About Customer Loyalty Cloud


Customer Loyalty Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends.

Customer Loyalty Cloud helps users to provide loyalty incentives and rewards programs including coupons, free products and third-party gift cards. Rewards can be configured based on customer demographics. Social media integrations allow users to incentivize and reward customers for sharing content and links, mentioning businesses and referring friends via social media networks.

Users can also rewarding existing customers for referring friends through referral marketing software integration. The solution integrates with third-party applications such as Salesforce, IBM WebSphere, Magento, SAP Hybris and Shopify plus.

Pricing is per year. Support is offered via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of Customer Loyalty Cloud

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(11)

3 stars

(4)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 25 reviews

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February 2019

Gio from Taos

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2019

We're Fans of Ratings & Reviews + Visual Commerce!

Pros

Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before.

Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

Cons

In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

February 2018

Jeffry from MarineDepot.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Elevate Your Marketing With Annex Cloud

Pros

Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

Cons

The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.

March 2018

Paul from Vivobarefoor Limited

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2018

3 years and moving from strength to strength

Pros

Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.

Cons

Comms not always straight forward as a UK customer working with a US provider. SaaS model is not preferential for how we operate .

September 2018

Larry from MacKenzie-Childs

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2018

Great business partner

We launched our first ever loyalty program that had requirements that were unique to our program versus how other retailers do loyalty, specifically points based tiers with different benefits for each tier. Annex Cloud was excited to take on the challenge and we launched the program exactly as we envisioned it and results have been fabulous. They are easy to work with, very customer responsive, and an excellent business partner.

Pros

Flexibility to adapt their platform to our specific loyalty program requirements
Easy to work with and responsive
Took a partnership approach and not rigid
Platform easy to use for our front line service staff

Cons

Lack of pre-built data integration with our ERP

October 2018

Kristen from Book Depot

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2018

Annex Cloud Review

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers. This program has given us many future opportunities for promotions we can offer, and ways we can entice our customers purchase more frequently.

Pros

The thing I like most about this software is the support that comes with it. I think Keara is doing a great job of keeping us informed and following up on questions and requests, and she is very quick to respond.

Cons

We are still having inconsistencies and odd occurrences from time to time. Once we have the kinks worked out I think we can utilize and enjoy the software more. There are many unique scenarios that we are sorting through on both ends that detract from the overall experience of using the software. I am confident we will work through them.

March 2018

Julie from DiscountMugs

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great tool for social integration and retention efforts.

Pros

I appreciated the easily integrated widgets with our site and the customer support always available when we needed guidance.

Cons

It just did not suit our custom platform and infrastructure. Great product though and could be useful in non-custom platforms.

August 2018

Jamin from P3 Composites

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Annex Cloud Gives AOMC Tools to Grow!

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Pros

It is custom built to fit in seamlessly with our brand.

Cons

We don't always have access to data we would like to control or adjust.

September 2018

steven from Pinterest

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2018

Annex Cloud turns users into loyal customers

All in a software that helps me give personalized rewards to my potential clients, we will soon incorporate memberships to make our loyalty program more complete.

Pros

increases the life span of customers thanks to its functions to gain loyalty, the best thing is that we can reward users for the actions they perform and at the same time help to win more customers (recommendation marketing) and more confidence with company

Cons

several hours to be able to integrate completely with my online marketing channels, sometimes the Annex Cloud panel freezes for a few seconds.

January 2018

Lucy from VIVOBAREFOOT

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

January 2018

time consuming but worth the reward

Pros

The process was initially very tricky to set up and quite a daunting prospect, however, once we started, and commited our team to the project, things ran much smoother.

Cons

There are a lot of steps to take into account, and things you forget about until you launch. These things should be highlighted sooner rather than later

March 2018

Joseph from Bake Me A Wish, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Professional, reliable service for small to mid-sized businesses

Pros

A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great! They are very responsive and knowledgable about features as an enhancement to help grow a mature business.

Cons

A bit tedious in setting up, but once working, did a great job of adding services to our site without having to invest greater amounts of time building the pieces in-house.

March 2018

WS from www.marinedepot.com

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

We've had a great experience with Annex Cloud.

Higher retention. Easy implementation.

Pros

We reviewed many other solutions and theirs was the best. Their team is very responsive and helpful. Great customer service, especially Jacob. Very knowledgeable. We use their loyalty program, reviews & marketing tools. Been very happy.

May 2019

Amy from Kodiak Boots

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best decision

Very happy with the account management team and their attention to my business.

Pros

The right size for my business at the right price.

Cons

Some of the manual feeds to our website for display purposes.

March 2018

Chris from Boy Scouts of America

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great Support, Implementation & Front End Features

Pros

The support which customer rep have provided has been astounding. Instant turn around time and quick responses to answers. Any roadblock we have hit, both have been extremely helpful to get our issues resolved. Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site.

Cons

The administration is a little hard to navigate and get used to at first. However, if there are any questions how to perform any back-end functions the team at annex cloud are quick to assist and explain how to complete a task.

March 2018

Heather from VIVOBAREFOOT

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

A good alternative to building a loyalty program in-house

Pros

Myriad of options that can be offered to customers to encourage them to make subsequent purchases and engage with the brand. A good option to implement a loyalty program if resource and time don't allow for in-house build.

Cons

A little buggy and time consuming on the technical end but Annex Cloud do their best to accommodate and fix. Would be beneficial to be able to make amends in-house rather than relying on AC to come back.