Solutionreach Software

Our no show rate has decreased.

Pros

I like having the ability to log on to the system from in or outside the office to reach our patients when we need to close due to weather. It is great to reach the entire patient population with one message.

Cons

Customer service . I prefer to have a contact with each vendor I work with it is frustrating to have to just call and get the rep of the day when you have an issue.

Pros

Easy way to communicate with patients! I love setting up custom groups to send messages to! Patients love the birthday message!

Cons

Some patients think they get "too many messages". Others love the reminders. That's the only con we have!

I only wish we had started using this years ago. It would have made all the difference in the lean times.

Pros

SR is one of the few products/services that delivers more than it promises...and it promises a lot. SR has changed the way we practice. It makes us work smarter, not harder. It has increased recall and fills our appointments leaving our staff to spend time on more important tasks and patient relationships. I wish we'd started with SR years ago. I'm just glad we did!

I like that it has cut down on the confirming the appointments for the office. it has assisted in reducing the no-show rate but 1/2. We have been able to send out messages when we have large amounts of openings with the click of a button reaching more people in less time closing those large holes and making the day productive in a shorter an=mount of time then when we did not have it.

Pros

1)automated confirmation for patient appointments. 2) one of a few tools to assist with recall due date tracking and management. 3) great customer service.

Cons

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Pros

Solution reach frees up so much valuable time during the day so I can accomplish so much more on a daily bases.

Cons

Some of the more complicated features and settings can be a challenge to set up. Once the systems are in place though it's so worth it.

Pros

The text message reminders. Our patients enjoy receiving them and being able to add it to their calendar to remind them of the appointment. Also enjoy sending out newsletters to our patients as well.

saves valuable time.

Pros

I find it easy to use when notifying patients, it's very helpful in saving us valuable time and its easy to navigate

Cons

I am not totally happy with creating "groups" for newsletters. I find it have to navigate this part of the platform.

saves valuable time, ease of use, manage patients easily.

Pros

The functionality is easy to use and navigate through. It saves us valuable time when confirming appointments.

Cons

I find setting up and using Groups for newsletter is difficult. I feel that I struggle a bit with this.

Pros

We are spending less time on the telephone. I feel like we have caught up to the rest of the world with our automated system. Allowing patients to respond with a text message of an email eliminates a call to their voicemail and then back to us. How many times do we get a message after the business has closed? Now we are at their finger tips.

Cons

There are a few limitations with out optometric software but not many. Waiting for the system to update to make sure a message is delivered can be frustrating.

Pros

I love the dashboard that gives all of the "need to know" information. It's easy to move around the site.

Cons

Creating groups and newsletters can be a little tricky. I'm sure if I spent some more time on it, it would help :)

Love that our patients can schedule online at any time day or night and that we can text our patients to remind of their appointments.

Pros

I love how easy it is to communicate via text with this software! Not everyone has time to answer the phone or give you a call back to confirm their appointment.

Cons

I wish the whole system was able to update in real time and not have to wait for it to sync every couple of hours.

Pros

I love that I don't have to spend time calling to confirm patients or calling patients to inform them that their glasses or contacts are ready. I love that patients can confirm their appointments from the text or email. I love that the patients LOVE the convenience of not having to return a phone call. I love the newsletter feature and the staff at Solutionreach is great about helping develop an eye catching, informative newsletter that I was able to send out for #NationalSunglassDay, even when I requested help at the last minute.

Solution reach has reduced our patient no show rate and improved the quality of our communications with our patients.

Pros

The best part of Solutionreach is the customer service and support you receive. I know if I have a question or need help I do not need to make sure I have an hour free-I can use the online chat or call and be chatting within minutes. The platform is easy to use. You have customizable options from appointment reminders to newsletters. Because of the appointment reminders our no-show rate significantly decreased. Solutionreach is easy to use and they are constantly improving the experience.

Cons

We have issues with Solutionreach not registering an appointment that has been rescheduled in our practice management software. The patient will still receive reminders for the original appointment. This is our largest complaint, but because of my confidence in Solutionreach I believe this will be resolved eventually it is just a matter of when.

Pros

It's ease of use and our patients love it that the communication is so easy for appointment reminders, recalls, and eye wear!

everything

Pros

I love the appointment confirmations, the ability to read reviews on how out patients view us, the birthday reminders, and the way we can push different products.

Pt recall has improved immensely.

Pros

Ease of set up. They walked me through every step of the way including but not limited to connecting our EHR system with SR. They knew which questions to ask so that when we uploaded the system, they just "plugged" my answers in.

Cons

I wish there was a way that when I open the patient emails that are cancelling I could go directly to their email. Currently, if I respond it would go back to SR. Also, some confirmation emails state "A message from one of your patients" and it only lists their name and phone number. I have to go into the EHR system and find their appt date and time and then go to the appropriate date and mark as confirmed. This step is time consuming.

Pros

Appointment reminders have drastically reduced the amount of no-shows, and the direct messaging makes it easy to text patients on our short-call list for last minute appointments. It's entirely customizable--from the wording of your reminders to how often they go out. They even let you customize if you want to send by text, email, or both in case your patient has a preference!

Cons

In the "Conversations" feature, appointment reminders go out but often don't include the name of who in the appointment is for. This can be a little confusing for families where one parent is getting the reminders for the kids. They usually end up calling to clarify.

The benefits are seemingly endless: quicker communication with patients allows them to feel that their needs are important and they're being heard.

Pros

I love having the ability to text patients one-on-one in real time. We are training our patients to text us now...it's wonderful! Also, the campaigns are life-savers when it gets super busy in the office: I can take my time to create and schedule marketing newsletters when it's not busy in the office so I don't have to worry about sending it out when it gets busy.

Cons

It's a bummer that the Schedule doesn't tell me what the patient is coming in for: it's important to be able to see if a patient is coming in for a Dispense or an Exam. I create groups based on this criteria daily, so it would be great to know.

Pros

We LOVE the text reminders! They're great as far as ease of setting up the schedule of how many reminders are sent and how often. The patients really love them as well.

Cons

I could still use a little help with creating groups, but not I think that's the only thing that could be considered a "con."

Frankly, we went back to our previous product. We understand it works well for a variety of applications, it just didn't play friendly with the current structure of our practice.

Pros

One of our employees suggested it, because her nail salon used this service. It automatically texted her a reminder for her appointment, let her confirm electronically, and even had an interactive map. The rep showed us many features that would have been wonderful for any business, but unfortunately, it did not convert our database correctly, and we discontinued using after a month.

Cons

Our dental software is Daisy, and SolutionReach claimed it would integrate with our practice management program to send reminders to previous patients that had missed cleanings, etc., but it ended up sending postcards to EVERY patient we had ever seen. It created unneeded chaos.