Solutionreach Software


 

Founded in 2000, Solutionreach is a cloud-based medical practice management system designed for offices of all sizes and specialties. This product provides doctors with scheduling, reminder and messaging modules to improve patient engagement and communication.

Features include appointment, preventative and follow-up reminders, newsletters, online reputation management, patient satisfaction surveys and reviews.

Reminders can be sent via patients' preferred methods of communication such as text, email or phone. All reminder options can be customized with branding, including logos and color schemes.

Surveys can be designed using customizable templates and questions, and they can be distributed automatically at the end of each patient visit or on-demand when immediate feedback is needed.

With PatientReach mobile, patients can send messages and images to providers through a HIPAA-compliant platform, request appointments and make payments. Practices can customize their mobile page by adding backgrounds, office photos and links to social media.

 

Solutionreach - Requests
 
  • Solutionreach - Requests
    Requests
  • Solutionreach - Birthdays
    Birthdays
  • Solutionreach - Dashboard action list
    Dashboard action list
  • Solutionreach - Outreach
    Outreach
  • Solutionreach - Reminders
    Reminders
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

73 Reviews of Solutionreach

 

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Software Advice Reviews (38)
More Reviews (35)

Showing 1-20 of 38

Tracy from Brar Family Dentistry
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love all the different reminder options for patient appointments and the fact that it is customizable.

Cons

I wish there were training tutorials available to that new employees in the office can better learn how everything on Solution Reach works.

Review Source
 
 

jamey from dental offic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Its nice having this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact it reminds patients of their appointments. Its like having an extra front desk person.

Cons

Im not fond of the email responses we get when a patient responds to their appointment confirmation. It has a lot of useless info and needs more info about when the appt is etc.

Review Source
 
 

David from Alabama Coast Eye Clinic
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Unethical liars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company will steal your money

Pros

It is fine as far as what it does. It is not the software that is the problem its all the extra charges they do not tell you about.

Cons

The company sneaks hundreds of dollars extra charges on to your account then tells you that you signed for those extra charges. When asked for proof of signing something they could not provide a signature of any kind.

Review Source
 
 

Jasmine from PureCare Dental
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great platform!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall A+

Pros

Very user and patient friendly! We can't imagine not having the patient text reminders, and we love having the ability to text patients through SR conversations.

Cons

The cost seems fine until you add in all of the add-on's. Would be great if these could be bundled to be made more affordable.

Review Source
 
 

Charity from Walter Rapacz, DDS
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy Peasy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Solution Reach has great functionality, new technology, amazing customer care, and always quick fixes when I have a problem.

Cons

Solution Reach Notify malfunctions sometimes, and gives me errors when appointment confirmations are trying to come through.

Review Source
 
 

Matt from Otego Family Dental PC
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

A+

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Interface is very well laid out and easy to use. The Reminder service is very effective, and the training staff is as well.

Cons

Wish some of the additional features were included with the main bundle, not add on's for an additional monthly fee.

Review Source
 
 

Jerem from Fairbourn Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

SolutionReach is great.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It can integrate with my software and patients can request appointments. There is also good customer support.

Cons

Cost. The investment, though worth it in the end, seems a little steep for a monthly fee, when once things are set up, there is seemingly minimal upkeep involved from a software and functioning side.

Review Source
 
 

Chris from MPD DDS PA
Specialty: Pediatric dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent help

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We like how well it informs the patients and how it has improved our communication overall. We only hear positive

Review Source
 
 

Mike from Michael P DiMauro DDS, PA
Specialty: Pediatric dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Excellent Product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My team tells me all the time how much they love solution reach. I was actually able to decide to not replace a retiring staff member based on the benefits of solution reach.

Cons

There is not much to put in the cons, it is a great value but as a practice owner the price could be less but I would say that about anything.

