Solutionreach Software


 

Founded in 2000, Solutionreach is a cloud-based medical practice management system designed for offices of all sizes and specialties. This product provides doctors with scheduling, reminder and messaging modules to improve patient engagement and communication.

Features include appointment, preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews.

Reminders can be sent via patients' preferred methods of communication such as text, email or phone. All reminder options can be customized with branding, including logos and color schemes.

Surveys can be designed using customizable templates and questions, and they can be distributed automatically at the end of each patient visit or on-demand when immediate feedback is needed.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.

 

Solutionreach - Requests
 
  • Solutionreach - Requests
    Requests
  • Solutionreach - Birthdays
    Birthdays
  • Solutionreach - Dashboard action list
    Dashboard action list
  • Solutionreach - Outreach
    Outreach
  • Solutionreach - Reminders
    Reminders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

102 Reviews of Solutionreach

 

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Software Advice Reviews (45)
More Reviews (57)

Showing 1-20 of 45

terry from Carpenter Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Solutionreach really reach new solutions for todays busy office.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Conversations allows you to text and communicate with your patients in real time directly from the office.

Cons

Don't really use huddle much because we are a small office but think it's a great idea for larger practices.

Review Source
 
 

kala from Michael P. Girskis DDS, MS & Associates
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything this program offers your practice. Including the different ways to communicate with your patients. Each patient has different needs as far as communication and with SR you can achieve that.

Cons

The worst thing with this program is only if you try and learn it all on your own it's a little bit of a challenge, its best to join in the informational webinars!!

Review Source
 
 

Martin from Spartan Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Terrible company and their services don't work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Never use this company, they are really that bad!

Cons

This company is probably the worst I've come across. Please take my advice and stay away from them like the plague! While we had their service it was never working and patients hated it. We canceled services with them 6 months ago and they still keep calling us trying to collect for services they failed to provide! All this company seems to do well is try to collect money, they couldn't care less if their services work and their customer service is abysmal!

Review Source
 
 

Karen from Hanover Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Love how SolutionReach saves us so much time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It works so well to communicate electronically with patients. We have saved many hours per week with not having to make confirmation phone calls. We can text patients and they appreciate not having to answer the phone

Cons

Being in Canada and Solutionreach is based out of Utah, can make for some challenges due to mobile carriers from one country to the next.

Review Source
 
 

Bao from Hollywood Dentists
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Worst customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

-Appointment glitches
-Does not let you text patients back
-Does not let you edit appointments
-Will constantly send reminders to patients that already confirmed.
-There is no customer service phone number (had to contact them through sales).
-Nobody returns phone calls.

Review Source
 
 

Luz from Ahh Dental PC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Bad Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hate you all!

Cons

Costumer service stinks! Impossible to get a hold on to anyone!
Worse yet, they don't even have a phone number to call!
If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all!
And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Review Source
 
 

Heather from Frigo Orthodontics
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great company, great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I loved the service I received from customer service and the technicians, especially our trainer. But the service itself is amazing too, it helps our practice so much and I can't say enough good things about SolutionReach.

Cons

Honestly, there isn't much negative here. I will say sometimes it's hard to get to talk to a person on the phone when you have a problem, but I usually use the chat feature anyway.

Review Source
 
 

Cory from Active Family Chiropractic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

What an awesome program for retaining current patients and marketing new ones!

Ease-of-use

Functionality

Product Quality

Customer Support

Perfect for boosting your practice, updating and promoting your online presence and patient satisfaction. Texting communication and emailed newsletter's keep patients informed in this age of technology. Absolutely recommend to all practices, establish and new, for boosting your numbers and maintaining satisfied patients.

Pros

Online marketing has helped us contact new groups of potential patients. Newsletters keep patients informed of upcoming events, office hours and workshops. Birthday and holidays are never missed with their email program. An awesome tool to boost your online presence and in turn grow your practice.

Cons

Took a few videos of learn all the ones and outs, but well worth it! And in the end.... Nothing but positive reviews!

Review Source
 
 

Tracy from Brar Family Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love all the different reminder options for patient appointments and the fact that it is customizable.

Cons

I wish there were training tutorials available to that new employees in the office can better learn how everything on Solution Reach works.

Review Source
 
 

jamey from dental offic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Its nice having this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact it reminds patients of their appointments. Its like having an extra front desk person.

Cons

Im not fond of the email responses we get when a patient responds to their appointment confirmation. It has a lot of useless info and needs more info about when the appt is etc.

Review Source
 
 

David from Alabama Coast Eye Clinic
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Unethical liars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company will steal your money

Pros

It is fine as far as what it does. It is not the software that is the problem its all the extra charges they do not tell you about.

