Solutionreach Software


 

Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and practice marketing.

Other features include preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews. SolutionReach can send customized reminders using text, email or over the phone. Users can design surveys using templates and questions and distribute them at the end of each patient visit or when immediate feedback is required.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.

Support is provided via email and online case submission. Other help options include knowledge base, forums, webinars, eBooks and videos.

 

Solutionreach - Requests
 
  • Solutionreach - Requests
    Requests
  • Solutionreach - Birthdays
    Birthdays
  • Solutionreach - Dashboard action list
    Dashboard action list
  • Solutionreach - Outreach
    Outreach
  • Solutionreach - Reminders
    Reminders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

114 Reviews of Solutionreach

 

Start your review of Solutionreach

Click to start
https://www.softwareadvice.com/dental/solutionreach-dental-review/
Software Advice Reviews (47)
More Reviews (67)

Showing 1-20 of 47

terry from Carpenter Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Reach all your contact solutions with Solutionreach

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to use,love the texting and automatic patient reminders, the newsletters and birthday wishes all work seamlessly

Cons

The automatic reviews at one time had no filters but they have since correct that so don't really have any problems.

Review Source
 
 

Martin from Spartan Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Finally came to an amicable resolution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

can't reasonably recommend this company, but I don't hate them anymore. We did come to an amicable resolution.

Cons

didn't have a great experience, but we didn't part as enemies.

Review Source
 
 

Michele from Uptown
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Rip-off Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Started out great.Now I am ready to sue them. So ready to get your money. So lazy to do anything. What are they thinking ???

Cons

Their changing platforms has created system incompatibility. The only person who can cancel the contract does not answer the phone. My next call is to BBB, then a lawyer.

Review Source
 
 

Aimee from Computer Software
Specialty: General dentistry
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Deceiving and over-priced

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system has the ability to go back as far as 6 yrs to pull patients that had not been in the office. It can contact the patient and encourage them to schedule. It works.

Cons

This company tells potential customers they are partners with our office software. They say they can "read the files." Problem is they are not partners at all and with each update to the software the system breaks. When calling for SR to fix, they tell you to call your software company and have them send file info over to Solution Reach. The software company will not do this since they are not partners. They have reached out to Solution Reach several times asking them to stop deceiving its customers. In the end your stuck with an over-priced system that works ONLY if you don't update your office software.

Review Source
 
 

kala from Michael P. Girskis DDS, MS & Associates
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything this program offers your practice. Including the different ways to communicate with your patients. Each patient has different needs as far as communication and with SR you can achieve that.

Cons

The worst thing with this program is only if you try and learn it all on your own it's a little bit of a challenge, its best to join in the informational webinars!!

Review Source
 
 

Karen from Hanover Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Love how SolutionReach saves us so much time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It works so well to communicate electronically with patients. We have saved many hours per week with not having to make confirmation phone calls. We can text patients and they appreciate not having to answer the phone

Cons

Being in Canada and Solutionreach is based out of Utah, can make for some challenges due to mobile carriers from one country to the next.

Review Source
 
 

Bao from Hollywood Dentists
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Worst customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

-Appointment glitches
-Does not let you text patients back
-Does not let you edit appointments
-Will constantly send reminders to patients that already confirmed.
-There is no customer service phone number (had to contact them through sales).
-Nobody returns phone calls.

Review Source
 
 

Luz from Ahh Dental PC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Bad Overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hate you all!

Cons

Costumer service stinks! Impossible to get a hold on to anyone!
Worse yet, they don't even have a phone number to call!
If you need anything resolved, you need to go to their wesite, type in your username, type in your password, log in, find the page for support, find a page for the chat support, wait however many minutes it takes for someone to show up on the chat, then you have to identify yourself, give your name, number, name of your office, then you have to request for a phone call, then you have to wait for a phone call, then you have to talk about any problems you may be having with the software (and believe me, you'll have plenty...!!!), then the guy you just spent 15 minutes explaining your problem over the phone is going to tell you something like: "I just answer phones, I need to transfer you to a technician who can help...", then you have to be on hold again for so long that you can even write a long review such as this one as you wait for them to pick it up (I'm literaly writing this as I'm on hold for them...), then you have to explain your problem all over again, hoping it would be solved by that person at the first time they try, and then pray to GOD it never happens again (which, it will), so you dont have to call these guys ever again! Not productive at all!
And they though that changing to chat-only support would be a good idea....! ... Very disapointing, SR!!!!