Review Source
 
 

Marie from Advanced Dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Changed our practice forever.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SR is redefining what patient communications SHOULD be as well as what customer service should be. They are one of the few companies I've ever worked with that promised less than it actually delivered. Every day I am thankful for SR. It's one huge piece I don't have to think about or worry about. If I tried to get rid of SR my staff would revolt. It makes our lives so much easier and makes us look great to our patients.

Pros

I can't decide if my favorite part of this software is that I don't have to think about it and it takes loads of work off my staffs' desks or if it's the tech support when we have a question. I also love being able to text my patients rather than tying up phone lines.

Cons

I wish I'd started with SR years ago. It would have made my life so much easier! We used to spend hours and money every week chasing down patients who are overdue for appointments. Now SR takes care of that and my staff can use their time so much more productively.

Review Source
 
 

Michelle from Robinson Orthodontics
Specialty: Orthodontics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

An innovative patient communication platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The company has great outlets available to give your feedback and to chat with other solution reach users and solution reach employees.

Pros

Appointment reminder options and tablet app for patients to fill out their paperwork, customer service is great-never have to wait long to speak with someone on the phone or online chat.

Cons

The extra features/products being added are an additional cost on top of monthly fee, part of the integration with our practice management software could be better.

Review Source
 
 

Aurora from Dental Office
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Loving this Assest

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been successfully using SR for 8 awesome months. Our business is always looking for the next best practice management system to help us grow and have the best communication with our patients. SR helps us thrive on delivering the highest level of dental care to our patients through education, professionalism and compassion. SR really helps us to achieve that through educational newsletters, customized reminders and birthday wishes.
We utilize all features included in the software, but I definitely have my favorites. We have a large Spanish speaking population and SR allows us to customize reminders to be in Spanish and remind them as often as the patient would like. I also really enjoy the conversations aspect of this platform, as it gives us a chance to communicate with patients in different ways while staying HIPPA compliant. Also, SR is linked up with Carecredit and you can see your schedule for the day, as well as, a sign next to each pt who has Carecredit and the amount they have available. Having this knowledge is beneficial in morning meetings to help capture treatment.Sr has Benefited us in many ways and made our office more efficient. It helps us be able to focus on what’s going on in the office instead of calling for every reminder. SR will email, call or text patients to remind them of appts. As well, they send continuing care reminders when the patients are past due. Which saves us from making all those phone calls to get people in for past due cleanings. By doing so, we have SR doing that while we focus on TX and pts in the office.Our pts love having different options to communicate with us. They all have busy lives and no time to call or can’t be on the phone at work. So, they email or text us directly to schedule or ask questions. They can also use limelight/ SR scheduler to pick a day and time without having to go back and forth with me on days and times. Also, they have access to the PT portal to view past and future appt and pay bills. They pretty much have everything at their fingertips, at their convenience. I would recommend SR to any office looking to streamline their communications, boost productivity and gain efficacy. It’s like having another front office personnel covering the things that may fall through the cracks or things you don’t have time to get to. I have to add that customer service with SR has been on point. Everyone we have communicated with is thorough, knowledgeable, kind and willing to help you. Also, they provide SR community, blog, webinars and educational sites to go find answers to questions, ask questions and getr answers. Their learning tools and discussions have been very helpful to our company.

Pros

Lots of great features including, but not limited to, online scheudling, campaigns (drip/ set), convesations (texting), educational library and good customer service etc

Cons

Kind of costly for a small practice as everything has an additional cost. The main concept is great, but can get a little daunting.

Review Source
 
 

Christi from Bruce Hester, D.M.D
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Highly recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows Front desk to have more time to focus on patient care rather than sitting on the phone confirming appointments. Also extremely helpful in communicating with patients.

Cons

Can sometimes be somewhat overwhelming because there are so many great features that you want to be able to utilize.

