Annex Cloud Loyalty Experience Platform vs SumUp
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.6 / 5
Value for Money
4.1 / 5
4.4 / 5
Customer Support
4.7 / 5
4.4 / 5
Functionality
4.1 / 5
4.4 / 5
Last Review Written
July 27, 2022
October 2, 2024
Pros/Cons
Pros
- My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests.
- Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.
- A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great.
Cons
- The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
- The UI and dashboards are also in desperate need of an update.
- We are still having inconsistencies and odd occurrences from time to time.
Pros
- It gives us great and immediate access to our best and most loyal customers. The automated system does a great job of creating return business.
- I love being able to earn rewards at different places and bring me additional discounts. I am a bargin hunter so this is great for me.
- Like the tablet style, like linking to my number so quick and easy to sign in. Love the simplicity of the system.
Cons
- Sometimes one person has a bad experience and ruins it for the crowd.
- The worst company for communication and customer service ever.
- Really messed up data export (all in Spanish, btw) and importing your data into a new program might turn out difficult not relying on third party professionals.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