Review Source
 
 

Heather from Frigo Orthodontics
Specialty: Orthodontics
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great company, great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I loved the service I received from customer service and the technicians, especially our trainer. But the service itself is amazing too, it helps our practice so much and I can't say enough good things about SolutionReach.

Cons

Honestly, there isn't much negative here. I will say sometimes it's hard to get to talk to a person on the phone when you have a problem, but I usually use the chat feature anyway.

Review Source
 
 

Cory from Active Family Chiropractic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

What an awesome program for retaining current patients and marketing new ones!

Ease-of-use

Functionality

Product Quality

Customer Support

Perfect for boosting your practice, updating and promoting your online presence and patient satisfaction. Texting communication and emailed newsletter's keep patients informed in this age of technology. Absolutely recommend to all practices, establish and new, for boosting your numbers and maintaining satisfied patients.

Pros

Online marketing has helped us contact new groups of potential patients. Newsletters keep patients informed of upcoming events, office hours and workshops. Birthday and holidays are never missed with their email program. An awesome tool to boost your online presence and in turn grow your practice.

Cons

Took a few videos of learn all the ones and outs, but well worth it! And in the end.... Nothing but positive reviews!

Review Source
 
 

Tracy from Brar Family Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love all the different reminder options for patient appointments and the fact that it is customizable.

Cons

I wish there were training tutorials available to that new employees in the office can better learn how everything on Solution Reach works.

Review Source
 
 

jamey from dental offic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Its nice having this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact it reminds patients of their appointments. Its like having an extra front desk person.

Cons

Im not fond of the email responses we get when a patient responds to their appointment confirmation. It has a lot of useless info and needs more info about when the appt is etc.

Review Source
 
 

David from Alabama Coast Eye Clinic
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Unethical liars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company will steal your money

Pros

It is fine as far as what it does. It is not the software that is the problem its all the extra charges they do not tell you about.

Cons

The company sneaks hundreds of dollars extra charges on to your account then tells you that you signed for those extra charges. When asked for proof of signing something they could not provide a signature of any kind.

Review Source
 
 

Charity from Walter Rapacz, DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy Peasy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Solution Reach has great functionality, new technology, amazing customer care, and always quick fixes when I have a problem.

Cons

Solution Reach Notify malfunctions sometimes, and gives me errors when appointment confirmations are trying to come through.

Review Source
 
 

Denise from Dr. Edward J. Piorkowski, Jr., DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great Software Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very helpful staff. Online chat is fast and gets the question answered quickly. They can also remote in and help when there is something we are unfamiliar with doing. Conversations is a great way to contact patients in real time and get open appointments filled!

Review Source
 
 

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

SolutionReach is great.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It can integrate with my software and patients can request appointments. There is also good customer support.

Cons

Cost. The investment, though worth it in the end, seems a little steep for a monthly fee, when once things are set up, there is seemingly minimal upkeep involved from a software and functioning side.

Review Source
 
 

Chris from MPD DDS PA
Specialty: Pediatric dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent help

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We like how well it informs the patients and how it has improved our communication overall. We only hear positive

Review Source
 
 

Mike from Michael P DiMauro DDS, PA
Specialty: Pediatric dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent Product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My team tells me all the time how much they love solution reach. I was actually able to decide to not replace a retiring staff member based on the benefits of solution reach.

Cons

There is not much to put in the cons, it is a great value but as a practice owner the price could be less but I would say that about anything.

Review Source
 
 

Marie from Advanced Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Changed our practice forever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SR is redefining what patient communications SHOULD be as well as what customer service should be. They are one of the few companies I've ever worked with that promised less than it actually delivered. Every day I am thankful for SR. It's one huge piece I don't have to think about or worry about. If I tried to get rid of SR my staff would revolt. It makes our lives so much easier and makes us look great to our patients.

Pros

I can't decide if my favorite part of this software is that I don't have to think about it and it takes loads of work off my staffs' desks or if it's the tech support when we have a question. I also love being able to text my patients rather than tying up phone lines.

Cons

I wish I'd started with SR years ago. It would have made my life so much easier! We used to spend hours and money every week chasing down patients who are overdue for appointments. Now SR takes care of that and my staff can use their time so much more productively.