Review Source
 
 

nicole from Debra Reiner D.D.S
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

We love Solution Reach

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to use, makes contacting and communicating with patients easier and more efficient. Cant imagine going back before we had solution reach

Cons

I don't like that if the patient has a land line and an email or cell number that the landline doesn't get messages. We have some older patients that do like the reminders on their cell phones but also still want a call on their landline

Review Source
 
 

Ben from Vipm
Specialty: General dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Glitches affecting product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Kind customer service but have not (yet) fixed the issues of appointment reminders going out on a consistent basis.

Cons

It is not at all reliable. Our clinic has had numerous issues with SR not updating our patients appointments due to glitches.

Review Source
 
 

Byounggon from south philly dental
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

They will lock you into a contract.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I won't use this company anymore.

Pros


Cons

They will bind you with contract automatically every year even if you have use this company 2-3 years.
No communication with Sprint mobile.
No google or yelp review available.
Very slow update with Eaglesoft

Review Source
 
 

Holly from Grand Dental Care
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I love the software, Some of the customer service is so bad I think of changing, But the features keep me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wish customer service that actually deal with current customers were better trained. More "on the same page" and possibly don'y frankly LIE for the sale.

Pros

Keeping our hygiene schedule 100% FULL> Went from multiple no-shows a day to 1 in a "blue moon". SO Much better!

Cons

Customer Service is overall terrible. There are the one here and there that are great! BUT, Overall, They seem to not know how to deal with current customers or care if they keep them. Felt often as if i were "just another number" and was o the phone just "for the sale

Review Source
 
 

Cory from Active Body Chiropractic
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great product. Excellent results!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend to any doctors office having trouble with patient retention, missed appointments and low patient count. Awesome product!

Pros

I love the positive feedback from our patients. They love the text message reminders and ability to communicate. Our missed appointments have decreased to almost none. We are getting a lot of patients returning for care, thanks to the recall feature. And, our online presence has significantly increased, resulting in more new patients to our office.

Review Source
 
 

ben from Maine Cosmetic Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

They are crooks and will lock you into a contract, hard to use and not updated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hope solution reach goes out of business.

Pros

The only pro that I can think of is that I practiced for several years before finding them and that my family doesn't rely on them for any useful service because this company literally hates customers. They need to learn customer service. I recommend that they read The Nordstrom Way

Cons

They refuse to let you out of your contract and try to charger you money to break your contract. Terrible service, Cody would not let me talk to anyone else but him and would not provide corporate information. I have contacted my local dental association and the president of the ADA with my complaint. This company is the absolute worst and treats dentists very badly

Review Source
 
 

JoEl from Dresser Family Dentistry
Specialty: General dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I think Solution Reach is Great! Everyone that I have come in contact with has been great and very helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

What I like most about Solution Reach is the time that it save me from having to make daily calls to confirm appointments.

Review Source
 
 
 
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Showing 1-20 of 35

Alexandria from Booe Pediatric Dentistry
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

NEXT LEVEL AMAZING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Extreme time saving

Pros

Solution Reach has helped our office go to the next level. It has saved us lots of time by not having to call patients every day.

Cons

If there is anything that we do not like about SR is is strictly personal. Our office sometimes has to disable a patient text just by the way that we do our schedule every now and then so it does not confuse the patient on when and where to go for their appointment.

Review Source: Capterra
 

Andrea from Ronald Kerrick / Patuxent Place Family Dentistry

January 2018

January 2018

We have had great experiences with SolutionReach. Would highly reccomend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love that we no longer spend 2 to 4 hours on reminders calls. It's also been great for patient engagement, as well as sending out newsletters.

Cons

It would be really great if the SR conversations and SR reviews were included with the monthly premium that we already pay. I am very interested in adding that service, but have been reluctant because of the cost

Review Source: Capterra
 

Sjana from Eagle Gate Dental
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Extremely helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me time and money! Frees up some time to do other work that would otherwise be on the "back burner".

Pros

They do a lot of my daily tasks that would normally take a lot of time that I could be using elsewhere. So nice, and they integrate iPads into the system for our new patient forms, makes it generally quick and easy to check in a new patient. LOVE IT!!

