall good experience and that we could help bring your reviews over from your previous company! We’re glad it’s now easy for your clients to leave reviews too. We apologize that transferring those reviews took longer and required more effort on your part than expected. We aim to make that process smoother, and your input helps us get better. Please reach out to our support if there’s anything more we can do—appreciate your review! Replied March 2025 Read More Showing 1 - 10 of 89 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) ## Experience.com Popular Comparisons [SurveyMonkey vs Experience.com](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/vs/xmp/)[Trustpilot vs Experience.com](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/vs/xmp/)[Broadly vs Experience.com](https://www.softwareadvice.com/review-management/broadly-profile/vs/xmp/)[InMoment vs Experience.com](https://www.softwareadvice.com/review-management/inmoment-profile/vs/xmp/)[ReviewTrackers vs Experience.com](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/vs/xmp/)[InAppStory vs Experience.com](https://www.softwareadvice.com/customer-experience/inappstory-profile/vs/xmp/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/xmp-profile/alternatives/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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