About Adit

Adit is a cloud-based software that allows dental practitioners to handle various administrative processes, such as appointment scheduling, communication management, campaign tracking, reminders, reporting, patient recall and more.


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12 Reviews of Adit

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 12 of 12 results

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April 2018

User Profile Picture

Abdulla from Kudrath Enterprises, PLLC

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Pozative has helped tremendously in getting our patients to leave us positive reviews

Pros

The software is easy to use and it didn't take long to show my front desk staff how to use it. I'm also able to log in to make sure they are sending the pozative review text messages to the patients. In addition, its method for preventing negative feedback by catching upset clients internally first and allowing us to address any complaints is brilliant.

Cons

After using the product for some time now, I haven't found any significant cons or issues with it at all.

April 2021

Jenn from Practice Strategies

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Adit is top notch

Adit is EXTREMELY helpful with new patient acquisition. The ability to sort data and see, in real-time, what is happening at our practices is invaluable. Their reporting and support is really great too. A great partner to have for sure.

Pros

At first, I simply appreciated that the software allowed me to get rid of a lot of stand-alone products that I was having to log into and maintain (and pay for!) But they keep us because of the ease of use and frequent upgrades and improvements. Their response time and customer service is a welcome bonus too.

Cons

As a long time user, I went through a lot of the growing pains associated with a new platform. There were moments of updates and learning curves that came rapidly, not sure that necessarily a “con” though. I obviously don’t mind it too much if I’m still a satisfied customer.

Reasons for Choosing Adit

It’s all in one place! One dashboard, one login, easy to use.

Reasons for Switching to Adit

We were able to consolidate call tracking, reputation management and web design/hosting for 17 practices.

April 2021

Hannah from Papworth and Henriod Dental Corporation

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

April 2021

Good service but needs improvement

Overall I'm very happy. Just some minor adjustments specific to our field, but other than that we are pleased.

Pros

I like the ease of this software and how helpful the customer support is.

Cons

I dislike the lack of control over certain content. EG: Review requests have no frequency or limitations. For our dental office (which was not on the list of organizations to choose from), we sometimes see patients multiple times a week and the number of review requests can be overbearing. In addition, the notifications are hard to read as well and seem to get lost- even with the notification tab.

April 2021

Allan from Carrollwood Dental Studio

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Adit

Pros

We love the patient forms that can be emailed to the patient and filled out without the need for them to be printed out. Also love the automatic appointment reminders and the option to book new appts online.

Cons

Sometimes as new features are rolled out the process can be glitchy.

April 2018

I from Bella Smiles

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Good experience with timely response from team

Pros

User friendly with reliable support from tech team. Integrates well with Electronic Dental Software. Ease of response to reviewers across multiple platforms from one location.

Cons

Had issues with it working all the time at first but those issues were resolved in a timely manner by support team after they were alerted of the problem.

April 2021

Nicole from Rusholme Family Dentistry

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2021

Review

generally great. Customer service is fantastic and the overall is great.

Pros

Seeing excellent results after 6 months. Certain ease with client communication and tracking progress.

Cons

Seems to have quite a few hiccups here and there. Very user friendly in some ways, but very difficult in others.

Reasons for Choosing Adit

Design

May 2021

Ravi from Soni smiles

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Good stuff

Pretty good

Pros

Integrates well. Much cheaper than other softwares. Good value

Cons

The appointment reminders. Lots of glitches

April 2021

Sinan from Dental Experts

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Excellent software

Great

Pros

Engage, online forms, reviews, and phone calls recording

Cons

Unable to change phrasing of outbound messages

November 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Getting more reviews

Pros

Our staff like the ability to respond directly to positive reviews. We like the patient interface as it allows us to get feedback as well

April 2021

Sachi from Emerald Dental Spa

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Platform!

Working with Adit so far has been great. Great attention to detail and communicative!

Pros

Easy to use, love the engage feature and being able to communicate with patients via text.

Cons

would like more monthly follow ups with someone from the team to assess how we are doing.

Reasons for Switching to Adit

Wasn't seeing results

August 2019

Adrian from Dental Office

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Good First Offering

Good experience, but ended up switching to a more effective system.

Pros

Easy to get implemented with your existing practice management software.

Cons

Could use more features in the back-end to allow the user more control with how the system automates things.

Reasons for Choosing Adit

It came bundled with my current package.

April 2018

Dr Fady from M&G Family Dentistry

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent app

Pros

Confidentiality , ease of use , me & my staff love that software because it give us a feedback & control about what is being posted on our online pages

Cons

Nothing really , me & my staff love that software because it give us a feedback & control about what is being posted on our online pages