Customer Loyalty Cloud software


19 reviews(4.0/5)
19 reviews(4.0/5)

Customer Loyalty Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends.

Customer Loyalty Cloud helps users to provide loyalty incentives and rewards programs including coupons, free products and third-party gift cards. Rewards can be configured based on customer demographics. Social media integrations allow users to incentivize and reward customers for sharing content and links, mentioning businesses and referring friends via social media networks.

Users can also rewarding existing customers for referring friends through referral marketing software integration. The solution integrates with third-party applications such as Salesforce, IBM WebSphere, Magento, SAP Hybris and Shopify plus.

Pricing is per year. Support is offered via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

19 Reviews of Customer Loyalty Cloud

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  • Jamin from P3 Composites

    Number of employees: 11-50 employees

    August 2018

    Annex Cloud Gives AOMC Tools to Grow!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

    Pros

    It is custom built to fit in seamlessly with our brand.

    Cons

    We don't always have access to data we would like to control or adjust.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    June 2018

    Good Overall Loyalty Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    easy to use platform. Annex cloud staff has been helpful with any needs or questions. They are quick to respond to any issues.

    Cons

    On the site I would like to see more reporting capability. An ability to query or build a more custom and dynamic report.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jermaine from Locus Communications

    June 2018

    It's a good software that could be simplified.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Managing points is easier.

    Pros

    It's easy to manually add and remove points. When it is working it is very useful for seeing what you need.

    Cons

    Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site. Not enough clear error messages.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kari from DEPlabs, Inc.

    Number of employees: 11-50 employees

    April 2018

    Annex Cloud Feature Rich!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We at DEPlabs love recommending this product to our clients. The Social Shopping is a customer favorite, our integration and implementation process is seamless and painless and leaves the clients and their customers with a great experience.

    Cons

    The Annex Cloud team continues to improve their product and processes. We look forward to the continued partnership.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    The account managment is good but actual product needs work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Can target most loyal customers effectivley and reward them with points for their purchases

    Pros

    Its easy to use and can help us get the most value from our high value customers. There is a lot of features you can utlisise like social logins, sharing, refer and friend and collecting points from your customers.

    Cons

    The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Excellent client support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are currently in the implementation phase and cannot comment on the product yet, however, up to this point we have been very pleased with Annex Cloud's level of support, especially from our Client Success Manager. Launching a loyalty program is a very complex project. There were a number of items which we hadn't thought about until the implementation phase. That said, we've worked closely which has shared a tremendous amount of knowledge and support.

    Cons

    A project scope would have been extremely helpful for better planning. We didn't have one which is why there were a number of items that came up late in the process. We were still able to make those changes/additions without a hassle but a scope would've been greatly appreciated especially since this is our first loyalty program.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    Met our B2B needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer service. Quick to respond to our day-to-day needs. Helped us build a custom rewards store for our loyalty program.

    Cons

    Initial development time took longer than anticipated. Need to make sure milestones are established early on to make sure goals are met.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    March 2018

    Team is accommodating to questions and addressing concerns in a timely fashion.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From an administrator point of view, like using the admin dashboard. The dashboard has a lot of reporting to gauge the program.

    Cons

    It took longer to develop a customized solution from the standard "out of the box" product and some back and forth. Didn't reach the timeline we were originally striving for.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kear from Digital River

    March 2018

    Terrific - very straight-forward!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything is easy to find and navigate. From the actual UI to the reporting, you're not ever left scratching your head wondering what or where something is. Customer service is top-notch! Great all-around stuff

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Julie from DiscountMugs

    March 2018

    Great tool for social integration and retention efforts.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I appreciated the easily integrated widgets with our site and the customer support always available when we needed guidance.

    Cons

    It just did not suit our custom platform and infrastructure. Great product though and could be useful in non-custom platforms.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Heather from VIVOBAREFOOT

    March 2018

    A good alternative to building a loyalty program in-house

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Myriad of options that can be offered to customers to encourage them to make subsequent purchases and engage with the brand. A good option to implement a loyalty program if resource and time don't allow for in-house build.

    Cons

    A little buggy and time consuming on the technical end but Annex Cloud do their best to accommodate and fix. Would be beneficial to be able to make amends in-house rather than relying on AC to come back.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Paul from Vivobarefoor Limited

    March 2018

    3 years and moving from strength to strength

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.

    Cons

    Comms not always straight forward as a UK customer working with a US provider. SaaS model is not preferential for how we operate .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    Excellent capabilities for customization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to create customizations that worked with both our martech stack and our imaginations.

    Pros

    Our feature request was quite hefty and the customer success team was very diligent in providing the functionalities that we needed. They have several solutions to promote loyalty and drive engagement.

    Cons

    Inability to make changes on the fly and the admin view is slow and not user friendly even though it's reporting capabilities are much stronger than Smile.io.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Joseph from Bake Me A Wish, LLC

    March 2018

    Professional, reliable service for small to mid-sized businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great! They are very responsive and knowledgable about features as an enhancement to help grow a mature business.

    Cons

    A bit tedious in setting up, but once working, did a great job of adding services to our site without having to invest greater amounts of time building the pieces in-house.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chris from Boy Scouts of America

    Number of employees: 1,001-5,000 employees

    March 2018

    Great Support, Implementation & Front End Features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support which customer rep have provided has been astounding. Instant turn around time and quick responses to answers. Any roadblock we have hit, both have been extremely helpful to get our issues resolved. Using Annex Cloud on our frontend has created a great customer experience for our customers to ask questions, leave reviews and share their social posts into our site.

    Cons

    The administration is a little hard to navigate and get used to at first. However, if there are any questions how to perform any back-end functions the team at annex cloud are quick to assist and explain how to complete a task.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Benjie from Mizuno USA

    March 2018

    Helped our marketing team add many beneficial features to our site quickly and efficiently

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From developer's point of view, the solution feedback from Social Annex was always efficient, friendly, and quick to respond. Because of this, it allowed our implementation and goals as a team to be met. Customer service consistently followed up with an offer to help and has made the experience pleasant so far.

    Cons

    Backend dashboard UI have multiple bugs that could be fixed. Would also be nice to have more features controlled by the dashboard, instead of asking a developer team member to customize code.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • WS from www.marinedepot.com

    March 2018

    We've had a great experience with Annex Cloud.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Higher retention. Easy implementation.

    Pros

    We reviewed many other solutions and theirs was the best. Their team is very responsive and helpful. Great customer service, especially Jacob. Very knowledgeable. We use their loyalty program, reviews & marketing tools. Been very happy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeffry from MarineDepot.com

    Number of employees: 11-50 employees

    February 2018

    Elevate Your Marketing With Annex Cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

    Cons

    The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lucy from VIVOBAREFOOT

    January 2018

    time consuming but worth the reward

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The process was initially very tricky to set up and quite a daunting prospect, however, once we started, and commited our team to the project, things ran much smoother.

    Cons

    There are a lot of steps to take into account, and things you forget about until you launch. These things should be highlighted sooner rather than later

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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