Cons

The company sneaks hundreds of dollars extra charges on to your account then tells you that you signed for those extra charges. When asked for proof of signing something they could not provide a signature of any kind.

Review Source
 
 

Charity from Walter Rapacz, DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy Peasy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Solution Reach has great functionality, new technology, amazing customer care, and always quick fixes when I have a problem.

Cons

Solution Reach Notify malfunctions sometimes, and gives me errors when appointment confirmations are trying to come through.

Review Source
 
 

Denise from Dr. Edward J. Piorkowski, Jr., DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great Software Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very helpful staff. Online chat is fast and gets the question answered quickly. They can also remote in and help when there is something we are unfamiliar with doing. Conversations is a great way to contact patients in real time and get open appointments filled!

Review Source
 
 

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

SolutionReach is great.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It can integrate with my software and patients can request appointments. There is also good customer support.

Cons

Cost. The investment, though worth it in the end, seems a little steep for a monthly fee, when once things are set up, there is seemingly minimal upkeep involved from a software and functioning side.

Review Source
 
 

Chris from MPD DDS PA
Specialty: Pediatric dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent help

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We like how well it informs the patients and how it has improved our communication overall. We only hear positive

Review Source
 
 

Mike from Michael P DiMauro DDS, PA
Specialty: Pediatric dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent Product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My team tells me all the time how much they love solution reach. I was actually able to decide to not replace a retiring staff member based on the benefits of solution reach.

Cons

There is not much to put in the cons, it is a great value but as a practice owner the price could be less but I would say that about anything.

Review Source
 
 

Marie from Advanced Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Changed our practice forever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SR is redefining what patient communications SHOULD be as well as what customer service should be. They are one of the few companies I've ever worked with that promised less than it actually delivered. Every day I am thankful for SR. It's one huge piece I don't have to think about or worry about. If I tried to get rid of SR my staff would revolt. It makes our lives so much easier and makes us look great to our patients.

Pros

I can't decide if my favorite part of this software is that I don't have to think about it and it takes loads of work off my staffs' desks or if it's the tech support when we have a question. I also love being able to text my patients rather than tying up phone lines.

Cons

I wish I'd started with SR years ago. It would have made my life so much easier! We used to spend hours and money every week chasing down patients who are overdue for appointments. Now SR takes care of that and my staff can use their time so much more productively.

Review Source
 
 

Michelle from Robinson Orthodontics
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

An innovative patient communication platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The company has great outlets available to give your feedback and to chat with other solution reach users and solution reach employees.

Pros

Appointment reminder options and tablet app for patients to fill out their paperwork, customer service is great-never have to wait long to speak with someone on the phone or online chat.

Cons

The extra features/products being added are an additional cost on top of monthly fee, part of the integration with our practice management software could be better.

Review Source
 
 

Aurora from Dental Office
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Loving this Assest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been successfully using SR for 8 awesome months. Our business is always looking for the next best practice management system to help us grow and have the best communication with our patients. SR helps us thrive on delivering the highest level of dental care to our patients through education, professionalism and compassion. SR really helps us to achieve that through educational newsletters, customized reminders and birthday wishes.
We utilize all features included in the software, but I definitely have my favorites. We have a large Spanish speaking population and SR allows us to customize reminders to be in Spanish and remind them as often as the patient would like. I also really enjoy the conversations aspect of this platform, as it gives us a chance to communicate with patients in different ways while staying HIPPA compliant. Also, SR is linked up with Carecredit and you can see your schedule for the day, as well as, a sign next to each pt who has Carecredit and the amount they have available. Having this knowledge is beneficial in morning meetings to help capture treatment.Sr has Benefited us in many ways and made our office more efficient. It helps us be able to focus on what’s going on in the office instead of calling for every reminder. SR will email, call or text patients to remind them of appts. As well, they send continuing care reminders when the patients are past due. Which saves us from making all those phone calls to get people in for past due cleanings. By doing so, we have SR doing that while we focus on TX and pts in the office.Our pts love having different options to communicate with us. They all have busy lives and no time to call or can’t be on the phone at work. So, they email or text us directly to schedule or ask questions. They can also use limelight/ SR scheduler to pick a day and time without having to go back and forth with me on days and times. Also, they have access to the PT portal to view past and future appt and pay bills. They pretty much have everything at their fingertips, at their convenience. I would recommend SR to any office looking to streamline their communications, boost productivity and gain efficacy. It’s like having another front office personnel covering the things that may fall through the cracks or things you don’t have time to get to. I have to add that customer service with SR has been on point. Everyone we have communicated with is thorough, knowledgeable, kind and willing to help you. Also, they provide SR community, blog, webinars and educational sites to go find answers to questions, ask questions and getr answers. Their learning tools and discussions have been very helpful to our company.

