The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Looks very old school, we got a lot of negative feedback on this from employees, and management wasn't going to let us use it as is for client training.

Overall a great software. Great team and great with feature requests.

Higher customer satisfaction, growing training revenue stream, and increased training consumption.

Customizing the design to a more modern look would have been very costly and time consuming.

Out of the box ability to charge for training, capture analytics and create courses. Great API support to tie into other platforms.

You need to involve customer support or a CSM. Limited customization of reporting and no push reports.

I really appreciate the ability to log in as our users and see what they see.

The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another.

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing.

Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo).

Ease of use and ability to implement Subscription Program as part of their offering. Simple navigation, but flexible enough to customize for each user.

No option to customize reports while exporting them is a little drawback.

The ability to have unlimited students and different domains to house internal and externally facing content separately.

Overall the system is great and accomplishes what we need.

Very easy to use and set up - and you get great ability to measure what your customers are doing.

Skilljar has been amazing to work with and the access to customer service has been impeccable.

Skilljar is a great partner - responsive to our business requirements and very agile.

Limited in comparison to typical LMS solutions.

You drive your own course, start to finish. For that alone, Skilljar rocks.

It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

And the customer service has been a dream come true - always responsive and helpful for essentially any problem we give them.

Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations.

Easy to use, reliable, robust starting platform.

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.

The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking.

Customer success and service has also been fantastic. Great group of people to work with.

It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users.

I couldn't find anything that I don't like about the software functionally or user experience-wise.

So far I have not come across a thing that annoys me at all.

I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more.

I am able to increase Popupsmart's sales thanks to analytical intelligent system that they offered. The more I see the problems, the quicker I provide solutions to our customers.

You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.

Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required).

The best thing about software is being User-friendly environment, really easy to use with GTM.

Very easy integration, in just a few minutes you are up and running.

I liked the value offered for the price, as well as the features and the ease of use.

So far so good, I have no negative comments about UserGuiding.

Also the team is supportive. They do their best to support us on our busy days, even in weekends.

It is one of the few solutions I constantly recommend to my customers when they strive to create an amazing onboarding experience.

Best Quality of Service and Easy to use Product.

Some of the implementation was a little hard because of our lack of technical knowledge.

But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.

Solid product, great price point, users love it.

Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced).

The software works really well, is easy to use and can really be effective. The customer support was a great help to us.

You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support.

Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

They don't offer free chat on their website but the team responds quickly via email and try to solve your problems as soon as possible.

Great alternative to more established solutions.

My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page  is too long to show the entry button on a standard screen.

The product is easy to use and integrate into your own website to ensure smooth onboarding.

Customer engagement and conversion rates have skyrocketed thanks to UserGuiding.

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Easy to understand due to its intuitiveness. I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users.

US Dollar

Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. 

Turn new buyers into successful users:
Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. 

Partner with the experts in external education:
Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. 

Drive measurable impact & profitability:
Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. 

Improve customer retention:
Trained customers are more likely to use your product, understand the value, and not churn.  

Get data-driven insights:
Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business.

Strengthen the power of your brand:
Create an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. 

Companies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar.

LongDescription

Asynchronous Learning

Course Tracking

Course Management

SCORM Compliance

Communication Management

Mobile Learning

Blended Learning

Churn Management

eCommerce Management

Data Import/Export

Certification & Licensing

Survey/Poll Management

Training Companies

Training Management

Built-in Course Authoring

eLearning Companies

Learning Paths/Tracks

Course Authoring

Video Support

Learner Portal

Modeling & Simulation

Academic/Education

Virtual Classroom

Customer Management

Synchronous Learning

Customer Engagement

Social Learning

Compliance Tracking

Tests/Assessments

Reporting/Analytics

Usage Tracking/Analytics

Corporate/Business

Feedback Management

Video Conferencing

Built-in LMS

Learning Management

Gamification

Training Administration

Onboarding

Third-Party Integrations

Please contact Skilljar for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

201-500

501-1000

1000+

Skilljar Customer Education

In Person

Live Online

Webinars

Documentation

UserGuiding is a digital adoption and user onboarding platform that allows businesses to easily build interactive product guides using no-code tools. It can be used to design and create various onboarding flows, such as manuals, templates, hotspots, NPS surveys, plus more. The platform can integrate with third-party tools including Intercom, Mixpanel, Slack, Google Analytics, and others. 

Users with no technical knowledge can easily create tutorial popups as well as highlight new product features. UserGuiding provides segmentation capabilities to create personalized onboarding experiences. Designs can also be customized using images, videos, GIFs, and emojis. Other platform features include onboarding checklists, user goal tracking, detailed analytics, API access, and more. 

Pricing is based on the number of active users and features. Support is provided via email, chat, and other resources. 

Launch Management

Surveys & Feedback

Employee Onboarding

Customer Segmentation

User Onboarding

Audience Targeting

Self Service Portal

Self Service Tools

Configurable Workflow

Contextual Guidance

Real-Time Notifications

Workflow Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Account Management

Customizable Templates

Multi-Language

Customizable Branding

In-App Training

Task Management

Self-paced Learning

Progress Tracking

Interactive Content

NPS of Customers

Customizable Fields

Event Triggered Actions

Reporting & Statistics

Content Creation

UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Basic Plan costs $89 per month when billed annually - for 2500 monthly active users and a single team member. 

The Professional Plan costs $389 per month when billed annually - for 20000 monthly active users and 5 team members. 

Corporate plans are also available. 

Skilljar Customer Education vs UserGuiding

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