It is the best investment in dental software, and the customer support doubles my satisfaction that we chose this software. I get through immediately and any issues are resolved quickly and easily.

Been using ace for about 15 years, love how easy it is to use and the tech support is awesome.

I am happy to write this review for Ace because of their willingness to offer a high quality and affordable product to dentists, and for their willingness to go above and beyond for their customers.

New employees can train off the computer. Rays programs  integrate easily.

This has everything you need and it is easy to navigate for a good price. The service is excellent.

I always get errors at login. Lastly, customer service has no idea how to troubleshoot.

I would like to have new patient fill out all information including health history and integrate into their chart.

As a dental provider for over 20 years I have worked with all of the software out there. What I particularly love about ACE software is the tabs across the top.

Backing up the system ensures that it remains updated and reliable. The client management system is comprehensive, coherent and adaptable after some practice.

All of the core screen is an independent box that sits inside a second box that has the menu information. There is no point to this and its a distraction.

Horrible horrible customer service just horrible.

It can be slow at times and the computer get sluggish and freezes up.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

ACE Dental is a scalable, on-premise Practice Management solution that offers a variety of features for aiding in the day-to-day management of a dental office.


Applications include appointment scheduling with automated appointment reminders and appointment pre-blocking; the billing applications include paper and electronic insurance claims management, patient and family ledgers, monthly payment plan capabilities, and more. The Practice Management system contains fully integrated word processing and mail merge, as well as a prescription writer, credit card integration, digital signatures, and reporting. 3D restorative charting, visual treatment planning, auto clinical notes, and mixed dentition are other features offered within the optional clinical charting suite.


Ace Dental supports all types of dental practices: orthodontics, endodontics, oral surgery, pediatric dentistry, and more. The software can be installed on a single computer or over a network with unlimited users. It can also be accessed on mobile devices such as iPad, iPhone, and Droid Phones.



LongDescription

Treatment Planning

Patient Records Management

Electronic Payments

Charting

Confirmation/Reminders

Calendar Management

Imaging and X-rays

Reminders

Medical Billing

Customizable Templates

Billing & Invoicing

Claims Management

Appointment Management

Records Management

Client Management

Drag & Drop

Live Chat

Windows 8

ACE Basic:
Single User (One computer) – $499
Two User (Two computer network) – $999
Network (Unlimited Users) – $1699

ACE Advanced:
Single User (One computer) – $999
Two User (Two computer network) – $1599
Network (Unlimited Users) – $2399

ACE Bundle:
Single User (One computer) – $2199
Two User (Two computer network) – $2999
Network (Unlimited Users) – $3999

ACE Web-based:
Single User (One computer) – $99 per month
Two User (Two computer network) – $198 per month
Network (Unlimited Users) – $99 per month per user

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

ACE Dental

Live Online

Webinars

Documentation

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Messaging

Surveys & Feedback

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Automated Scheduling

Chat/Messaging

Calendar Sync

Web Forms

Multi-Language

Patient Management

Customizable Forms

Video Conferencing

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

Mac OS

Web browser (OS agnostic)

Windows 10

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

ACE Dental vs Solutionreach

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