Pros

Lots of great features including, but not limited to, online scheudling, campaigns (drip/ set), convesations (texting), educational library and good customer service etc

Cons

Kind of costly for a small practice as everything has an additional cost. The main concept is great, but can get a little daunting.

Review Source
 
 

Christi from Bruce Hester, D.M.D
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows Front desk to have more time to focus on patient care rather than sitting on the phone confirming appointments. Also extremely helpful in communicating with patients.

Cons

Can sometimes be somewhat overwhelming because there are so many great features that you want to be able to utilize.

Review Source
 
 
 
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Showing 1-20 of 57

Siobhan from PediPlace

April 2018

April 2018

Good product but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves man hours having the reminders go out automatically!

Pros

This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance.

Cons

It is so hard to reach a live person. First it makes you search for your answer, then you can do an online chat however, there is not a phone number to reach them on the help site. You have to convince the online chat tech to give you a phone number to call. Also I would love updated training .

Review Source: Capterra
 

Daniel from The Balancing Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

THE WHOLE PACKAGE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased patient retention by reminder notices and increased communication with patients. More patients schedule ahead of time, contact to reschedule faster, less no shows.

Pros

Easy to use, covers all the bases, able to personalize, connects with our scheduling system to grab patient info

Cons

Customer Support is iffy sometimes (has gotten better in 2018), a little too much going on in some pages

Review Source: Capterra
 

Ryan from Community Medical Center, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Seamless, easy install

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seamless with NextGen, easy training, product just works, requires no oversight. Our staff uses it daily and compliments it constantly.

Cons

I don't have any cons currently about the product, it just works seamlessly with our NextGen product. Would definitely recommend

Review Source: Capterra
 


April 2018

April 2018

Anytime help is needed they are there. Our office reaches many of our patients this way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated patient communications.

Pros

The automated nature of the system. With a few initial set ups you can use the system to do much of your busy time consuming phone work for you. If you really want to get your monies worth then you can also use the newsletters and different options to add more to your experience.

Cons

The only real con I have ever noticed is just like everything these days there are add ons. I personally would just prefer the whole package be offered at one cost. I understand though that some offices prefer to piece their products together so this is why it is offered this way.

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

Saves us time from calling everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it means I don't have to call each and every patient to remind them of their appointments. This saves us a lot of time in the office throughout the day

Cons

When people opt out or tell us they don't like it, or they yell at us for "so many reminders" like we are personally calling and texting all the time

Review Source: Capterra
 

ellen from miller family eyecare
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

poor service, no human available to resolve issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

nothing. this software is not correct. calls patients who don't have product ready, fails to contact correct patients. spend hours tying up our computers trying to solve the problem. continually get error messages that they can't resolve

Cons

continually contacts patients who don't need an exam, bad platform and when try to call to resolve issue no one is there to help. They can't resolve problems and don't care. Worse customer service possible. they don't care if they loose your business. jade larson is a robot.

Review Source: Capterra
 

Sarah from Adiska Family Dental

March 2018

March 2018

Helped us fill last minute holes in the schedule.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We could send out email and/or text blasts to promote an event going on or to fill a last minute schedule change. Similar reminder systems require you to create a mailing or call list before doing this. If solutionreach integrates with your software, they can pull unscheduled patients into a list for you.

Cons

It does not intergrate well with MOGO software and it is fairly expensive. I thought that using a reminder systems would cause our no-show rate to disappear but unfortunately it still exists.

Review Source: Capterra
 

Danielle from Cabezon Orthodontists

March 2018

March 2018

Easy software to use but the SR Reviews is not my favorite. You can only use the app w/apple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Appointment confirmations, text capability

Pros

Appointment confirmations is my favorite. I's so nice not to have to think about confirming appointments for patients. I also love the SR Conversations. It's really nice to be able to text a patient fast and easy.

Cons

SR Reviews is not my favorite. I think it has a lot of potential but it's not working with our office. I've spoken to customer service DOZENS of times and the issues have not been resolved....

Review Source: Capterra
 

Carissa from Bowersox Vision Center

March 2018

March 2018

Making my job easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes my job easier! Patients as well as us love the texting feature. Patients get a faster response and we are able to access their needs in a timely manner!

Pros

I personally love the SR conversations, texting patients is so much easier for us as well as patients. I also like the reminder and recalls. We have had more patients a month scheduled as well as past patients coming back to us.

Cons

The balance due reminder. I dislike having to set it up every month. I would love for it to be automated and actually send statements instead of just the balance.

