Love the software. I've used it in other practices and had to brag about it!

Cloud based software. Work from anywhere any time

I don't dislike anything about this software

Our overall experience with Cloud9 has been positive since the transition to the current HTML version of the software from Silverlight. It has a few glitches and nuances, but Cloud 9 has a great forum for interaction and product recommendations that their head cheese,[SENSITIVE CONTENT HIDDEN] , will respond to directly. We have had very few issues with their imaging software, which is a huge + in the overall experience department. The learning curve was a bit different, as we jumped from paper charts to Cloud9 digital charts at the same time. Almost all of our data was transferred over without issues (from three separate databases), and we cannot say enough about how the process has changed our lives. We could not have worked at home during COVID without it!

I like that this software makes scheduling patients within multiple offices, across two states, easy. They integrate with Open Edge, making auto payments easy, and if you use a different third party software (like Vanco for monthly ACH payments), the report and posting for doing this is not complicated, and saves the office a lot of money. The reminder system that is incorporated with the program does both text and emails, and can easily send reminders or notes to the patient using either of those features. Most of all, the tech staff is knowledgable about their software, and are great to work with.

There are two immediate cons of this software. The first, is that we are in a building that has drop internet issues with no immediate resolution, and when the modems/routers lag, or need to restart, accessing patient data on a cell phone is not ideal. Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!).

Going down hill fast! If I could go back in time and see the problems I have now back in 2018 I would never have purchased this software.

Initially we like the user friendly ability of this software, but the company was bought by an equity group and now support is non-existent.

Three is no support, and no one to give us the solutions we initially had but now not working and they will not fix these problems they blame everything on other factors, like Google! WTH does Google have to do with running our software like is used to run when we initially got this software.

We've always had a great experience using Cloud 9. Its easy to maneuver, easy to teach to new staff and just simple and effective for our day to day

I love that you can access Cloud 9 from anywhere, even more so now that there is a mobile app.

I definitely think the app needs to have some kinks fixes but other than that there are no big complaints.

Amazing customer service. Amazing product.

I love that it has a modern look and feel, with lots of new features monthly. Times change so software needs to keep up!

I wish there was a dash board that I could set up to make the content that I use the most available quickly.