Annex Cloud Loyalty Experience Platform vs Kangaroo
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.6 / 5
Value for Money
4.1 / 5
4.5 / 5
Customer Support
4.7 / 5
4.9 / 5
Functionality
4.1 / 5
4.7 / 5
Last Review Written
July 27, 2022
August 29, 2024
Pros/Cons
Pros
- My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests.
- Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.
- I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.
Cons
- The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
- The UI and dashboards are also in desperate need of an update.
- We are still having inconsistencies and odd occurrences from time to time.
Pros
- All clients that use it are addicted to it and love the rewards that come with it. It is a client way to show appreciation to all our loyal costumers.
- In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement.
- The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.
Cons
- My major complaint to the company was the layout on the administrator's website.
- Missing some features that another product had. Need to be able to let people know when they have a discount.
- Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
