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Solutionreach software

119 reviews(4.0/5)
119 reviews(4.0/5)

Solutionreach is a cloud-based dental practice management system designed for small, midsize and large offices and specialties. Primary features include appointment scheduling, patient access, reminders, patient education and practice marketing.

Other features include preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews. SolutionReach can send customized reminders using text, email or over the phone. Users can design surveys using templates and questions and distribute them at the end of each patient visit or when immediate feedback is required.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.

Support is provided via email and online case submission. Other help options include knowledge base, forums, webinars, eBooks and videos.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

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119 Reviews of Solutionreach

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  • Esther from Physical Medicine

    Specialty: Orthodontics

    Number of employees: 11-50 employees

    August 2018

    DONT GET YOURSELF IN A NIGHTMARE!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Look for another company! You have been warned!

    Pros

    Everything they explain, when they show it to you, looks good! If wish they could have more trained staff to handle and answer the questions.

    Cons

    The text appointment reminders feature that sends multiple text to the patients to the point they have received 4-6 text in one same day. I lost patients because of the system doing so almost every day, even when we took the patients out of the schedule!
    Bad service! They will not return your call and when they do, they say they have up to a month to do something about the issue.
    They are nice only the day they present the product to you! Don't sign the 2-year contract because they will not let you stop it and will make you pay the whole 2 years even if their product is crap!

    This review was submitted organically. No incentive was offered
    Review Source

  • Alyson from Bright Eyes Family Eye Care

    Number of employees: 2-10 employees

    August 2018

    It's Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

    Pros

    SIMPLICITY! I LOVE IT! It makes the day-to-day communication extremely efficient with our patients. I like how easy it is to customize settings and preferences. No patient is the same, so why not taylor settings based on individual preferances. We can reach patients so much more quickly which takes less staff time and our patients love it too!

    Cons

    It does not interface with our current scheduling system, I hope with time they are able to sync up. Until then, this means we have extra info in two places and sometimes we have to check one or both system to find what we are looking for. I know they have integrated with other EMRs etc, hopefully they sync with IntakeQ in the future!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • kristi from Hudson Valley Periodontics

    Number of employees: 2-10 employees

    August 2018

    Awesome program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend solution reach to other dental practices. I had a good experience with them. It is user friendly and is not too complicated to use. If you are just looking for appointment confirmations and communication between patient's this is the software for you.

    Pros

    I liked being able to confirm patient's appointments without having to call them. I can communicate important messages to patients if they are unable to answer the phone.

    Cons

    I do not like the fees. It is relatively more expensive than other programs that do the same thing. If you want other functions they are an added on fee.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    HORRIBLE! Run away as fast as you can!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Infrequent confirmation of appointments

    Pros

    It reached some of our patients some of the time. Text message and email options allowed for multiple ways of reaching people.

    Cons

    Service often did not work effectively and it often lost sync with our database. Customer service line has a message to send a chat through their website and the website chat is always turned off... horrible customer service. Only had a responce when we asked to cancel

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    One of another patient reminder systems, which works pretty well but has poor support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Can go back pretty far to find patients who have not presented to the office for a long time. Email and text reminders, as well as birthday greetings and other important dates for the patient can be automated. Decreases the workload of the clerical staff.

    Cons

    When it works well, it works great. Learning curve is a bit steep, though. Also, the support is very poor. It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Stuart from Francisco Gil Professional Medical Co.

    Number of employees: 2-10 employees

    June 2018

    The company has been great to work with and we have integrated seamlessly with their software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Greater contact potential with our patients and ability to send out mass communications to alert of hour changes, important updates or any customized message. We really like that the patients see our office number on the text instead of some randomized number like other companies do.

    Pros

    Easy functionality: its is very easy to setup new users, create groups and send mass messages to our patients. The automated texting reminders and confirmations are awesome and we have not experienced any issues so far. The smart reviews work very well and we have been getting great reviews on our website.

    Cons

    One major issue, and the reason i didn't give 5 stars, is because the system cant identify/detect patient language. Other companies we looked into offered this feature. Our practice is 80% Spanish only speaking, so this has been a major issue for us. We send bi-lingual messages but because of legal restrictions on the amount of characters allowed to be sent, we are limited in the quality of message delivered. If we find another company that offers language detection, we will go with them instead as this causes us many issues. We like solutionreach, but this is a deal breaker for my company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kristen from Sunshine orthodontist

    June 2018

    Was ok

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked that it was constantly sending the reminders out to patients and I never had to contact them because it didn't send or there were issues. It was a pretty good service.

    Cons

    Trying to get ahold of their customer service and get things corrected was almost impossible. It would take so many steps to get an issue sorted out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brice from Anchorage Pediatric Group LLC

    June 2018

    Use for reminders and communication with patients regarding Pediatric Office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Automating Reminder Calls were what motivated us to start, and there's so much more tht came with it!

    Pros

    It is pretty well all inclusive - it does everything from reminders, call-backs, confirmations, and follow-up reviews. Great system.