Cons

There is a charge for any new feature that I think should be part of the whole. It's not terrible, some of it we are fine without, but it would be nice.

Review Source: Capterra
 

Rachel from Karns Vision

January 2018

January 2018

Rough start with switching over from demand force, but great now.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy to use. A lot of awesome features. You can even get them to assist you with the newsletters and more complicated features.

Cons

Very different from our previous software. It was hard to learn the new way to create newsletters and campaigns. That platform could be changed a little

Review Source: Capterra
 

Amanda from EYE FLORIDA

January 2018

January 2018

Great alternative to appointment confirmations/recalls!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Recalls and appointment confirmations. Customization is great also. You can have them send out 100 recalls a day or just make that total weekly.

Cons

We have had issues with interfacing. Our system AMD does not always stay connected with Solution Reach and we have to re-interface.

Review Source: Capterra
 

Elise from Bella Optical

January 2018

January 2018

Things have only gotten better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product has allowed us to engage with our patients on a scale that we couldn't imagine before. We are more accessible, which allows us to respond faster and in methods that work best for our patients.

Pros

This product has helped our office become more efficient, and has saved us hundreds that would have been spent on recall post cards and staff time used to call patients about appointment reminders and eyewear notifications.

Cons

While they have been pushing out a lot of new products, they have been quite glitchy. We like where they are headed, there have just been a few bumps on the road to get there. Once they have ironed out the kinks, I'm sure everything will be smooth sailing again.

Review Source: Capterra
 

Haley from PureCare Dental

January 2018

January 2018

Solution Reach is so easy to use and their customer service is outstanding!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we use the auto reminders which saves us a lot of time on calling all the patients, and Solutionreach Conversation which has saved us a lot of failed appointments.

Pros

I love that Solutionreach is so user friendly and if there is ever something that I don't understand I can easily reach a representative to explain whatever I'm having trouble with or a demo to show me.

Cons

sometimes there is a lag between Solutionreach and Eaglesoft but its gotten significantly better in the last year.

Review Source: Capterra
 

Anna from OPSC

January 2018

January 2018

GLITCHY & EXPENSIVE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

There is nothing this software does that any other PRM software doesn't do as well or better. There is nothing to value most about it.

Cons

SR Conversations has not worked well since we added it to our SR package in November. We have spent countless phone calls trying to reinstall, update our OS, anything to correct what is clearly a problem with their system. The delay in connecting to their server is up to 30 minutes PER MESSAGE. We constantly shut down and restart both the app and the browser version of SR Convo to see any texts. They clearly pushed and launched a product that was not ready for release. When I called today they have TURNED OFF THEIR PHONES so no one can reach anyone at their company directly. Forcing us to use their "Chat" option, which, SURPRISE! takes 20-30 minutes to connect, only to be told for the 100th time their engineers are "working on it". Have we received any compensation for a program we pay for, but can barely use? Nope! All very ironic for a company focused on "revolutionizing relationships". More like dissolving relationships. We are actively looking for another PRM software provider.

Review Source: Capterra
 


December 2017

December 2017

We tried others in the past and happily tossed them away 5 years ago. LOVE Solution Reach!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less time spent on the phone to remind patients about appointments. Less time stuffing/stamping recalls and the ability to send out mass notifications in case of illness or weather delays or cancellations.

Pros

Advanced notifications and ease of sending out mass notifications if a physician is out sick or weather shuts us down.

Cons

Like all "computer-types" when they work they are great and when they are down its a nightmare. Luckily we haven't had many times when Solution Reach has went down and they couldn't get us back up and going immediately.

Review Source: Capterra
 

Tara from Dr. Randall A. Ellis office

December 2017

December 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Helps free up time to do other task needed to be done in the office. Without it I would be on the phone all day trying to confirm and call recall

Cons

We wish it would continuously send messages even after the limit is exceeded. If there is a way to do this, I am unsure how

Review Source: Capterra
 

Sarah from Bond Family Eye Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

very pleased with all functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, compatibility, customized settings, linking between website and social media sites, newsletters, texting patients via Conversations is amazing!

