About Customer Loyalty Cloud

Customer Loyalty Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends.

Customer Loyalty Cloud helps users to provide loyalty incentives and rewards programs including coupons, free products and third-party gift cards. Rewards can be configured based on customer demographics. Social media integrations allow users to incentivize and reward customers for sharing content and links, mentioning businesses and referring friends via social media networks.

Users can also rewarding existing customers for referring friends through referral marketing software integration. The solution integrates with third-party applications such as...


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Supported Operating System(s):

Web browser (OS agnostic)

32 Reviews of Customer Loyalty Cloud

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(15)

15

3 stars

(6)

6

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 32 results

May 2019

Amy from Kodiak Boots

Company Size: 51-200 employees

Industry: Apparel & Fashion

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Best decision

Very happy with the account management team and their attention to my business.

Pros

The right size for my business at the right price.

Cons

Some of the manual feeds to our website for display purposes.

Reasons for Choosing Customer Loyalty Cloud

I didn't need a product with every bell and whistle. I needed something I could afford for the volume of users I have, but had room to expand as my business did.

February 2019

Gio from Taos

Company Size: 11-50 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2019

We're Fans of Ratings & Reviews + Visual Commerce!

Pros

Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

Cons

In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

December 2019

Adrian from BD Biosciences

Company Size: 10,000+ employees

Industry: Biotechnology

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2019

Cheers to Annex Cloud for helping us acheive our implementation timelines

Our goal using Annex Cloud was to drive customers to our e-commerce channel. It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.

Pros

The Annex Cloud implementation team supporting us was available and adjusted to our needs as best as they could. Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.

Cons

Annex Cloud dashboard is iFrame based, which is a pro and con. We had to provide our scheme to their development team to display on our site, therefore we loose immediate control change needs, however the Annex Cloud team is responsive and provides "in-the-box" changes quickly. In addition, Annex Cloud's iFrame was a positive for our situation by reducing internal development lead time.

Reasons for Choosing Customer Loyalty Cloud

Annex Cloud was the best choice for us to meet our implementation timeline and implementation cost. In addition, their customer support and implantation team was flexible with us as we realized our business requirements and process needs were dynamic as we got closer to our Go-Live date. They were very supportive and available throughout the implementation process and ensured their development team were "all hands on deck" right before launch and after launch to ensure a successful launch and user experience.

December 2019

Nicholas from The RenewCo LLC

Company Size: 51-200 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

Great Team and Product

Pros

The team helped greatly with integration and have made every effort to work with our team to ensure that the implementation went smooth.

Cons

We were unable to get the loyalty program to work well with SCIS and had to go another direction for our retail store.

Reasons for Choosing Customer Loyalty Cloud

We liked all the features that we could get with Annex to create a robust loyalty program. It also helped that it was integrated into NetSuite and we were in the middle of that implementation.

January 2019

Robin from Group Publishing

Company Size: 201-500 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

January 2019

Pros and cons

Overall experience has been a positive one.

Pros

This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons

I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.