They have great customer service and will accommodate when you call for help.

I like how easy it was to learn. The customer service is awesome.

Most of all, the tech staff is knowledgable about their software, and are great to work with.

I love that it has a modern look and feel, with lots of new features monthly. Times change so software needs to keep up.

Organizing and keeping track of referring offices could be streamlined. As of right now, there is no way for us to combine multiple doctors within the same practice.

Easy to navigate system. Everything is easy to find when needed.

Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted.

I like how fast C9 gets back to you if you have a question, or need help.

It's hard to navigate and create an acutal report for just broken brackets. Instead I have to run a report for codes then investigate each patient on that report.

Had no difficulty with Cloud 9. The meeting in Atlanta 2019 helped a lot.

When you open up the treatment card and you go to look at the images and then go back you have to use the drop down to open the treatment card again.

This software is super easy to use and its always quick to get ahold of someone to help with any questions you may have.

It has been a great experience so far. It is very easy to use and most ideal for using at a multi location practice.

The ability to switch between patients with ease.

I have had good experiences with the customer service team, especially with the most tenured employees who are quite knowledgeable.

If you have used any other orthodontic software you will be pleased to know this is by far the best.

I loved that I could use it seamlessly from the office to my home. I feel just as connected when I'm away.

Trouble with sending out reminders from time to time.

It's been great, they are awesome to work with and have a cool website for everyone to interact from other places and share what we would like done in updates.

I have used Cloud 9 for 3 years now and it is very user friendly.

It was very easy to get started and everything switched over from our old software. Everyone that we have come into contact with Cloud9 has been super helpful and pleasant to deal with.

Once learned, its an easy software to navigate.

I wouldn’t say there’s something I don’t like about cloud 9. Maybe have more updates than 1-2 a year.

There are many features that help our practice run efficiently. It's great that our phone software matches up to send appointment reminders to patients.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

With over 28,000 users in 2,300 locations, the Cloud 9 cloud-based practice management solution has assisted orthodontics, DSOs, and pediatric dentistry groups by streamlining administrative tasks and enhancing staff productivity. Available 24/7 on any device, Cloud 9 provides access to practice data and images from anywhere. Features include comprehensive dental imaging and charting, customizable scheduling, claim processing, auto pay capabilities, CDT codes management, appointment reminders, and more. 


From the patient's first interaction, Cloud 9 will track all patient activity and automate all administrative tasks until treatment.  With the Patient Spotlight tool, orthodontists have access to all patient information, necessary for treatment. For upcoming appointments, Cloud 9 will automatically send customizable email and SMS appointment reminders to the right patients. Through the patient portal, patients can view all information relating to their account, complete medical forms, and make any outstanding payments. 


For data integrity, all data is securely stored and backed up within Cloud 9's PCI-compliant practice management system.



LongDescription

Treatment Planning

Patient Records Management

Charting

Confirmation/Reminders

Imaging and X-rays

Client Portal

Claims Management

Appointment Management

Client Management

Mac OS

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Cloud 9 Ortho

In Person

Live Online

Documentation

Videos

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Messaging

Surveys & Feedback

Electronic Payments

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

HIPAA Compliant

SMS Messaging

Progress Tracking

Client Database

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Scheduling

Payment Reminders

Two-Way Communication

Multi-Location

Self Service Portal

Booking Management

Email Marketing

Mobile Access

Online Payments

Survey/Poll Management

Compliance Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Forms Management

Email Reminders

Patient Communications

Alerts/Notifications

Online Booking

Reminders

Automated Scheduling

Medical Billing

Chat/Messaging

Customizable Templates

Calendar Sync

Billing & Invoicing

Web Forms

Multi-Language

Patient Management

Customizable Forms

Video Conferencing

Records Management

Patient Scheduling

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Activity Dashboard

Reporting & Statistics

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

Windows 10

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Cloud 9 Ortho vs Solutionreach

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