Annex Cloud Loyalty Experience Platform vs Xoxoday
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.2 / 5
Value for Money
4.1 / 5
4.3 / 5
Customer Support
4.7 / 5
4.3 / 5
Functionality
4.1 / 5
4.2 / 5
Last Review Written
July 27, 2022
July 20, 2024
Pros/Cons
Pros
- My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests.
- Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.
- I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.
Cons
- The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
- The UI and dashboards are also in desperate need of an update.
- We are still having inconsistencies and odd occurrences from time to time.
Pros
- XOXO day help ease of rolling out rewards and discounts for the employees in terms of gift cards.
- It is user friendly and easy to use! easy to transfer the rewards to the employees. Shopping options are good.
- Very good solution for rewarding which has great potential if this can cater requirements of organizations.
Cons
- The SPOC changes every now and then. The complaints and concerns are not handled on time.
- Very costly affair and its only one place we can see.
- End users complain about its use. Some people really don't understand that how to use it.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