    Cons

    It would be awesome to be able to incorporate a check-in process and info verification. Aldo would be way cool if SR was able to run eligibility and benefits on Insurance coverage :-)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Laura from The CorePoint

    May 2018

    Businesses can easily stay in touch with customers through fun, simple, messaging

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I receive updates from my dentist that allow me to stay in touch without any extra effort. I would never go to a dentist who didn't use a solution that was easy for me to navigate, schedule appts, get reminders, and even get little notes on my birthday :)

    Cons

    The biggest cons are that it's mostly targeted for dental & eyecare/skincare. I wish more businesses used software like this!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Chad from Edmonds Eye Associates LLC

    May 2018

    It has been a great value to our practice.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It sync with our EHR every 2 hours to scan for changes. It has mostly eliminated the need for phone calls by our staff to confirm appointments.

    Cons

    The sync software needs to be running constantly on a computer that we never turn off. It took quite a bit of customization for it to do what we needed it to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Erin from Dr. Coulter and McRoys

    May 2018

    We have had a great expericence and noticed that the amount of no shows have gone way down!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use! Love that I can see what the pt is thinking and make changes to our procedures. Great job!

    Cons

    Can not chose between your CL are in or your glasses are in. Would like to have that option to make it easier for our pts that got both

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Stephanie from Osos dental

    May 2018

    We just got on board!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the fact that you can text your patients and it's HIPPA complaint. The texts come from your main office number.

    Cons

    I don't like the fact that at the beginning it's a bit much to try to figure out. And the fact that with our Spanish patients we have to manually change each message from a default meaaage to a message in Spanish (that's like 6 changes for each patient)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Cynthia López from Coachella Valley Optometry

    May 2018

    So far has been great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support is always available, love their screen sharing interaction and conversations has change the game.

    Cons

    That it doesn't have the option for another language in any part of their software. Plus we have to make sure our notifications are working, had our eyewear notifications not working since 2016

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Alex from Hearing Associates, P.C.

    Number of employees: 11-50 employees

    May 2018

    Fewer missed appointments. Better Patient Outcomes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is easy to use and allows company to have the ability to customize to your unique needs and message when it comes to reaching out to customers. Multiple platforms (Voice, Text, Email) allows customer to be reached on their preferred mode of communication

    Cons

    Did not integrate with our scheduling system so ultimately we had to move away from this product, which was unfortunate because we really enjoyed the initial support we received from the SolutionReach team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • terry from Carpenter Dental

    Specialty: General dentistry

    Number of employees: 11-50 employees

    May 2018

    Reach all your contact solutions with Solutionreach

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use,love the texting and automatic patient reminders, the newsletters and birthday wishes all work seamlessly

    Cons

    The automatic reviews at one time had no filters but they have since correct that so don't really have any problems.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Martin from Spartan Family Dentistry

    Specialty: General dentistry

    Number of employees: 2-10 employees

    May 2018

    Finally came to an amicable resolution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    can't reasonably recommend this company, but I don't hate them anymore. We did come to an amicable resolution.

    Cons

    didn't have a great experience, but we didn't part as enemies.

    This review was submitted organically. No incentive was offered
    Review Source

  • Melissa from St Croix Vision Center

    April 2018

    Saves our office time and money!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the text/email options, the ease of using the system and anytime we have had an issue arise the customer service team has been fantastic!

    Cons

    I do not like that there are not more customization options available per different patients. Or that we can not schedule messages to go out ahead of time. Also, our sync has failed at least twice since we have had it so we have to almost "babysit" it daily to make sure it is still synced.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Katie from Katie Ngo

    April 2018

    The texting feature was great, as well as the automated text and email appointment reminders.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The automation of appointment reminders freed up a lot off time, as well as reactivation of patients who haven't been in.

    Cons

    The set up process to customize the software took a lot of time, especially for patients who neither texts nor get emails (we have a lot of seniors).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Michele from Uptown

    Specialty: Orthodontics

    Number of employees: 2-10 employees

    April 2018

    Rip-off Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Started out great.Now I am ready to sue them. So ready to get your money. So lazy to do anything. What are they thinking ???

    Cons

    Their changing platforms has created system incompatibility. The only person who can cancel the contract does not answer the phone. My next call is to BBB, then a lawyer.

    This review was submitted organically. No incentive was offered
    Review Source

  • Aimee from Computer Software

    Specialty: General dentistry

    Number of employees: 51-200 employees

    April 2018

    Deceiving and over-priced

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The system has the ability to go back as far as 6 yrs to pull patients that had not been in the office. It can contact the patient and encourage them to schedule. It works.

    Cons

    This company tells potential customers they are partners with our office software. They say they can "read the files." Problem is they are not partners at all and with each update to the software the system breaks. When calling for SR to fix, they tell you to call your software company and have them send file info over to Solution Reach. The software company will not do this since they are not partners. They have reached out to Solution Reach several times asking them to stop deceiving its customers. In the end your stuck with an over-priced system that works ONLY if you don't update your office software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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