About Customer Loyalty Cloud

Customer Loyalty Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends.

Customer Loyalty Cloud helps users to provide loyalty incentives and rewards programs including coupons, free products and third-party gift cards. Rewards can be configured based on customer demographics. Social media integrations allow users to incentivize and reward customers for sharing content and links, mentioning businesses and referring friends via social media networks.

Users can also rewarding existing customers for referring friends through referral marketing software integration. The solution integrates with third-party applications such as...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Customer Loyalty Cloud

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(19)

19

3 stars

(6)

6

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

August 2018

Jamin from P3 Composites

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Annex Cloud Gives AOMC Tools to Grow!

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Pros

It is custom built to fit in seamlessly with our brand.

Cons

We don't always have access to data we would like to control or adjust.

May 2019

Amy from Kodiak Boots

Verified Reviewer

Company Size: 51-200 employees

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best decision

Very happy with the account management team and their attention to my business.

Pros

The right size for my business at the right price.

Cons

Some of the manual feeds to our website for display purposes.

Reasons for Choosing Customer Loyalty Cloud

I didn't need a product with every bell and whistle. I needed something I could afford for the volume of users I have, but had room to expand as my business did.

September 2020

Kyle from Nu Skin

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2020

A great partner and Loyalty expert

I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process.

Pros

Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs. As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with. They have vastly exceeded expectations as we've shifted to meet changing needs during the Covid-19 pandemic and the success of our programs have reflected their hard work and professionalism. We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed. As a younger company there are some minor areas, mostly around country specific rules, that they are still working to close the gaps on but they have been very open to roadmap input and communicate well on when specific features will be available. I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.

Cons

We have identified several gaps that are necessary for our business that respond to specific regulations in the global markets. Our reps [SENSITIVE CONTENT HIDDEN] have been very responsive and reasonable in balancing those requests with our other requirements and working with us to create delivery plans that work for both sides.

Reasons for Choosing Customer Loyalty Cloud

Annex had the best feature offering at competitive pricing for our industry and most closely matched out technology requirements with cloud based and flexible software.

January 2019

Robin from Group Publishing

Company Size: 201-500 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

January 2019

Pros and cons

Overall experience has been a positive one.

Pros

This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons

I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

September 2020

Cody from Nu Skin

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

3.0

September 2020

A Great Partner

Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.

Pros

We use Annex Cloud to administrate the points awarded from our loyalty reward program. We designed the program and the front end but Annex Cloud has supported the administration of our tiers and rewards. Annex Cloud has been nothing but professional, prompt and committed. They have completed all development on time and launches have gone well despite lots of change requests on timelines on our end. They always help when requested and seem to have a "client first" mentality.

Cons

I would like to see improved flexibility of points promotions and easier access to data dashboards.

Reasons for Choosing Customer Loyalty Cloud

Worked with others in our industry and had capability to support our referral program needs as well as loyalty program needs.