Cons

The constant software updates for SolutionReach Conversations is a little annoying at times since our IT guy has to come in and do them.

Review Source: Capterra
 

BethAnn from Pediatric Associates of Stockton
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

I am so happy we decided to go with Solution Reach, very east to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I haven't come across anything yet that I am dissatisfied with, everyone was so friendly and helpful, you never are alone with Solution Reach

Pros

A lot less time talking on the phone, this frees up my employees time to perform other job tasks that are required of them. The employees seem to be a lot happier now, and have a lot more time to spend with the patients and their needs

Review Source: Capterra
 

Nicole from Grove City Optical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Awesome and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is user friendly and helps us stay linked with our patients and makes communication with them easier.

Cons

There are sync issues at least once every few months and we have patients that don't get reminders so then they miss the appointment and are subject to our no call/no show policy.

Review Source: Capterra
 

Celina from EyeQ Vision

November 2017

November 2017

Beneficial to our practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to notify patients effectively improvement in kept appointment percentage, good notification system.

Cons

Sometimes it fails to sync but the IT department is responsive and fixes issue quickly to maintain consistence.

Review Source: Capterra
 


November 2017

November 2017

We have saved appointments simply with the two hour reminder!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our no shows have been significantly reduced, we have reactivated many overdue recalls, saved countless of hours on the phone

Pros

Two way texting, reactivating recalls, electronic appointment confirmations and reminders, the surveys that can be sent out. We really appreciate that it's customizeable for each patient.

Cons

can't opt patients back in when they opted out of receiving texts. This is our biggest hangup right now.

Review Source: Capterra
 

Cherlyn from Bond Family Eye Care

November 2017

November 2017

An excellent tool for our office, it's as if I hired another staff member for less cost.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our patients love the appointment reminders, we have one go out as soon as they are scheduled, then 24 hours in advance and then again 2 hours prior to their appointment.

Pros

Automically send appointment reminders(as often as you require) also send birthday greetings. The added feature of SR conversations is very cool, it's as if the patient can text a friend at the office instead of calling for a quick question. Also love the newsletter feature.

Cons

I would prefer to have more than one designated customer service agent on our account. Sometimes we have to wait up to an hour for an answer to a question or issue we may have.

Review Source: Capterra
 

Carla from family medicine at greenhill
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I have used this product in the office for over a year now and am very satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our no show rate has decreased.

Pros

I like having the ability to log on to the system from in or outside the office to reach our patients when we need to close due to weather. It is great to reach the entire patient population with one message.

Cons

Customer service . I prefer to have a contact with each vendor I work with it is frustrating to have to just call and get the rep of the day when you have an issue.

Review Source: Capterra
 

Hannah from Crestway Park Dental

September 2017

September 2017

Our office loves it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy way to communicate with patients! I love setting up custom groups to send messages to! Patients love the birthday message!

Cons

Some patients think they get "too many messages". Others love the reminders. That's the only con we have!

Review Source: Capterra
 

Rebecca from Canon Family Dental
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Good appointment confirmation program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that it has cut down on the confirming the appointments for the office. it has assisted in reducing the no-show rate but 1/2. We have been able to send out messages when we have large amounts of openings with the click of a button reaching more people in less time closing those large holes and making the day productive in a shorter an=mount of time then when we did not have it.

Pros

1)automated confirmation for patient appointments. 2) one of a few tools to assist with recall due date tracking and management. 3) great customer service.

Cons

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Review Source: Capterra
 

Kadee from Inspired Dentistry

August 2017

August 2017

Easy and Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Solution reach frees up so much valuable time during the day so I can accomplish so much more on a daily bases.

Cons

Some of the more complicated features and settings can be a challenge to set up. Once the systems are in place though it's so worth it.

Review Source: Capterra
 
 
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