Review Source: Capterra
 

Melissa from EnVision
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

This program made our practice run more efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us reach our patients in the easiest way. Extremely user friendly!

Pros

This program is very user friendly and truly helps with keeping up with the electronic world we live in.

Cons

Patients would sometimes get more reminders than they necessarily wanted. I Do believe you can change your settings on this though.

Review Source: Capterra
 

Randy from Randy G. Raetz, DDS PLLC

March 2018

March 2018

Best patient engaging software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Great to send reminders to patients about upcoming appointments. Easy to create and send newsletters and notifications to everyone or a specific group.

Cons

Was hard to set up initially. Tech support members change often and many times we have to do an online chat to resolve issues.

Review Source: Capterra
 

Amber from Ossip Optometry

March 2018

March 2018

very good

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

it makes my job easy and I don't have to call. Also it makes it nice to be able to text.

Cons

customer support isn't always the easiest to deal with. they don't always answer emails or get back to you in a timely manner

Review Source: Capterra
 

Jackie from New Teeth Dental Solutions

February 2018

February 2018

doesn't integrate well with Curve. Also can't reach support. Must email for a return call.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

It had a great reminder schedule and even sent sweet birthday messages. helped out patients remember their appointments even the day of.

Cons

You could not get a hold of support when you needed them. No way to even call in. You get a message stating they are not taking calls, to please email them your request. It took 4 days for a return call. Also did not integrate with Curve for Recare Reminders

Review Source: Capterra
 

Anaiah from Payson Premier Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Our experience has been very simple for the most part.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like being able to customize the way I communicate with each patient. I also have liked being able to text our patient, even though there are still a few bugs.

Cons

At this particular moment, conversations.. there are still some annoying bugs. I don't like how it will tell me I have a message a few min before actually receiving the message.

Review Source: Capterra
 

Shari from Wake Forest Family Eyecare

February 2018

February 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The time it saves us and ability to customize our messages makes this a must have product for every office!

Cons

Software is great, constant requests for us to take webinars and learn new ways to do things can become annoying.

Review Source: Capterra
 

Nicole from Lockwood Commons Dental care
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Solution reach has helped our office confirm patients and reduced the amount of no shows we have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Patients love getting a reminder text from us about their upcoming appointments. In this day and age it makes it so convenient to confirm an appointment with a simple text.

Cons

They do not have support staff when you have an issue and it took 5 or 6 days for them to get back to me regarding a question I had. And I had to do it all through the chat and email.

Review Source: Capterra
 

Sally from Charles A Mann DDS PA2
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Never responded back after trying to cancel service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Daily reminders, patients confirmations through emails, text messages and phone calls - They would generate a post card as well if we needed.

Pros

The ease of online daily use as the person that used it, as well as the campaign letters you were able to send out.

Cons

The monthly expense of the software - once we tried to cancel, then they were wanting to give us a promotional deal...frustrating that they didn't offer it sooner.

Review Source: Capterra
 

Michael from Michael P. DiMauro DDS, PA

February 2018

February 2018

Excellent communication tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Conversations, that turns your office phone number into a text capable number is the best feature. I also love the reminders for the patients.

Cons

Not much, maybe would be better if it could be used with android tablet and not just an ipad. I cannot really think of any other con for this product. It is wonderful.

Review Source: Capterra
 

Marty from 2Guyz Boutique for Pets
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

A good co-worker!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The program is easy to use and adjust to the needs of your office. The patients have absolutely loved getting texts rather the phone calls. It helps make our smaller office operate like some of the big guys out there.

Cons

Pricing tends to be a little steep when you add on some of the extras. Overall, though, I do understand that the cost of another employee would be higher.

Review Source: Capterra
 

Danielle from Joseph Raczek, OD

February 2018

February 2018

Absolutely AMAZING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of very happy patients receiving text messages from us instead of phone calls and voicemails! and much more of course.

Pros

I love how this platform integrates with our practice management software so it does all the tedious work for us, recalling, appointment reminders, eyewear notifications, etc. Customer service always goes above and beyond my expectations (which are pretty high) in achieving odd requests like a contact lens 'drip campaign' which will auto remind our CLS wears when its time to purchase more contacts as to not over wear the ones they purchased at the time of the exam. When I do have to call because of a glitch or issue with SR customer service always has it resolved in 1 phone call. All around we are very pleased with the services SR provides

Cons

The only thing I would ask to be improved on is that if a patient only has a cell phone on their account but the patient opts out of texting the platform will NOT call them, you have to pick up the phone and call the patient yourself.

Review Source: Capterra
 
 
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