Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls.

Overall- I love this system and need more training. I love that I can view my day from any device with the internet.

Customer service is so helpful. They remote in and show you step by step.

Overall experience has been very good and the customer support has been amazingly and surprisingly good.

I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.

We've had a great experience with Dentrix Ascend and even worked to integrate the platform with several other practices.

Dentrix ascend is missing some of the key components of traditional dentrix.

It's not horrible and I'm not completely dissatisfied, but it has been disappointing.

I like the ease of use...meaning it's easy to navigate. Simplified version of their more complex server-based Software.

When things are broke or not working minimum 24-48 hours to fix.

The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server.

Tricky to use, inability to add templates, referral processes.

The support with Dentrix has been great. The response is almost immediate and very helpful.

The cloud based platform makes for a great integration between multiple locations. The interface is practical and laid out well (once your are adjusted to it).

Online scheduling never worked properly/ MANY ERRORS in scheduling/ double booking/ and we have now disabled.

Simple, easy to use interface, efficient integration with AthenaNet EHR.

Great experience that will continue to improve.

It is a beautiful visual for patients, and my doctor likes the cloud base storage.

Everything that I felt was missing has been added in the last year.

And the BEST part is they are always asking their current users what can be improved upon... they want their clients happy with Ascend.

Like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Building the report needed is time consuming and confusing. Of all the complicated things you can do with Ascend, electronic billing isn't one of them.

We have two dental practices with a lot of patient overlap and this is so much better than our old software. Very user friendly and easy to access from anywhere.

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

I like most of the updates but dislike every update we run into an issue. I dislike that it gives error messages a lot.

The software is user friendly and I love being able to request features to be added. Also, if I run into an issue, tech support is extremely helpful and eager to resolve the problem.

Easy to use-patient accounts and statements are easy for patients to understand. Love being able to access the schedule anywhere.

For the cost and the ability to use my laptop and PC at home I would recommend it to anybody in the medical or dental profession.

I love the fact that we can recommend changes and with in weeks they happen.

There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow.

Cloud-based, constantly evolving, easy to use once getting the hang of it, images are well-organized and acquisition agent is within the software itself, which is great.

Saves money from buying multiple services. The bundle approach is a good value.

Seems to integrate well with the computer and it’s nice having everything cloud based.

The program is visually great to look at and is very basic, easy to use.

From an operations stand point, it has helped us grow our business quickly and I appreciate that they are constantly improving their software at no extra cost.

It is very user friendly. If you have any issues with any part of the software you can go to the help center or community forum and find the answers you are looking for.

We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.

We have cut down on reminder phone calls and no-shows due to this software.

Overall I really like Lighthouse, I have patients mention all the time how helpful and necessary the reminders are.

After many persistent calls from a Lighthouse 360 rep we gave it a try, I really love many of the features they have that others don’t have.

Over all mostly helpful at the time we started, then less effective in preventing cancellations. Too many limitations on wording of messages.

My overall experience with Lighthouse 360 has been very positive. I would definitely recommend it to any dental office.

Ease of confirming appointments is good; recall management is good; customizing reminder frequency is good.

I love that i do not have to confirm appointments anymore. The software is so simple and user friendly.

Easy to use and anytime I have a questions they are always quick to help get it resolved.

We liked the ability to easily reach out to our patients individually or with a large scale email blast.

So easy to implement into our practice. Very easy to navigate... makes our jobs so much easier so we can focus on other tasks.

Very poor customer service, long hold time when you call for questions, for last 2 month they have had a problem sending Emails to patients, and they have not fixed the issue as of now.

I like all of the features of Lighthouse 360. It is very user friendly.

Intra office messaging wasn’t really something we used or needed and I felt this feature distracted my employees more than it benefited them.

The features that our office likes most about Lighthouse is the ability to send out  last minute appointment availability when there is a cancellation in our schedule.

Customer service is amazing unlike what we experienced with our last software.

Mail blast software is too cumbersome and does not have features to cancel an blast when it is not working. Customer service once I reported the problem was dismal, rude and uncaring.

Easy to use, user-friendly patient communication platform.

I really like that this software is easy to navigate. Things are pretty straight forward and self explanatory.

Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving  messages about the Corona Virus.

The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.

I love how easy it was to integrate Lighthouse into our existing software, and how simple and easy it is to use.

Although very convenient to use, there are still errors in regards to whether an appointment has been properly confirmed or not. Sometimes it says confirmed and it has not been).

So many other email blast services worked for others, LightHouse FAILED big time.

Lighthouse 360 is good for what it is (patient communication software). Great for texting with patients and setting up a reminder system.

Great price and no contract with the company like others.

There were not even apologetic about it and did not provide responses to my concerns other than a generic we are aware of it and working on it. I has  been a week and half and no response.

US Dollar

Dentrix Ascend is a web-based software suite for dental care. The software suite provides tools for scheduling, appointment booking, e prescribing, and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.


Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, medicaid reimbursement, and payer utilization. Permission controls allow users to restrict access for individuals or groups. The software can be integrated with other applications such as Allscripts, eClinicalWorks, Epic and SuccessEHS.


Dentrix Ascend provides user support via live chat, email and over the phone. Pricing models vary depending on customer needs. The application suite is suitable for organizations like large medical groups, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.



LongDescription

Treatment Planning

Patient Records Management

User Management

Customizable Reports

Document Imaging

Charting

Progress Tracking

Referral Tracking

Confirmation/Reminders

Task Planning

Scheduled/Automated Reports

Data Import/Export

Multi-Location

Imaging and X-rays

Orthodontic Charting

Risk Alerts

Role-Based Permissions

Customization

3D Imaging

Medical Billing

Customizable Templates

Progress Notes

To-Do List

Claims Management

Appointment Management

Records Management

Client Management

Drag & Drop

Image Analysis

2D Drawing

Periodontal Charting

Calibration Management

Dental Practice Management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Dentrix Ascend

In Person

Live Online

Webinars

Documentation

Videos

Lighthouse 360 is a dental management software designed to help dental practices streamline appointment scheduling and patient communication processes. It provides two-way texting functionality, allowing managers to communicate with patients in virtual waiting rooms using pre-built messages.

Administrators can manage drafted, sent or scheduled marketing emails and track campaign performances on a unified interface. Lighthouse 360 enables teams to send automated reminders for upcoming appointments and recommended treatment plans. Additionally, medical practitioners can track message history, collect online payments and manage patient reviews.

Lighthouse 360 lets businesses integrate the system with several third-party applications such as ABELDent, XLDent, PerioVision, Dentisoft, EasyDental and more. Pricing is available on request and support is extended via phone and email.


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