Review Source
 
 

Michelle from Robinson Orthodontics
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

An innovative patient communication platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The company has great outlets available to give your feedback and to chat with other solution reach users and solution reach employees.

Pros

Appointment reminder options and tablet app for patients to fill out their paperwork, customer service is great-never have to wait long to speak with someone on the phone or online chat.

Cons

The extra features/products being added are an additional cost on top of monthly fee, part of the integration with our practice management software could be better.

Review Source
 
 
 
Write a Review
Showing 1-20 of 67

Brice from Anchorage Pediatric Group LLC

June 2018

June 2018

Use for reminders and communication with patients regarding Pediatric Office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automating Reminder Calls were what motivated us to start, and there's so much more tht came with it!

Pros

It is pretty well all inclusive - it does everything from reminders, call-backs, confirmations, and follow-up reviews. Great system.

Cons

It would be awesome to be able to incorporate a check-in process and info verification. Aldo would be way cool if SR was able to run eligibility and benefits on Insurance coverage :-)

Review Source: Capterra
 

Laura from The CorePoint

May 2018

May 2018

Businesses can easily stay in touch with customers through fun, simple, messaging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I receive updates from my dentist that allow me to stay in touch without any extra effort. I would never go to a dentist who didn't use a solution that was easy for me to navigate, schedule appts, get reminders, and even get little notes on my birthday :)

Cons

The biggest cons are that it's mostly targeted for dental & eyecare/skincare. I wish more businesses used software like this!

Review Source: Capterra
 

Chad from Edmonds Eye Associates LLC

May 2018

May 2018

It has been a great value to our practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.

Cons

The sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.

Review Source: Capterra
 

Erin from Dr. Coulter and McRoys

May 2018

May 2018

We have had a great expericence and noticed that the amount of no shows have gone way down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use! Love that I can see what the pt is thinking and make changes to our procedures. Great job!

Cons

Can not chose between your CL are in or your glasses are in. Would like to have that option to make it easier for our pts that got both

Review Source: Capterra
 

Stephanie from Osos dental

May 2018

May 2018

We just got on board!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that you can text your patients and it's HIPPA complaint. The texts come from your main office number.

Cons

I don't like the fact that at the beginning it's a bit much to try to figure out. And the fact that with our Spanish patients we have to manually change each message from a default meaaage to a message in Spanish (that's like 6 changes for each patient)

Review Source: Capterra
 

Cynthia López from Coachella Valley Optometry

May 2018

May 2018

So far has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support is always available, love their screen sharing interaction and conversations has change the game.

Cons

That it doesn't have the option for another language in any part of their software. Plus we have to make sure our notifications are working, had our eyewear notifications not working since 2016

Review Source: Capterra
 

Alex from Hearing Associates, P.C.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Fewer missed appointments. Better Patient Outcomes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software is easy to use and allows company to have the ability to customize to your unique needs and message when it comes to reaching out to customers. Multiple platforms (Voice, Text, Email) allows customer to be reached on their preferred mode of communication

Cons

Did not integrate with our scheduling system so ultimately we had to move away from this product, which was unfortunate because we really enjoyed the initial support we received from the SolutionReach team.

Review Source: Capterra
 

Melissa from St Croix Vision Center

April 2018

April 2018

Saves our office time and money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic!

Cons

I do not like that there are not more customization options available per different patients. Or that we can not schedule messages to go out ahead of time. Also, our sync has failed at least twice since we have had it so we have to almost "babysit" it daily to make sure it is still synced.

Review Source: Capterra
 

Katie from Katie Ngo

April 2018

April 2018

The texting feature was great, as well as the automated text and email appointment reminders.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The automation of appointment reminders freed up a lot off time, as well as reactivation of patients who haven't been in.

Cons

The set up process to customize the software took a lot of time, especially for patients who neither texts nor get emails (we have a lot of seniors).

Review Source: Capterra
 


April 2018

April 2018

Overall Solution Reach is a great product that offers many attributes to a practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love the communication options it offers our practice and our patients. Solution Reach allows us to easily confirm and adjust appointments for our patients to each person's specific needs, whether it's through phone, text, or email.

Cons

The one downfall of Solution Reach is the lack of ability in modifying the smart reviews. It's a generic message that cannot be personalized to each practices individual needs.

Review Source: Capterra
 

Siobhan from PediPlace

April 2018

April 2018

Good product but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves man hours having the reminders go out automatically!

Pros

This software does a great job sending out appointment reminders and birthday celebrations. The patients also like to be reminded about their appointment an hour in advance.

Cons

It is so hard to reach a live person. First it makes you search for your answer, then you can do an online chat however, there is not a phone number to reach them on the help site. You have to convince the online chat tech to give you a phone number to call. Also I would love updated training .

Review Source: Capterra
 

Daniel from The Balancing Center
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

THE WHOLE PACKAGE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased patient retention by reminder notices and increased communication with patients. More patients schedule ahead of time, contact to reschedule faster, less no shows.

Pros

Easy to use, covers all the bases, able to personalize, connects with our scheduling system to grab patient info

Cons

Customer Support is iffy sometimes (has gotten better in 2018), a little too much going on in some pages

Review Source: Capterra
 

Ryan from Community Medical Center, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Seamless, easy install

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Seamless with NextGen, easy training, product just works, requires no oversight. Our staff uses it daily and compliments it constantly.

Cons

I don't have any cons currently about the product, it just works seamlessly with our NextGen product. Would definitely recommend

Review Source: Capterra
 


April 2018

April 2018

Anytime help is needed they are there. Our office reaches many of our patients this way.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated patient communications.

Pros

The automated nature of the system. With a few initial set ups you can use the system to do much of your busy time consuming phone work for you. If you really want to get your monies worth then you can also use the newsletters and different options to add more to your experience.

Cons

The only real con I have ever noticed is just like everything these days there are add ons. I personally would just prefer the whole package be offered at one cost. I understand though that some offices prefer to piece their products together so this is why it is offered this way.

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

Saves us time from calling everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it means I don't have to call each and every patient to remind them of their appointments. This saves us a lot of time in the office throughout the day

Cons

When people opt out or tell us they don't like it, or they yell at us for "so many reminders" like we are personally calling and texting all the time

Review Source: Capterra
 

ellen from miller family eyecare
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

poor service, no human available to resolve issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

nothing. this software is not correct. calls patients who don't have product ready, fails to contact correct patients. spend hours tying up our computers trying to solve the problem. continually get error messages that they can't resolve

Cons

continually contacts patients who don't need an exam, bad platform and when try to call to resolve issue no one is there to help. They can't resolve problems and don't care. Worse customer service possible. they don't care if they loose your business. jade larson is a robot.

Review Source: Capterra
 

Sarah from Adiska Family Dental

March 2018

March 2018

Helped us fill last minute holes in the schedule.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We could send out email and/or text blasts to promote an event going on or to fill a last minute schedule change. Similar reminder systems require you to create a mailing or call list before doing this. If solutionreach integrates with your software, they can pull unscheduled patients into a list for you.

Cons

It does not intergrate well with MOGO software and it is fairly expensive. I thought that using a reminder systems would cause our no-show rate to disappear but unfortunately it still exists.

Review Source: Capterra
 

Danielle from Cabezon Orthodontists

March 2018

March 2018

Easy software to use but the SR Reviews is not my favorite. You can only use the app w/apple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Appointment confirmations, text capability

Pros

Appointment confirmations is my favorite. I's so nice not to have to think about confirming appointments for patients. I also love the SR Conversations. It's really nice to be able to text a patient fast and easy.

Cons

SR Reviews is not my favorite. I think it has a lot of potential but it's not working with our office. I've spoken to customer service DOZENS of times and the issues have not been resolved....

Review Source: Capterra
 

Carissa from Bowersox Vision Center

March 2018

March 2018

Making my job easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes my job easier! Patients as well as us love the texting feature. Patients get a faster response and we are able to access their needs in a timely manner!

Pros

I personally love the SR conversations, texting patients is so much easier for us as well as patients. I also like the reminder and recalls. We have had more patients a month scheduled as well as past patients coming back to us.

Cons

The balance due reminder. I dislike having to set it up every month. I would love for it to be automated and actually send statements instead of just the balance.

Review Source: Capterra
 

Melissa from EnVision
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

This program made our practice run more efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us reach our patients in the easiest way. Extremely user friendly!

Pros

This program is very user friendly and truly helps with keeping up with the electronic world we live in.

Cons

Patients would sometimes get more reminders than they necessarily wanted. I Do believe you can change your settings on this though.

Review Source: Capterra
 
 
Write a Review